SBI Securities Customer Reviews, Complaints and Feedback (Page 7)

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SBICAP Securities Ltd (SSL) is the stock broking arm of the State Bank Group and a 100% subsidiary of SBI Capital Markets Ltd. SSL is a full-service stock broker. Founded in 2006, the company's services include Institution Equity, Retail Equity, Derivatives, Broking, Depository services and Third Party Distribution products. They also provide online trading services to investors & traders. SBI Smart is the flagship trading platform of the company. The portal allows both Resident Indians and N... SBI Securities Review

Zerodha (India's Best & No. 1 Broker)

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Zerodha (Trade with the best stock broker)

Special Offer - Invest brokerage-free Equity Delivery and Direct Mutual Funds (truly no brokerage). Pay flat Rs 20 per trade for Intra-day and F&O. Open Instant Account and start trading today.


19. G.N.Rao   I Like It. |Report Abuse|  Link|Sep 29, 2014 9:00:04 PMReply
Good morning.
I am a very small account holder.
I do intraday.
with our cbe .branch my account no .rspr016

kindly explain to me why there is no standard brokerage on all my deals.
In some there are 9 p per share and the other one at 7 p and 5 p in some cases.
Kindly do me a favor. and help me understand why this kind of brokerage fees charged??
thanks a lot and if you can send me a hard copy of my account charges I will be very grateful
If you are going to debit my account other than Rs.23.60
I will be very much appreciated, if you advise me in advance and oblige
thanks a lot for all your co-operation and assistance


Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average
18. VInod   I Like It. |Report Abuse|  Link|Jul 3, 2014 4:56:58 PMReply
Single word: Pathetic
I opened a DMAT account with SBI and it has been nearly 2 months now and I haven''t been able to do even Lien in the fund. There is some or the other problem, either service unavailable or something else. I have reached out to them nearly 10 times and still the problems I have been facing has not resolved. Such a frustrating experience.

Unable to do a single trading, after a long metal torture, I am moving to a different broker, maybe Sharekahn, not sure.

My suggestion: Stay away from SBI for DMAT
18.1. Pradeep   I Like It. |Report Abuse|  Link|Apr 13, 2015 1:47:53 PM
Worry.. me too
17. Sanjay   I Like It. |Report Abuse|  Link|Jun 13, 2014 8:40:27 AMReply
I am small investor I usually do trading they launched new website sbismart.com for which I need to have net speed of at least 1mbps though I am using 3G website is not get opened. To make a call to customer care they take at least 7-8 minutes. for intraday trader its pathetic. If you ask any question to them on call while placing order they tell us to call back as well they take maximum 4orders on single call. pathetic worst service


Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
16. Dr. Abid Afzal   I Like It. |Report Abuse|  Link|May 22, 2014 1:55:36 PMReply
I recently opened A/C in SBI secuities which is known by sbismart. No doubt brokerage is high but my first priority was security as it is linked with prestigious Govt brand SBI though there are mostly negative opinions regarding sbicapsec . As promised by their officials , I was told that now under new sbismart.com webpage the service is awesome. So I have given it a chance of one year or otherwise a gamble of Rs 850 (A/C opening fee) + Rs 380 ( AMC ).
15. SAMIR DAS   I Like It. |Report Abuse|  Link|Apr 14, 2014 3:03:01 AMReply
14. MD ISMAIL SK   I Like It. |Report Abuse|  Link|Mar 31, 2014 9:09:22 AMReply
No system login from mobile. Need adobe flash and very fast data speed. sometimes server becomes down. so not good.


Brokerage - Very Poor
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
13. Monu Tiwari   I Like It. |Report Abuse|  Link|Mar 18, 2014 12:41:34 PMReply
For AMC, as they are the biggest public sector bank but nothing they provide to general people. AMC & Brokerage charges are same as private sector or more than that. Website is horrible for placing orders. No succession you will get, everytime you''ll lose your temprament while using their services. Customer service, is too good that while calling 3 beep will come & call will bedisconnected. Whole day no result. Overall very sad experience with your services...


Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
12. Nickshabu   I Like It. |Report Abuse|  Link|Feb 24, 2014 5:39:13 AMReply
SBI Demat is the worst compared to other service providers like ICICI. You cannot login in other platform like Chrome or iOS or Android. Such is the foolish design by the SBI intellectuals. Hats off to these smart guys to develop a non-smart and idiotic Demat trading web.
11. Aashish   I Like It. |Report Abuse|  Link|Feb 5, 2014 4:39:27 PMReply
It would be the biggest mistake if anyone will open account Demat/trading account with SBI.

Telling my story, I got account opened after 2-3 months of initiating the process. I just got a Demat booklet and letter stating my demat account no.

For three years I never used it, no one also contacted me. SBI guys do not bother about their customer and their grievances.

I wanted to close the account as every year Aproxx Rs 300 was deducted from my account. I realized that closure activity is even longer and painful than account opening activity.

There is no centralized system in SBI, DeMat services guy do not know about trading account and vice versa. There is no centralized contact no. Every time you will call on their toll free no. everyone will tell some different story for closure process.

Finally one day I went to nearest trading branch in Gurgaon to close the account, they gut their told me that now SBI and SBI cap sec are two different entities and my account is with SBI, so I have to go to SBI only.

It has now become a headache for me.
11.1. SANTOSH   I Like It. |Report Abuse|  Link|Feb 19, 2014 6:49:23 AM
It is true. All other subsideries of SBI like SBICAP,SBILIFE,SBI MF,SBI GEN providing worst service. They all depends on SBI. iNDIVIDUALLY THEY NOT PROVIDING SERVICE OR QUALITY OF SERVICE IS WORST.
10. rvasavi   I Like It. |Report Abuse|  Link|Jan 18, 2014 1:48:11 PMReply
Very high brokerage. They are charging on Rs-0.5 per share, is more dangerous, for example If you purchase a share of 1/- value, 10,000 to invest Rs 10,000/- they are charging 650/- for purchasing and 650/- for selling total Rs -1300/-, and they are collecting separate transaction charges by sending bills and deducting directly from saving bank account. It is worst
9. MD ISMAIL SK   I Like It. |Report Abuse|  Link|Oct 9, 2013 12:53:27 AMReply
1)Brokerage rate will have to reduce.
2)Mobile trading softwire needed.


Brokerage - Below Average
Account Maintenance Fees - Excellent
Website Usability - Average
Customer Service - Above Average
Overall Experience - Excellent
8. Nirav   I Like It. |Report Abuse|  Link|Sep 30, 2013 5:11:35 PMReply
open online trading & demat a/c with us with attractive brokerage rates,hassle free software & Well trading limit Portfolio Management Services We Fullfill All Financial Needs.
7. Arun   I Like It. |Report Abuse|  Link|Sep 5, 2013 2:07:35 PMReply
In one word "BAKWASH"

1. Their trading s/w is crap either in simple/Java interface
2. Brokerages are TOO HIGH
3. No portfolio s/w
4. Margin money always show wrong data
5. Demat debit charges are high
6. Nilesh   I Like It. |Report Abuse|  Link|Aug 30, 2013 11:32:18 PMReply
Never open account with SBI Securities. Brockrages are high.

Very poor customer service, atlest 10-15 min call hold & then gets reply.

The executives will not tell you anything while opening a/c, & after once a/c gets open nobody will ready to help you.

5. Puja   I Like It. |Report Abuse|  Link|Apr 22, 2013 1:28:47 PMReply
they increased the charges without taking the consent of the customer and very oppurtunistic - when the market is high they increased the trading rate and minimum charges on sale 600% and that too charged on daily basis and collected on daily basis
The advisor never informed about this. Not good at all for small investor and daily trader


Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
4. AA   I Like It. |Report Abuse|  Link|Dec 30, 2012 3:04:44 AMReply
i have been trading thru icici direct since 2003. Recenlty, I decided to open another trading account and opted for SBICAPSEC as I already have an account with SBI. And the experience has been pathetic.

In 1st week of Oct''12, I applied thru their online portal. For 4 weeks no one called. I was planning to go with another broker when one fine day their executive called me to fix an appointment. On 10th Nov, he collected the documents and promised that account will be opened in 2 weeks. Again I did not hear from them for 4 weeks ... When i called their customer care, they had no clue of my application status and suggested to visit the city main branch. On visiting the branch, the executive informed that my application has been processed that very day and I should receive account details by next day (12th Dec). I received the details but again their was no welcome kit, no instructions on how to login, how to trade... nothing... I was so frustated... finally, after 2 hrs of hit and trials, I could login into the account... but to my surprise, IPO and MF links were disabled ( and this was the time when CARE IPO was on).. called up their CC who informed that IPO link will be enabled in 2-4 weeks time. I then tried to add certain scrips in wastch list section but could not... their technical executive spent 2 hrs on phone to solve the issue but finally gave up saying that she is just a novice and will ask the expert to call later.. UI sucks big time... research reports were below par ... In trading, speed is everything ... had I applied for an hdfcsec or axisdirect in oct''12, I am sure I would not have missed the CARE IPO application... that''s a direct (950-750)*20 = 4000 INR loss...

Having already experienced ICICI direct, i would NOT recommend SBICAPSEC to anyone... just not worth it...
3. satya   I Like It. |Report Abuse|  Link|Nov 26, 2012 3:19:19 AMReply
very very worst broking i had ever seen
you wont get any replies from customer service & there are so many problems
offline client wont have access to research reports
2. lalitesh   I Like It. |Report Abuse|  Link|Oct 13, 2012 8:02:31 PMReply
The brokerage is very high and to give more time to connect a customer care agent , Some time it is 20 to 30 minute also.


Brokerage - Very Poor
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Very Poor
1. VK Taneja   I Like It. |Report Abuse|  Link|Jun 28, 2012 11:17:17 PMReply
First of all, they took almost two months to open the 3-in-1 trading account (with savings bank account already existing). No banking account internet banking userid/pw, trading account userid/pw received for over a year. Only demat account vouchers book received. I find none to attend to demat/trading account customers and resolve their issues or handle demat requests in my banking branch at Masoodpur, New Delhi-70. In spite of repeated requests through customercare online over last three months, internet banking userid/pw needed for creating lien on funds/securiies nor received till date. Userid and login/trading pw supplied after two month still not able to open the trading account. Initial plus two years maintenance charges deducted from account so for with zero service provided to me. Only auto-computer generated acknowlege of complaint was found to be working with no follow up action to redress the complaints.
Though a saving account customer of SBI for last 40 plus years, I have found banking services and systems of SBI highly deficient, many charges and penalities levied by their system unjustified and illegal as well as most of its staff unconcerned about customer care, inefficient and many a times callous,too, even at the main head office New Delhi branch. Too sluggish in solving customer probles, take months and year compared to just hours, day or a few days of private banks.
So I had already reduced my operations with SBI to bare minimum. They have copied only the (higher charges) rate structure of private banks, but staff and services remain the same apathetic - public/ govt sector cult: maximise personal advatages, job & future security, at the cost of public exchequer, strike work at will to extract these benefits to the hilt and damn the taxpayer public and customers.

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