Unlimited Trading @ Rs 899 per month - Prostocks

Zerodha Customer Reviews, Complaints and Feedback (Page 2)


10.37% 979,241 Clients

Zerodha is a Bangalore, India based Flat Fee Share Broker (Also known as Budget Broker / Discount Broker / Pay Per Order Brokerage Company) for trading in Stock, Commodity and Currency Derivative. It charges a brokerage of 0.01% or ₹20 per executed order, whichever is lower, irrespective of the number of shares or their prices (Except equity delivery trades which are free). With Zerodha, maximum brokerage you pay for any transaction is ₹20 for an order (of any size and in any segment). Zerodha d... Zerodha Review
Special Offer: Brokerage free equity delivery trading (no commission) + Flat ₹20 Intra-day and F&O trades. Get the offer

Zerodha Ratings

Overall Rating Rated 3.7 stars 3.7/5
Fees Rated 3.8 stars 3.8/5
Brokerage Rated 4.4 stars 4.4/5
Usability Rated 3.6 stars 3.6/5
Customer Service Rated 3.5 stars 3.5/5

Based on 357 Votes by Zerodha Customers

Do you trade with Zerodha? Rate Zerodha


400 Comments

suraj Kushwah
380. suraj Kushwah  May 24, 2019 10:30 Reply
don't open and A/c with Zerodha, no one can help in this company. when your account is open then customer support not assisting you. there is a lot of work to connect your no. to customer support when the market is more volatile possible you will lose your whole money, I personally lose 1 lac rs do to this.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
jagan
379. jagan  Sep 6, 2018 13:57 Reply
I am not happy at at all the costumer service is poor inexperience team ever two days after the will found some rejection issue .you can get a loan in any of the banks easily but opening account in Zerodha very complicated !!

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Suraj
378. Suraj  Feb 4, 2019 07:33 Reply
I want open a account...and i call customer service but they are not responding....very poor customer service
dharmendra
377. dharmendra  May 9, 2019 15:16 Reply
I was not able to account just because pin code was missing on my DL address proof. it's nearly 2 months now and when asked for refund these guys refused. very bad, lengthy and not customer oriented process to open account. i have one dmat account on same address with same address proof.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Joshi
376. Joshi  May 6, 2019 14:36 Reply
-Servers are not responsive post 1.30 pm
-Orders don't go through when the servers are loaded
-Modification request are held endlessly in above scenario
-Often incurring loss due to change in the strike price by the back-end systems/ operators

Caution: Absolutely NOT recommended for intra day. Good for positional trading/ swing trading

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Below Average
kalyan reddy
375. kalyan reddy  Apr 21, 2019 10:39 Reply
Worst customer service they till we open the account they will be call us after that if we call also not reply from the executives....

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Hiren
374. Hiren  Apr 12, 2019 14:32 Reply
Service is Ok...not anyting lucrative other than brokerage.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
sridhar
373. sridhar  Mar 20, 2019 11:13 Reply
stupid sytem not reliable.
high chance for loosing huge money for one reason that you cannot close the trade.
And cannot catch the obvious big moves since the system will go down and will not allow you to trade.
I suspect they are making counter trades on their customers and making profit.
Which means you win they loose. If you are going to win big they are going to loose big.
they will never allow themselves to loose big and yes their system will crash and they will allow you to get in only when they closed their positions safely.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Ashok Biradar
372. Ashok Biradar  Mar 18, 2019 16:11 Reply
Pi stops working when you place Bracket order
tecnical team is not use at all

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
dhermendra kumar
371. dhermendra kumar  Mar 18, 2019 10:14 Reply
totally useless. frqequent breakdowns causes huge loss to intraday traders

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Average
Overall Experience - Very Poor
Nagendran
370. Nagendran  Mar 14, 2019 16:26 Reply
I struggled with the online account opening. I contacted the support team. It seems there won't be proper CRM tools to maintain the ticket history. Every time, I need to explain the issue to the agent though I have created a ticket. They send some replies from their individual email ID and callback from individual mobile. When I reply to the email or callback to the mobiles, no one responding. Since three days the account opening issues are resolved. No one takes the responsibility from the support agent side. Very very poor support team the Zerodha having.
Nikhil Anto
369. Nikhil Anto  Mar 13, 2019 10:51 Reply
Zerodha is a great broker to trade with. They maintain transparency in 3every fees they collect.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
PRIKSHIT
368. PRIKSHIT  Mar 8, 2019 20:20 Reply
ACCORDING TO ME, ZERODHA IS CHEAP AND THE BEST, AFTER HAVING WORST EXPERIENCE WITH KOTAK. ZERODHA IS IMPROVING EVERY DAY .I IIKE IT.
Aman A
367. Aman A  Mar 8, 2019 12:35 Reply
If only they would spend more time taking care of customer than posting fake reviews to improve their ratings.

After 5 days of dealing with their customer care and raising ticket with no response from Support and sending offline documents after documents ( So much for online account opening) to the Sales person. They started talking rudely and as if they were doing favors to me.

Now not opening account and no read to refund the account opening fee.

I am surprised that they are largest budget brokers in the market. It shows the quality of Service we have in our country. With such horrible system and customer service if they are largest I wonder what state of service other brokers provide.
Naman
366. Naman  Feb 27, 2019 14:31 Reply
Worst broker! Their platform is useless if it can't handle trading volumes. i called them a million times but no response. looks like they have no intentions to serve traders anymore. Fraudsters! Have to switch broker urgently.
Nagendra
365. Nagendra  Feb 27, 2019 11:06 Reply
Brokeagewise it is the most economical broker for retail small traders/investers.
But its trading platform malfunction is quite frequent which cause lot of losses to traders .

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Below Average
Customer Service - Average
Overall Experience - Below Average
Satish
364. Satish  Feb 22, 2019 09:31 Reply
I was new to trading and decided to go with Zerodha which indeed was a big mistake of my life.
Initially I was doing well in Intraday trading but later I opted for 60 day challenge, that is when my downfall started.
I lost lot of money.
One day I was doing intraday with 40K cash. on that day stocks of the company fell miserably.
I was not able to exit since I dint have access to internet.
and when I logged in to app to check it was showing -11k. So I had lost 40k+11K.
Two things that Zerodha failed.
1. It din't square off when I had lost 50% of my Investment.
2. It din't even square of when my fund became nil and went on to lose another 11k.

When I contacted Zerodha, they said market was Volatile and I have to pay the Negative balance.
IT WAS NOT THE MARKET WHICH WAS VOLATILE. IT WAS THEIR APP AND SERVICE WHICH IS VOLATILE.
Now they are sending legal notice for no mistake of mine.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
rohit mangal
363. rohit mangal  Jan 31, 2019 09:17 Reply
WORST PLATFORM FOR TRADING THEIR SEVER SUCKS MANY TIMES TODAY WHEN WHEN I OPENED THEIR CONSOLE the was 9 45 am but i their chart candle is showing it was 9 15 candle formation is just stopped in market hour and most worst thiing is that their customer care executives are also dumb...and i lost almost 5000 because..sever problem ..
RAMASUNDHAR NAGARAJAN
362. RAMASUNDHAR NAGARAJAN  Jan 27, 2019 08:05 Reply
I was using ICICI direct since 2003 & in the year 2016 opened account with Zerodha.

Zerodha is excellent in charts, mobile app, lowest brokerage

Extremely happy with Zerodha

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Excellent
Inder
361. Inder  Jan 18, 2019 09:58 Reply
Thanks all of u Guys for posting the real pic. Now I will search another broker for seamless trading.
They claim high customers but don't say how many are satisfied clients.

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