Alice Blue Consumer Complaints

Alice Blue Detail

Incorporated in 2006, Alice Blue is a Bangalore based discount stock broker offering stock and commodity trading services at BSE, NSE, and MCX. Alice Blue also offers depository service (demat account) through its membership with CDSL. AliceBlue offers 2 brokerage plans, 'Trade Pro' and 'Freedom 20' to its customers. In the 'Trade Pro' plan, the company charges percentage-based brokerage. Customers have to pay a fixed percentage of the trading value. For intraday trading, a trader has to pay ... Know more about Alice Blue

Complaint against Alice Blue Broker

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Name:Phone
EmailCity
State
Are you a day trader?

Alice Blue brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Alice Blue customers. The Alice Blue consumer complaints report analyzes the Alice Blue online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Alice Blue broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Alice Blue complaint no. report also provides Alice Blue’s number of active clients. This shows the growth of the broker year on year.

Alice Blue Consumer Complaints

Exchange Financial Year Number of Clients   ? Total Complaints  ?
BSE 2020-21 3,088 3
NSE 2020-21 71,653 62
BSE 2019-20 3,071 5
NSE 2019-20 37,295 87
NSE 2018-19 6,513 7
NSE 2017-18 5,181 17
BSE 2016-17 54 1
NSE 2016-17 4,476 30
NSE 2015-16 4,317 22
NSE 2014-15 3,804 10
NSE 2013-14 2,065 2

Alice Blue complaint at NSE

2020-212019-202018-19
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients71653372956513
No. of complaints received *62877
Resolved through the exchange42695
Non actionable **650
Advised / Opted for arbitration030
Pending for redressal with exchange14102
No. of arbitration filed by clients211
Decided by arbitrators in favour of the clients011
Decided by the arbitrators01
Pending for redressal with arbitrators20
% of No. of complaints as against No. of active clients0.080.230.1
% of complaints resolved as against complaints received77.4188.571.42

Alice Blue complaint at BSE

2020-212019-202016-17
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year1405526977431
No. of active clients3088307154
No. of complaints received *351
Resolved through the exchange341
Non actionable **000
Advised / Opted for arbitration000
Pending for redressal with exchange010
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients001.85
% of complaints resolved as against complaints received080100

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Contact Alice Blue

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Are you a day trader?

27 Comments

Anonymous
27. Anonymous  Jul 30, 2020 21:05 I Like It. | I Don't Like It. | Report Abuse Reply
Alice Blue is a 'cheat' firm. They cheat people and make money. I had shorted NG a day before and it was at loss of 3k so I held it. I had liquid cash of 35000. Next day also it was running at a loss of another 7k . I asked my rm and he said I can hold it till month end. But to my surprise it was squared off at 11: 15 pm with a cumulative loss of 12000.
They did not send any sms or mail. Not even a message from my RM that payin the span margin. Such brutes they are. They just make their clients lose money.
Rajaprabu J
27.1. Rajaprabu J  Aug 26, 2020 14:55 I Like It. | I Don't Like It. | Report Abuse
Very true sir I also faced a similar issue I had lost 30000 rs all loss without any message or sms.All nrml commodities were auto square off for a terrible loss
Preet Jot Singh
27.2. Preet Jot Singh  Sep 18, 2020 07:25 I Like It. | I Don't Like It. | Report Abuse
why didnt you analyse it then .you were at loss because you took the trade wrong .there is no problem with the firm in this case
Amit yatri
26. Amit yatri  Aug 30, 2020 08:40 I Like It. | I Don't Like It. | Report Abuse Reply
I m from gujarat
I did process to open account online and even paid 500/- rs. But still not received any mail or details from aliceblue. I lost 500 rs.
Chandra sekhara rao karampudi
25. Chandra sekhara rao karampudi  Aug 24, 2020 18:42 I Like It. | I Don't Like It. | Report Abuse Reply
I was from andhra pradesh guntur district. .alice blue broker here in hyderabad or secunderabad is waste rm..i paid 500rs to open in alice blue also at the initiation stage. ..i have sent all of my details..aadhar..pan..cheque..signature speciemen..photo ..to the rm ..but even after one and half month still now my account wasn't opened. ...they won't lift the ph also..because they know its wrong pattern they choose...waste...
SAMIR SUR
24. SAMIR SUR  Aug 7, 2020 14:10 I Like It. | I Don't Like It. | Report Abuse Reply
i complete the form fill up process on 28th april 2020. next day i got a call from alice blue to change the email id and phone number and she shall activate my account as early. from there no news and not picking my phone. i call many times but failed. on 22nd july i also complete the form fill up on another branch but failed till today he had told me that he tried best shall call me but no call . i request all of you not to try to open account in alice blue whose actualy communication is worst.
DIVYESH
23. DIVYESH  Jul 24, 2020 16:41 I Like It. | I Don't Like It. | Report Abuse Reply
today on 24/7/20 in morning i place bracket order of nickel commodity at rs. 1022 with stop loss of rs. 2 and target of rs. 2 but alice blue application execute my order at cmp of rs. 1016 and after that hi my stop loss i dont know why my order get executed even price does not reach to my sale price of rs. 1022, i made rs. 3300 loss without my fault i call customer care but they dont support at any time and always told to call after 15 minute but they dont give any solution for that. i have very bad experience of alice blue and request everybody to not open account with this type of broker
amit
22. amit  Jul 21, 2020 10:36 I Like It. | I Don't Like It. | Report Abuse Reply
the Brokerage charges are very high , if you are making small profit ultimately your making a loss , also the data and chart also show incorrect prices ( current price) , so you when bought any stock and thought you bought at a correct price , you are again in loss because those are higher prices , whenever you actually correct and thought of buying , their system will hang. i raised one complaint and they called me after 1 week saying that your issue has been resolved , kindly give us feedback lol. to earn high brokerage they will split your order so that you will pay extra for each order.
Suraj suryavanshi
21. Suraj suryavanshi  Jul 16, 2020 15:52 I Like It. | I Don't Like It. | Report Abuse Reply
I took account in Alice Blue around one month ago.
I need customer support for my trading. More than 100 times I call for support,
But nobody help me in this way.

I recommend everybody not to take account in Alice Blue.
It is a very very irresponsible team.
Shezad Manjothi
20. Shezad Manjothi  Jun 19, 2020 13:38 I Like It. | I Don't Like It. | Report Abuse Reply
I called customer care for 20-30 times have to wait for 5-6 minutes to get my call attend then they give me several number to call to activate my account it has been 7 working days and my account still isnt activated when i call mr abhijit they told me that a girl name payal will call me for the process then she called me an talked to me in an unbearable manners
Full Moon Solution
19. Full Moon Solution  Jun 15, 2020 17:14 I Like It. | I Don't Like It. | Report Abuse Reply
I took account in Alice Blue around one month ago.
I need customer support for my trading. More than 100 times I call for support,
But nobody help me in this way.

I recommend everybody not to take account in Alice Blue.
It is a very very irresponsible team.
Manish
18. Manish  Jun 14, 2020 09:22 I Like It. | I Don't Like It. | Report Abuse Reply
Alice Blue have zero support assistance and the support team is the worst, never takes any email seriously, no response to email either, gives wrong assistance and closes the support email ticket, many technical glitches found in their mobile app, stop loss hit even when price do not reach the trigger price, a lot of improvements to be seen especially in the support area,
Sujit patil
17. Sujit patil  May 29, 2020 14:04 I Like It. | I Don't Like It. | Report Abuse Reply
Customers support team is not good.
Am trying to call them but no one is piking my phone,
Also i have sumbmited the documents on saturday and till my account has not opened.
They saying tomorrow tomorrow. Still u days has left.
Kalpesh BHIKHABHAI Patel
16. Kalpesh BHIKHABHAI Patel  Sep 21, 2019 17:59 I Like It. | I Don't Like It. | Report Abuse Reply
My problem of 09/09/2019.trading not solved. Please solved my problems and contak
RAGHU RAM
16.1. RAGHU RAM  Oct 7, 2019 20:22 I Like It. | I Don't Like It. | Report Abuse
I also incurred loss on that day due to their technical problem till not solved and i registered complaint at both nse and sebi
anil kumar
16.2. anil kumar  May 28, 2020 13:22 I Like It. | I Don't Like It. | Report Abuse
is ur problem solved or still its in pending????
Hemant athale
15. Hemant athale  Feb 27, 2020 18:28 I Like It. | I Don't Like It. | Report Abuse Reply
This is one of the best fake company according to my problem I was concerned director of this company name rajesh he is not replying now last he made a message that our company not able to refund money .
I have mail of his company regarding that there was technical issue happened thane my question is company is yous also software is yours mistake made by your company and software why customer suffering loss of 89 k . So please avoid aliceblue if u have demat account please close it otherwise u will suffer in future
Prasanna
15.1. Prasanna  Feb 28, 2020 19:28 I Like It. | I Don't Like It. | Report Abuse
Hi,
Even I faced the same issue with a loss of 29k.
Useless cheaters, unprofessional organization, did not even pick the calls. Highly irritating unethical practice of Alice blue. No response to emails too...lost is lost.
anil kumar
15.2. anil kumar  May 28, 2020 13:18 I Like It. | I Don't Like It. | Report Abuse
i have 54k minus in my aliceblue account, how can i close account?????

on 13/03/2020 i placed bank nifty short with 1 lot market was lower circuit, after re-open market they squared off my position with 52K loss without information........now its 54K with charges


Anish
14. Anish  Apr 7, 2020 15:19 I Like It. | I Don't Like It. | Report Abuse Reply
I also lost 12000 before 2 months due to their software issue and my account was showing -18000 (Minus balance). when I call, the staff said management can't do anything. after one month the balance was showing zero. Then I deposited 2000 again and immediately that money also disappeared. what a cheater.. does anybody know where to complain?
anil kumar
14.1. anil kumar  May 28, 2020 13:14 I Like It. | I Don't Like It. | Report Abuse
are you still holding that account or have u closed?????
Saksham Vageriya
13. Saksham Vageriya  May 27, 2020 13:38 I Like It. | I Don't Like It. | Report Abuse Reply
I am having trouble to open my account from the last 7 days
Your brokers are so irresponsible
I need to open my account right now asap
BBNPV6012L
Contact me asap
Manikandan
12. Manikandan  May 9, 2020 00:15 I Like It. | I Don't Like It. | Report Abuse Reply
One of the Worst Brocking service Ever... No#1 cheating company in the name of Software Errors. Please Friends stay away from This..
My Mail tells the Clear Issue Regarding Thier Fraud Software:
Mail#1:
Dear Team,
Today morning I Bought the NIFTY APR 9300CE option contract and awaiting the target. I Placed an order via your Online Trading. keep watching the market for the same.

Suddenly my M2M becomes -2300 and -1900 likewise keep on showing. I was very shocked because I purchased single lot, and I Didn't expect this much volatility.
So, I am urgently trying to close my position but suddenly came to know the NIFTY value which shows in your site is wrong.

So, I opened another broker account (Zerodha ) to compare the values of NIFTY and OPTIONS.
it's crystal clear your system having Technical glitch during the Market Hours. I recorded the Screen as video, uploaded it here for your reference. But,

1) What if I close the Positions Based on your Errors will be ended with Loss or Missing more Profit Opportunity.

2) what if someone purchased heavy Quantity ... how he/she reacting by seeing your wrong values?

3) Why i am facing this Kind of Technical Issue from a well-growing broker form like u, saying technically fulfilled from all aspects?

4) we are having experienced more than 12 years from the stock market. we never faced this kind of issue before.

5) Is your system Really Connected with Exchange Server?

6) This will be questioning everything the Trust and Trades execution methods of your Brocker form?

Please, we expect proper Answer and Clarification.for this issue.
---------------------------------------------------------------------------------------
They Replied: As per your tail mail chart issue has been cleared . Thank you good day!

But Nothing Happened .

***********************************
Mail #2:

Dear TEAM,
Please consider my mail as a serious issue. Already I sent VIDEO regarding data mismatch error between your terminal to another broker terminal.
I received the reply that the issue has been fixed. see.. today I bought NIFTY and BANKNIFTY PE's. the price showing in your Ant web platform is wrong as usual as I explained earlier. Today also the same. but the more shocking fact is your ANT Desk Application showing correct values and M2M compare with exchange data and other broker terminals while ANT_web and Ant_mobile were wrong.
I have attached the screenshot below for your reference.
as per my Positions,
1) M2M in ANT Desktop shows +5873.75 (NIFTY9400CE LTP: 199 | BANKNIFTY20100PE LTP: 718.35)
2) M2M in ANTWeb shows +10276.25 (NIFTY9400CE LTP: 216.75 | BANKNIFTY20100PE LTP: 761.85)
3) ANT Mobile app showing the same value of ANT_Web (wrong data).

As per the Observation :
AND Desktop Application showing correct value and Exact M2M corresponding to my Holdings.
ANT_Web and ANT_Mobile showing wrong data (10 mins to 15 mins Delayed sometimes) also showing entirely wrong M2M.

1) How this error has been coming frequently from your home products itself?
2) Again I am shocking. What if I close my Position Based on wrong m2m values?
3) If the Ant_Desk is enough for trade, Then what s the purpose of ANT_web and ANT_Mobile?
4) can I get your RISK Team or IT Team Mail id or Manager Number?
5) shall we inform this issue to the Exchange or SEBI if it's required?

Pls, don't send the single line reply like before after 3 days. Kindly understand our own money involved in this Risk.

----------------------------------------------------
Again They Replied: As per your tail mail chart issue has been cleared . Thank you good day!

************************************************
mukeshdadure
11. mukeshdadure  Mar 11, 2020 18:25 I Like It. | I Don't Like It. | Report Abuse Reply
Today I was CRUDEOIl March contract my position is hit before going to my stoploss
Pradeep kumar
10. Pradeep kumar  Feb 28, 2020 13:44 I Like It. | I Don't Like It. | Report Abuse Reply
Hi

This is to bring it to your kind notice i made a mistake of choosing alice blue trading platform. 0% support from the so called franchise people based in madurai.. lethogical reply or no reply from branch people... for past 10 days trying my best to get clarity on their trade platforms after opening my account with them ... no use..till account opening i got so many calls after opening not even one call !! so my sincere advice not to choose alice blue for trading ( that too madurai branch strick no !!! ) disappointed alice blue customer ID AB07050. ( P. S Now i understood the value of my other trading platform which i am using past one year they are 200% professional from day one )
mohammed kashif ali
9. mohammed kashif ali  Oct 8, 2019 16:36 I Like It. 1 | I Don't Like It. | Report Abuse Reply
i have been in great depression with aliceblue because i dont know what to say, but i want to share here hopefully they will clarify on this. i have traded in gold mini then i realized the brokerage how much important it is while trading. but i feeling i am only that kind of fool somewhere i read mentioned about aliceblue india's no 1 cheapest brokerage. anyway i have open account with aliceblue some shit plan they call traditional plan and i have traded with 4 goldmini nov 2019 yesterday date was 07-10-2019. i have took multiple trades around 6 or 7 i was quite lucky i had 4320 profit at the end of the day coool...
but in the next on 08-10-2019 when i checked balance sheet how much do you expect brokerage and charges deducted ?

surprise (4320 gone and also -289.47 =-4609.47 total) quite interesting right , feel's great and proud to be a member of aliceblue. what do you expect is this brokerage company or kind of forcing people to payback what we earned. and also please comment and share about my current situation thanks you.... i love to pray for them who are already joined aliceblue and trading too...


Hemant athale
8. Hemant athale  Feb 22, 2020 17:41 I Like It. | I Don't Like It. | Report Abuse Reply
India's no.1 fraud company regarding services and support also too many technical issues I have made complaint regarding that because they converted my mis order in to carry forward without exposer and showing loss of 89k if you have account in this company then close it and choose proper and loyal company








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