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It was one of the best brokers when I opened account in 2017-18. However, I faced too many issues with time:

1. Transfer to another DEMAT works for all other brokers, but not for Paytm Money.

2. I once faced an issue of calculation mismatch in their statement, and hte amount was huge (That's actually theft!). They refused to correct it despite providing a detailed explanation. When I filed a complaint with National Consumer Helpline, they refunded the balance on the same day !

3. Mutual Funds brought from other platforms (using Switch) get locked for 3 years. This is never warned in advance.

4. Someone I know used Sign-in with social media, in which there was a spelling typo. PM allowed typing name while creating the account, but used that wrong spelling for all transactions (though it mismatched with Pan Card). Later, there were problems in selling Mutual Funds.

I have now shifted to Groww.

Ratings:

Brokerage - Average
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor