Unlimited Trading @ Rs 899 per month - Prostocks

TradeSmart Customer Reviews, Complaints and Feedback (Page 9)


1.67% 22,085 Clients

TradeSmart is a Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. TradeSmart is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorporated in 1994 to offer brokerage service to Indian Stock, Commodity & Currency market investors and trades through franchisee and sub brokers. TradeSmart offers trading in NSE Cash, NSE F&O, NSE Currency derivatives, BSE Cash, MCX Commodities and depository service of... TradeSmart Review
Special Offer: FREE Account Opening (₹400 waived) + Trade at flat ₹15 per order. Get the offer

TradeSmart Ratings

Overall Rating Rated 4.1 stars 4.1/5
Fees Rated 3.8 stars 3.8/5
Brokerage Rated 4.5 stars 4.5/5
Usability Rated 3.7 stars 3.7/5
Customer Service Rated 4.0 stars 4.0/5

Based on 60 Votes by TradeSmart Customers

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176 Comments

Aji Kumar
16. Aji Kumar  Sep 6, 2013 15:39 Reply
Keep away from Trade smart online / VNS Finance. Their software has issues . An order entered gets cancelled automatically and sometimes , repeated attempt has to be made for the order to go through. If you do online trades go with other discount brokers.
Trade Smart Online
16.1. Trade Smart Online  Sep 13, 2013 15:08
Hello Aji Kumar,
Sorry to know you faced an issue.

We the NOW trading software which is provided and managed by NSE. And we feel NSE is known to have better systems than any broker in India.

We would not say that NOW does not have any issues but we also trust NSE''s NOW team to immediately look into it and resolve the same.

No system guarantees 100% uptime. Even services like Gmail had downtimes. NYSE, NASDAQ had system failures too. Companies like Apple have also made an error in designing when they made iphone 4 (it had some network issues at the begining). But what is important is how often an issue comes and how fast it is resolved.

For our clients we want a stable and robust trading platform and trust NSE to perform its rigorous testing before rolling out a product in the market.

Thanks,
Trade Smart Online
sai
15. sai  Sep 6, 2013 14:26 Reply
I want to know how far SEBI protects interest of customers of small firms like TRADESMARTONLINE, in case of their default. The company is not giving a staright forward reply. Just to something on brokerage, i don''t want to risk few lakhs of hard earned money. Do u have any reply for this?
Trade Smart Onlin
15.1. Trade Smart Onlin  Sep 13, 2013 14:53
Hello Sai,
Thanks for your comments.
We understand you need further clarification on this issue. So let us add a little more to our below points.

1. The margin you pay to take a position is paid to the exchange and is not held with us or the broker. In fact the margin payment to the exchange is to be made in advance.

2. In case you buy any shares, on receiving them we immediately transfer them to your demat account and do not hold them in our pool account.

3. As per the guidelines, client funds are kept in a separate bank account and can not be mixed with the broker''s own funds.

4. All our phone calls for trading are on recorded lines. So for whatever trades we place on the client''s behalf, the instructions from the client are recorded.

5. Several times in a year a broker''s books are audited and inspected by different entities like (NSE, BSE, CDSL, SEBI etc). And they are very vigilant about everything.

Please let us know if you have any further questions. We believe in transparency and would like to clear any doubts you may have.

Thanks,
Trade Smart Online
haider
14. haider  Jul 18, 2013 01:41 Reply
i have the same question what is the security for the money in their account
Trade Smart Online
14.1. Trade Smart Online  Jul 30, 2013 12:33
Hello,

Thank you all for your feedback. It''d be our pleasure to be here to answer any questions you may have.

We see that some people have questions about the security of their money and would like to say the below:

1. We are a SEBI registered broker and SEBI takes action against brokers found indulging in unlawful activities.

2. Our company has been a member of NSE since its inception in 1994 and have seen various booms and busts.

3. We have an in-house developed strong and robust risk management system.

Hope this would address your concern. However, if you still have any questions, please do not hesitate to ask or contact us at TradeSmartOnline.in.

Thanks,
Trade Smart Online
vijaya
13. vijaya  Jul 10, 2013 13:20 Reply
i have the same question what is the security for the money in their account
Deep
12. Deep  Jul 9, 2013 19:31 Reply
I have also Same Question


discout brokers like ZERODHA, TRADE SMART ONLINE ,COMPOSITE EDGE AND RKSV offer very low brokerage that we know. but my query is WHAT WOULD BE SECURITY OF MY MONEY IF I TADE THROUGH THEM. CAN THEY RUN AWAY WITH INVESTERS MONEY. HAS GOVERNMENT MADE ANY RULES FOR SECURITY OF INVESTERS MONEY. KINDLY REPLY.

suraj
11. suraj  Jul 6, 2013 12:44 Reply
pls friends suggest me that i can start trading with trade smart online or any other broker with low brokerage and and good costumer service.
Swarangi
10. Swarangi  Jun 17, 2013 10:01 Reply
I like plans.
rahul
9. rahul  Jun 15, 2013 12:22 Reply
BESTEST ONLINE SERVICE AND INDIA''S LOWEST BROKERAGE PLANS.. QUICK RESPONSE FROM THE CUSTOMER CARE EXECUTIVES
Dileep Reddy
8. Dileep Reddy  May 25, 2013 20:47 Reply
I have been using this TSO from last 8 months had good experience, when I have started using their mobile software i had issue of not showing positions sometimes had hard time they worked a lot in resloving the issue now i am free from this & doing good with TSO

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Average
Overall Experience - Above Average
tabbu
7. tabbu  May 23, 2013 14:29 Reply
discout brokers like ZERODHA, TRADE SMART ONLINE ,COMPOSITE EDGE AND RKSV offer very low brokerage that we know. but my query is WHAT WOULD BE SECURITY OF MY MONEY IF I TADE THROUGH THEM. CAN THEY RUN AWAY WITH INVESTERS MONEY. HAS GOVERNMENT MADE ANY RULES FOR SECURITY OF INVESTERS MONEY. KINDLY REPLY.
vardhaman
6. vardhaman  May 16, 2013 08:04 Reply
Customer service,trading terminal is excellent n brokerage is just fab. A big handsome opportunity for investors

Rated excellent in call categories.
Shailesh Desai
5. Shailesh Desai  May 15, 2013 09:50 Reply
I have opened account with Tradesmartonline nearly 3 weeks back & I am truly satisfied with their services. I personally recommend them.
Nagaraj
4. Nagaraj  May 11, 2013 08:57 Reply
Had a demat account with smart trade online (VNS finance) its one of the best service is had ever seen in my 3 years of trading life, very low brokerage, no hidden cost or conditions , no hidden charges, prompt brokerage, what else required ? this is very best to small as well as big traders.
Brokerage - intraday 0.007
del : 0.07
option : 7 lot

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent
ramzan shiekh
3. ramzan shiekh  May 8, 2013 10:56 Reply
Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
ramzan shiekh
2. ramzan shiekh  May 8, 2013 10:53 Reply
had a good experience trading with trade smart online.really resonable brokerage. a good deal.
Sunny
1. Sunny  May 2, 2013 17:20 Reply
I am using TSO viz VNS Capitals and have so far no issues or problems with them....just one factor of recently removing of their plan Unlimited Currency 999...now they have only one plan for unlimited plan @ Rs.1899 which is high....if u trade in only currency,like me.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
Swapnil
17.1. Swapnil  Jun 12, 2013 15:25
Tradesmartonline does provide currency unlimited trading plan for rs 999/-

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