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I live in UK, Unfortunately one sunny day I have decided to open a NRI Demat account in ICICI direct. I welcomed the trouble.

They took rather very long time around 4 months to open an account(lot of paper work,lot of attestation of documents) and after all this, need to make lot of calls to their Mumbai office. Their customer service is horrible, as someone pointed out here except saying 'sorry sir' and 'thank you sir' they dont much anyway.

1. IPO and Mutual funds - ICICI has given some strange logic and stopped all NRIs from UK for applying IPOs.
2. Trading - very expensive brokerage. Customer service needs to be improved. There is lot of scope.

Please guys - If you know any other service provider who will allow NRI from UK to apply IPOs, please let me
know. I have to open an account.