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Kotak securities is one of the worst run securities I have dealt with. Discount brokerages give you better service (without taking any brokerage). KSL will randomly have issues where you have no access to your portfolio and hence potentially lose money. They keep doing upgrades during market hours which inhibits the clients from making trades. VERY POOR SERVICE.

No real issues get resolved - they just push you to a limit where you finally ignore the issue. That is the way to resolve they problem solve.

All reports are inaccurate and they take months to try to rectify it - and thats still not been resolved.

Better going with a discount brokerage like Zerodha - where they actually solve the problems within 24-48 hours.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Below Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor