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Documents like POA are misplaced. Do not keep good records. Every time you contact them there is a new person to deal with who has no clue to your case. if it wasn't such a pain. we would leave them. Confusing number of websites: RKSV, UPSTOX, NEST,. Nothing is easy.
I was told same password works with all their sites:UNTRUE. My wife was told she had not submitted a POA, so no trading. Get instant code from ILFS. This doesn't work. 2 weeks later she receives email saying ILFS won't give her instant code because she has another holder [2nd holder] me, her husband. All shares she wanted to sell have tanked even further.

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