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1. Shashank Shankar Shrivastava   I Like It. |Report Abuse|  Link|May 14, 2022 7:40:27 AMReply
The Fyers portal doesnot work at night. I tried between 11 PM till 7 AM, Not able to view the amount that I can withdraw.
Total Amount and Withdrawable Amount figures are very misleading.
3 times I withdrew from the amount shown under Withdrawable Amount but they credited only part amount.
These figures should show in real time not of past 24 hrs.
Once the money ( part amount only ) got credited after a week.
The processed amount never got credited in my bank account.
It's more than 3 weeks that I have complained to them but nothing has been done so far.
.
Customer service is absolutely horrible and irritating.
They don't even speak or understand simple English or Hindi.
Don't even try to understand the issue and keep repeating policy and procedure etc. like a pre-recorded voice message.
Don't understand the issue, put you on hold several times, not transferring the line to senior or supervisor or to a credible person who can resolve the issue. I guess they don't even have any such support staff at senior level.
The website / trading portal has been designed in the way that only Fyers employees can run effectively because they know how stock market works. But it is used by an absolute layman who is not aware how to use the site. The site is absolutely NOT user friendly.
I am completely fed up and soon going to change to a different Broker.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor