TradeSmart Customer Reviews, Complaints and Feedback (Page 6)

Dear all, this is the chat i had with them as you can see their response

sree krishna
again i am not able to connect to nest weblogin

Chat started

Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment. Please be online and we''ll be with you shortly.
Sarita joined the chat

Sarita
Hello!
Thanks for visiting Trade Smart Online.
This is Sarita here. I would be happy to assist you.
sree krishna
again i am not able to connect to nest weblogin


Sarita
Can you please let us know the error or issue you are facing while login in NEST weblogin?
sree krishna
session is getting expired homany time i have to tell you


Sarita
May I know which browser you are using?
sree krishna
arey i have tried in al browsers..


Sarita
Do you have any remote software?
sree krishna
can you connect and see now.. if you are connected send me screen shot


Sarita
May I know which remote software you have?
sree krishna
you connect to nest weblogin and send me after connecting


Sarita
In order to the Nest Browser you can the Below link

https://trade.vnsfin.com/VNSFINANCE/Login/indexauth.jsp
sree krishna
i know the link..

you login and check from you end


Tushar
Please allow me few moments while I check the details for you.

We are going through your query. Please allow us few more minutes.
sree krishna
you login and send me screen shot..session is geting expired..i hav etried to login 100 time for the past half an hour

Dear trade smart online,
Today for the 9th day i was not able to login from your weblogin from 1:30to 3:30
Thanks a lot for your service.. I will keep posting everyday i am facing issue.
I also keeps track of your service

Hello Mani,
As we''ve mentioned in the previous posts too, we''ll need your ticket id to see the history of your emails to us as we can not find any record of the same.

We have thousands of customers trading with us on a daily basis and we haven''t heard this issue from anyone else. We are very much committed to resolving issues any of our clients face.

We believe in constructive criticism and welcome it. However, without further information from your side we''ll be unable to help you. So once again request you to please share your client id and ticket id and we''ll look into the same.

Why do you give such nonsense replies to the issues faced by your customer. Everyday the same issue comes up between 1:30 till 3:30. I asked your tushaar today the same issue he lied he was able to login but when i asked him to send screen shot.. He immediately terminated the chat.. I urge every one if you take this broker you will not be able to trade between 1:30 and 3:30. So be wise before taking decision. I have sent so many mails to my rm he doesnt reply

Hi Mani kanta,
Please share your contact details and the ticket ID of the email that you sent to support. We will arrange a call for you to resolve your query and intimate you about the discussion that happened through ticket.

Again,as I was saying, login problem continues as it was. Today,at 3:19pm I was trying to login,but was not able to do so,and you know even after 11 minutes, I was not able to login into my account,due to which I was not able to purchase stock of BPL,and that was really annoying.Thanks to trade smart online for its services.

We understand that you had a word with one of our customer support executive. You are requested to change your password and login again. Please let us know if still you are facing any login issue.

Hi,I am using Web version of NEST,for online training and I am facing issues related to login into my account.It is rare that I successfully login in my first attempt,and due to the time lapse, I have to buy stocks at higher price.I am registered with trade smart online as Piyush Rana. I hope that you will take that into consideration,and will do necessary resolution of my problem.

Hello SHivam,
We will arrange a call for you today. Please have your query resolved. Thank you for notifying this to us.

Worst part is their back office also wont login. i have raised this issue with their chat support saritha. she has said we will resolve but not till now.

Hi Mani Kanta,
We are waiting for the ticket ID to look into your issue and all the conversation that happened with us.

Hi...I tried to log in my account more than dozen times..i entered all the information correctly..my login id,password and security questions..but even then I wasn''t able to login...and you know that is frequent with Trade Smart Online..I don''t know why it happened again and again..So,It is not really great...

Hi Shivam,
Please let us know whether you are facing web login issue, software login problem or it is back office login. Please provide your contact details, we will arrange a call for you.

Hi Mani kanta,
We have requested for the ticket ID that was generated when you mailed us. We would be happy to help you resolving your issue.

Issue with their service,
Its the worst service i am not able to login at the most important time on everyday between 2:00 to 3:00pm. even though i launched many complaints with them you will not get proper response when ever there is complaints from client side. if you want to have this broker make sure you are ready to loose money becatheir weblogin

Regarding this issue,
I have raised to your support team on 19th,22,23 jul but they were not able to solve. I will mention here every day when ever i face issue.so that people will be aware of your service and they will not make the mistake of choosing wrong broker.

Hello Mani kanta,
Please help us with the ticket ID. We will look into your issue and do not leave your query unhandled.

Can I bid for OFS through you.
If yes whether online or offline

Hello Sanjeev Mittal,
Yes, you can bid for OFS through us. As of now OFS trades are placed only through Call & Trade.

You can also refer the link for more details.
http://tradesmartonline.in/knowledgebase/wp-content/uploads/2014/05/OFS-policy.pdf

Now I continue with Tso , I hope Vns is best investment Paradise
For retail client

Hello Nilesh,
We would like to thank you for taking your time to provide us with your honest feedback. Client’s appreciation has allowed us to grow and prosper in this highly competitive marketplace.

Hopeless staff unable to place order perfectly by dealing team I switch my trading account another firm

Hello Nilesh,
We are sorry the inconvenience. Please let us know the order details and the date of transaction.

I''''m confused for tso and Zerodha and RKSV I think NEST mobile trading platform is not good

Do you allow trading in Bonds / NCDs listed on NSE / BSE

Online or Offline

You can trade Bonds/NCDs in online and offline both.

I am a US citizen but settled back in India since last 6 years. Can I open an account and do the trading thru your brokage firm?

Hi Praveen,
If you have Indian pan card, Indian saving bank account and residential proof of India then you can open an account with us.

I am active trader in TSO ,Their service is excellent,but trading platform(NOW trader) is very very bad for intraday traders. when you are in profit or trade right way they purposefully misquoted total buy sell positions and simply hangs out the terminal, the dangerous thing is
if i put a trade ,some times it won''t and won''t display,even not to cancel my order,after some time they shows order is executed(at that time everything is against me in the market.

Hello Kumar,
We understand your concern. If you are not happy with NOW, you can shift to NEST trader. We request you to contact our customer support on 022-42878000 for more information about NEST Trader.

1.Can we both softwares - NOW for mobile and NEST ?
2.Is there any charge for payin and payout ?
3.Is there any charge for using NOW or NEST ?

*can we both softwares - NOW and NEST (for Mobile and Desktop) ?

Hello Vik,
1) You cannot both NOW and NEST simultaneously.
2) In NOW software there are no payin charges. In NEST, there is a charge of Rs.8+Service tax for each payin.
3) We do not charge for trading software.

Please refer the link for fund transfer details from NEST.
http://tradesmartonline.in/knowledgebase/nest-user-fund-transfer-into-equity-fo-and-currency-trading-account/

http://tradesmartonline.in/knowledgebase/nest-user-fund-transfer-into-commodity-trading-account/

I want to open a trading acc with tso. before that i want know that
1 CAN I DO BTST
2 CAN I LINK PNB ACC
3 IF I CHOOSE 0.7 PLAN THEN WHICH SOFTWARE U PROVIDE ME FOR TRADING NOW OR NEST OR BOTH

Hello Mirza,

Thank you for your interest in opening an account with us.
1) You can do BTST. However, you need to make full payment for trading in delivery. Exposure is not available is BTST. You also need to consider the possibilities of short delivery in case of BTST. Please refer the link for more details.
http://tradesmartonline.in/knowledgebase/what-can-cause-a-short-delivery/

2)You can link PNB bank account.

3)You can opt for any one software for trading irrespective of brokerage plan you select. Both softwares cannot be activated.

. I am begineer plz tell me how to open trading and dmat account with u . What are the criteria to open both account document required.what are the condition required to trade in F &O segment

What balance i need to maintain

At Trade Smart Online we don’t have any minimum amount criteria. You can start trading with any amount.

if we purchased 100 shares of RIL on 850/- The total 85000/- on this what is the total brokerage in 15/- plan pl explain other charges i.e 15 +

Hello Shankar,
In your RIL example, brokerage will be Rs.15 only. You are also required to pay the govt. taxes as mentioned on our brokerage calculator. Please go through the link for your better understanding.
http://www.tradesmartonline.in/brokerage-calculator.php

You can also refer the below link for govt taxes to be paid in each segment.
http://tradesmartonline.in/knowledgebase/how-much-exposure-limit-will-i-get-in-different-segments/

Please ignore the above link for govt. taxes. Here is the new link.
http://tradesmartonline.in/knowledgebase/statutory-charges-levied/

Can I link sbi account as payin payout account for tso????plz respond fast..?also tell me how much you charge for transferring securities to u..??

Hello Ram,
You can link SBI for payin and payout. If you are NOW user then you need to payin from NEFT. NEST user can make immediate payin from SBI. Transferring securities to VNS is free of charge. Share transfer from VNS to other DP is chargable of Rs.25/scrip.

Hey there, I want to go with you for demat services...how much intraday exposure do you offer??and are there automatic limit provided as per account balance???coz most of the times,we need to call the services to get the limits till that moment stock prices runs...plz elaborate on this...also tell me about transparency u provide in profit loss statements,reports etc...

Hi Ram,
Thank you for your interest in trade Smart Online.
1) Intraday exposures depend on the segment in which you trade. Please refer our knowledge base article for your better understanding.
http://tradesmartonline.in/knowledgebase/how-much-exposure-limit-will-i-get-in-different-segments/

2) As per your balance you will get automatic intraday exposure. You do not have to call us for the same.

3) You can generate all the reports from your back office login which are very transparent to the customer understandings.