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First of all, they took almost two months to open the 3-in-1 trading account (with savings bank account already existing). No banking account internet banking userid/pw, trading account userid/pw received for over a year. Only demat account vouchers book received. I find none to attend to demat/trading account customers and resolve their issues or handle demat requests in my banking branch at Masoodpur, New Delhi-70. In spite of repeated requests through customercare online over last three months, internet banking userid/pw needed for creating lien on funds/securiies nor received till date. Userid and login/trading pw supplied after two month still not able to open the trading account. Initial plus two years maintenance charges deducted from account so for with zero service provided to me. Only auto-computer generated acknowlege of complaint was found to be working with no follow up action to redress the complaints.
Though a saving account customer of SBI for last 40 plus years, I have found banking services and systems of SBI highly deficient, many charges and penalities levied by their system unjustified and illegal as well as most of its staff unconcerned about customer care, inefficient and many a times callous,too, even at the main head office New Delhi branch. Too sluggish in solving customer probles, take months and year compared to just hours, day or a few days of private banks.
So I had already reduced my operations with SBI to bare minimum. They have copied only the (higher charges) rate structure of private banks, but staff and services remain the same apathetic - public/ govt sector cult: maximise personal advatages, job & future security, at the cost of public exchequer, strike work at will to extract these benefits to the hilt and damn the taxpayer public and customers.