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I feel sorry on myself to have even dealt with this company for last 2+ years. Extremely unprofessional and have absolutely no empathy towards customers. Raising escalation to the highest level hasn't helped as well. Not sure what must be happening to other users. Forget about response.. They don't even bother to acknowledge the concern. Relationship office appointed on my portfolio and a level up to her are not even worth to mention on support aspect. I feel like wasting my time further even writing about then... Their job seems to just keep non transparent approach towards customer and fleece as much as they can to meet their own KRA's. Own calls to pick up sub average deals in user's portfolio on intraday has been the norm all this while. No approval taken on purchases. Killing the customer financially and applying hepthy charges towards interest seems to be the intent . Not even making customer aware about the picks and claiming money on all possible occasions. When questioned.. Assures to take care and within next few days.. Risk department of this organization selling your shares at almost 40% lesser price to nullify their debit used for purchase. No message at all for settling debit and When enquired.. Efficiently ignored all calls and messages and leaving the customer at his own fate to struggle and run from pillar to post to even check where to raise the concern. 100+ msgs and 50+ calls made but no clarity provided .. No consulting.. Absolutely a nightmare experience.
I as user will need to explore ways to get my concern addressed and I will not hesitate to go to all possible extent. Hard earned money of a consumer can't go wasted through such sub standard approach from this organization and channels involved.