Upstox Customer Reviews, Complaints and Feedback (Page 6)

The most pathetic and complex process to open online account. Support staff is not trained. Afraid to guide customer properly what all documents needs to keep handy while opening account. Fees is collected even before account gets activated. You can't even download app before account gets activated. I would never recommend anyone to upstox. Better options available in market.

ITS FAST AND WORKS ON PHONE AS WELL AS PC .

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Excellent
Research Capabilities - Very Poor
Customer Service - Above Average
Overall Experience - Above Average

Worst App and customer service

Makes advertise of zero charges & at the time of confirmation asks all the charges. Very third class customer care. They need not customer they are just interested in their own profit.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

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Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Excellent
Overall Experience - Excellent

Only 1 thing about upstox is the chart, i dont know why the chart after being zoomed out and went back few years it shows sudden drop in the stock price, though that's not the actual movement. For example, Today is 17/07/2021, When I open the chart for SBIN and look at the maximum data since the share was listed, It shows me SBIN price to be 2949 per share till 2015 then it shows a sudden drop at 349 after 2015 I dont know what's the issue??

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Above Average
Overall Experience - Excellent

I have already open trading account after 3-4 days ago, but account is not opened, so please help and check with your team and reslove the problem.

I hope someday Upstox folk read the string of messages here and pull up their socks, their product is absolutely appalling, it goes for a toss every time the volatility increases, their customer support is downright poor, and neither do they provide any research,
UPSTOX....IF YOU'LL ARE LISTENING, PROVIDE SOME RESEARCH ADVISORY SERVICES OR PRODUCTS, SMALL CASE IS NOT RESEARCH, ITS A JOKE,
I have another account with 5Paisa, I advise Upstox to access theri platform and see how seamless they are & more importantly the bouquet of offerings they provide, in last 3 months I've made more than 30% returns simply investing and trading through the advisory products on 5Paisa, honest suggestion to everyone here, move out ..if you don't like discount broker shift to a full serviced one like Motilal Oswal or IIFL atleast you'll have quality research, stop thinking about 200-500 bucks of brokerage that you save on these useless platforms..

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Is there any restriction on buying of bank nifty stike price?

Absolutely shocking customer support, or I should say NON existant customer support, their claim of opening lacs of accounts every month sounds so fishy as wel, and to top it, their terminal is like TataSky, just as Tata sky goes for a toss during rains, similarly slight increase in volatility and their terminal goes kaput, forget trading one can't even login,if you don't trust me, just read the reviews on playstore and judge for yourself, I was so happy with Motilal Oswal, atleast they provide quality research and have state of the art tech, these discount clowns are an absolute disgrace to stock markets, they don't even provide research. Honest suggestion, run away from these discount brokers.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

no support at all

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Upstox application and online website is worst, I am facing issue. Yesterday I had added funds, today morning it is showing zero while I did not make any trade. I lost the opportunity when market was low. After contacting chat team (first they will take too much time to come online) they said raise a ticket. for every simple issue they will not say anything in Chat but will tell to raise a ticket. The ticket will be responded in two weeks if you are lucky. Another issue I had bought mutual fund unit through upstox on 14th June but till today my account is not reflecting while the AMC had already allotted the units on 15th june and I have the statement from Kfintech and CAMS. Try other discount broker and not upstox, Upstox is just busy in advertising only.

using this actively since 1 year. worse experience with customer care and application. last week application did not work for 4 hours which led to losses for me 50K.. no one is taking responsibility for this. what is the point of having low charges but getting these kind of losses.
seriously i would not recommend this bushtit broker. stay away from this. y

Upstox has very poor customer care and support department and also notify the huge differences between booked profit and credited amount, I tried to clearify but after so many hrs of discussion the customers support just told me every time that we are trying to understand but they were never able to tell me where I s the profit amount is adjusted. Very poor, worst , pathetic. I made a big mistake by opening account on Upstox. Now I stucked and tried to transfer my portfolio to other platform but they are not telling me the procedure.

Upstox is full of shit
Do not open account in upstox..whenever you have a problem they attend after everything is over

UpStox claims that it provides early access to 60 international exchanges in 25+ countries. They don't have any such permission till date and thus they are decieving gullible customers. They are committing fraud because UpStox portal both before and during registration doesn't say that the service is yet to start. It is an offense under IPC 417, IPC 420, IPC 406 and New Consumer Protection Act 2019. And unless they stop duping people, the founders and its key employees are looking forward to a bright future in jail in not so distant future.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Please add GTT/GTC feature in Upstox too coz Zerodha has made it available for their users.

ACCOUNT OPENING is the only activity these guys are busy with, their product is a joke, their terminal is a joke, incase of slight increase in volatility and their product goes for a toss, extremely poor customer service as well, if anyone's reading this, please don't waste your time with Upstox these guys don't offer any research either, Try something like 5Paisa if you'll want discount broker experience as they offer amazing third party products as well or stick to full service guys like IIFL , Motilal Oswal. If you don't trust me just read honest reviews on Google Play Store.
Also, a small humble message, incase any Upstox employee reads this : Pls stop burning money in sponsoring IPL & invest in your product, offer some research service as well, merely opening accounts won't take you anywhere.


Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Below Average
Research Capabilities - Very Poor
Customer Service - Below Average
Overall Experience - Below Average

one of the worst brokeraging app, wont login most of the times hangs always, feed wont refresh at all always need to kill the app and singin.
Brokerage - Worst
Account Maintenance Fees - Worst
Website Usability - Worst
Customer Service - Worst
Overall Experience - Worst

I Am holding 4 accounts in my family and referred many of my friends to upstox. I will be closing my account and will move to other broker. Below are the issues faced for which no resolution provided and customer service is also not good:
1. Tried to place OFS of DEN Networks on Trade n Call as Upstox does not provide this facility on the trading site. I have provided my TPIN while connecting to phone but the guy kept asking me personal details like mom name, date of birth etc. When I asked i have entered TPIN and why he needs all the details he was so rude and told me he cannot proceed if i donot provide the details. I think there is no use of TPIN for UPSTOX account.
2. other brokers square off intra day trades at 3:15 PM but Upstox does it by 3:00 PM which causes losses due to volatility at the time of orders cancellations.
3. They donot have Rights entitlement share trading enabled in their terminals and this issue was not fixed in 10 days and its very sad.
4. The website does not show rates if I add any new script in watchlist and I have to relogin to see the rates of the script added.
5. Many times rates stops refreshing on the website and I have to use mobile app to perform my trading.
6. The rates of a share are not same in 2 terminals opened in 2 different accounts, This I have observed a couple of times.

If you are thinking to trade often or want to make a big investment portfolio then Upstox is a big No. I have already stared using other discount broker which is having much better services. Not writing the other broker name because my intention is not to promote any broker here but to help other investors with my poor experience I have faced with Upstox.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Yes, I completely agree with all your points. I am thinking of changing to other broker too. The prices and candlesticks don't refresh on time and get freezed when you want to book profit. I use hi-speed internet but this issue is with Upstox website. As you rightly said, if you want to trade regularly, Upstox is a BIG NO NO.

I want cancel my demat account from upstox with immediate effect because of no proper service