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To The Manager, ICICI Bank Limited,
Demat Service.

Sub: Clarification about Bill No. CAL/871192, Dt- 01.06.2009

I should like to draw your kind attention about followings-

Bill No. CAL/871192, Dt- 01.06.2009, Billing Period- 01 May, 09 to 31 May, 09 , Payment Mode- Direct Debit, Due date- 25.06.2009, AMC Charges for the period of May 09 to April 10- Rs. 500.00 and Service Tax Rs. 51.50, total amount Rs. 551.50, that I have received on 11.06.09 by post.

I should like to know about the term & conditions and your services.

1.      Your bank had not sent me the paper/format in which can be submitted my all share certificates for dematerialized and online trading.
2.      Even I have reached in the ICICI Bank branches for getting the above paper/format as instructions was given to me through telephonic by your customer care, but, the branches of ICICI are always refused my request and now position is, my all share certificates are not submitted to your bank till date for dematerialized, now how can I make any trade of shares, buy and sell are totally stopped.
3.      Still you are charging Rs.551.50 but, my out-put are ‘O’ about two years past but my problems not been rectified, how ?

Please, would you like to state about the above charges, and can you send me the valid format for dematerialization my share certificates. If so, then I shall be thankful to you. Hope, you will provide me a better service.
Thanking you.

Yours faithfully.
JAIRAM PANDIT
NTPC Limited, Farakka, W.B.
(A Govt. Enterprise of India)
Contact no. 09474557943, Off. 03485 226214, Res. 03512 225057