SBI Securities Customer Reviews, Complaints and Feedback (Page 5)

The best thing I like about the SBICAP Securities Ltd. is the Mobile App, it's easy to use and works effortlessly. But the Web version is a bit complicated, I'd recommend it should be a bit more user friendly. SBI Yono Website is a good example. One thing, I'd love to have with this platform is the option to trade on the MT4 or MT5 (Meta Trader). If this feature is enabled, then SBICAP becomes far more advanced in this field compared to others. The only thing intolerable is the Brokerage Charges on Delivery and Intraday Trades. Man that sucks seriously. Or else, my experience with this firm is excellent.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Average

Dislike because of high charges.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Below Average

they suck brokerage like hell
Intraday net profit of ₹-780.00 I was charged ₹7000 due to brokerage 0.66 plus GST plus STT

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Average
Overall Experience - Very Poor

SBI CAP BROKERAGE CHARGE IS VERY VERY VERY HIGH ,SBICAP IS AS LIKE A LOOTERA ,WHICH LOOTES CUSTMERS IDEA ,MONEY, TIME ,

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Very bad

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor

No chart available, high brokerage , 590 rupees yearly maintenance fee , very poor type traditional site

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

First of all SBI SMART mobile App is very very poor. Desktop Application is better than mobile app and brokerage charges are high. My over all reviews are average.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Below Average
Customer Service - Above Average
Overall Experience - Average

Please don't trust SBICAP.they are going to cheat you.You can never became rich if you are thinking of SBICAP for trading.
My personal experience is so bad that I lost thousands of rupees.especially intraday trading.They stops taking orders at 3.10PM,so you cant do anything,also if your orders or positions are pending then 100% you are going to loss because they don't want you become rich.
Their software is also create problem and doesn't play smoothly.
Yesterday I sold 2000 RCOM intraday around 3pm at Rs.16.15 and I placed order of buying Rs.15.70 immediately as usual they cancelled my order 3.10PM and they placed another order of buying Rs.16.45 while the ongoing rate was Rs.16.05 luckily the rate remains constant and finally system bought 2000 shares at Rs.16.05. in last 10 minutes of market closing.but what will happened if rate goes high I might lost my money.
So I URGE YOU please avoid SBICAP TRADING.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

I have been advised that my first year maintenance fee will be waived off and free, but SBI CAP charged me Rs. 850 as maintenance fee from my account, I requested several time through email & phone call to refund back, nearly two months now but no luck. very very poor response - My account N6627151.
I opened this account as NRI & linked to my NRO account. Very poor web/mobile applications. I do not recommend SBI CAP broker for NRIs (believe same web/app use for residential account too).
Your fund management will be a tough job, If you want to trade or invest in Equity (I only tried equity stock buy and then i stopped using SBI), my experience was, I have to transfer my NRO account fund to SBI CAP account using their tool "Lien", then fund comes to my SBI CAP account and reflect in "Wallet" within seconds, but problem is, same day I have to invest these fund, suppose if I could not invest the entire fund on same day (due to price didn't come down or market was too volatile...etc), then your fund will disappear from "Wallet" next day, you need to call their customer service or email them to put it back, no option you to do this online, a manual intervention require from an agent sitting in India and I have to make call them for quick turn around. Absolutely nonsense. I decided to close my brokerage with SBI CAP within 2 months time.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Average
Overall Experience - Very Poor

Sir You are correct. My Ac No is 13681577. They also cheated me by assuring low brokerage but charged high brokerage. I lost Rs 50000 with in a period of 41 days due to fraudulent advise of their Jaipur based Advisor.

I am a customer of sbicap securities since June,2015. Now they have appointed Advisor in all Major cities. Since brokerage of sbicap is too high I traded rarely. Advisor assured me low brokage plan and traded heavily but sbicap charged 50 paisa. In this way my profitconverted into loss of Rs 45000. So Sbicap is fraud for me.

Intra day brokerage charges are too high and website is also not user friendly.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Below Average
Overall Experience - Very Poor

My trading a/c ESI376138.A sum of Rs 43000/- was remitted to their Mumbai a/c on 22-02-2018, from my a/c 10006591446, to square up the outstanding debit balance.
The said amount is not accounted for nor a request to add a/c 10006591446 as additional a/c to my trading a/ is attended to till date..
Add to the problem for balance settlement, My stocks were twice sold on 06/08032018 & 09/13032018 There were many emails and phone calls from me, without any substantial response.
Even their local Branch Office(821124) has recommended in the matter on 04032018.

It is disgusting with their approach and are not attending to the the customer request/complaint despite one month old.
I have been subject to monetary loss and mental agony for the last one month.
IS THIS TYPE OF SERVICE IS EXPECTED? .

there is very bad customers service I opened account 6 month ago.but currency trading service was not given to me. I completed 4times but no response. yours employees not receive any phone calls.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

SBICAP customer service not satisfactory. As usual customer care person right now busy and call to connect after 15 minutes and his attitude wise hopeless And sbicap complain plateform not good .

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

Hello sir/madam,
Is there any charges for sbi demat a/c or sbi cap securities?? As i recently noticed the deduction of a sum of Rs.590/- from my Sbi saving account on 6th of January 2018
As i never operated demat a/c and its the very first time that the ammount is been deducted as previously demat a/c was for free as the best of my knowledge.
Please reply asap
Thankyou

I have opted for Smart Plan by paying Rs29500/ advance brokerage so that they will charge me 10 paisa. I am surprised they took the advance payment and also charging me 50 paisa. There is no face available to talk, written mails but getting only reply in the form of Auto mail acceptence and no action.
Their WEBSITE is really very poor.Although they claim that you can place order after AMO, but most of the shares you can''t. You can not see past order history. It is really a proto-type website. It appears that website is developed by some school boy. It needs lot of improvement. SEBI should make some standards, so that investor like us should not feel cheated.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Below Average

Is derivative and future trading possible with sbi demat account

dear sir i am holding 2 dmat account with sbi shankar gully kandivali west mumbai long time i did not trad and my account suspended. i have submited all nesesary document to mr sunil morya on 24rt october 2017 branch ask me to handle with him but still my account is suspended and bank sending me to this person this person giving me onother number contcting as by advaising but no result no budy are intrested to help me and i have no knoledge about all those so please advise me to run my account without any problem and please keep responsible people in bank otherwise after some time many accounts you will find close becose people are tyred with sbi service when go to bank i found many peple to help less and fight with staff

1. The biggest issue is the platform is so slow that on several occasions you end up loosing the margin you created after making a position .

2. On several occasions the trade bar stays stuck on a particular price ex - 500 rs , no matter whatever scrip you place .

3. Some times whatever scrip you type in it shows not available .

4 . for 2& 3 above you need to login again and start the trade by that time your desired price is gone

5. Its a very bad option for DAY TRADING , as if the risk involved with day trading wasnt sufficient ? SBI CAP securities makes it even much more riskier due to its tortoise like speed . by the time you finish confirm the prices are gone .

6. This is one site site which asks you to press OK button on too many occassions . examples below ...

as soon as you log in , press ok after knowing how many day old your password is .. or else you cant trade . if you log in 10 times in a day due to the platforms sluggishness you need to press OK ten times just to arrive at the trading platform , please note this is after filling all your log in details .. whats the point in telling a day trader how many days old his password is every times he logs in and make him press OK button ?

there is no one click direct buy or sale button here .. once you click buy button ,after checking details again press buy then one screen will pop up press confirm after this order is placed later , a screen pops up " PLEASE check your order in order book " ARE YOU KIDDING ME ? I know i have to check my order after placing it . and unless i press ok to this pop up again i cant go to the trading platform ... there are way too many checks and OK buttons which are not at all beneficial for a day trader .

7 . There is no candle stick chart , i called up CC EXEC his reply was google it and get it .

8 . most of their charts and calculators dont work and sluggish .

9 . In last ten days i had one day full blackout , only call and trade was available .

10 . There are no pie charts to tell the customer where he is investing , where he is ganing / loosing

11 . The display on either side they have left huge amout of space blank and in stock checking postioning only three colums can be seen at time , which is huge draw back , you can compare this with other brockers tarding platforms available online , many of them give 7 to 9 colums including a miny graph at the end .


12 . Trust in the banks name is one of the reason people buy their product . this site is good for delivery options but for day trading its not that good . They need to make alot of improvement

13 What i feel is there too much of client lod much more than they can manage .

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Below Average

i have a demat in sbi cap sec yesterday their website crashed and become temporarily unavailable and i took a intraday trade and had to incur loss becoz of this. also customer support is an average. brokerage is nominal compare to other bank broking co.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average