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Zerodha Customer Reviews, Complaints and Feedback (Page 2)


10.37% 979,241 Clients

Zerodha is a Bangalore, India based Flat Fee Share Broker (Also known as Budget Broker / Discount Broker / Pay Per Order Brokerage Company) for trading in Stock, Commodity and Currency Derivative. It charges a brokerage of 0.01% or Rs 20 per executed order, whichever is lower, irrespective of the number of shares or their prices (Except equity delivery trades which are free). With Zerodha, maximum brokerage you pay for any transaction is Rs 20 for an order (of any size and in any segment). Zerod... Zerodha Review
Special Offer: Free equity delivery trading (truly no brokerage) and Flat ₹20 Intraday and F&O trade brokerage. Get the offer

Zerodha Ratings

Overall Rating Rated 3.8 stars 3.8/5
Fees Rated 3.8 stars 3.8/5
Brokerage Rated 4.4 stars 4.4/5
Usability Rated 3.6 stars 3.6/5
Customer Service Rated 3.5 stars 3.5/5

Based on 351 Votes by Zerodha Customers

Do you trade with Zerodha? Rate Zerodha


389 Comments

Nikhil Anto
369. Nikhil Anto  Mar 13, 2019 10:51 Reply
Zerodha is a great broker to trade with. They maintain transparency in 3every fees they collect.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
PRIKSHIT
368. PRIKSHIT  Mar 8, 2019 20:20 Reply
ACCORDING TO ME, ZERODHA IS CHEAP AND THE BEST, AFTER HAVING WORST EXPERIENCE WITH KOTAK. ZERODHA IS IMPROVING EVERY DAY .I IIKE IT.
Aman A
367. Aman A  Mar 8, 2019 12:35 Reply
If only they would spend more time taking care of customer than posting fake reviews to improve their ratings.

After 5 days of dealing with their customer care and raising ticket with no response from Support and sending offline documents after documents ( So much for online account opening) to the Sales person. They started talking rudely and as if they were doing favors to me.

Now not opening account and no read to refund the account opening fee.

I am surprised that they are largest budget brokers in the market. It shows the quality of Service we have in our country. With such horrible system and customer service if they are largest I wonder what state of service other brokers provide.
Naman
366. Naman  Feb 27, 2019 14:31 Reply
Worst broker! Their platform is useless if it can't handle trading volumes. i called them a million times but no response. looks like they have no intentions to serve traders anymore. Fraudsters! Have to switch broker urgently.
Nagendra
365. Nagendra  Feb 27, 2019 11:06 Reply
Brokeagewise it is the most economical broker for retail small traders/investers.
But its trading platform malfunction is quite frequent which cause lot of losses to traders .

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Below Average
Customer Service - Average
Overall Experience - Below Average
Satish
364. Satish  Feb 22, 2019 09:31 Reply
I was new to trading and decided to go with Zerodha which indeed was a big mistake of my life.
Initially I was doing well in Intraday trading but later I opted for 60 day challenge, that is when my downfall started.
I lost lot of money.
One day I was doing intraday with 40K cash. on that day stocks of the company fell miserably.
I was not able to exit since I dint have access to internet.
and when I logged in to app to check it was showing -11k. So I had lost 40k+11K.
Two things that Zerodha failed.
1. It din't square off when I had lost 50% of my Investment.
2. It din't even square of when my fund became nil and went on to lose another 11k.

When I contacted Zerodha, they said market was Volatile and I have to pay the Negative balance.
IT WAS NOT THE MARKET WHICH WAS VOLATILE. IT WAS THEIR APP AND SERVICE WHICH IS VOLATILE.
Now they are sending legal notice for no mistake of mine.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
rohit mangal
363. rohit mangal  Jan 31, 2019 09:17 Reply
WORST PLATFORM FOR TRADING THEIR SEVER SUCKS MANY TIMES TODAY WHEN WHEN I OPENED THEIR CONSOLE the was 9 45 am but i their chart candle is showing it was 9 15 candle formation is just stopped in market hour and most worst thiing is that their customer care executives are also dumb...and i lost almost 5000 because..sever problem ..
RAMASUNDHAR NAGARAJAN
362. RAMASUNDHAR NAGARAJAN  Jan 27, 2019 08:05 Reply
I was using ICICI direct since 2003 & in the year 2016 opened account with Zerodha.

Zerodha is excellent in charts, mobile app, lowest brokerage

Extremely happy with Zerodha

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Excellent
Inder
361. Inder  Jan 18, 2019 09:58 Reply
Thanks all of u Guys for posting the real pic. Now I will search another broker for seamless trading.
They claim high customers but don't say how many are satisfied clients.
Saleema
360. Saleema  Jan 17, 2019 22:11 Reply
Comsumer care very poor

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
ARVIND SAHADEO WAKKAR
359. ARVIND SAHADEO WAKKAR  Sep 25, 2018 13:06 Reply
I am a senior citizen. i have TWO joint account with ZERODHA on my name & my wife's name.
Unfortunately wife died on 25.07,2018 due to her ill health.
i REQUESTED FOR DELETION OF HER NAME FROM BOTH THE ACCOUNT.
As per their requirement I applied for new Account on my single name. GIVEN ALL THE PAPERS INCLUDING DEATH CERTIFICATE. But far no action has been taken.
I have even written to their CEO, QUALITY & support department but all in vein.

When i checked my trading Account today I found my Holding in not shown at all. I do not understand what type of customer relation they have.`
I have already sent reminders to them but every time some silly matter is put forward.
THEY DO NOT HAVE ANY HUMAN RELATION & CARE FOR THE SENIOR CITIZENS.

THIS MAY BE A GUIDING FACTOR FOR ALL SENIOR CITIZENS WHO ARE HAVING OR THINKING OF HAVING ACCOUNT WITH " ZERODHA"


Bijay
359.1. Bijay  Jan 7, 2019 17:24
Complain can be lodge with SEBI for quick resolution. I have raised complain in sebi website for my broker wrong doing, within one month corrective action was taken.
ASHOK
358. ASHOK  Jan 7, 2019 07:40 Reply
Better than another

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Average
manikandan
357. manikandan  Dec 23, 2018 08:06 Reply
i can not trade at out of money contract in banknifty f&o..


very very bad
very very bad
very very bad
very very bad
HITESHKUMAR
356. HITESHKUMAR  Dec 20, 2018 15:35 Reply
ON AVARAGE GOOD COMPARE TO ANGEL BROKING, SHARKHAN AND OTHER

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Excellent
Customer Service - Average
Overall Experience - Above Average
Ashok Sahu
355. Ashok Sahu  Dec 19, 2018 15:35 Reply
They are not responsive on complaints, when any trade doing wrong by his system he don't take responsibility and all loss bear by trader. Myself two times bears loss and when market moved very high pace his system goes out of order.


Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Below Average
Overall Experience - Average
Salman
354. Salman  Dec 9, 2018 00:22 Reply
Call and trade charge should be removed or there should be fixed monthly charge

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average
Md ANOWAR hossain
353. Md ANOWAR hossain  Nov 24, 2018 16:02 Reply
I like zerodha . Zerodha give truely equity delivery free . It's Also good for interday . But the real problem is it's customer care no . It never receive

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Below Average
Overall Experience - Above Average
Nisha
352. Nisha  Nov 10, 2018 12:50 Reply
Worst customer service. So many glitches while trading and no support from their side. Every now and then there is a problem with the account. Would want zerodha to improve your services.
Pawan
351. Pawan  Nov 3, 2018 20:03 Reply
Kite app is very good



Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Below Average
Customer Service - Below Average
Overall Experience - Average
Dev Bhansali
350. Dev Bhansali  Nov 2, 2018 12:30 Reply
I need a paid api code or software of zerodha trading future and option.

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