IIFL Securities Customer Reviews, Complaints and Feedback (Page 19)

useless
waste
these are the words to describe india infoline !!!
forced to close my account and that also is hell !!!

poor, unprofessional service provider. If you do not pay for one day for one stock, they will sell four stocks instead of one resulting in many kind of lossess. they do not provide personalised service

Their customer care service is one hell of a service
. u may write to them 20 times for some problem and they will never respond. I have 3 bad experiance. the most worrisome is the account ledger handling and account statement. they routinely do entry changes in the account ledger in back date also , thus causing the whole ledger to appear virtual. their online ledger keeps on showing different balance from day to day, and most worrisome thing is that , they can alter the entries in back date also, thus keping one always on toes . I have suffered twice because of this fault of theirs. and then on complaining , they demand proof of the transcation from client itself. and then i had to run to bank to get the statement showing money transfer.
Second problem is regarding applying IPO through their online services. They never provide you with the application number even after the refunds come. This is pathetic.
and, Third is their hell of a bad customer care service. It is good only as long as you dont get any problem. once you are stuck up with some problem and u want speedy solution through the customer care, then one will never get any reply from them . you may use any channel ( calling local branch / writing to them or calling helpline ) but the plight will be same as if talking to a real balti.

And tragedy is , we cant do anything about that.

PLZ NEVER AND NEVER APLLY ONLINE IPO THROUGH 5PAISA.
THEY R CHEATER. AT LAST THEY SEND MSG THAT U R IPO APPLICATION IS FAILED DUE TO.............SOME PROBLEM.
5PAISA ALSO NOT KNOW WHAT IS THAT PROBLEM....PLZ D'NOT APLLY ONLINE IPO.

WELL all and all,,,my experience till now is also not that good but okay,they are sooo very lazy that I called up them and told to collect cheque from me,,but they didnt come ,software is good only if you have high speed internet connection,,I dont have any problem with software,nor with its brokerages rates which is 5 paisa for intraday but with their poor services and responses,that's the reason nowadays,I am very afraid to give the cheques also,,,because they didnt even come to collect ,what would they'll do when I am in need of cheque

Applied for Rel Power through 5Paisa on-line IPO.
The money was immediately deducted from my bank account but it failed to generate proper application and pass it further. The application status clearly was showing appl no as 0. I called customer care and asked them to take corrective action. Nothing was done and finaly the application got rejected. What can I do to punish 5Paisa?
I am really very angry because this was not the first time it had happened - evry time I applied through their on-line IPO, the link will be broken after the money gets transfered and every time I will call Mumbai office and ask them to correct - which they were doing. This time I left it to them and they messed it up.
PLEASE LET ME KNOW MY LEGAL POSITION - EXPERTS.

while opening the online account the agent informed me
that 5 paise will be reduced to half. And in the neat
terminal I can place orders without any limit.Now the
agent had resigned and the people say that there is no
such terms. Now I am paying 10 paise per
transaction while other brokers are charging 3 paise
(total 6paise). While opening the account they give us
these false information and cheat us.

I given check of Rs.45000-00 to India Infoline(Ananthapur Branch)on 22-01-2008.
On the same day Rs. 45000-00 debited from my ICICI bank a/c. India Infoline amout was added to my Account but they are showing as Uncleared Amount in my Ledger.
I called to their Customer Care, they said that RBI did not clear my amount. and also they said that this problem not only for u and to all who are given checks from the last 10 days"

Thats why I am unable to buy shares Online, is it possible
that RBI did not clear amount to INDIA INFOLINE.


I am so worried about this. Pls help me wher can I compliant on India Infoline.

Please do not open any account on 5paisa.com. Only for small daily trading is useful. Never ever use it for online purchase of IPO,MF or NFO. They are using/playing with that money and finally if you pressurise too much to get back that money ( due to not getting any allotment in the IPO), you may get back money , if you are lucky. Same case happen to me in the IPO of Rel.Power - they deducted money from bank immediately but not generated any application no. !!!!!!!!!
Be careful.......

5paisa has forcefully implemented TTADVANCE on all its users and has discontinued the TT5 software, totally ruining the overall business of most of their "TEHNICALLY EDUCATED" stock traders whether they do day trading or delivery based trading..... Now, we traders are forced to use the new TTADVANCE software since December 10th, 2007, which is totally impossible to do... and which is truly not an advanced software but a real worst software, a real slow one.

believe no one can trade through it... The data gets updated very slowly and the graphs rarely open up.... And when you go to apply moving averages on your graph, you find that the software has been coded in such a way that all moving average graphs will be shown in one common color... so that you can not distinguish between each moving average line....

very very worst software in india,there is nothing advance TTA.India infoline is One of the leading brokerage in india,but they are going with reverse gear.

If they continue TTA Software many clients will flyaway to other brokers!

Well i was happy with the service of india infoline till 23/01/08, but on 24/01/08 i got an sms that all my shares which have been bought by me earlier had been sold off due to negative balance in my account, i m very surprised that, i was not intimated. Now i m planning to close my account with india infoline.

I was shocked and surprised to go through the mostly negative feed back of most the users of the various share trading web sites. I hereby give below two of my experiences which may help the concerned users an useful input
1) From 2004 to 2007 I was regularly trading on ICICIDIRECT trading site and had almost 90% troule free smooth trading experience. sometime the the brokerage and taxes levy become erratic and their written documtntation support for your tading and mutual fund subscription activities is very poor.
2) From 2007 June till now I am using HDFCSEC web site and to me, believe me all of you, service is superb on line, help line over phone, after trade details in soft copy and hard copy of settlement and contract notes, consolidated ledger etc is very systematic and self explanatory. The sale proceeds less brkj and taxes gets credited on time every time and similarly the delivery of shares to ur demat a/c is prompt on T+2 days. The broker commn is 0.5% and STT 0.165% and and ST is 0.06% approximately
WISHING lUCKY TRADING TO ALL MY COLLEGUES!!!

I have purchased few shares and didn't receive any trade confirmation email. Also, the order book shows that my trade got fully executed and i took a screenshot of the status. Why does it take so long to update my account with correct update information?
Sometimes, it scares the hell out of me.
Also, i have to wait for a day, even after transfering money to do trading. Those funds are not immediately available.

I opened account in 5 paisa but i ahven't got password since last 1.5 months...Poor service...poor response.

Hey My Sridhar,
thnx ..

But i want to know .. if AFTER MARKET ORDERS available from wat time to wat time IN ICICIDIRECT.COM?

do let me know

5PAISA or INDIAINFOLINE SECURITIES LTD, according to my personal experience & opinion, they are the worst service providers in the financial sector.

5Paisa boasts of a very vast branch network, but u cant trade from any other branch except for your home branch (due to SOFTWARE restrictions)...!

Both the Softwares - TT Advanced & TT5 are "BULL$#it"...

The Brokerage is comparatively high - 50paise/ Rs.100 for delivery & 10paise for Intra-Day.

I would surely not recommend 5PAISA to any one...

with regards,
CHINTA_MONEY.

After hours order facility is also available with icicidirect also. There is no bar on time. If you place order after 3:30 PM, the same will be sent to BSE/NSE on the next day. The only problem is that for orders to NSE max price is 105% of the last trade.

Pls anyone tell me about the the transaction charges of IndiaBulls & IndiaInfoline. I have account in sharekhan in which the transaction charges are between Rs. 10 to 20.I like to invest Rs.1000 to 1500 in one scrip so that my transaction charges (DP charges) becomes very big amount. I have given around Rs.6000 in last 4 month.
Sharekhan charges 0.5% brokerage (net) on buy & sell amount.
Pls anyone tell me how can I decline my transaction cost.
My one freind told me that indiabulls charges Rs. 60 per month & Rs.6 per sell transaction.

Thanks in advance.

the site is very tripical to open and the software is very difficult to understand and more over customercare services are nil.

I AM USING THIS TTADV, FACING LOT OF PROBLEMS, I TRIED TO CANCEL MY BUY ORDER OF bhARTITEL - THE MSG SHOWED ORDER DOES NOT EXISTS , IN MY ORDER STATUS IT SHOWED PENDING, TO MY SURPRISE MY ORDER WAS EXECUTED WHEREAS AFTER MARKET CLOSED ALSO IN ORDERS STATUS IT SHOWED PENDING, DUE TO THIS I HAD TO LOSE Rs1000/- AFTER CALLING THEY ASSURED ME THE MATTER WLL BE LOOKED INTO & TILL DATE AFTER 20 DAYS NO RESPONSE IS THERE. IT'S THAT ADVANCE SOFTWARE WHERE ORDERS ARE EXECUTED & SHOWED PENDING IF PRICE WOULD HAVE GONE UP THEN ORDER WOULD HAVE BEEN PENDING DUE TO PRICE WENT DONE THE ORDER GOT EXECUTED