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SBI Securities Customer Reviews, Complaints and Feedback (Page 7)


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Zerodha (Flat Rs 20 Per Trade)

Invest brokerage-free Equity Delivery and Direct Mutual Funds (truly no brokerage). Pay flat Rs 20 per trade for Intra-day and F&O. Open Instant Account and start trading today.

SBICAP Securities Ltd (SSL) is the stock broking arm of the State Bank Group and a 100% subsidiary of SBI Capital Markets Ltd. SSL is a full-service stock broker. Founded in 2006, the company's services include Institution Equity, Retail Equity, Derivatives, Broking, Depository services and Third Party Distribution products. They also provide online trading services to investors & traders. SBI Smart is the flagship trading platform of the company. The portal allows both Resident Indians and N... SBI Securities Review

Zerodha (India's Best & No. 1 Broker)

  Special Offer - Free Equity Delivery and Mutual Funds

  • Brokerage-free equity delivery trades.
  • Brokerage-free Direct Mutual Fund.
  • Pay ₹20 per trade for Intraday & F&O.
  • The best trading platform in India.

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Zerodha (Flat Rs 20 Per Trade)

Special Offer - Invest brokerage-free Equity Delivery and Direct Mutual Funds (truly no brokerage). Pay flat Rs 20 per trade for Intra-day and F&O. Open Instant Account and start trading today.


158 Comments

38. saroj kumar sahu   I Like It. |Report Abuse|  Link|February 6, 2016 5:35:54 PMReply
Very bad service my client ID 69449984 in sbicap securities
Genuine complaint not consider by authority.
Off line broker advice monopoly.
I complaint against broker Rajiv kumar Kolkata (west Bengal) dated 05/02/16 rejected my off line buying call loss very much to me the case also bring notice of manager pralaya vatachrja and check my telephonc record but not any action taken for my loss his broker. Thank you
37. Dnyaneshwar Raut   I Like It. |Report Abuse|  Link|February 5, 2016 10:42:32 AMReply
Customer Service is very poor,
Brokerage and Yearly Maintenance Fees is low
so i switched to SBI smart from ICICI direct..

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Above Average
36. Kumar   I Like It. |Report Abuse|  Link|February 4, 2016 12:47:05 PMReply
For my cousin''s account.no.94541926, as he is new to trading, I spoke to customer care on his behalf.

On 31-Jan-2016, he''lein'' 50,000 from his SB account into TradingAccount.

On 01-Feb-2016, did intra-day trading in Cash segment.

Unable to place bracket order. Called customer care, they told your account is not enabled for F&O. After repeating that my cash orders also are being rejected, they consulted some technical team and told''we will get back to you''.

I discovered that normal orders in cash segment are going fine, problem is with only bracket orders in Cash and any F&O order.

On 02-Feb-2016, did intra-day trading in Cash segment.

On 03-Feb-2016, tried to do''Payout'', but got''Insufficient amount'' error. Tried''UnLein'', got the same error.

On 04-Feb-2016, today, I spent 3 hours and 7 calls to SBI Trade-on-phone and CustomerCare departments, and spoke to a bunch of useless morons who wasted my time without any positive result whatsoever.

First person tells it that I can submit payout request only after 72 hours from now.

Second person tells that there is an issue with SBI system after their upgrade on 31-Jan-2016.

Third person tell that I''m doing it all wrong.

Fourth person tells that it is a mistake from SBI side, but amount will take 72 hours after last trade to credit, provided I submit a payout request later.

Another person tells that he spoke to accounts department, and agreed to credit amount to the linked savings account by end-of-day 04-Feb-2016.

Worst DEMAT/Trading service provider in India. Please never bank with them.
35. purnima joshi   I Like It. |Report Abuse|  Link|January 1, 2016 9:51:30 PMReply
I have opened SBI cap securities a/c almost 3 months over but I have not received any we''ll come kit or docs for opening of account. Even no one called up for a new customer. The officer who have opened the account is also not cooperating nor I was guided properly. Today I want to trade but don''t know how to prpceed . feeling very DISAPPPOINTED after opening the account. If not getting service in this month..then definitely I am going to close the account by the end of thia month.
34. abhigyan roy   I Like It. |Report Abuse|  Link|December 28, 2015 9:10:07 PMReply
how is the sbi smart express trade terminal, during mkt hours, could you provide proper information?
33. RAHUL SHAH   I Like It. |Report Abuse|  Link|December 14, 2015 6:20:44 PMReply
very poor service in distribution back office ,no one can get answer if our Rm on meeting for fd business & ipo business.My personal experience i get shriram transport finanace Ltd fd brokerage after 4 month & another one pending from 3 months.If we try on landline no one can solve yr query if our Rm on call.We have to wait till next days that very poor service from SBI cap sec.ltd
32. GNRAO   I Like It. |Report Abuse|  Link|November 30, 2015 1:12:10 PMReply
NOT CUSTOMER FRIENDLY
DEBITING THE ACCOUNT WITHOUT INFORMING IN ADVANCE.
DEBITING 17 P.C ON DEBITS OUTSTANDING.
WITHOUT TAKING INTO CONSIDERATION THE DELIVERY PERIOD.
ESPECIALLY WHEN DEALING WITH INTRADAY.
TRANSACTIONS
NOT RESPONDING TO THE E-MAIL.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Below Average
Overall Experience - Average
31. San   I Like It. |Report Abuse|  Link|November 6, 2015 5:07:32 PMReply
One of the worst designed web trading site. Huge charges in brokerage. For each sell demat debit Rs 21 is charged over and above brokerage.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
31.1. ganesh   I Like It. |Report Abuse|  Link|May 2, 2016 6:40:51 PM
Rs 21 is for execution instruction...
30. Narendra   I Like It. |Report Abuse|  Link|October 17, 2015 10:29:08 PMReply
There SBI Smart application also is very very poor.
Company write charges on account opening form cash market 0.075% and minimum 0.05% but they not applied as same.
yesterday i buy and sell 15 share than brokerage applied 0.44% per share and company says above mention. its very very bad.
29. Arup   I Like It. |Report Abuse|  Link|June 30, 2015 2:32:06 PMReply
SBI Cap Securities seems to be weak in reports for their trading a/c holders and may be some lacuna that in the system is running. Even they are not concerned to provide the facility to the trading a/c holder. A simple correction takes unlimited period .
Some points :

1.      In ledger there is a problem of date sequence if it is taken for the year.
2.      Discrepancy in stock balance in Demat a/c that in the trade port folio when split / bonus issue is there.
3.      It is very difficult to determine M2M profit / loss of a particular script.
4.      Recent rates are not updated which create problem in purchase/sell.

These issues need to be sorted out for the traders. Other problems are the which are that vital compare to these problems.
28. G DHONDARE   I Like It. |Report Abuse|  Link|June 19, 2015 8:14:53 PMReply
So many queries non of the queries are replied too many people are upwith sbi trading services and they are very correct I have faced each n every problem shared by customers why sbi authorities are soo irresponsible and still calm when you people charge 0.05 and 0.50 on each transaction you bother to grab intelligently what about our money we trade here with hope no matter we gain or lose but atleast provide good basic facilities sbismart very poor crashes every often customer care is regularly on leave brokers are doing favor by picking up our calls over sbi ji stop playing with our money and temper provide good facilities to investors we are paying you guys for that....
27. ANAND KUMAR PATHAK   I Like It. |Report Abuse|  Link|May 20, 2015 11:26:05 AMReply
Most of the time trading site will have problem and it stops working mostly in market hour. back office support is pathetic. they don''t have online portfolio access so trader can not find it''s status.they have to either depend on other service provider or keep manual records. They must update portfolio option in their trading platform and update their Customer support service.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
27.1. Sibi   I Like It. |Report Abuse|  Link|June 23, 2015 11:00:43 AM
Almost all time I have got problems with this site. There SBI Smart application also is very very poor.
26. Arup   I Like It. |Report Abuse|  Link|April 20, 2015 1:31:53 PMReply
SBI Cap Securities seems to be weak in reports for their trading a/c holder. It is very surprising that that the system is running with the error / fault there in. even they are not concerned to provide the facility to the a/c holder. A simple correction takes unlimited period .
Some points :

1.      In ledger there is a problem of date sequence if it is taken for the year.
2.      Discrepancy in stock balance in Demat a/c that in the trade port folio when split / bonus issue is there.
3.      It is very difficult to determine M2M profit / loss of a particular script. Recent rates are not updated which create problem in purchase/sell.
These issues need to be sorted out for the traders. Other problems are the which are that vital compare to these problems.
25. Pradeep Kumar   I Like It. |Report Abuse|  Link|April 13, 2015 12:41:37 PMReply
Sbi is offer less brokerage. share are not credit to demat account by EOD. they are taking 2 days to clear. More over no proper Holding report is provide such as what price its purchased now its loss or profit.. they have useless report online.. Very bad platform.. I am closing the account..

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Below Average
Overall Experience - Average
24. Sumanta Kundu   I Like It. |Report Abuse|  Link|February 15, 2015 2:21:23 AMReply
This is a most third class service. Site will be hanged up more than 3 hours everyday. I am facing a lot of issues and fed up using it. All facilities are very poor except the account maintenance fee.
I would recommend only if you trade delivery and in a day not more than 1 time.
24.1. Sibi   I Like It. |Report Abuse|  Link|June 23, 2015 10:58:44 AM
SBI Smart is good for nothing. Utter waste application.
23. pramodkumar   I Like It. |Report Abuse|  Link|December 30, 2014 10:34:46 PMReply
You all are using sbismart website for online trading why you don''t try sbismart trade platform downthis software from sbismart and trade but you should be a offline client. If you are online you cannot
22. Chamundeshwari   I Like It. |Report Abuse|  Link|December 24, 2014 9:01:17 AMReply
Humble request to all ...don''t ever trade with SBICAP
Worst..they are beat cheaters ..i have mail from sbicap blaming sbi bank..every time my execution rate in order book will be different from contract note..they are big cheaters
21. Anand Gurannavar   I Like It. |Report Abuse|  Link|December 2, 2014 5:16:56 PMReply
their should be mobile app for this sbicap securities . so tat a client can trade while travelling also. . even though he is not laptop or desktop compute . coz every one can''t have computer wit them .so if sbicap securities mobile application is created means it ll be very help for a client to trade more . coz client can''t leave all his work and sit to watch the market infornt of computer . if the mobile application is created means he can see the ups and downs of market and sell the shares at right price from any corner of the country
20. sooth sayer   I Like It. |Report Abuse|  Link|November 29, 2014 6:38:44 PMReply
please update SBI capsecur price list, recently they lifted the price high...
Account Opening As Applicable)
Account Opening As Applicable)
and more and more
19. G.N.Rao   I Like It. |Report Abuse|  Link|September 29, 2014 8:00:04 PMReply
Good morning.
I am a very small account holder.
I do intraday.
with our cbe .branch my account no .rspr016

kindly explain to me why there is no standard brokerage on all my deals.
In some there are 9 p per share and the other one at 7 p and 5 p in some cases.
Kindly do me a favor. and help me understand why this kind of brokerage fees charged??
thanks a lot and if you can send me a hard copy of my account charges I will be very grateful
If you are going to debit my account other than Rs.23.60
I will be very much appreciated, if you advise me in advance and oblige
thanks a lot for all your co-operation and assistance


Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average

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