ICICIdirect Customer Reviews, Complaints and Feedback (Page 35)
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ICICIdirect is one of the largest retail stock brokers in India. It is part of the ICICI Group. It offers online trading and investment services to over 50 lakhs customers. The services offered include equity, commodity, and currency trading at BSE, NSE, and MCX. The company also offers Mutual Fund & IPO, Fixed deposits, Bond, NCD, wealth products, Home Loans, Loans against Securities, etc.
ICICIdirect's most popular service is its 3-in-1 account, which includes ICICI Bank Account, ICICI Tradin...
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MY ADVICE TO ICICIDIRECT REPRESENTATIVE PLZ BROKRAGE( KAM KRO ) OTHERWISE YOU WILL LOOSE ALL YOUR CLIENTS I AM YOUR COSTOMER SINCE 1 YERS BUT I SHIFTING TO ANGEL BROKING .I LOVE ICICIDIRECT BUT (AAP HUME MAJBOOR KAR RAHE HAI KI HUM AAP KA SATH CHORE) SO BE SERIOUS DO SOMETHING IMEDIATELY PLZ PLZ CUT DOWN BROKRAGE....
I would like to open an online trading a/c.Also I have heard that while selling shares , one has to give some interdepository charges (around 25/- per transaction) apart from the brokerage.Is it true? So please suggest me a reasonable a/c.
some time i am facing problem in "square off" message comes on screen aftet clicking on square off due to technical reason page can not be displayed. please try after some time. i have lost so many profit money due to this problem.
reliance money is worst trading site . never open an account with reliance money . do u know ??? 1. reliance money account does not allow offline orders. 2. at the time of opening the account you ask them to give one year limit card validity and they give u only 2 month validity limit card. 3. after the completion of 2 monthes , they recharge your limit card themselves for rs 500 with 2 monthes validity again and deduct 500 rs without ur permission from ur account . 4. many times while doing intra day trading , some shares come to your account automatically (in delivery ) and you have to face a lot of problem with that . 5. at the time of intraday trading sometimes you may suffer huge money loss due to their server problem . 6. their customer care is zero (like reliance mobile) . there are many more other problems . I know all this because I have an account with RELIANCE MONEY . so be cautious !!!
1) what are the annual charges for offline trading a/c 2) companies are going to help in making trade to customers 3) with an example of trade at any bse or nse stock list all ur maximum possible charges tax and postage that u are charging for each trade
plz let me know how can i make money more n how much should i invest from begning.....n whts u charges make it clear frst.....let me no as soon as posible...
I have been using ICICI for a small time. I can't understand exact brokerage & procedure for Intraday. NSE opens at 9:55am but ICICI at 10:00am why? I can't understand. SEBI has made a rule for brokers that first priority of bidding should be of there customers & they should be impartial in dealing with scrips. When market is bullish we get a bad network or login problems. Reason behind maybe that the working staff is open to bid as well hence there is so congestion in network. They place there order before ours hence our orders are all queued up. SEBI will surely take an action if they come to know.
The exact brokerage as i have calculated is 2.93% for buying & 0.17% for selling at the traded value. I believe if a company is hiding something in terms of charges there is definitely something wrong going inside company. I am into it just because it is good for the novices. I am scared of keeping huge amounts in my account because of increased no. of fraud cases coming each alternative day in the news.
Dears Last four years I had an ICICI direct demat account Here I forward the mails to receive from icicidirect Help desk Compare the sensex point’s mail start to End date. (I have loss my 75% investment) When They where collect there annual charge even the account has locked time.
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Monday, October 22, 2007 11:39 PM To: helpdesk@icicidirect.com (helpdesk@icicidirect.com) Subject: reg. enable ti equity facility In my demat account equity facility is not enabled. Please clear and do needful Demat Account number:IN302902-41026740 Name : Navaneethakumar P regards PNKumar
On OCT 24 2007 replay from helpdesk
Dear Customer,
As checked, your trading account has disable due Non Compliance of KYC documents. Further we wish to inform you that we, IWTL and ICICI Bank Ltd, took utmost care for the safekeeping of the records/documents. However the documentation got damaged due to flooding in the storage areas caused by heavy rains in Mumbai and Navi Mumbai on Tuesday, July 26, 2005. In view of this we, IWTL and ICICI Bank Ltd., are requesting you to re-submit/re-execute the documentation to ensure compliance with various regulatory and legal requirements. We have attached the soft copy of the re-execution / re-submission form for your ICICI Direct Account Number 8500476883. We request you to the download the form blank forms (Part A and Part B) and submit the duly filled form with below mentioned documents for proof of identity and address (for all the account holders) as per the below list:
A] Proof of Identity: 1. Photo PAN card 2. Passport 3. Voter’s ID card 4. Driving license 5. MAPIN card
B] Proof of Address: 1. Bank passbook 2. Bankers verification letter 3. Ration card 4. Bank statement 5. Leave and License agreement along with utility bill in the name of landlord. 6. Telephone bill (not more than 2 months old) 7. Electricity bill (not more than 2 months old)
Please note that a copy of any one of the above may be accepted for proof of address.
You may send the application at the below mentioned address only:
ICICI Bank Limited - (ISEC) Mr. Prakash Byale / Ravi Ambekar A Wing, 3rd Floor ICICI Bank Towers, Autumn Estate Chandivali Farm Road Chandivali Mumbai-400 072.
Sincerely, Andrewson Nathar Customer Service Officer ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Tuesday, November 13, 2007 08:08 AM To: Helpdesk (helpdesk@icicidirect.com) Subject: RE: reg. enable ti equity facility
Dear sir/mam
I have submitted the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. So please do needful. Demat Account number: IN302902-41026740 Name: Navaneethakumar P Regards, PNKumar
On NOV 14 2007
Dear Customer,
Your request has been registered with us. The Service Reference number is SR44672176. We will confirm the status by SMS or e-mail within 3 working days.
Sincerely, Andrewson Nathar Customer Service Officer ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Monday, November 19, 2007 02:28 PM To: helpdesk@icicidirect.com (helpdesk@icicidirect.com) Subject: FW: reg. enable ti equity facility
Dear sir/mam
This is my second mail reg. this Issue.. Already I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. So please do needful as sonn as possible. Demat Account number: IN302902-41026740 Name: Navaneethakumar P Regards, PNKumar
On NOV 20 2007
Dear Customer,
We are looking into the issue regarding the activation of the trading facility.
Once we receive the details from the concerned team, your will be intimated soon.
Further, we request you to wait and co-operate with the interim.
Sincerely, Andrewson Nathar Customer Service Officer ICICI Bank Limited
From: Helpdesk [mailto:helpdesk@icicidirect.com] Sent: Saturday, November 24, 2007 9:55 AM To: Navaneetha Kumar P Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility Dear Mr. Kumar, Your ICICI Direct Account 8500476883 has been activated and enabled for trading. For transferring shares from one Demat Account to another Demat Account ( i.e. -Off Market transfer) or for selling the shares through your local broker ( i.e. On Market transfer ) , a TIFD ( Transfer Instruction For Delivery ) slip is required to be issued from the TIFD booklet of the concerned person transferring the shares. The TIFD needs to be submitted to the Depository Participant with whom you are holding the Demat Account and from which you wish to transfer the shares. Further, following details are required to be filled in a TIFD slip, you need to mention the recipient account details,execution date, name and quantity of shares to be transferred. Also the TIFD slip needs to be signed by all the Demat Account holders . Sincerely, Preeti Puthran Customer Service Officer ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Monday, November 26, 2007 03:31 PM To: Helpdesk (helpdesk@icicidirect.com) Subject: RE: reg. enable ti equity facility
Dear sir/mam
Till now equity facility is not enabled
Regards, Navaneethakumar P From: Helpdesk [mailto:helpdesk@icicidirect.com] Sent: Tuesday, November 27, 2007 5:25 PM To: Navaneetha Kumar P Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility Dear Mr. Kumar, We regret for the miscommunication provided in the earlier mail. We have looked into your concerns and realize that we will need a few days to revert to you. Please accept our apologies for the delay. We will definitely have a response for you shortly. Sincerely, Sarita Panda Customer Service Officer ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Tuesday, December 04, 2007 11:15 AM To: Helpdesk (helpdesk@icicidirect.com) Subject: RE: reg. enable ti equity facility
Hi I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now (totally 33 days) equity facility is not enabled. When will you enable the equity facility for me.
ICICI Direct Account 8500476883 Cell no - 919916157363
Regards
Navaneethakumar P
From: Helpdesk [mailto:helpdesk@icicidirect.com] Sent: Tuesday, December 04, 2007 5:50 PM To: Navaneetha Kumar P Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility Dear Mr. Kumar, Your query is being attended to. Having looked into your concerns, we find that it will take 3 more working days to respond. We regret the delay. Sincerely, Sarita Panda Customer Service Manager ICICI Bank Limited -----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Tuesday, December 11, 2007 10:51 AM To: helpdesk@icicidirect.com (helpdesk@icicidirect.com) Subject: FW: reg. enable ti equity facility
Hi I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. When will you enable the equity facility for me? Why because it’s a time to sell my holding shares.
ICICI Direct Account 8500476883 Cell no - 919916157363
Regards
Navaneethakumar P
From: Helpdesk [mailto:helpdesk@icicidirect.com] Sent: Tuesday, December 11, 2007 2:15 PM To: Navaneetha Kumar P Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility Dear Customer, We have escalated your complain to check the status of the re-execution form submitted by you. We will revert to you in 3 working days. Sincerely, Sarita Panda Customer Service Manager ICICI Bank Limited -----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Tuesday, December 18, 2007 02:43 PM To: helpdesk@icicidirect.com (helpdesk@icicidirect.com) Subject: FW: reg. enable ti equity facility
Dear Sir
Today it’s possible to open?
Regards PNKumar
On Sat 12/22/2007 11:41 AM Dear Customer.
We are co-ordinating with the team concerned to resolve the issue at the earliest.
We request you to co-operate in the interim.
Sincerely,
Sarita Panda Customer Service Manager ICICI Bank Limited
Mon 12/24/2007 7:48 AM
Dear madam /sir,
I am really upset on your answer, it’s a continues answer “We are coordinating with the team concerned to resolve the issue at the earliest”, but here is no more action. Previously I had send lot of mails regarding in this issue. And I had submitted the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. When will you enable the equity facility for me? Why because I have loss my profit of my holding shares. And also I want money for my personal problems. At least sell all my holding shares at market price. Otherwise allow me to sell my holding shares. ICICI Direct Account 8500476883 Cell no - 919916157363
Thanks and regards, Navaneethakumar P.
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Monday, December 31, 2007 07:59 PM To: Helpdesk (helpdesk@icicidirect.com) Subject: RE: Reactivation of my Demat account.
Dear sir/madam I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. When will you enable the equity facility for me? Please note that I am following up this issue for the last two months thru mail and telephone. Reference numbers are SR48789865 SR44672176 Demat Account No.41026740 Cell no - 919916157363 Regards
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Wednesday, January 02, 2008 12:27 PM To: helpdesk@icicidirect.com (helpdesk@icicidirect.com) Subject: regarding reactivation my Demat accout.
Dear sir/madam
Last Two months my trading account equity facility was disabled. Regarding this issue I had send lot of mail to helpdesk and also telephone to customer care. But there is no recoverable response. I had submitted the KYC form on November to representative on ITPL Branch Bangalore. When will you enable to my account. Please clarify immediately.
Your request for activation of your trading account has been registered with us. The Service Reference number is SR50576560. We will confirm the status by SMS or e-mail within 4 working days. Sincerely,
Ashwini Bidkar Customer Service Officer ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Friday, January 04, 2008 08:35 AM To: Helpdesk (helpdesk@icicidirect.com) Subject: RE: reg. enable ti equity facility
Dear sir/madam,
Today it’s possible to enable the equity facility for me?
ICICI Direct Account IN302902-41026740
Cell no. - 919916157363
Thanks and Regards, Navaneethakumar P. From: Helpdesk [mailto:helpdesk@icicidirect.com] Sent: Thursday, January 10, 2008 12:34 PM To: Navaneetha Kumar P Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility
Dear Customer, We regret for the delay in our response. As confirmed from the team concerned, your account has been re-activated. We thank you for your co-operation in completing the formalities of re-execution.
Sincerely, Sarita Panda Customer Service Manager ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Thursday, January 10, 2008 01:21 PM To: Helpdesk (helpdesk@icicidirect.com) Subject: RE: reg. enable ti equity facility
Dear sir/madam First time I submitted the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now I did not get the result of the submission. Once again I was submitted the KYC form on 05-01-2008(Saturday) in Madurai (KK nagar branch). Till now equity facility is not enabled. When will you enable the equity facility for me? Reference numbers are SR48789865 SR44672176 Demat Account No.41026740 Cell no - 919916157363 Regards Navaneethakumar P
Fri 1/11/2008 3:42 PM
Dear Customer,
We regret for the miscommunication provided in the earlier mail.
As per the telephonic conversation with Mr. T. Raja he has already forwarded your re-execution form to the team concerned. He tried to call you on your mobile number to confirm you the re-execution form status but unable to get through.
We will respond to you by January 16, 2008.
Sincerely,
Sarita Panda Customer Service Manager ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Friday, January 11, 2008 10:59 AM To: Helpdesk (helpdesk@icicidirect.com) Subject: FW: reg. enable ti equity facility
Dear sir/madam,
Today it’s possible to enable the equity facility for me?
ICICI Direct Account IN302902-41026740
Cell no. - 919916157363
Thanks and Regards, Navaneethakumar P.
From: Helpdesk [mailto:helpdesk@icicidirect.com] Sent: Saturday, January 12, 2008 1:20 PM To: Navaneetha Kumar P Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility Dear Customer, We tried to contactyou on your mobile 919916157363 on January 12, 2008. However we would be unable to establish the contact. We request you to provide the alternate number to assist you. As confirmed from T.Raja, the forms has been send to Chennaifor further processing. Sincerely, Sarita Panda Customer Service Manager ICICI Bank Limited -----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Tuesday, January 15, 2008 07:19 AM To: Helpdesk (helpdesk@icicidirect.com) Subject: RE: reg. enable ti equity facility
Dear sir/madam, On that day(12-01-08) I was on traveling and also signal problem. So that the unable to establish the contact Today it’s possible to enable the equity facility for me? ICICI Direct Account IN302902-41026740 Cell no. - 919916157363 Thanks and Regards, Navaneethakumar P.
From: Helpdesk [mailto:helpdesk@icicidirect.com] Sent: Tuesday, January 15, 2008 12:22 PM To: Navaneetha Kumar P Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility Dear Customer,
We understand your concerns and appreciate your patience.
We are following up with the team concerned to activate the account. Once the complete verification is completed the account will be activated.
As on date the forms are under process.
Sincerely,
Sarita Panda Customer Service Manager ICICI Bank Limited
-----Original Message----- From: Navaneetha Kumar P (navaneetha.p@quest-global.com) Date: Wednesday, January 16, 2008 01:09 PM To: helpdesk@icicidirect.com (helpdesk@icicidirect.com) Subject: RE: reg. enable ti equity facility
Dear sir/madam, When will you enable the equity facility for me? ICICI Direct Account IN302902-41026740 Cell no. - 919916157363 Thanks and Regards, Navaneethakumar P.
Thu 1/24/2008 1:57 PM
Dear Customer,
As checked, we have received the re-execution form from your end. We have esclated your complain to activate the account on priority. We will revert to you in 3 working days.
Sincerely,
Sarita Panda Customer Service Manager ICICI Bank Limited Sat 1/26/2008 11:48 AM
Dear Customer,
As confirmed from the team concerned, your account has been re-activated.
We thank you for your co-operation in completing the formalities of re-execution.
Sincerely,
Sarita Panda Customer Service Manager ICICI Bank Limited
Sat 3/15/2008 3:45 PM (This is the replay of my earlier mail date Wednesday, January 02, 2008 12:27 PM)
Dear Sir,
We confirm your ICICI Direct account is in activated status. You may continue trading in your online trading account.
Sincerely,
Vinay Saldanha Customer Service Officer ICICI Bank Limited
I have a demat account with Icici direct. Although the service is very nice but we have to maintain a minimum balance of 5000 (from 1st July it is 10000)and this is very frustating. Icici gives the facility of zero balance to those opening demat account with SMC, Kotak etc. But those opening demat with ICICI are not give this benefit. What a big flaw....At least ICICI should give zero balance facility to its customer who are having demat and trading account with them..
I have bad experience with ICICI direct before deamt opening they told our brokarage is 0.25% but, now they are charging 0.94% which is realy a cheating. I have seen my friend's ICICI Direct share statement in that they have charged only 0.1% brokarage.This is a big contraversy. Pl. give detail of brokarage. Only one thing good with ICICI Direct is ease of using bank account linked with it & Service. Other than this nothing else. My Advice to ICICI Direct reduce your brokarage to 0.1 % Otherwise you will loose your clints. Because now a days so many Secr. are comming forward to give a online demat account with a very minor brokarage. I LOVE ICICIDIRECT but Pl. reduce brokarage......
Hello Friends, Plz help me and answer me for my question.
I have Few Scripts (Shares) in my ICICI Trading/Demat account, which i was received through off market transfer from my brother. now i amtrying sell these shares, it is not allowing me to sell.
I contacted ICICI help desk and asked them to sell the shares, they tried and said these shares were come through off market transfer, they said that some RISK MANAGEMENT ISSUE, plz contact from whom (apollo sindhuri demat account) you got these shares, they will tell how to do & what to do.
HOW IS IT POSSIBLE, WHAT THEY(APOLLO SINDHURI PEOPLE) CAN DO IF SHARES ARE IN ICICI DIRECT.
I'm holding icici demat + trading account, can I link this account with any other bank account, as ICICI has made 10,000 as minimum balance for savings account. So I would like to close my ICICI bank account. Can anyone tell me if this is possible and whats the procedure.
Hi. I'm new to this share market and I need to know about the marketing techniques so as to open a demat account.Also suggest me a good Online Stock Broker is better to open a demat account and which one is customer friendly and economical and cheaper to trade. I'm looking to go for ICICIDirect and ShareKhan as my options are closed. waiting for reply. Thank You.
sir, While trying to access the login window and customer service at icicidirect.com will not be accessed. But the other all windows are accessing, why only the login and customer service windows are not accessing. ( "Icici helpdesk says from our side everything is ok check your side")'Requesting experienced people to solve the problem. awaitig for your favourable and quick response.
Good day!!! I ‘am g.santosh Kumar from Bharat institute of engineering & technology, pursuing MBA 2 nd year .I am currently carrying out my project on demat services I Would like to speak to you for few minutes to know your opinion regarding various activities carried out in by ICICI which will be helpful to my project work .I Would like to assure you that I am interested in your honest opinion and all the details revealed will be kept confidential.
Personal details: Name: Account number:
1. How did you acquire knowledge about ICICI Securities? Range of Products/Services available Advertisements Salary account Approached by a Marketing executive Recommended by friends/relatives convenient location
2. How long did it take to open your demat account? Instantly through a welcome kit within 3 days within 5 days More than 5 days
3. Were the products/services required by you fully explained to you? Yes No If no please specify
4. Were the shares submitted by you for dematerialization processed promptly? Yes No 5. The most influencing factor to be associated with ICICI Securities?
a) Better Service b) Lower service charges c) Safety & Security d) All the above
6. Which service offered by ICICI Securities is used more frequently? Rank them? a) Demat a/c b) Trading in securities pledging, stock lending & borrowing. c) Receipt of Non-corporate benefits. d) Transmission Electronic credit in public offerings. 7. Indicate level of satisfaction with ICICI Securities in respect of the following factors.
Particulars Highly Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Coverage Transfer
Service charges Provision of statements Customer Service
8. Are u people encountering any problems while opening demat account
A yes b) no
If yes please specify
9. How frequently you encounter the problem stated above?
a) Frequently b) Sometimes c) Rarely d) Not at all
10. How quickly are the problems resolved?
a) Immediately b) Reasonable time taken c) Not solved at all.
11. What suggestion do you prefer to solve the problem encountered by you currently?
a) Employee Motivation & Training b) Opening more branches c) Setting up a grievance cell d) Any other (specify)
12. What is your opinion about the services charged by ICICI Securities?
a) Very high b) High c) Reasonable d) Negligible
13. How do you find our automated Phone Banking Service- IVR (Interactive Voice Response System)? Fairly easy to use Difficult for the first time more comfortable after using repeatedly.
14. Were the delivery instructions for account transfer executed as per the execution date mentioned by you? Yes No
15. How long did it take you to get the following from the date of handing over the application form? Instantly 3-5 days 6-7 days 8-10 days beyond 10 days Cheque Book
Debit Card
Debit/ATM Pin
Phone Banking PIN
Internet Banking PIN
Demat Services - Demat Client ID
- Delivery Instr Bk
16. How do you rate ICICI Bank's services vis a vis other Private sector Banks (e.g., IDBI Bank, HDFC Bank) Better than them Similar to them Worse than them If so, please specify the reason 17. Are u going with any multiple demat account if so why?
Do u guys think this site is improving.... i find the site is getting fast and the technical goofups are also less. do u agree or i am the only one whos experiencing a lift up on the site.
using it for 2 years now and its working good with me.
the really frustrating part of icicidirect is not able to access the site when needed the most. The site simply shows the message
"Future & Options
Dear Customer,
Currently you cannot login to Futures & Options trading due to technical Reasons.You will not be able to access your account till 12:00 Hrs on May 16, 2008. We apologise for the inconvenience caused to you.
ICICIdirect.com
The site cannot be displayed due to technical reasons" NOW who would tolerate this kind of message when your money is at stake? There is a disaster waiting to happen at icicidirect if someone takes action against them.Also reduction of brokerage is necessary
PLZ BROKRAGE( KAM KRO )
OTHERWISE YOU WILL LOOSE ALL YOUR CLIENTS
I AM YOUR COSTOMER SINCE 1 YERS BUT I SHIFTING
TO ANGEL BROKING .I LOVE ICICIDIRECT BUT
(AAP HUME MAJBOOR KAR RAHE HAI KI HUM AAP KA SATH CHORE)
SO BE SERIOUS DO SOMETHING IMEDIATELY
PLZ PLZ CUT DOWN BROKRAGE....