Free Trading + Demat Account

TradeSmart Customer Reviews, Complaints and Feedback (Page 2)

1.67% 22,085 Clients

TradeSmart is a Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. TradeSmart is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorporated in 1994 to offer brokerage service to Indian Stock, Commodity & Currency market investors and trades through franchisee and sub brokers. TradeSmart offers trading in NSE Cash, NSE F&O, NSE Currency derivatives, BSE Cash, MCX Commodities and depository service of... TradeSmart Review
Special Offer: FREE Account Opening (₹400 waived) + Trade at flat ₹15 per order. Get the offer

TradeSmart Ratings

Overall Rating Rated 4.1 stars 4.1/5
Fees Rated 3.9 stars 3.9/5
Brokerage Rated 4.5 stars 4.5/5
Usability Rated 3.7 stars 3.7/5
Customer Service Rated 4.1 stars 4.1/5

Based on 58 Votes by TradeSmart Customers

Do you trade with TradeSmart? Rate TradeSmart


155. PRathi  Nov 30, 2017 17:41 Reply
Do you open trading + demat account for minor ? If yes, what is the process and documents required ?
raju patel
154. raju patel  Oct 12, 2017 18:30 Reply
Brokerage charges Rs. 15 is good but Delivery charges Rs. 15, it is relay disappointed.
I think ZERODHA does not charged for delivery charges.
Trade Smart Online
154.2. Trade Smart Online  Oct 24, 2017 10:45
Hello Raju,
Not sure what is the demat transaction charge that is been charged by other broker. You may check with them.
Trade Smart Online
154.3. Trade Smart Online  Oct 24, 2017 10:47
Hi Deepan,
If you buy and sell the shares on the same day then no demat transaction charges be levied. However, if you buy today and sell tomorrow or some other day them demat charges will be levied to you.
153. mateen  Aug 11, 2017 18:52 Reply
hey i bought BHEL at 137 and i sell one stock at 139
my plan is 0.07 for cnc
and that mean my brokerge is not more than 2rs
but vns cut 15 rupes why?
is your min. brokerg is 15rs
raju patel
153.2. raju patel  Oct 12, 2017 18:33
Hello Mateen,
I think they charged Rs.15 for delivery transaction charges. It is very disappointed.
Trade Smart Online
153.3. Trade Smart Online  Oct 14, 2017 11:39
Hello Raju,
Sorry you felt this way. In case you sold delivery shares then there is a charge of Rs.15 toward delivery transaction.
inder wadhera
152. inder wadhera  Oct 2, 2017 04:49 Reply
Do you have NRI trading Account
Trade Smart Online
152.1. Trade Smart Online  Oct 3, 2017 18:40
Hello Inder,
Currently we do not provide NRI trading account.
sagar kumar
151. sagar kumar  Sep 14, 2017 21:17 Reply
brokrage plans (we can switch it manaully online)
online chat service to solve lots of prblems

commodity infinity plan looks like costly.


Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
150. JONES ARUNRAJ J R  Sep 10, 2017 22:35 Reply
I had my first trading account with them.Two advantages are there from my experience.
1.brokerage and other charges are low compared to others. support
Even if you have chat support the executives are not well trained.when i enquired about some doubts in trading terminal spin executive couldn''t able to answer my queries.they don''t have any manuals and videos for trading terminal spin when i asked for the same.
Trade Smart Online
150.1. Trade Smart Online  Sep 11, 2017 11:31
Hello Jones,
Glad to know you liked our brokerage plans and chat support.
We have got some good feedback for Spin software and our tech team is working on that. Our chat executive might not be aware of the back end developments. Hence, they could not answer your query. We feel sorry for the inconvenience. Assuring you the best of our service!
149. Prakash  Aug 18, 2017 23:00 Reply
What is Taxable Value Of Supply (Ibtnest1), Taxable Value Of Supply (Clearing Exchange Transactions Charges...?, Why the Taxable value of supply 3 time cuts per contract note. Also its not shown in your brokerage calculator.
Trade Smart Online
149.1. Trade Smart Online  Aug 21, 2017 15:22
Hi Prakash,
IBTNEST1 is the brokerage charge and other charges are statutory charges. These are mentioned in the brokerage calculator. Please call us on 022-61208000 for any further assistance.
Aman Abrol
148. Aman Abrol  Jul 24, 2017 23:35 Reply
They people are charging double brokerage, this incident is going with me, I have opted an plan of 0.007p ideally 7Rs per lot but they people are charging 30 Rs per order still, I have complete proofs and screen shots.
Once they will BROKERAGE)

Fresh traders who are new to market will loose his money few bucks in the market rest small profit broker will eat.


Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Average
147. Surajit  Jul 18, 2017 23:02 Reply
Hi Tso,
NSE cash Delivary Pe kitna limit dete ho aur Kitna din k liye??? Interest kya hai Delivery limit ka???
Trade Smart Online
147.1. Trade Smart Online  Jul 20, 2017 13:02
Hello Surajit,
You will get upto 4 times exposure in equity delivery. This position can be carry forwarded till 7 days i.e. T+2+5 days. In case your debit balance continuous beyond 7 days then you shall not get further exposure. The delayed payment charge of 0.05% of outstanding debit amount is charged, per day from the day when position is created. If your account is in credit balance on 7th day then shares bought will be transferred to your demat account.

Bala Subramanian
146. Bala Subramanian  Jun 16, 2017 11:32 Reply
Customer Support .. excellent.Mr. Karan was patient, polite and well presentable in explaining the software as per my query. So was Priyanka yesterday.


Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
ram Kumar singh
145. ram Kumar singh  Mar 24, 2017 23:40 Reply
One of the worst trading application in the word " Sine by Trade Smart Online. Get'' Stopped for 5-19 muntes during critical market hours. Yesterday that is 23-03 it stopped for 45 mintes before market closing and there intraday squre off timing at 3:10 who will bear our loss. Who will bear our loss. It''s not the first time nor it is the last time such issues hai daily been reported to the team but they r not able to find any solution. Even during the software down time there r no call andtrade charges which is waive off. Year 2016-2017 worst disastrous app of the world " Sine by trade smart online" Improve your software Guy''s do that without our mistake we don''t require to make a loss or reduce our profit
Trade Smart Online
145.1. Trade Smart Online  Mar 27, 2017 11:01
Hello Ram,
We agree that in critical marker hours there should not be any issues. We are working on something where in issue would be resolved internally and should not affect the end users. We appreciate your cooperation in this regard.
144. ananta  Feb 11, 2017 18:53 Reply
is it not possiable to open new a/c through online
Trade Smart Online
144.1. Trade Smart Online  Feb 14, 2017 11:11
Yes, kindly follow the procedure given in the link for online account opening. As of now you are required to take the form print out and have to courier the same to our address. Just for your info, we are working on complete online account opening process.
143. sandeep  Feb 11, 2017 12:52 Reply
on MCX plan: unlimited trade is Rs.999 plan available in other company, but in tradesmart Rs.3999 is huge...why do offer like this
Trade Smart Online
143.1. Trade Smart Online  Feb 14, 2017 11:08
Hi Sandeep,
We understand your concern. In case your trading volume is not so high then you go with other brokerage plans too where in brokerage is charged when the trade in placed. Kindly refer the link for more details on brokerage plans.
142. Mayur  Feb 8, 2017 21:58 Reply
Can I open Demat ND Trading account with you of minor?
Trade Smart Online
142.1. Trade Smart Online  Feb 9, 2017 10:11
Hi Mayur,
You can open Demat account in the name of minor and you can be a guardian. Trading account will be in your name and not minor. You can buy shares and keep the stocks in the minor''s demat account. Please fill in your details in the link. You will get connected to one of our executive for more information on minor account.
saurav bhattary
141. saurav bhattary  Nov 22, 2016 19:34 Reply
Hi , I am a client of tradesmart online. They have a great call and chat support system . But have a highly horrible back office system. Transferred an amount of rs. 4000 at 7:30 am in the morning today and as per the schedule of neft the amount was credited to the vnsfin account at 10:30 am which takes hardly 5- 10 minutes for the update but as there highly horrible back office which was down for the last 2 days the limit was not updated on time. How is it possible that such things happen during market''s hours when every second is valuable. The executive on call and chat tired everything which was possible in their hand but the so called updating system down for day''s needs to be changed. It hardly takes 5-10 minute to update . but since there so called backoffice down for the past two trading sessions the limit was updated with a delay of more than 2 hrs from the time of market opening. Hope fully Guy''s you work on your system . our because of your system failure client like us need to bear.
TradeSmart Online
141.1. TradeSmart Online  Nov 23, 2016 09:52
Hello Saurav,
We understand you concern and truly value your business. Due to some technical issue, our back office system was down. Hence, could not give limits on time. This issue was resolved. We are also working on some interesting stuff to smoothen your payin process. Hope you should not face the same again.
140. rahul  Sep 30, 2016 21:54 Reply
Nest aur now me kya difference hai ? Aur online chat website pe jake kaise hoga Maine bahut koja par mujhe chat with option nai mila
Trade Smart Online
140.1. Trade Smart Online  Oct 1, 2016 10:25
Hello Rahul,
You may find the difference of NOW and NEST from below link.

Kindly visit our website, you will find "Chat with us" option at bottom right corner of the site. Chat option is available from 9am-5.30pm on week days and 10.30am to 3.00pm on Saturdays.
Ved Prakash Tiwari
139. Ved Prakash Tiwari  Sep 6, 2016 22:03 Reply
Dear TSO,

Customer care team is not good, many times i''ve faced issues they didn''t responded properly, sometimes i got very rude executive & the main important thing instead of resolving my queries they were throwing my calls here and there, nearly 3-4 person handled calls but they responded properly, once i got reply that people working there are not much experienced. Literally i got fed up & hang the call.

There is latency in Mobile Trading software latency is of nearly 5+ sec
Web link does not automatically refreshes, i''ve to continue press refresh tab to make it clear.

Pathetic customer service......!!

Dear TSO Team,

Instead of saying SORRY if you work with team & upgrade software, mobile tool & web link that will be much beneficiary.

Ved Prakash Tiwari


Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
Sonu V.
139.1. Sonu V.  Sep 9, 2016 10:55
Hello Ved Tiwari,

Firstly, we are sorry to hear that you faced such issues with us and felt this way. We request you to share your client details and screenshot of latency in Mobile Trading application at so that we can check and investigate further. Currently, there is no auto-refresh feature available in Web based portal. Moreover, we are coming up with new mobile application and web based trading terminal very soon.

We hope you will accept our sincere apologies for the inconvenience caused to you. We try our best to improve our service to your satisfaction. We look forward to serving you more efficiently in the future.
138. Vipul  Aug 25, 2016 22:14 Reply
Zerodha has provide bracket/cover order facility in his mobile trading software named ''zerodha kite''. Why are you not provide this facility? and why r u said that exchange not permitted to avail this facility? If zerodha provide this u can also provide. and if u do this, ur clients much satisfied like ur good service. To become famous in clients not only good service is required but good usability of software is also required.
Trade Smart Online
138.1. Trade Smart Online  Aug 26, 2016 15:01
Hello Vipul
We appreciate your feedback to help us offer better services to our users.

We are also in touch with the Exchanges with a request to allowing the same. However, unfortunately they have not yet permitted bracket orders on mobile phone.

We''d also encourage you to call up NSE and check with them the same. You can reach them at 1800 22 0051.

Once again, thanks for your support and feedback.

And one more thing. Very soon we will be launching our new mobile app with many exciting features.
Sukanya chebrolu
137. Sukanya chebrolu  Aug 23, 2016 10:00 Reply
Any update on the commodity application send to you?

Trade Smart Online
137.2. Trade Smart Online  Aug 23, 2016 11:01
Hello Sukanya Chebrolu,
We will check your account opening status and update you on the same.
Sukanya chebrolu
137.3. Sukanya chebrolu  Aug 25, 2016 04:09
Thank you. Account is open now
comet star kyndiah
136. comet star kyndiah  Jul 22, 2016 13:59 Reply
i am very new in this trade i want to earn from intraday trading will you help me and what are your role with regard to fresh intraday trader like me.
Trade Smart Online
136.1. Trade Smart Online  Jul 22, 2016 15:31
Hello Comet Star Kyndiah,
Kindly follow the link to learn basics of trading and share market:

You may also refer our video tutorials or user guides on how to trade.

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