Feedback Message Board

I am facing problem in opening an NRO Demat account with ICICI Direct and waiting for almost 2 months and don't know what is actually going on :(

I submitted a filled in form (Form Number: xxxxxx), a check of 4000 INR (from my ICICI NRO SB account no. xxxxx) along with all necessary documents (verified by ICICI Direct employee) for opening an NRO demat account with ICICI Direct Guwahati Branch in mid November, 2008 when I visited India.

They told me that I have to close my existing resident account and then the new applicaiton will be processed.

I filled in account closing form (both trading and demat account) and submitted it to responsbile persons one (trading account closing form) to ICICI Direct, Guwahati and another (demat account closing form and in-tact Pledge booklet) to ICICI Bank Guwahati.

Current status: Unknown, ICICI Direct's responsible persons are unreachable

Their customer care doesn't respond (always issues a ticket no. but never responds) and even email to their Head, quality of service is broken. One can't send email there. Really frustrating. Don't know why these guys can't be honest and tell frankly about their problems. My experience with ICICI Bank NRI division has been so far very good. But ICICI Direct's service is very poor (I should say unacceptable).

If any one of ICICI Direct is watching this forum, then please help me. It is really frustrating to see you guys behaving like like this.