Upstox Customer Reviews, Complaints and Feedback (Page 11)

very poor customer services
trading plateform is very poor
stay away fraud broker.............sudenly your positions would disappear.......i am suffering this problem since last month
they never felt their flault ....ALWAYS Argue.....poor management and poor customer services

Yes same issue I got faced,

In the morning I have 179 shares but at the time of market starts 179 went to 26 share without no reason or Intimation.

suppert is very poor., very dissapointing every time when contact to customer care.

customer support is very low and brokerage change cant see in details

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Worst app, I cannot login through mobile nor desktop, my internet speed is 40 -50 mbps .
Also If logged in cannot see my holdings especially during market hours.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

same thing happen with me today. which creat loss to me

Website, Back office , or Mobile app.... nothing work properly. anytime it can stuck.. it's better to use other platforms , one better things which is different broker about upstox is that , it allows CO/OCO order in this volatile market.... another all thing is worst , even more than worst.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Customer Service is very poor, and App is also little tough to use than that of Zerodha

Ratings:

Brokerage - Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Average

फ़ालतु means upstox, orders are not placed proprly तो खाली loss होता हँ . मत खोलो account डूब जाओगे

Like

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Above Average
Customer Service - Excellent
Overall Experience - Above Average

Its been more than 3 weeks and account is not opened yet.Sasta hia to bikta hia pe mat jao.I have sent so many mails to customer care they always committed 1 day 2 days to open the account but still no luck. Its like winnning a kon banega crorepati if they open an account. Such a unprofessional and delay is not expected in this trading world where few seconds can make you or break you. Good luck if you are planning to go with this broker.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor

same here man, they haven''t opened my account. it has been more than 3 weeks now. everytime they say the same thing it iwll be donw in 2-3 days. apologies for the inconvenience.

Same with me they are cheater

Worst brokerage firm ever they are fraud
Worst service

No transparency for traded reports. Always shows consolidated charges like brokerage, demat charges and other taxes. No clarity on margin report. Not fair & secured broker. Always keep eyes on your holdings. Finally I lost trust on Upstox and searching for other trusted broker.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Poor service & hidden charges levies don't open account there.
Once again my humble request to all of u don't open account there,they use name ratan ji & intenionally fraud to thier client including myself.
Thanks u.

They are fully irresponsible..they are not returning my money from trading account to bank account facing problem since two months

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Below Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average

Nice services

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

Hi,

I've tried to create an account on Upstox on the recommendation of a friend. However, their payment gateway is very poorly designed and their customer support is badly managed.

After payment of the account opening fees, the payment gateway shut down and I received an error message. I've tried to contact their customer service by phone and e-mail, multiple times, over the last few weeks, but all in vain. No one picks up, and one phone number re-directs to the other.

I've contacted the payment gateway and they've been quick to respond. However, since they only facilitate payments, they cannot do much in this case.

The amount has been deducted from my bank account 3-4 weeks ago, and still no contact from Upstox. I've also tried to reach them on their social media account (Instagram), but to no avail.

I cannot comment on the trading, but stay away from their website for account opening purposes.

I've all the communication saved, if anyone wants to cross-check.

google
nice review

every time login service not available

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

Exact Right

Upstox mobile app doesn't allow me to login every now and then, even their portal has crashed multiple times in the past. I have repeatedly raised the concerns but the customer service also looks pathetic.

I went for Upstox only because they open the demat/trading accounts online afte ronline verification, without having you to send all your documents to them via courier/post. But may be that was my biggest mistake. They have checked my patience. God knows how many other people are not able to login to their shitty portal and app.

They do not realise how much effort and planning it takes for people to invest in these difficult times like the one we are facing now. Less than 1 star ratings from my side. Look forward to using some other broker's services soon.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Third class mobile app. Everytime login issu, they even don't care to solve your problems after 2 days. Such a blunder.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Site and app are too slow. I face losses of 10 thousand due to their slow server and technical error. For intraday, I never suggest for Upstox. Customer support is very poor and the charge is high as compare to Zerodha. Not a value for money service.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Dont just see fee also observe services very very poor service most of the orders will not be placed correctly very poor service

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor