Paytm Money Customer Reviews, Complaints and Feedback (Page 2)

1.Customer support is hell. I notice my 18000 Rs is deducted automatically from total investment even i have not redeemed any money. No customer support. Messaging them for last 25 Days. But no action is taken.
2.No CAGR return showing anywhere after updated version.
3. Dividend history of every mutual Fund is removed after update.
4. Instead of upgrading , Paytm money degraded its application after update.


Ratings:

Brokerage - Average
Account Maintenance Fees - Excellent
Website Usability - Below Average
Research Capabilities - Above Average
Customer Service - Very Poor
Overall Experience - Below Average

Being an early user, got a decent deal with a low brokerage. The interface is great, and it hardly has issues. The app keeps updating so the issues are consistently resolved and a better experience is provided. I like that, I can use one app for almost all investment requirements.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

This is paid review.
Coz there is no customer support.

Dear Shourya Kant Ranjan, it is not a paid review. The team of Paytm Money is fast to respond. One time I had issue, it was resolved within 15-20 mins. Rest I have never had any issue. So, before making false claims saying its paid review, you should stop taking money from other brokers to defame the ones that are doing the best.

Customer Support is Very Weak. Support Mobile /telephone no. not available.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Below Average

NO CUSTOMER CARE NUMBER. You raise online ticket and wait for 2 days to get a reply.

Platform is simple to use but at the same time has many technical issues. No trading tools (moving average indicator is not available).

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Hii

dont go for this type of brokers there is no customer support, you can call them there is only one option in their app that is chat bot you cant do anything after 3:05 pm it is not for serious traders i am using since 3 month my exp is very bad customers agent are like robot they have 0 knowledge about customers problems they are just copy paste

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Customer service is very bad. For me it is taking more than 2 months and 10+ support tickets to resolve an issue, and issue is not resolved yet.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

How to sell ipo in paytm money

1. Interface/App looks very cluttered where they try to push several useless products.
2. Mutual fund switch option is full of bug, they will trigger the switch and MF's will disappear from your existing brokers portfolio as broker code will change but it wont appear in Paytm Money portfolio in most of the cases and you have chase them to get that fixed. Right now it has been around 20+ days and still I am struggling with their customer care.
3. Non-existing customer care, you cant talk to them as all the communication is one way and their agents are like robot who can just copy paste 90% time in response to your questions.
4. Their services are free so cant complain much but no serious trader investor should try to use their services. They are just good enough for few youngsters who want to have their first demat/trading account.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Customer support is very bad. Overall improvement required. They claim no AMC charge but taking even more on the name of plateform uses fee.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Very Poor
Overall Experience - Average

Paytm money is updating its app very quickly and adding new and new features. Its UI is the best. I am more than satisfied with Paytm money. Earlier I had accounts with Zerodha and Groww. But Paytm money is far better than both of them. Groww is the worst product I've ever used because of its worst UI.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Above Average
Website Usability - Excellent
Research Capabilities - Above Average
Customer Service - Average
Overall Experience - Excellent

Customers service is slow

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Below Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Average
Overall Experience - Average

It is the worst application and looks like fraud. It didn't have zero rating option so I had to give one unfortunately. First of all they don't have any customer support number. There is one email Id, where if you drop an email they will revert to you at their ease in 3 - 4 days time or even more. In the application there is a chat boat option where you have to write to give you a callback then within 24 hours they will call you and their customer support exec don't have any knowledge. So even when you are lucky enough to talk to the team they won't be able to resolve your query. They will say we shall get back to you and they never show up again. I am repeating this since a month just for the transfer of my funds from Paytm Money to another broker and haven't been lucky enough to do so. I am starting to believe that they are frauds.

Best platform with fantastic features.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Above Average
Overall Experience - Excellent

How many platform charges in option trading?

10 rs

How many platform charges in option trading?

Charges for phone calling order and statment, courier charges very high

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

very good broker easy to use charges are lower

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Research Capabilities - Below Average
Customer Service - Above Average
Overall Experience - Excellent

Bad experiences, never show exact available money in my account. Bad application, no real time ledger availability in application.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

good platform

Ratings:

Brokerage - Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Average
Overall Experience - Above Average