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i have been trading thru icici direct since 2003. Recenlty, I decided to open another trading account and opted for SBICAPSEC as I already have an account with SBI. And the experience has been pathetic.

In 1st week of Oct''12, I applied thru their online portal. For 4 weeks no one called. I was planning to go with another broker when one fine day their executive called me to fix an appointment. On 10th Nov, he collected the documents and promised that account will be opened in 2 weeks. Again I did not hear from them for 4 weeks ... When i called their customer care, they had no clue of my application status and suggested to visit the city main branch. On visiting the branch, the executive informed that my application has been processed that very day and I should receive account details by next day (12th Dec). I received the details but again their was no welcome kit, no instructions on how to login, how to trade... nothing... I was so frustated... finally, after 2 hrs of hit and trials, I could login into the account... but to my surprise, IPO and MF links were disabled ( and this was the time when CARE IPO was on).. called up their CC who informed that IPO link will be enabled in 2-4 weeks time. I then tried to add certain scrips in wastch list section but could not... their technical executive spent 2 hrs on phone to solve the issue but finally gave up saying that she is just a novice and will ask the expert to call later.. UI sucks big time... research reports were below par ... In trading, speed is everything ... had I applied for an hdfcsec or axisdirect in oct''12, I am sure I would not have missed the CARE IPO application... that''s a direct (950-750)*20 = 4000 INR loss...

Having already experienced ICICI direct, i would NOT recommend SBICAPSEC to anyone... just not worth it...