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Religare Commodity trading for e-gold series at NSEL: feedback

Religare provides Rally lite and Rally Pro facilties for Spot trading:
At Rally Lite: The browser based trading platform:
For new users it is a terrible interface with little help on how to get started. For everything you need to call up Helpline
1) There is a fund transfer facility online which they say is instantaneous.
2) But for withdrawal of funds, you have to call helpline(ridiculous) and they say it takes 24-48 hours at this age of IT. i have already had a bad experience. i have called for withdrawal on 21st and 23rd , i am still waiting. they say it will happen at end of day.

Many more to go. I believe brokerage agencies should not make a fool of retail traders. They are only bothered of their brokerage fees from big houses/franchisees. . Retail traders are taken for granted by these brokerages.

i wish more retailers take to activism regarding glitches and make information online as feedback to the brokerages hardly works(it is just a waste of time as i have experienced most of the times, except losing your temper/time)

will add other details later as i face the same.