SBI Securities Customer Reviews, Complaints and Feedback (Page 3)

Worst customer service and the web portal really sucks...

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

very poor application performance.my money was stuck in upi app which never ingot back

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

I am experiencing a problem in selling of shares on my sbi securities new app on my iPhone …so please look into this problem since I need to find laptop or computer for selling and not buying…so find a solution to help us since when we are travel it’s very difficult for me to sell.. n I have missed lot of opportunity in booking of profit.If this continues then I have to go for other options with other provider’s.

Customer service on call is good; though waiting period is more than 15 minutes. Email customer care service is average. Brokerage charges are high. Research/tips are terrible. App is not at all user friendly. Can't apply all the IPOs and direct MF. Relationship manager may/may not reply you.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Below Average
Research Capabilities - Very Poor
Customer Service - Average
Overall Experience - Below Average

SBICAP SECURITY BROKERAGE CHARGE VERY HIGH @ 0.50% ON BUY/SELL EQUITY AMOUNT AS ZARODA D MATT THERE IS NO BROKERAGE CHARGE ON BUY /SELL EQUITY.
MY REQUEST TO TOP MANAGEMENT OF SBICAP SECURITY KINDLY REVIEW THIS MATTER, SO THAT MORE CUSTOMER ATTRACT TOWARDS YOUR D MATT . DUE TO THIS NEW CUSTOMER NOT CHOOSE YOUR D MATT . KINDLY LOOK INTO THE MATTER

DATE 13.09.2021

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Average
Overall Experience - Below Average

SBI Cap is good to trade both mobile and online and they provide good service at least to me. however their brokerage is high, research average.

SBI Smart is most dummest site I ever seen. just to see what all you have in account or transfer cash you need to know all the accounting terms and definition - ledger/Holding/derivatives etc etc. you cant put an order for a Mutual fund NFO except between 9.00 AM and 2.00 PM. You cant get the details of fund you want to buy unless you don't know its full name. Looks like SBI doesn't want you to trade or even open an account with them..it worse...you can get something known as fibonachi series which has no use for ordinary user like me but you cant see the name of your purchased mutual fund.

had they ever visited ICICI DMAT account - can they see how easy it is to operate, how easily anyone can understand the info and navigate to place an order..they charge the same amount as SBI..but they have a clean user interface and easy to navigate flow.

I have both sbicap, icci direct and zerodha account. The worst is sbicap .It's worst interface, worst customer support, worst app and website. Forget trade , you will be unable to trade

Not good service and very high charges
I don't like a company. Sbismart never working properly. Always try "again try again".

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Worst in market i would say;
Brokerage : Very high
Customer service : worst
Other services : Worst

First u have to trade for sbi cap sec. for their brokerage then u trade for urself

Worst Worst Worst

A very good trading platform for a new as well as versed traders.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Above Average
Overall Experience - Above Average

No customer service at all. they just time pass by using level1 level2 ...... .they didnt give any solution to your problem. they just tranfer your mail from level to another level. no one take action against him. totally uselesss service.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Your Trading and Dmat Holding software needs lots of improvement, it's not highly user friendly. Please make it simple for use.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Below Average
Research Capabilities - Average
Customer Service - Below Average
Overall Experience - Average

I need to share notes with other users to understand whether my problem is universal or regional or personal.

Whenever I am selling stocks - the proceeds of the sales becomes immediately available for subsequent trading. However, for the last two to three days - a part of the proceeds is not reflecting in my trade money. I am losing good opportunities to purchase fresh shares and make profits. It is extremely frustrating. Is it happening with any of you?

Helpdesk is saying that my ledger will reflect correct values but how does that help me in my trading?

Sbi smart app is not working since yesterday.

Good service, nice support from SSL staff, correct trade suggestions

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Research Capabilities - Above Average
Customer Service - Excellent
Overall Experience - Excellent

Customer support is horrible. They should close down sbicapsec

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

website needs lot of improvement

Ratings:

Brokerage - Average
Account Maintenance Fees - Excellent
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Average
Overall Experience - Below Average

Very high brokerage charge.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Below Average
Overall Experience - Below Average

CUSTOMER CARE service is not available since lock down that is from March 2020 till date (21 th sept. 2020).Very pathetic customer care service


Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Below Average

Both mobile app and website are very user un-friendly

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Below Average
Overall Experience - Below Average