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SBI Securities Consumer Complaints

SBICAP Securities Ltd (SSL) is the stock broking arm of the State Bank Group and a 100% subsidiary of SBI Capital Markets Ltd. SSL is a full-service stock broker. Founded in 2006, the company's services include Institution Equity, Retail Equity, Derivatives, Broking, Depository services and Third Party Distribution products. They also provide online trading services to investors & traders. SBI Smart is the flagship trading platform of the company. The portal allows both Resident Indians a...

Complaint against SBI Securities Broker

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SBI Securities brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the SBI Securities customers. The SBI Securities consumer complaints report analyzes the SBI Securities online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against SBI Securities broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The SBI Securities complaint no. report also provides SBI Securities’s number of active clients. This shows the growth of the broker year on year.

SBI Securities Consumer Complaints

Exchange	Financial Year	Number of Clients	Total Complaints	%
BSE	2020-21	130,947	4	0%
NSE	2020-21	322,353	175	0.05%
BSE	2019-20	130,643	17	0.01%
NSE	2019-20	249,924	74	0.03%
BSE	2018-19	84,317	12	0.01%
NSE	2018-19	209,567	50	0.02%
BSE	2017-18	135,809	47	0.03%
NSE	2017-18	213,616	102	0.05%
BSE	2016-17	71,934	11	0.02%
NSE	2016-17	169,345	88	0.05%
BSE	2015-16	48,871	31	0.06%
NSE	2015-16	125,828	78	0.06%
BSE	2014-15	39,827	27	0.07%
NSE	2014-15	113,810	116	0.1%
BSE	2013-14	350,332	23	0.01%
NSE	2013-14	68,328	92	0.13%
BSE	2012-13	274,423	21	0.01%
NSE	2012-13	275,515	52	0.02%
BSE	2011-12	194,476	32	0.02%
NSE	2011-12	189,129	68	0.04%

SBI Securities complaint at NSE

	2020-21	2019-20	2018-19
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year
No. of active clients	322353	249924	209567
No. of complaints received *	175	74	50
Resolved through the exchange	162	65	49
Non actionable **	7	1	0
Advised / Opted for arbitration	0	2	0
Pending for redressal with exchange	6	6	1
No. of arbitration filed by clients	2	1	3
Decided by arbitrators in favour of the clients	2	1	2
Decided by the arbitrators	1	0	0
Pending for redressal with arbitrators	0	0	1
% of No. of complaints as against No. of active clients	0.05	0.02	0.02
% of complaints resolved as against complaints received	96.57	91.89	98

SBI Securities complaint at BSE

	2020-21	2019-20	2018-19
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year	2449367	1783884	1527503
No. of active clients	130947	130643	84317
No. of complaints received *	4	17	12
Resolved through the exchange	4	17	11
Non actionable **	0	0	0
Advised / Opted for arbitration	0	2	0
Pending for redressal with exchange	0	0	1
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0
% of No. of complaints as against No. of active clients	0	0.01	0.01
% of complaints resolved as against complaints received	100	100	91.67

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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10 Comments

10. Nikitha May 12, 2020 19:59

Reply 0

Heavy torturing to the contract basis employees in the lockdown situation to remove them from work it is happening in the Mysore hunsur branch. There is no humanity in the manager

9. B V SRINIVASA RAO May 1, 2020 11:22

Reply 0

I NOTICED THAT 20 IN NO. SBICARDS SHARES ARE MISSING FROM MY FORTFOLIO A/C-63549583.WHAT IS THE REASON. IF YOU STEAL THE SHARES FROM CLIENTS I AM GOING TO FILE A POLICE COMPLAINT AGAINST IF MY SHARES WERE NOT RETURNED INTO MY D MAT ACCOUNT.YOU ARE HARASSING THE CLIENTS AND CAUSING MENTAL AGONY FOR ME. MOREOVER YOU ARE CHARGING EXHORBITANT BROKERAGE CHARGES. USELESS SERVICE PROVIDER.

8. Manoj M Apr 10, 2020 11:06

Reply 0

I am residing in trivandrum (kerala) started my trading account in Sbi Cap Securities on 30th Dec 2019. Now from the month of March I got Debit intimation in my trading account frequently. First time I got Rs 43,000/- and recently Rs 21,664/- debit intimation. As a starter in this field I discussed with Sbi Cap security officer Mr Deepu from SBI CAP SECURITIES , Sasthamangalam branch, Trivandrum, he told me that clear the debit as soon as possible otherwise sbi will trading your shares which you have. I have no pending debit in my trading account till date. I am so upset to see such type of messages from SBI like reputed organisation. So please help me to find the real issue behind my trading account. I shall ever be grateful to you.

Client code 32006006

7. SWOPNA VG NAIR Apr 8, 2020 08:54

Reply 0

Dear sbismartcap,
I am a stock marketer from kerala Trivandrum...my client code is:74183479.. i got a mail yesterday from ur mail id that i have to put Rs 8647 to your account and one more thing my Rs 1329 is missing...i dont know who is trading in my account...the truth is that i didn't buy or sell any things in the month of april...then how is this possible..or is these things r happening with ur knowledge..i think my trading account is misused by somebody else...if i don't get the relavent action back i will complaint to the higher authorities.. ....but i didn't understood one thing that i didn't used any of ur collateral amount for buying my share..instead of that i buy shares with my own money...then how could u say that i have to put such a huge amount to ur account.....u people are taking the brokerage as well ad the taxes from each share that i sell...above that how could u ask me to put such a huge amount....i don't know...i didn't understand what u people actually mean....please reply fast and clear my doubts....
There may be frauds in online trading...but i thought sbicap will provide security for the traders. But u people and telling us to protect ourselves...then what is the need of using ur domain...we can rake another bigger domains...i am really disappointed.....please replay immediately....
Thanking you
Swopna vg nair

6. Akshay Mar 18, 2020 10:19

Reply 0

When sbi ipo monkey will unblock ?

5. C B Tiwari Feb 26, 2020 18:40

Reply 0

Sir my Clint no 79590291 i was purchase 10 saire Adanigas Rs 1557 include order charges total Rs 1568.26 but standing your statement sum discription total 1559.26. please settaldowan the case.

4. Manish Feb 25, 2020 08:26

Reply 0

Minimum brokerage charges in SBI Cap is not .50% on per scrip value there is hidden brokerage of Re.0.05 per scrip number, if the value of scrip is only Rs.4 brokerage comes out to be more that 1% as there is compulsion of minimum brokerage, by using jargon language investor do not understand, please confirm before investing.

3. Vipin Kumar Goutam Nov 2, 2019 14:13

Reply 0

My client code is 99586521, my limit was 49114 as on 01/11/19 & when I was trading on 02/11/19 it was zero why, I have transferred RS thirty thousand to my demat account on 01/11/19. How you can cheat your costumer.

2. PRITESH ANEKAR Feb 7, 2019 15:34

Reply 0

Dear Sir/Madam,

I have Demat account with SBI CAP securities & my client id is 21958895.
Now I want to close my demat account. I have only one company's shares. And the company is out of the market. So I can't sell it. But without emptying it, I can't close it.
I don't want to pay demat charges; to hold this dead share. I request you to close my demat a/c otherwise convert Demat account in BSDA account.

Kindly do the needful

1. Namita Banerji Jan 19, 2019 15:09

Reply 0

I purchased 25 TCS shares on 14th Jan,2019 and paid a sum of Rs 45,600 to the SBI Securities officer Mr Salim with PBB,11,Sansad Marg Branch as demanded by him through C/N:509875 dated 15/1/2018 towords the cost of the shares including all charges. The checque amount was subsequently debited to my account on 17th Jan,2019. I also sold 22 nos of HDFC GOLD EX TRD FND(INF179K01CN1) for a sum of Rs 64,531 on 15/1/2018. A sum of Rs 18,502.13 ` credited to my account on 17/1/19 which is much less than the amount of RS 64,531 which was expected.IS THIS THE WAY YOU ACT HOLDING OUT FUNDS TO YOUR ADVANTAGE! I am surprised. This is very unfortunate. Please correct it immediately.
Namita Banerji
NDRONO74(Trading Account)
S/B A/C No: 10818626741( related bank account)

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SBI Securities Consumer Complaints

Complaint against SBI Securities Broker

SBI Securities Consumer Complaints

SBI Securities complaint at NSE

SBI Securities complaint at BSE

Contact SBI Securities

10 Comments

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