Zerodha Customer Reviews, Complaints and Feedback (Page 18)

Always down, Not a single week passed since Oct2016 without problem. Login issue, unstable platform (Kite), slow.

Ratings:

Brokerage - Average
Account Maintenance Fees - Above Average
Website Usability - Below Average
Customer Service - Below Average
Overall Experience - Very Poor

they system always crash at (technical or fat finger issue) and expose your position and sometime they tell that they wiil square off you margin taken order like co and bracket order they take delivery of those position and sell it next day with heavy loss
just fancy looking software to attractive new client
stay away from zerodha

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

WARNING ....WARNING...WARNING....
To All, don''t use such fake and cheat companies for investments and trading. They will take all your money on the name of technical glitches without any response. Don''y come under the exception of discount brokerage as they are highly in-competitive technically and functionally. A completely unethical brokerage company. SEBI should take action against such fraud companies.
System took initial orders and then went down saying connectivity failures. As confirmed after couple of hours later that the system is up for trading, it cancelled all stoploss and pending orders. Moreover, then system does not allowed to square off earlier taken position which eventually got auto squared off at 3:00 PM resulting in loss of 1.5 L. Most pathetically, customer care was not working, no one was picking up phone, no email replied and answer given to support ticket is the most common ridiculous one as below :
All platforms are up. A fat finger issue caused a connectivity drop for many of our clients today. Restarting servers took longer than expected. Any validation pending orders that you see currently will get cancelled. Intraday products like MIS, BO/CO will get squared off by 3 PM instead of 3:20 PM. We deeply regret this incident and are doing everything possible to ensure this doesn''t repeat.
My feedback and suggestion to all fellow friends don''t fall trap of discount brokerage and go for such cheap companies.
Thanks

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Do not rely upon app for your trading career it will hit you hard. Indicators disappeared every time i closed the script and reopen it. Incurred a loss of Rs. 4470 cause of their lame app and moreover no support when i wrote the issue to at zerodha support. Don''t go for cheap brokerage and heavy losses choose wisely. Not recommended. Not even a single star.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Nice Experience.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Excellent

my experience with zerodha.Had no problems.Any querie is immediately attended


Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Above Average

Brokerage excellent compared to HDFCSEC previously used, margin immediately gets reflected after transfer.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent

very poor service. i had opened via ekyc and i month has passed i have send documents twice and called twice . There response is very poor.

How to open account?

Account opening process - very poor
customer service - very poor

Best avoided and prefer a local broker who you can get hold of in case of any problems.

Its taken 2 days to even get account opened and their sales manager is not even responding. Customer service is of no help and says its upto Sales manager. I wonder how they will respond once you run into a serious issue.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Fund Transfer not updated Quickly they take time 3 to 4 days

Member simce last 6 month never passed single week without problems. Kite has chart loading problem,holding list always show inconsistent data.q has been non functioning for a month. Report and p/l never shows any data. Contacted their customers care but always get boxed answer, they have forwarded the feedback.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Average
Overall Experience - Average

Worst service i faced from zrodha, I opened my wife''s account with zerodha and later on i submit cancel cheqeu copy to link icici bank bcoz previous bank(UBI) was not supported to zerodha. and there executive used my wife''s name used before marriage not which is shown in KYC which is already done and now they told me to got to bank and get letter from bank to change name and link bank. and they told me all these thing after 1 week when i followed them now on this bases they are not activating my account. Dont go with zerodha they are misguiding and not supportive after any issues is there from thr side

Hi all,
In January 2017 i register my mobile number and i reserved call from zerodha sales executive but from January to till now zerodha representative not come to my home for pick account opening documents. So zerodha provide very very worst service.

Best trading platform in india, no other platform is capable to deliver this kind of service.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

After reading so many reviews, it has become clear to me that zerodha''''s customer service is bad. There is also a comment where the client said that they charge Rs.50/- as stamp duty. They also delay the account opening process as evident by reviews. I was really excited about zerodha. But now I guess I should not go with any discount broker. Peace of mind is more important for me.

Worst broker ever
Their application kite and pi is the worst ever, it don''t work properly in crucible market events and because of this many traders face a huge loss who have open positions
And the spreads are also high
Very slow and late information updation in kite
There are many good brokers to join but stay away from zerodha especially new traders.

Demat Account annual maintenance charges made zerodha a lagger for small and retail investors.It is advised to follow strategy like prostocks with one time refundable deposit.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Below Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Average

Zerodha is one of the best discount brokerages for retail investors but it still lags with annual maintenance charges on demat account and unlimited trading plans when compared to other discount brokerages and it is suggested to remove DP charges and start with one time refundable deposit on demat like prostocks,which would make zerodha the best of Indian stock brokers.