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Trade Smart Online Stock Trading, Demat, Brokerage and Reviews 2016


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Open an Online Trading Account with Trade Smart Online. Leave your contact info and we will get in touch with you.

Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorporated in 1994 to offer brokerage service to India Stock & Commodity market investors though franchisee and sub brokers.

TSO offer brokerage service in the segments including Equity, Futures and Options (F&O), Currency Derivatives, Commodities and Depository though stock exchanges including NSE, BSE, MCX, MCX-SX and NCDEX.

Trade Smart Online (TSO) offers unlimited trading plans in India. TSO offers unlimited trading in Equity Cash and F&O Segment for fixed Rs 3999 per month, currency segment for Rs 1999 per month and unlimited commodity trading for Rs 3999 per month.

TSO also offers fixed brokerage (flat rate) of Rs 15 per executed order regardless of trade size across all segments including Cash, F&O, Currency, and Commodity Futures.

Trade at 0.7 Paise (or 0.007%) is another popular plan offered by Trade Smart Online. Through this plan customers can trade at 0.007% brokerage in equity, currency and commodity segments (except equity delivery which is charged at 0.07% and options are charged at flat Rs 7 per lot). Just like all other plans; there is no hidden fee, no prepaid brokerage and no commitment.

Special Offer: Open an account with Trade Smart Online in May 2016 and get upto 100% cashback on brokerage generated in next 30 days after the account opening, with an upper cap of Rs 1000. Get the offer

Trade Smart Online Rating (by the customers)

43 Votes

Overall Rating Rated 4.2 stars 4.2/5
Fees Rated 4.0 stars 4.0/5
Brokerage Rated 4.5 stars 4.5/5
Usability Rated 3.8 stars 3.8/5
Customer Service Rated 4.2 stars 4.2/5

Do you trade with Trade Smart Online? Rate Trade Smart Online

Trade Smart Online's Trading Platforms

Trade Smart Online offers multiple ways to trade:

  • Browser based Online Trading
  • Installable Trading Terminal (EXE)
  • Mobile App for Trading
  • Call & Trade

TSO uses two different trading platforms:

  1. NOW (By NSE): A popular trading platform offered and maintained by India's leading stock exchange; NSE. NOW offers website based trading, installable NOW trading terminal and a mobile application for iPhone, Android, iPad, tablet devices, Blackberry and many other Java enabled phones.
  2. NEST (By Omnesys Technologies): NEST is the flagship trading platform build by Omnesys. It offers online browser based trading and exe installable trading terminal for Windows computers along with a mobile application for iPhone, Android, iPad, tablet devices, Blackberry and many other Java enabled phones.

Note:

  • All trading software's are free for TSO customers as TSO doesn't charge any additional fee for software uses.
  • Call & Trade facility is available at additional cost of Rs 20 per executed order.

Account Types

TSO offers 3 different type of trading plans:

  1. Power Plan (Flat Fee Brokerage Plan - Trade at Rs 15)

    This discount trading plan offers trading at flat Rs 15 per executed order. Irrespective to the size or segment; customer pays only Rs 15 per trade. Key features include:

    • This plan is ideal for traders with less frequency but bigger trade size.
    • Intraday exposure is available - Upto 20x on Equities, 5x on F&O, 3x on Currency and 5x on Commodities.
    • There is no minimum commitment, no monthly fee, no software uses fee and no hidden charges.
  2. Infinity Plan (Unlimited Trading for Flat Montly Fee)

    This plan offers unlimited monthly trading for a fixed flat rate. The monthly fee for unlimited trading varies by the segment you choose and describe below section in detail. This plan literally has no limit on number of trades or quantity. Key feature includes:

    • This plan is ideal for active traders having higher frequency trading and high volume trading.
    • No limit on number of trades or quantities. This is truly unlimited trading plan with no hard limit on number of trades.
    • Customer only pay the flat monthly fee. No need to pay any brokerage on turnover.
    • Customer only pay the monthly fee when they trade. If you don't trade during a month, the fee is returned to you.
    • Upto 20X exposure is available on your available cash.
    • No minimum commitment, no monthly fee, no software uses fee and no hidden charges.
  3. Value Plan (Trade at 0.007%)

    This plans offers trading at 0.007%. The brokerage in percent charged under this plan is Intraday Cash: 0.007%, Delivery: 0.07%, Futures: 0.007%, Options: Rs 7 per lot, Currency: 0.007% and Commodities: 0.007%. Key feature includes:

    • This plan is ideal for traders with lesser volume.
    • Intraday exposure of upto 20x on Equities, 5x on F&O, 3x on Currency and 5x on Commodities.
    • No minimum commitment, no monthly fee, no software uses fee and no hidden charges.

Special offer for our website visitors

Special: 100% Brokerage return for first 30 days

Open an account with Trade Smart Online in May 2016 and get 100% cash back on 30 days brokerage (with an upper cap of Rs 1000). Simply leave your contact information with us and Trade Smart Online representatives will call you. Hurry up! offer ends on 31st May 2016.

Trade Smart Online Brokerage Charges 2016

  • Trading Account Opening Charges (One Time): Rs 200
  • Demat account Opening Charges (One Time): Rs 200
  • Trading Annual maintenance charges (AMC): NIL
  • Demat Account Annual Maintenance Charges (AMC): Rs 300 (from 2nd year on-wards)

TSO Trading Brokerages

Trade Smart Online has three unique brokerage plan

  1. Power Plan (Trade at Flat Rs 15 Per Trade) - Trade in Equity(intraday, delivery) F&O, and Currency for just Rs.15/per executed order, irrespective of the size of order.
  2. Value Plan (Trade at 0.007%) - Equity(intraday), Equity F&O, Commodities and Currency Derivative trading at 0.007%, Equity delivery 0.07% and Options at Rs 7 per lot.
  3. Infinity Plan (Unlimited Equity Trade at Rs 3999 Per Month - Unlimited Trading in Equity(intraday, delivery) and F&O segments for flat Rs 3999 per month. You get intraday trading margins up to 20X on Cash & 5X on Futures.
  4. Infinity Plan (Unlimited Currency Trade at Rs 1999 Per Month) - Unlimited currency derivatives trading for fixed Rs 1999 per month. You get intraday trading margins upto 3X.
  5. Infinity Plan (Unlimited Commodity Trade at Rs 3999 Per Month) - Unlimited commodity trading at MCX and NCDEX for flat Rs 3999 per month. You also get intraday trading margins upto 5X (for cover order).

 

Trade Smart Online Brokerage Fee in Detail

Trade Smart Online Charges EQUITY Delivery EQUITY Intraday
Brokerage Rs 15/Trade Rs 15/Trade
STT 10000/crore 2500/crore on sell side
Transaction / Turnover Charges NSE: 350/crore, BSE: 350/crore NSE: 350/crore, BSE: 350/crore
Service Tax 15% on (Brokerage + Transaction Charge) 15% on (Brokerage + Transaction Charge)
SEBI Charges 20 Rs/Crore 20 Rs/Crore
Stamp Charges (Maharashtra) 1000/Crore 200/crore
Clearing charges NIL NIL

Trade Smart Online Charges Equity Futures Equity Options
Brokerage Rs 15/Trade Rs 15/Trade
STT 1000/crore on Sell Side 5000/crore on Sell Side(on Premium)
Transaction / Turnover Charges Rs 240/crore Rs 7150/crore of premium
Service Tax 15% on (Brokerage + Transaction Charge) 15% on (Brokerage + Transaction Charge)
SEBI Charges 20 Rs/Crore 20 Rs/Crore
Stamp Charges (Maharashtra) 200/crore 200/crore
Clearing charges 50/crore 2150/crore

Trade Smart Online Charges Currency Futures Currency Options
Brokerage Rs 15/Trade Rs 15/Trade
STT No STT No STT
Transaction / Turnover Charges 165/crore 6000/crore
Service Tax 15% on (Brokerage + Transaction Charge) 15% on (Brokerage + Transaction Charge)
SEBI Charges 20 Rs/Crore 20 Rs/Crore
Stamp Charges (Maharashtra) 200/crore 200/crore
Clearing charges 50/crore 50/crore

Trade Smart Online Charges MCX Commodity NCDEX Commodity
Brokerage Rs 15/Trade Rs 15/Trade
STT 1000/crore 1000/crore
Transaction / Turnover Charges 390/crore 375/crore
Service Tax 15% on (Brokerage + Transaction Charge) 15% on (Brokerage + Transaction Charge)
SEBI Charges 20 Rs/Crore 20 Rs/Crore
Stamp Charges (Maharashtra) 100/crore 100/crore
Clearing charges NIL NIL

Trade Smart Online Charge Structure Explanation:

  • STT: This is charged only on the sell side for intraday and F&O trades. It is charged on both sides for Delivery trades in Equity.
  • Stamp Duty: Charges based on the state the customer is located in.
  • Service Tax: This is charged at 12% of the total cost of brokerage plus transaction charges.
  • Education Cess: This is charged at 2% of the Service Tax.
  • Higher Education Cess: This is charged at 1% of the Service Tax.
  • SEBI Charges / SEBI Turnover Fee: This is charged at Rs 20 per crore.
  • Transaction or Turnover Charges: This is charged at Rs 350/crore for Equity Delivery and Intraday Trading, Rs 190/crore for NSE Futures, Rs 221/crore for BSE Futures, Rs 5000/crore on premium NSE Options Trading and Rs. 50/crore on premium BSE Options Trading.

Trade Smart Online Demat Account Charges:

Trade Smart Online is a depository participant of Central Depository Services India Ltd (CDSL). Company provides Demat Account service to facilitate holding of securities in the electronic form and enables securities transactions. Unlike other discount brokers (i.e. Zerodha, RKSV and Compositedge) who use 3rd party DP services for its customer; Trade Smart Online has its own DP services. There charges for demat account transitions are as below:

ID Transaction Trade Smart Online Charges
1 Demat Account Opening Charges Rs 200
2 Demat Account Annual Maintenance Charges (AMC) Rs 300 per year
3 Stamp Charges payable upfront At actual
4 Demat Charges Rs 100 per certificate and minimum Rs 200 per request
5 Remat Charges Rs 100 per certificate and minimum Rs 200 per request
6 Transaction (Credit) NIL
7 Transaction (Debit) through Power of Attorney Rs 15 minimum or 0.02% subject to maximum of Rs 25
8 Transaction (Debit) through DIS - to CDSL DP Rs 15 minimum or 0.02% subject to maximum of Rs 50
9 Transaction (Debit) Inter Depository Rs 25 minimum or 0.02% subject to maximum of Rs 100
10 Intersettlement Transfer for NSDL in Pool Account NSDL Charges + Rs 12 minimum or 0.01% subject to maximum of Rs 50
11 Pledge Creation (Share Pledge In) Re 200 per scrip
12 Pledge Creation Confirmation NIL
13 Pledge Closure (Share Pledge Out) Rs 200 per scrip
14 Pledge Closure Confirmation NIL
15 Pledge Invocation Rs 100 minimum or 0.01% whichever is higher
16 Failed Instruction Charges NIL
17 Transaction Statement other than Mandatory Statement (Extra) Re. 20 per request
18 Other Charges Late Instruction 1% scrip value
19 dishonour of cheque Rs 100
20 Additional copy of Contract Notes or Statments Rs 5 per page and courier charges
21 Off Market transfer (DP) Rs 25 + service tax
22 Demat transaction charges Rs 15 + service tax

Other Charges for Trade Smart Online

  Charges (In Rs) Statutory Charges
Call & Trade (Trade on phone) Rs 20 per executed order
Physical contract note / other statements etc Rs 20 per contract note + courier charges
Additional charges for BSE Rs 1 per order plus service tax
NEST Instant fund transfer charge Rs 8
Third party fund transfer charge Rs 400
Cheque dishonour charges Rs 200 per instance

Useful Articles:

How to open account with Trade Smart Online?

Opening the account with Trade Smart Online is fairly quick. Once TSO receives the signed physical forms; it takes only 2 days to get your account activated.

  • To open an account with Trade Smart; please leave your information and Trade Smart representative will contact you with in 24 hrs to guide you with account opening process.

Contact Trade Smart Online / Request Call Back

Name:Phone
EmailCity
State
Are you a day trader?

Trade Smart Online Pros and Cons

Trade Smart Online Advantages

  • 3 Different Brokerage plan - Company provides 3 unique brokerage plans designed in such a way that it suits every trading strategy.
  • Interchangeable Brokerage - Trade Smart Online provides flexibility to switch over from one brokerage plan to another, depending upon their strategy.
  • Lowest transaction cost - As per their brokerage calculator, the Transaction charges (turnover charges, clearing charges etc) are one of the lowest in the industry.
  • Customer Service - Good customer service. Also they provide facility to invest in Mutual Funds and Offer For Sale (OFS) which other discount broking firms do not.
  • Referral credit - Trade Smart Online offers to its customers, 10% credit of the brokerage generated by the clients referred by them.
  • No minimum amount balance - Trade Smart Online do not require any minimum amount to open an account.
  • Trade Smart Online has its own depository services. This is unlike most other discount brokers in India.
  • TSO offers customer support though 'Live Chat'. This is convenient to many customers who doesn't want to call for simple issues and help.
  • Cover Orders are available for traders.
  • Trade Smart Online offers 'Bracket Orders' with an option of 'Trailing Stop loss' for both Equity and F&O. This feature is available for unlimited plan users.

Trade Smart Online Disadvantages

  • Unavailability of 3-in-1 (Bank, Trading, Demat) accounts.
  • They do not provide portfolio management services.
  • They do not provide Tips and research report.
  • Option to invest in IPO, FPO and Mutual Funds is not available with TSO.

Trade Smart Online Complaints received at BSE / NSE:

Number of customer complained against Trade Smart Online share broker. The Trade Smart Online consumer complaints provide the summary of grievance which went to exchange for resolution.

Trade Smart Online consumer complaints
Exchange Financial Year Number of Clients * Total Complaints **
NSE 2015-16 9,644 5
NSE 2014-15 7,542 7
NSE 2013-14 4,223 4

* Number of active clients the broker or trading member has. As per SEBI guidelines each broker reports the newly added clients to the exchange though unique client code (ucc) process. The informaiton on this page is provided by the exchange.

** The total number of complaint received against the broker at the given exchange.

Useful links about Trade Smart Online

  1. Trade Smart Online: tradesmartonline.in
  2. Registered Office: 716, Krishna Towers,
    Civil Lines, Kanpur - 208 001
  3. Corporate Office: A-401, Mangalya, Marol, Andheri(E),
    Mumbai - 400 059

Enquiry Form

Trade Smart Online Exposures

  1. Trade Smart Online Exposure for Intraday Trading - Trade Smart Online offers upto 20 times exposure or leverage for stocks on which F&O trading is allowed. Margins are provided only for Intraday trading.
  2. Trade Smart Online Exposure for trading in Futures - Trade Smart Online offers upto 5x exposure on future trades.
  3. Trade Smart Online Margin for Options - Trade Smart Online doesn't offer any margin for buying Options. For writing an option firm requires only 50% of the margin for intraday trade.
  4. Currency Derivatives Trading Exposure - Trade Smart Online offers 3x exposure on currency derivatives.
  5. Commodity Trading Exposure - Trade Smart Online offers intraday trading margins upto 5x (For cover order).

Trade Smart Online is an initiative by VNS finance and capital services ltd

Trade Smart Online's Registration Information

  1. SEBI Regn. No: INB230964330, INF230964330, INE230964330, INE260964330, INB010964337
  2. CDSL Reg No:12030400
  3. MCX Reg No:16830
  4. NCDEX Reg No:0502
  5. MCX FMC:MCX/TCM/CORP/0689
  6. NCDEX FMC:NCDEX /TCM/CORP/0394

Trade Smart Online Reviews

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134. Anil  Jun 29, 2016 8:24:11 AM IST Reply
Zerodha''s exorbitant Stamp Duty really sucks the small traders.Otherwise Zerodha and Trade Smart are almost at par in services. But IF it is not a publicity stunt and Trade Smart really introduces much awaited SPIN software, it will outperform. But so far Trade Smart has proven a lier as many release Dates were given for Spin, but failed

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Below Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
avatar
134.1. Trade Smart Online  Jun 29, 2016 11:16:17 AM IST
Hello Anil,
We understand your concern and happy to know our clients are eager to Spin launch. Since, it had some features need to be changed, we were working on those areas. We want to give a better version and are almost at the final stage of launching it. Also, glad to know you liked our service. Assuring you the best of our service!
avatar
133. sree  Jun 17, 2016 11:32:12 AM IST Reply
sree
i have taken delivary of shares .. how do i find what shares my profit in nest web browser

Chat started
sree

Abhilash joined the chat

Abhilash
Hello,Good Morning!
Thanks for visiting Trade Smart Online.
This is Abhilash here. I would be happy to assist you.
sree
i have taken delivary of shares .. how do i find what shares my profit ykav75 in nest web browser

punj lyod


Abhilash
You need to go to Trade>>Market Watch>> Position>>Holdings.

You have PUNJ LLOYD LIMITED 150Qty.
sree
its not showing buying price

and profit


Abhilash
It would showing you closing price.

You need to check the backoffice for the Buy Price of the stocks.

The Buy price of PUNJ LLOYD LIMITED 150Qty at Rs.20.21
sree
i want to see the running profit based on market price..


Abhilash
At present there is No option on which you would be getting the Live profit and loss of your account.

You need to calculate manually.
sree
in box also its not showing profit


Abhilash
As the box backoffice get''s update late evening. The detail which you would be getting currently is the last day closing price.

Just to confirm are we still connected?
sree
yes


Abhilash
Anything else that I can do for you?

Since this connection has been idle for some time. I''ll be ending the chat session. However, we''ll be around and in case you have any further queries please feel free to message us.

Thank you for contacting Trade Smart Online.
Abhilash left the chat
Rate This Chat
sree
where whould i checked

where should i check my actual profit and loss

Abhilash joined the chat

Abhilash
Hello,Good Morning!
Thanks for visiting Trade Smart Online.
This is Abhilash here. I would be happy to assist you.

You need to calculate manually. With the buy price and the current market price which is going in market.
sree
then what are you there for... if i have to use calculator..


Abhilash
Your buy price is Rs.20.21 and Current market price is 20.50.
sree
if i have portfolio of 100 stocks i have to calculate for each and every stock..


Abhilash
You have a Profit of Rs.43.50 at the current market price.


sree
Arent you ashamed to say this, to calculate profit manually...
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133.1. Trade Smart Online  Jun 18, 2016 3:27:59 PM IST
Hello Sree,
We understand your concern and apologize for the inconvenience caused to you. It seems you are asking real time P&L of stocks that are available in your holdings. You would be getting the portfolio value as per previous day''''s closing balance.
avatar
132. yogesh  May 10, 2016 8:23:41 PM IST Reply
very low brokerage & low yearly maintenance fee
good customer service


Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent
avatar
132.1. Trade Smart Online  May 30, 2016 3:14:09 PM IST
Hi Yogesh,
Glad to know you likes our service. Our business is driven by your satisfaction. Thank you for your feedback.
avatar
131. Ashish  Apr 26, 2016 10:36:50 PM IST Reply
Have to improve trading software
Overall is good.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Above Average
avatar
131.1. Trade Smart Online  May 30, 2016 3:08:29 PM IST
Hello Ashish,
Thank you for taking time to share your reviews. We will soon be launching a new trading software. Hope this will help you.
avatar
130. p sudha  Mar 13, 2016 1:07:15 AM IST Reply
1> if possible please provide bracket order in mobile app
2> please provide charting system as par with zerodha or trade tiger , it would be great help .
3> can u provide apf & woodies indicator in charting?
Thanks in advance
avatar
130.1. Trade Smart Online  Mar 14, 2016 12:52:42 PM IST
Hello P Sudha,
1. As per Exchange norms, Bracket orders are not permitted to trade through mobile application.
2. We are working on the best alternative to provide you a very good charting tools. Hope to get this facility soon.
3. Hope you may get these indicators in new software.
avatar
129. Aditya  Mar 10, 2016 4:36:48 PM IST Reply
Does trade smart online offer 10times margin in intraday and 4times in delivery
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129.1. Trade Smart Online  Mar 11, 2016 10:24:44 AM IST
Hello Aditya,
We provide upto 8-10 times intraday exposure in equity cash that varies from stocks to stocks. Please refer scrip wise intraday exposure list.
http://help.tradesmartonline.in/how-much-exposure-limit-will-i-get-in-different-segments/

We are working on a product where you get upto 4 times delivery exposure. We will be launching this product soon.
avatar
129.2. p sudha  Mar 25, 2016 10:33:39 AM IST
thanks for ur reply
how much time maximum can take for new charting softwares // please clarify?
can it is at par with tradetiger
we want some indicators like supertrend, apf, woodies can u people provide them ?
avatar
128. Raghu  Mar 7, 2016 3:28:13 PM IST Reply
HAI GUYS,
EVERY THING IS GOOD BUT THE PROBLEN WITH THEM IS THEY DON''T HAVE TOLL FREE NO. AND THE CALLS FOR TRADING IN INTRADAY IS NOT GOING PROPERLY. ALWAYS REPLYING "ALL LINES ARE BUSY PLS WAIT FOR OUR NEXT CUSTOMEER CALL. FROM WHICH WE GET LOSS BECATHE TARGET MAY ACHIEVE IN BETWEEN WITH THE LOSS OF YOUR MOBILE COST WORTH 20-30RUPEES. THEY ARE NOT EVEN CALLING BACK. ALWAYS QUARING NAME ,EMAIL ID, DOB ETC.
avatar
128.1. Trade Smart Online  Mar 8, 2016 10:08:21 AM IST
Hello Raghu,
We understand your concern. As a discount broking firm, we support online trading business module and want our clients to trade from themselves by referring our rich knowledge base. LinkExternal Link In case of toll free number we might receive calls for small query. This would hinder in placing orders on Call-N-Trade. To help you to resolve your queries we have online chat support available on our website.

In case you find our number is busy, you may reach us on another number 022-61208000 or direct dealing number 022-42878003.
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127. vigesh  Mar 3, 2016 9:00:27 PM IST Reply
how much broker charge for penny script & i can see the normal broker charges for above 100 but the extra additional charges are more than broker charges
avatar
127.1. Trade Smart Online  Mar 5, 2016 2:33:12 PM IST
Hello Vigesh,
There are no additional charges for trading in Penny stocks. You may refer to list of other charges apart from brokerage and statutory charges.
http://help.tradesmartonline.in/where-can-i-find-a-list-of-all-the-charges-applicable/
avatar
126. Zoa  Feb 29, 2016 1:07:46 AM IST Reply
I''m so interested.
But totally how much money willl it require
avatar
126.1. Trade Smart Online  Mar 1, 2016 10:14:12 AM IST
Hello Zoa,
Thank you for your interest in opening an account with us. At Trade Smart Online we do not have any minimum amount criteria. You can start trading with any amount. For more details, please contact us on 022-42878000.
avatar
125. basudeo  Feb 19, 2016 9:31:35 AM IST Reply
Very good experience since last two years.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent
avatar
125.1. Trade Smart Online  Feb 19, 2016 11:23:38 AM IST
Hi Basudeo,
Glad to know you liked our service. Feedback from our clients keeps us motivated and helps us continuously perform better. We constantly strive to provide our customers with the best possible service. As a valued customer we would really like to know what you think...
Thanks for your feedback.
avatar
124. ROHIT  Jan 20, 2016 2:12:24 PM IST Reply
Am interested
avatar
124.1. Trade Smart Online  Jan 25, 2016 9:39:36 AM IST
Hi Rohit,
Thank you for showing interest in opening an account with us. Please provide your contact details in the link provided. Our executives will get back to you for further assistance.
http://tradesmartonline.in/
Meanwhile, please fill in online account opening form from the link.
http://tradesmartonline.in/open-an-account/
avatar
123. Cbinthan  Dec 2, 2015 9:19:15 PM IST Reply
Good

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
avatar
123.1. Trade Smart Online  Dec 3, 2015 3:06:57 PM IST
Hello Cbinthan,
We truly value your business and appreciate your prompt feedback. Client’s appreciation has allowed us to grow and prosper in this highly competitive marketplace. Thanks for your feedback.
avatar
122. VIPIN KUMAR  Nov 2, 2015 4:03:11 PM IST Reply
I USING ON MOBILE AND NEST BOTH..BOTH ARE AWESOME TILL NOW....HOPE WILL BE IN FUTURE TOO...

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
avatar
122.1. Trade Smart Online  Nov 2, 2015 6:10:51 PM IST
Hi Vipin Kumar,
We really appreciate hearing about your experience. As a valued customer, what you think is really important to us. Thank you so much for your kind comment.
avatar
122.2. Trade Smart Online  Nov 23, 2015 12:12:06 PM IST
Hello Natrajan Ramchandran,
We will arrange you call shortly.
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121. Namdev Ramarao  Nov 1, 2015 11:41:06 AM IST Reply
Trade Smart Online has a good trading platform. there brokerage plans is good . And we talk about service and support, I would like to say they have great team, they solve every problems during market hours or after with dedication and determination. the best service and support ever i enjoyed yet. Also they have a good online chat system guys like Sonu ,Sarita and abilazh are good in there business
Thank you to All the team members and chat suppoet, Thank you VNS Finance.........!!!!!!!!
avatar
121.1. Trade Smart ONline  Nov 2, 2015 3:09:46 PM IST
Hello Namdev Ramarao,
We are so glad to know you liked our service. We constantly strive to provide our customers with the best possible service. We will be sure to share your feedback with the entire team.
avatar
120. manki kanta  Oct 31, 2015 12:42:25 PM IST Reply
Dear all ,
don''t choose tradesamrtonline their customer care is pathetic..there is one guy named abilash he doesnt know how to chat with clients... unethical dog... dont know why tradesmart online does have people like him in customercare department.. if dedoesnt know how to serve customer...the moment any questions are asked he would disconnect the chat...
avatar
120.1. Trade Smart Online  Nov 2, 2015 3:03:37 PM IST
Mani Kanta,
We are sorry you felt this way. As far as online chat is concerned, you might have faced any connectivity issue due to which your chat got disconnected. Out agents do not disconnect the online chat.
avatar
119. sree krishna  Oct 29, 2015 12:51:30 PM IST Reply
I would advise every one no to choose tradesmart online...
If you choose you would loose money ..... their weblogin wont work.. software doesnt work..
pathetic service...

i spite of many complaints the wont respond.. to your calls...

if any one wants to loose money tradesmart online is the best place they will take you for a ride for free...
avatar
119.1. Trade Smart Online  Nov 2, 2015 2:56:02 PM IST
Hi Sree Krishna,
Sorry for the inconvenience caused. As mentioned earlier since others were not facing the same issue, we had suggested you to NOW Trading platform in case you do not find NEST Web comfortable. We also asked you to provide your PC''s remote access to check the exact issue. Unfortunately, we did not get any response.

One again request you to please any of the above two alternatives.
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118. sree krishna  Sep 15, 2015 2:36:34 PM IST Reply
Dear all

dont choose tradesmart online... their service is below poor..
theit web login wont work properly... and you will loose money like i have.. session would expire when ever market moves drastically
avatar
118.1. Trade Smart Online  Sep 15, 2015 7:29:01 PM IST
Hi Mr. Sree Krishna,
We are sorry you felt this way. We take any issues very seriously.

We again checked our Web-based platform but we did not find any login issue. Since we have not heard of this from other clients we suspect there might be an issue with your pc.

As per our earlier discussion many times you are unable to provide us remote access to your PC to look into the issue. We''ve also offered you to move to the NOW trading platform. However, you do not wish to NOW either. Sorry to say but without a remote access we will not be able to help you in this case. Request your cooperation to investigate this further.
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118.2. sree krishna  Oct 31, 2015 12:54:24 PM IST
i think you are speaking without any information on what the previous discussions happened on the same issue...if you require my remote access ... why did you get the same issue when person from your company has tried..contact sushma sivanagi from tadesmartonline... i have the mails sent by her with screen shots that she was also facing the same issue.. the point is if you know that problem is from server what do you need my system for..? its childish..to say the least.. if you are bothered about the issue you can check in sushmas sivanagis system ask her why she got same issue..
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117. jones  Sep 10, 2015 11:08:51 PM IST Reply
hi can you allow to trade in penny stocks?
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117.1. Trade Smart Online  Sep 11, 2015 1:40:12 PM IST
Hi Jones,
You can trade in Penny stocks with us.
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116. nagesh  Sep 8, 2015 10:45:50 PM IST Reply
Hi

The below is not good with tradesmart online. (Tradesmartonline review)
1. Bracket order is not part of Unlimited trading plan but it is part of Rs.15 per trade and 0.7% per trade. This is a real negative for Active traders. Most of the customers gets attracted for unlimited plan and not providing some features to unlimited plan is not at all good.

2. The margins provided for intraday are less compared to other discount brokers like RKSV.
3. the other discount brokers like tradeplusonline are offering unlimted trading plans at a very cheap rate.
unlimted trading plan for options at just Rs.99 per month
Unlimtied trading plan for equity F&O is just 799 per month.

Other interactive brokers like zerodha, SASonline offer much better plans.

the unlimited plans of other brokers (Tradeplus, SAS online, RKSV, zerodha) are much better to Tradesmartonline unlimited plans (BO is not part of unlimited plan at tradesmart online)
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116.1. Trade Smart Online  Sep 9, 2015 6:36:56 PM IST
Hello Nagesh,
Thank you for your suggestion. We constantly strive to provide our customers with the best possible service.

We understand that Bracket Order facility is not available for unlimited plan as there is a significant cost involved in providing the same. However, we are working on best possible way to provide Bracket Order facility in unlimited trading plan. Meanwhile, you may 0.7paise or Rs.15 plan to avail Bracket Order facility.

We would appreciate if you could mention the intraday margin that is charged by other brokers. We try our best and provide you the best suitable plan with higher exposure.

Currently, we are providing 5 times intraday exposure for FNO. Please refer our knowledge base article to know exposure for all the segments.

http://help.tradesmartonline.in/how-much-exposure-limit-will-i-get-in-different-segments/
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116.2. nagesh  Sep 9, 2015 11:11:10 PM IST
Hi,

Thanks for addressing my concern but its the same old story you are telling for last 2 months(ever since bracket order is introduced)

Significant cost associated with Bracket order. What does this mean?
How much is the cost for each bracket order? Rs.1 or Rs.1.5 or Rs.2,x...??

Lets say, If it is Rs.x for each bracket order..why can''t you follow the below.

1. Include Bracket order feature in Unlimited trading plan @1899 and say..for each bracket order executed an extra Rs.x will be charged from the customer.

Instead of that, you are passing time saying that significant cost associated with BO order.

I hope the above solution will help you in quickly coming up with a plan to include BO in unlimited plan.

Regarding margins, RKSV and Zerodha are providing a better margins for equity F&O.
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116.3. Trade Smart Online  Sep 10, 2015 6:41:23 PM IST
Hello Nagesh,
We really appreciate your efforts for providing your inputs. Please allow us some more time while we check the best alternative to provide bracket orders in unlimited plan.

Please let us know how much exposure you are looking for.
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116.4. nagesh  Sep 11, 2015 3:33:34 AM IST
Hi,

Thanks for working on including BO in unlimited plan. But this is really taking long time. Hope you will be coming up with a solution soon. Its been close to 2 months and you still working on it.

Regarding margins, Can you provide more margins with BO (like 7x). Since we have a cushion of the stop loss order, will it be possible to provide more margins with BO?

Please find the below other concerns with Bracket order

1. Not Available for Unlimited Trading Plan.
Providing the feature for other trading plans and not providing it to Unlimited plan is totally unfair. I understand, there might be a cost associated with the Bracket order. If that is the case, this has to be dealt in a different way (like Unlimited plan with BO feature is at 1899+ Rs.X). This need to be sorted out very quickly.

2. Not able to see Bracket order on mobile.
When logged into VNS terminal via mobile, not able to see the bracket order feature. Also not able to view the bracket orders that were already placed through my laptop. This is a limitation and its causing inconvenience for me. I usually trade till 1:00 PM and after that log in via mobile.

3. Bracket order window defaults (Technical)
This is regarding the defaults on the BO window. It defaults to ''Ticks'' but I would recommend it to default to ''Absolute''. Since many uses ''Absolute'' It makes sense to default it to ''Absolute''.

4. RMS CASH CREDIT - Updates
Surveillance > RMS Limits > Client Cash Credit (Ctrl + 1), This is not getting updated properly for Bracket order. The "Net Amount" is not reflected even after placing BO orders. The Net has to be reflected and this gives an idea for the customer how much more amount is left to trade.

5. Bracket order - Margin.
I understand that Bracket order gives more margin limits for the trader becaof the max SL of 2%. Can we have a feature where the max SL is 1% and which might allow to provide more margin limits. If not for all scripts this can be utilized for specific scripts or for Index.
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116.5. Trade Smart Online  Sep 12, 2015 4:30:16 PM IST
Hello Mr. Nagesh,
Thanks for the feedback. You are right this has taken some time. But we should have some solution soon.

1. As we are working on it, request you to wait for some more time.

2, 3. We have communicated these to our vendor Omnesys for the query you raised. We will let you know after we receive any updates from them.

4. Net cash option is available in RMS Limits. Please share your client code so that we can check in which software your account is activated. We will let you know the process of finding net cash from RMS limit option.

5. As far as Bracket Order is concerned, there is no max SL %. You can place your SL with any price. Higher the price difference between limit and stop loss order, higher is margin charged to you. To get higher exposure you can place stop loss with less price difference. Please refer our blog for more details about bracket order.
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116.6. Trade Smart Online  Sep 26, 2015 1:04:16 PM IST
Hello Mr. Nagesh,

We contacted to Omnesys and regret to inform you that Backet Order facility is not available from exchange.

About your third query, default option of "Ticks" cannot be changed to "Absolute". Nest Trader system is designed by that way and the architecture cannot be changed.
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116.7. nagesh  Oct 2, 2015 3:39:21 PM IST
Hi,

I did not understand the below.

We contacted to Omnesys and regret to inform you that Backet Order facility is not available from exchange.

Bracket order facility is not available from exchange means what ?? My query is about, why this feature is not part of unlimited plan..

Its been already 3 months and you guys are still saying..you are working on it..If you work sincerely, it does not take this much time..Anyways, take your own time and I have moved to RKSV.

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116.8. nagesh  Oct 2, 2015 5:21:04 PM IST
Hi,

one more thing I want to let you know..I used to get high margins with Bracket order (when the SL price is close to cost price)..But for last couple of days, the margins are much less. Some thing went wrong. Now it seems the margins are not dependent on SL price..Please recheck it again..
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116.9. Trade Smart Online  Oct 3, 2015 12:56:44 PM IST
Hello Nagesh,
We are proving margin as per the margin sheet mentioned below. In case you are getting less exposure please report to our customer care executives on trading hours. We will check and assist you.
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116.10. Nagesh  Oct 3, 2015 8:18:41 PM IST
Hi

12th Sep :
As far as Bracket Order is concerned, there is no max SL %. You can place your SL with any price. Higher the price difference between limit and stop loss order, higher is margin charged to you. To get higher exposure you can place stop loss with less price difference. Please refer our blog for more details about bracket order.

3rd Oct:
We are proving margin as per the margin sheet mentioned below. In case you are getting less exposure please report to our customer care executives on trading hours. We will check and assist you.

Which is correct ?? I am little confused.
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116.11. Trade Smart Online  Oct 5, 2015 11:00:21 AM IST
Hello Nagesh,

Whenever BO is placed the margin that you get depend upon the price difference between the limit price and the stop loss. Our exposure sheet gives you the maximum exposure that you get for intraday trading.
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115. omprakash bhandekar  Aug 23, 2015 11:02:43 AM IST Reply
very good customer service of trade smart online
and software for trader
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115.1. Trade Smart Online  Aug 25, 2015 11:00:12 AM IST
Hi Omprakash,
Your comments regarding the service you received at Trade Smart Online are very important to us. Assuring you the best of our service!
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115.2. sree krishna  Sep 16, 2015 6:17:04 PM IST
Dear omprakash,
their weblogin you would change your opinion

Enquire Trade Smart Online Trading Account:

Name:Phone:
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State:
Are you a day trader?
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