Free Trading + Demat Account

Trade Smart Online Stock Trading, Demat, Brokerage and Reviews 2017


Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorporated in 1994 to offer brokerage service to India Stock & Commodity market investors though franchisee and sub brokers.

TSO offer brokerage service in the segments including Equity, Futures and Options (F&O), Currency Derivatives, Commodities and Depository though stock exchanges including NSE, BSE, MCX, MCX-SX and NCDEX.

Trade Smart Online (TSO) offers unlimited trading plans in India. TSO offers unlimited trading in Equity Cash and F&O Segment for fixed Rs 3999 per month, currency segment for Rs 1999 per month and unlimited commodity trading for Rs 3999 per month.

TSO also offers fixed brokerage (flat rate) of Rs 15 per executed order regardless of trade size across all segments including Cash, F&O, Currency, and Commodity Futures.

Trade at 0.7 Paise (or 0.007%) is another popular plan offered by Trade Smart Online. Through this plan customers can trade at 0.007% brokerage in equity, currency and commodity segments (except equity delivery which is charged at 0.07% and options are charged at flat Rs 7 per lot). Just like all other plans; there is no hidden fee, no prepaid brokerage and no commitment.

Special Offer:

Trade Smart Online Rating (by the customers)

53 Votes

Overall Rating Rated 4.2 stars 4.2/5
Fees Rated 4.0 stars 4.0/5
Brokerage Rated 4.5 stars 4.5/5
Usability Rated 3.8 stars 3.8/5
Customer Service Rated 4.1 stars 4.1/5

Do you trade with Trade Smart Online? Rate Trade Smart Online

Information about Trade Smart Online account opening, Trade Smart Online open account, Trade Smart Online opening charges, Trade Smart Online account opening charges, Trade Smart Online account opening status, Trade Smart Online amc charges, Trade Smart Online account charges, Trade Smart Online account closure

Trade Smart Online's Trading Platforms

Trade Smart Online offers multiple ways to trade:

  • Browser based Online Trading
  • Installable Trading Terminal (EXE)
  • Mobile App for Trading
  • Call & Trade

TSO uses two different trading platforms:

  1. NOW (By NSE): A popular trading platform offered and maintained by India's leading stock exchange; NSE. NOW offers website based trading, installable NOW trading terminal and a mobile application for iPhone, Android, iPad, tablet devices, Blackberry and many other Java enabled phones.
  2. NEST (By Omnesys Technologies): NEST is the flagship trading platform build by Omnesys. It offers online browser based trading and exe installable trading terminal for Windows computers along with a mobile application for iPhone, Android, iPad, tablet devices, Blackberry and many other Java enabled phones.

Note:

  • All trading software's are free for TSO customers as TSO doesn't charge any additional fee for software uses.
  • Call & Trade facility is available at additional cost of Rs 20 per executed order.

Find info about Trade Smart Online platform, Trade Smart Online trading platform, Trade Smart Online trading software, Trade Smart Online trading demo, Trade Smart Online Demo, Trade Smart Online download, Trade Smart Online software download, Trade Smart Online software, Trade Smart Online stop loss, Trade Smart Online trading and Trade Smart Online trading account.

Account Types

TSO offers 3 different type of trading plans:

  1. Power Plan (Flat Fee Brokerage Plan - Trade at Rs 15)

    This discount trading plan offers trading at flat Rs 15 per executed order. Irrespective to the size or segment; customer pays only Rs 15 per trade. Key features include:

    • This plan is ideal for traders with less frequency but bigger trade size.
    • Intraday exposure is available - Upto 20x on Equities, 5x on F&O, 3x on Currency and 5x on Commodities.
    • There is no minimum commitment, no monthly fee, no software uses fee and no hidden charges.
  2. Infinity Plan (Unlimited Trading for Flat Montly Fee)

    This plan offers unlimited monthly trading for a fixed flat rate. The monthly fee for unlimited trading varies by the segment you choose and describe below section in detail. This plan literally has no limit on number of trades or quantity. Key feature includes:

    • This plan is ideal for active traders having higher frequency trading and high volume trading.
    • No limit on number of trades or quantities. This is truly unlimited trading plan with no hard limit on number of trades.
    • Customer only pay the flat monthly fee. No need to pay any brokerage on turnover.
    • Customer only pay the monthly fee when they trade. If you don't trade during a month, the fee is returned to you.
    • Upto 20X exposure is available on your available cash.
    • No minimum commitment, no monthly fee, no software uses fee and no hidden charges.
  3. Value Plan (Trade at 0.007%)

    This plans offers trading at 0.007%. The brokerage in percent charged under this plan is Intraday Cash: 0.007%, Delivery: 0.07%, Futures: 0.007%, Options: Rs 7 per lot, Currency: 0.007% and Commodities: 0.007%. Key feature includes:

    • This plan is ideal for traders with lesser volume.
    • Intraday exposure of upto 20x on Equities, 5x on F&O, 3x on Currency and 5x on Commodities.
    • No minimum commitment, no monthly fee, no software uses fee and no hidden charges.

Trade Smart Online Special Offers

Trade Smart Online Brokerage Charges 2017

  • Trading Account Opening Charges (One Time): Rs 200
  • Demat account Opening Charges (One Time): Rs 200
  • Trading Annual maintenance charges (AMC): NIL
  • Demat Account Annual Maintenance Charges (AMC): Rs 300 (from 2nd year on-wards)

TSO Trading Brokerages

Trade Smart Online has three unique brokerage plan

  1. Power Plan (Trade at Flat Rs 15 Per Trade) - Trade in Equity(intraday, delivery) F&O, and Currency for just Rs.15/per executed order, irrespective of the size of order.
  2. Value Plan (Trade at 0.007%) - Equity(intraday), Equity F&O, Commodities and Currency Derivative trading at 0.007%, Equity delivery 0.07% and Options at Rs 7 per lot.
  3. Infinity Plan (Unlimited Equity Trade at Rs 3999 Per Month - Unlimited Trading in Equity(intraday, delivery) and F&O segments for flat Rs 3999 per month. You get intraday trading margins up to 20X on Cash & 5X on Futures.
  4. Infinity Plan (Unlimited Currency Trade at Rs 1999 Per Month) - Unlimited currency derivatives trading for fixed Rs 1999 per month. You get intraday trading margins upto 3X.
  5. Infinity Plan (Unlimited Commodity Trade at Rs 3999 Per Month) - Unlimited commodity trading at MCX and NCDEX for flat Rs 3999 per month. You also get intraday trading margins upto 5X (for cover order).

 

Trade Smart Online Brokerage Fee in Detail

Trade Smart Online Charges EQUITY Delivery EQUITY Intraday
Brokerage Rs 15/Trade Rs 15/Trade
STT 10000/crore 2500/crore on sell side
Transaction / Turnover Charges NSE: 350/crore, BSE: 350/crore NSE: 350/crore, BSE: 350/crore
Goods and Services Tax (GST) 18% on (Brokerage + Transaction Charge) 18% on (Brokerage + Transaction Charge)
SEBI Charges Rs 15/Crore Rs 15/Crore
Stamp Charges (Maharashtra) 1000/Crore 200/crore
Clearing charges NIL NIL

Trade Smart Online Charges Equity Futures Equity Options
Brokerage Rs 15/Trade Rs 15/Trade
STT 1000/crore on Sell Side 5000/crore on Sell Side(on Premium)
Transaction / Turnover Charges Rs 240/crore Rs 7150/crore of premium
Goods and Services Tax (GST) 18% on (Brokerage + Transaction Charge) 18% on (Brokerage + Transaction Charge)
SEBI Charges Rs 15/Crore Rs 15/Crore
Stamp Charges (Maharashtra) 200/crore 200/crore
Clearing charges 50/crore 2150/crore

Trade Smart Online Charges Currency Futures Currency Options
Brokerage Rs 15/Trade Rs 15/Trade
STT No STT No STT
Transaction / Turnover Charges 165/crore 6000/crore
Goods and Services Tax (GST) 18% on (Brokerage + Transaction Charge) 18% on (Brokerage + Transaction Charge)
SEBI Charges Rs 15/Crore Rs 15/Crore
Stamp Charges (Maharashtra) 200/crore 200/crore
Clearing charges 50/crore 50/crore

Trade Smart Online Charges MCX Commodity NCDEX Commodity
Brokerage Rs 15/Trade Rs 15/Trade
STT 1000/crore 1000/crore
Transaction / Turnover Charges 390/crore 375/crore
Goods and Services Tax (GST) 18% on (Brokerage + Transaction Charge) 18% on (Brokerage + Transaction Charge)
SEBI Charges Rs 15/Crore Rs 15/Crore
Stamp Charges (Maharashtra) 100/crore 100/crore
Clearing charges NIL NIL

Trade Smart Online Charge Structure Explanation:

  • STT: This is charged only on the sell side for intraday and F&O trades. It is charged on both sides for Delivery trades in Equity.
  • Stamp Duty: Charges based on the state the customer is located in.
  • Goods and Services Tax (GST): This is charged at 12% of the total cost of brokerage plus transaction charges.
  • SEBI Charges / SEBI Turnover Fee: This is charged at Rs 15 per crore.
  • Transaction or Turnover Charges: This is charged at Rs 350/crore for Equity Delivery and Intraday Trading, Rs 190/crore for NSE Futures, Rs 221/crore for BSE Futures, Rs 5000/crore on premium NSE Options Trading and Rs. 50/crore on premium BSE Options Trading.

Trade Smart Online Demat Account Charges:

Trade Smart Online is a depository participant of Central Depository Services India Ltd (CDSL). Company provides Demat Account service to facilitate holding of securities in the electronic form and enables securities transactions. Unlike other discount brokers (i.e. Zerodha, RKSV and Compositedge) who use 3rd party DP services for its customer; Trade Smart Online has its own DP services. There charges for demat account transitions are as below:

ID Transaction Trade Smart Online Charges
1 Demat Account Opening Charges Rs 200
2 Demat Account Annual Maintenance Charges (AMC) Rs 300 per year
3 Stamp Charges payable upfront At actual
4 Demat Charges Rs 100 per certificate and minimum Rs 200 per request
5 Remat Charges Rs 100 per certificate and minimum Rs 200 per request
6 Transaction (Credit) NIL
7 Transaction (Debit) through Power of Attorney Rs 15 minimum or 0.02% subject to maximum of Rs 25
8 Transaction (Debit) through DIS - to CDSL DP Rs 15 minimum or 0.02% subject to maximum of Rs 50
9 Transaction (Debit) Inter Depository Rs 25 minimum or 0.02% subject to maximum of Rs 100
10 Intersettlement Transfer for NSDL in Pool Account NSDL Charges + Rs 12 minimum or 0.01% subject to maximum of Rs 50
11 Pledge Creation (Share Pledge In) Re 200 per scrip
12 Pledge Creation Confirmation NIL
13 Pledge Closure (Share Pledge Out) Rs 200 per scrip
14 Pledge Closure Confirmation NIL
15 Pledge Invocation Rs 100 minimum or 0.01% whichever is higher
16 Failed Instruction Charges NIL
17 Transaction Statement other than Mandatory Statement (Extra) Re. 20 per request
18 Other Charges Late Instruction 1% scrip value
19 dishonour of cheque Rs 100
20 Additional copy of Contract Notes or Statments Rs 5 per page and courier charges
21 Off Market transfer (DP) Rs 25 + Goods and Services Tax (GST)
22 Demat transaction charges Rs 15 + Goods and Services Tax (GST)

Other Charges for Trade Smart Online

  Charges (In Rs) Statutory Charges
Call & Trade (Trade on phone) Rs 20 per executed order
Positions squared off by RMS team (MIS, CO & BO) Rs 20 per executed order
Physical contract note / other statements etc Rs 20 per contract note + courier charges
Additional charges for BSE Rs 1 per order plus Goods and Services Tax (GST)
NEST Instant fund transfer charge Rs 8
Third party fund transfer charge Rs 400
Cheque dishonour charges Rs 200 per instance

Useful Articles:

Get detail about Trade Smart Online pricing, Trade Smart Online brokerage calculater, Trade Smart Online brokerage, Trade Smart Online plans, Trade Smart Online brokerage review, Trade Smart Online brokerage plans, Trade Smart Online fund transfer, Trade Smart Online intraday brokerage, Trade Smart Online charges, Trade Smart Online charge list, Trade Smart Online charges calculator, Trade Smart Online prepaid brokerage plans, Trade Smart Online yearly charges, Trade Smart Online fees, Trade Smart Online yearly maintenance charge, Trade Smart Online option brokerage and Trade Smart Online trading charges.

How to open account with Trade Smart Online?

Opening the account with Trade Smart Online is fairly quick. Once TSO receives the signed physical forms; it takes only 2 days to get your account activated.

  • To open an account with Trade Smart; please leave your information and Trade Smart representative will contact you with in 24 hrs to guide you with account opening process.

Get information about Trade Smart Online broker, Trade Smart Online branches, Trade Smart Online sub broker, Trade Smart Online support, Trade Smart Online customer care, Trade Smart Online user reviews, Trade Smart Online user manual, Trade Smart Online website, Trade Smart Online review and Trade Smart Online toll free number

Contact Trade Smart Online / Request Call Back

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EmailCity
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Are you a day trader?

Trade Smart Online Pros and Cons

Trade Smart Online Advantages

  • 3 Different Brokerage plan - Company provides 3 unique brokerage plans designed in such a way that it suits every trading strategy.
  • Up to 30X exposure in NSE cash and 7X limit in Equity Futures and Option selling through BO & CO. 6X limit in MCX through CO.
  • Bracket order(BO) and Cover order(CO) available on mobile app. BO and CO are available in the Equity Derivative segment, NSE cash and commodity Futures.
  • Interchangeable Brokerage - Trade Smart Online provides flexibility to switch over from one brokerage plan to another, depending upon their strategy.
  • Lowest transaction cost - As per their brokerage calculator, the Transaction charges (turnover charges, clearing charges etc) are one of the lowest in the industry.
  • Customer Service - Good customer service. Also they provide facility to invest in Mutual Funds and Offer For Sale (OFS) which other discount broking firms do not.
  • Referral credit - Trade Smart Online offers to its customers, 10% credit of the brokerage generated by the clients referred by them.
  • No minimum amount balance - Trade Smart Online do not require any minimum amount to open an account.
  • Trade Smart Online has its own depository services. This is unlike most other discount brokers in India.
  • TSO offers customer support though 'Live Chat'. This is convenient to many customers who doesn't want to call for simple issues and help.
  • Cover Orders are available for traders.
  • Trade Smart Online offers 'Bracket Orders' with an option of 'Trailing Stop loss' for both Equity and F&O. This feature is available for unlimited plan users.

Trade Smart Online Disadvantages

  • Call & Trader is charged at additional Rs 20 per trader.
  • Intraday positions (MIS, CO & BO) squared off by RMS team is charged Rs 20 per trader extra.
  • Doesn't provide 3-in-1 (Bank, Trading, Demat) accounts, portfolio management services, tips & research report and online IPO.
  • Option to invest Mutual Funds is not available with TSO.

Trade Smart Online Complaints received at BSE / NSE:

Number of customer complained against Trade Smart Online share broker. The Trade Smart Online consumer complaints provide the summary of grievance which went to exchange for resolution.

Trade Smart Online consumer complaints
Exchange Financial Year Number of Clients * Total Complaints **
NSE 2016-17 10,944 4
NSE 2015-16 9,644 5
NSE 2014-15 7,542 7
NSE 2013-14 4,223 4

* Number of active clients the broker or trading member has. As per SEBI guidelines each broker reports the newly added clients to the exchange though unique client code (ucc) process. The informaiton on this page is provided by the exchange.

** The total number of complaint received against the broker at the given exchange.

Useful links about Trade Smart Online

  1. Registered Office: 716, Krishna Towers,
    Civil Lines, Kanpur - 208 001
  2. Corporate Office: A-401, Mangalya, Marol, Andheri(E),
    Mumbai - 400 059

Enquiry Form

Trade Smart Online Exposures

  1. Trade Smart Online Exposure for Intraday Trading - Trade Smart Online offers upto 20 times exposure or leverage for stocks on which F&O trading is allowed. Margins are provided only for Intraday trading.
  2. Trade Smart Online Exposure for trading in Futures - Trade Smart Online offers upto 5x exposure on future trades.
  3. Trade Smart Online Margin for Options - Trade Smart Online doesn't offer any margin for buying Options. For writing an option firm requires only 50% of the margin for intraday trade.
  4. Currency Derivatives Trading Exposure - Trade Smart Online offers 3x exposure on currency derivatives.
  5. Commodity Trading Exposure - Trade Smart Online offers intraday trading margins upto 5x (For cover order).

Trade Smart Online is an initiative by VNS finance and capital services ltd

Trade Smart Online's Registration Information

  1. SEBI Regn. No: INB230964330, INF230964330, INE230964330, INE260964330, INB010964337
  2. CDSL Reg No:12030400
  3. MCX Reg No:16830
  4. NCDEX Reg No:0502
  5. MCX FMC:MCX/TCM/CORP/0689
  6. NCDEX FMC:NCDEX /TCM/CORP/0394

Trade Smart Online Reviews

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163. raju patel  Oct 12, 2017 7:30:53 PM IST Reply
Brokerage charges Rs. 15 is good but Delivery charges Rs. 15, it is relay disappointed.
I think ZERODHA does not charged for delivery charges.
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163.2. Trade Smart Online  Oct 24, 2017 11:45:34 AM IST
Hello Raju,
Not sure what is the demat transaction charge that is been charged by other broker. You may check with them.
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163.3. Trade Smart Online  Oct 24, 2017 11:47:55 AM IST
Hi Deepan,
If you buy and sell the shares on the same day then no demat transaction charges be levied. However, if you buy today and sell tomorrow or some other day them demat charges will be levied to you.
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162. mateen  Aug 11, 2017 7:52:38 PM IST Reply
hey i bought BHEL at 137 and i sell one stock at 139
my plan is 0.07 for cnc
and that mean my brokerge is not more than 2rs
but vns cut 15 rupes why?
is your min. brokerg is 15rs
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162.2. raju patel  Oct 12, 2017 7:33:48 PM IST
Hello Mateen,
I think they charged Rs.15 for delivery transaction charges. It is very disappointed.
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162.3. Trade Smart Online  Oct 14, 2017 12:39:44 PM IST
Hello Raju,
Sorry you felt this way. In case you sold delivery shares then there is a charge of Rs.15 toward delivery transaction.
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161. inder wadhera  Oct 2, 2017 5:49:38 AM IST Reply
Do you have NRI trading Account
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161.1. Trade Smart Online  Oct 3, 2017 7:40:36 PM IST
Hello Inder,
Currently we do not provide NRI trading account.
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160. JONES ARUNRAJ J R  Sep 10, 2017 11:35:28 PM IST Reply
I had my first trading account with them.Two advantages are there from my experience.
1.brokerage and other charges are low compared to others.
2.chat support
Disadvantages
Even if you have chat support the executives are not well trained.when i enquired about some doubts in trading terminal spin executive couldn''t able to answer my queries.they don''t have any manuals and videos for trading terminal spin when i asked for the same.
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160.1. Trade Smart Online  Sep 11, 2017 12:31:10 PM IST
Hello Jones,
Glad to know you liked our brokerage plans and chat support.
We have got some good feedback for Spin software and our tech team is working on that. Our chat executive might not be aware of the back end developments. Hence, they could not answer your query. We feel sorry for the inconvenience. Assuring you the best of our service!
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159. Prakash  Aug 19, 2017 12:00:18 AM IST Reply
What is Taxable Value Of Supply (Ibtnest1), Taxable Value Of Supply (Clearing Exchange Transactions Charges...?, Why the Taxable value of supply 3 time cuts per contract note. Also its not shown in your brokerage calculator.
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159.1. Trade Smart Online  Aug 21, 2017 4:22:58 PM IST
Hi Prakash,
IBTNEST1 is the brokerage charge and other charges are statutory charges. These are mentioned in the brokerage calculator. Please call us on 022-61208000 for any further assistance.
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158. Surajit  Jul 19, 2017 12:02:25 AM IST Reply
Hi Tso,
NSE cash Delivary Pe kitna limit dete ho aur Kitna din k liye??? Interest kya hai Delivery limit ka???
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158.1. Trade Smart Online  Jul 20, 2017 2:02:04 PM IST
Hello Surajit,
You will get upto 4 times exposure in equity delivery. This position can be carry forwarded till 7 days i.e. T+2+5 days. In case your debit balance continuous beyond 7 days then you shall not get further exposure. The delayed payment charge of 0.05% of outstanding debit amount is charged, per day from the day when position is created. If your account is in credit balance on 7th day then shares bought will be transferred to your demat account.

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157. vikram  Apr 2, 2017 1:23:17 AM IST Reply
By comparing with other 3 brokerage company..., It''s top most like wise
-customer service (5*+)
-mobile SINE application (5*+)

Very friendly behaviour with customers

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
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157.1. Trade Smart Online  Apr 3, 2017 12:06:06 PM IST
Hello Vikram,
Glad to know you liked our service. Feedback from our clients keeps us motivated and helps us continuously perform better.
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156. ram Kumar singh  Mar 25, 2017 12:40:26 AM IST Reply
One of the worst trading application in the word " Sine by Trade Smart Online. Get'' Stopped for 5-19 muntes during critical market hours. Yesterday that is 23-03 it stopped for 45 mintes before market closing and there intraday squre off timing at 3:10 who will bear our loss. Who will bear our loss. It''s not the first time nor it is the last time such issues hai daily been reported to the team but they r not able to find any solution. Even during the software down time there r no call andtrade charges which is waive off. Year 2016-2017 worst disastrous app of the world " Sine by trade smart online" Improve your software Guy''s do that without our mistake we don''t require to make a loss or reduce our profit
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156.1. Trade Smart Online  Mar 27, 2017 12:01:17 PM IST
Hello Ram,
We agree that in critical marker hours there should not be any issues. We are working on something where in issue would be resolved internally and should not affect the end users. We appreciate your cooperation in this regard.
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155. ananta  Feb 11, 2017 7:53:09 PM IST Reply
is it not possiable to open new a/c through online
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155.1. Trade Smart Online  Feb 14, 2017 12:11:52 PM IST
Yes, kindly follow the procedure given in the link for online account opening. As of now you are required to take the form print out and have to courier the same to our address. Just for your info, we are working on complete online account opening process.
https://tradesmartonline.in/open-an-account/
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154. sandeep  Feb 11, 2017 1:52:17 PM IST Reply
on MCX plan: unlimited trade is Rs.999 plan available in other company, but in tradesmart Rs.3999 is huge...why do offer like this
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154.1. Trade Smart Online  Feb 14, 2017 12:08:10 PM IST
Hi Sandeep,
We understand your concern. In case your trading volume is not so high then you go with other brokerage plans too where in brokerage is charged when the trade in placed. Kindly refer the link for more details on brokerage plans.
https://tradesmartonline.in/pricing/
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153. SUNDEEP KUMAR  Feb 10, 2017 6:20:21 AM IST Reply
NOTHING IS FOR DISLIKE

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
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153.1. Trade Smart Online  Feb 14, 2017 12:02:22 PM IST
Thank you for your comment Mr. Sandeep
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152. Mayur  Feb 8, 2017 10:58:43 PM IST Reply
Can I open Demat ND Trading account with you of minor?
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152.1. Trade Smart Online  Feb 9, 2017 11:11:04 AM IST
Hi Mayur,
You can open Demat account in the name of minor and you can be a guardian. Trading account will be in your name and not minor. You can buy shares and keep the stocks in the minor''s demat account. Please fill in your details in the link. You will get connected to one of our executive for more information on minor account.
https://tradesmartonline.in/
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151. saurav bhattary  Nov 22, 2016 8:34:13 PM IST Reply
Hi , I am a client of tradesmart online. They have a great call and chat support system . But have a highly horrible back office system. Transferred an amount of rs. 4000 at 7:30 am in the morning today and as per the schedule of neft the amount was credited to the vnsfin account at 10:30 am which takes hardly 5- 10 minutes for the update but as there highly horrible back office which was down for the last 2 days the limit was not updated on time. How is it possible that such things happen during market''s hours when every second is valuable. The executive on call and chat tired everything which was possible in their hand but the so called updating system down for day''s needs to be changed. It hardly takes 5-10 minute to update . but since there so called backoffice down for the past two trading sessions the limit was updated with a delay of more than 2 hrs from the time of market opening. Hope fully Guy''s you work on your system . our because of your system failure client like us need to bear.
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151.1. TradeSmart Online  Nov 23, 2016 10:52:31 AM IST
Hello Saurav,
We understand you concern and truly value your business. Due to some technical issue, our back office system was down. Hence, could not give limits on time. This issue was resolved. We are also working on some interesting stuff to smoothen your payin process. Hope you should not face the same again.
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150. rahul  Sep 30, 2016 10:54:26 PM IST Reply
Nest aur now me kya difference hai ? Aur online chat website pe jake kaise hoga Maine bahut koja par mujhe chat with option nai mila
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150.1. Trade Smart Online  Oct 1, 2016 11:25:42 AM IST
Hello Rahul,
You may find the difference of NOW and NEST from below link.
http://help.tradesmartonline.in/difference-between-now-and-nest/

Kindly visit our website www.tradesmartonline.in, you will find "Chat with us" option at bottom right corner of the site. Chat option is available from 9am-5.30pm on week days and 10.30am to 3.00pm on Saturdays.
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149. Ved Prakash Tiwari  Sep 6, 2016 11:03:02 PM IST Reply
Dear TSO,

Customer care team is not good, many times i''ve faced issues they didn''t responded properly, sometimes i got very rude executive & the main important thing instead of resolving my queries they were throwing my calls here and there, nearly 3-4 person handled calls but they responded properly, once i got reply that people working there are not much experienced. Literally i got fed up & hang the call.

There is latency in Mobile Trading software latency is of nearly 5+ sec
Web link does not automatically refreshes, i''ve to continue press refresh tab to make it clear.

Pathetic customer service......!!

Dear TSO Team,

Instead of saying SORRY if you work with team & upgrade software, mobile tool & web link that will be much beneficiary.

Thanks
Ved Prakash Tiwari

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
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149.1. Sonu V.  Sep 9, 2016 11:55:52 AM IST
Hello Ved Tiwari,

Firstly, we are sorry to hear that you faced such issues with us and felt this way. We request you to share your client details and screenshot of latency in Mobile Trading application at support@vnsfin.com so that we can check and investigate further. Currently, there is no auto-refresh feature available in Web based portal. Moreover, we are coming up with new mobile application and web based trading terminal very soon.

We hope you will accept our sincere apologies for the inconvenience caused to you. We try our best to improve our service to your satisfaction. We look forward to serving you more efficiently in the future.
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148. Vipul  Aug 25, 2016 11:14:51 PM IST Reply
Zerodha has provide bracket/cover order facility in his mobile trading software named ''zerodha kite''. Why are you not provide this facility? and why r u said that exchange not permitted to avail this facility? If zerodha provide this u can also provide. and if u do this, ur clients much satisfied like ur good service. To become famous in clients not only good service is required but good usability of software is also required.
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148.1. Trade Smart Online  Aug 26, 2016 4:01:10 PM IST
Hello Vipul
We appreciate your feedback to help us offer better services to our users.

We are also in touch with the Exchanges with a request to allowing the same. However, unfortunately they have not yet permitted bracket orders on mobile phone.

We''d also encourage you to call up NSE and check with them the same. You can reach them at 1800 22 0051.

Once again, thanks for your support and feedback.

And one more thing. Very soon we will be launching our new mobile app with many exciting features.
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147. Sukanya chebrolu  Aug 23, 2016 11:00:46 AM IST Reply
Any update on the commodity application send to you?

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147.2. Trade Smart Online  Aug 23, 2016 12:01:49 PM IST
Hello Sukanya Chebrolu,
We will check your account opening status and update you on the same.
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147.3. Sukanya chebrolu  Aug 25, 2016 5:09:19 AM IST
Thank you. Account is open now
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146. comet star kyndiah  Jul 22, 2016 2:59:06 PM IST Reply
i am very new in this trade i want to earn from intraday trading will you help me and what are your role with regard to fresh intraday trader like me.
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146.1. Trade Smart Online  Jul 22, 2016 4:31:50 PM IST
Hello Comet Star Kyndiah,
Kindly follow the link to learn basics of trading and share market:
http://www.nseindia.com/NP/nse_paathshaala.htm

You may also refer our video tutorials or user guides on how to trade.
http://tradesmartonline.in/user-guides/
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145. ankush gupta  Jul 21, 2016 7:14:09 PM IST Reply
what is the margin for opshion trade for short sell EXMP- I SHORT SELL 8500 STRIK 80 RS BUY 70 SAME DAY OR EXPRY WHAT MARGIN I HAVE MAINTEN IN MY AC IN YOUR COMPANY
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145.1. Trade Smart Online  Jul 22, 2016 4:28:32 PM IST
Hello Ankush Gupta,
Let us take the example of Nifty options 8500 strike price. For short sell, 1 lot of Nifty options, you would require Rs. 50000 to carry forward your short position. For intraday, margin required is 17000. You can also trade through cover order or bracket order just by paying a margin of Rs.10000
Intraday Exposure: http://help.tradesmartonline.in/how-much-exposure-limit-will-i-get-in-different-segments/
Cover order: http://blog.tradesmartonline.in/cover-orders-explained/
bracket order: http://blog.tradesmartonline.in/bracket-orders-and-trailing-stop-loss-explained/
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144. raju jogdand  Jul 17, 2016 7:08:16 AM IST Reply
Good service

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
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144.1. Trade Smart Online  Jul 18, 2016 11:25:20 AM IST
Hello Raju Jogdand,
We really appreciate hearing about your experience. Assuring you the best of our service!

Enquire Trade Smart Online Trading Account:

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