Feedback Message Board

1. Flash Trade was built for Scalping but the trade execution is very very slow. You click to Buy@100 and the system will buy@ around 105-106 which is almost near to my target, so when will i exit the trade? After any trade is executed in the Flash Trade screen, it most of the times populates the "Entry" and "Stop Loss" lines on the chart too late because of which it becomes difficult for to know at which price the trade has been executed and where the Stop Loss is. By the time it populates, most of the time the price reverses from the "Target" and you end up with very minimum profit or with a Loss.

2. Frequent logout with "Invalid User: The Login ID entered is not valid" error. Imagine you entered a trade and you're logged out by the system in between your scalp trade..

3. Chart Template saving feature is temporary. If you close your browser or shutdown your PC/Laptop then, you need to sit and configure the chart templates again for Flash Trades, Watchlist Charts, wherever you open the charts, you need to setup and configure Templates again and again which is a real pain..

4. Algos doesn't run as they are designed for. It doesn't square off your trades at the time you have specified it to end the Algos. Just imagine that you think that the trade was squared off and later you get to know that the trade was still in open position and that too without a Stoploss??

5. Too many side effects in the platform, You can't chart in Flash Trade Window as it doesn't list them to select. Your potential trade will be on hold and you will miss out taking the trades.

6. Many of the times the chart doesn't update the price which ever timeframe you select. Most of the times, Stock Option Charts doesn't show charts and throws error "Study Error: Failed to fetch"

7. Adding any script to watchlist gives the error "LIBFML_CAT:13: Error: Invalid argument to function"

8. The POSITIONS tab (Located at the right side of the window at the bottom) under the Watchlist page doesn't populate the positions of my trades and its real time P&L values. No matter how many times you logoff and login

9. Freezing of Charts in both Flash Trade Window and Watchlist Chart Window is very very common.

10. ICICIDirect's mobile app again is a total Mess. The charts there doesn't work at all. You turn on app in your mobile @ 1pm and the charts of 1Min Time Frame will start loading from that very moment of the day adding from 9:15am candle till 1pm in a single candle. Because of this, the indicators plotted in the charts also show false results.

11. The concepts about which they talk is no doubt very good but, the execution and it's speed is horrible. You can't achieve what this platform was built for at any cost. Not sure about it in future if they work and fix on them.

12. They don't have "Dark Mode" in their ICICIDirect Web platform. In Mobile Platform they do have it and the interface in very promising but its just a piece of crap until it works as it was built for.

There are many more such small small issues that affects normal trading using this Platform. Sorry to say but, their Customer Care is not bothered to fix or work on these serious issues. I am following them with these complaint since September 2023 and till date none of the issues has been resolved from their end. I now accept my defeat and am moving on to some other broker now.

Link to view proof:
https://www.=j02ue98uwe11hxqql4oivf3wl&dl=0

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor