Feedback Message Board

1. Interface/App looks very cluttered where they try to push several useless products.
2. Mutual fund switch option is full of bug, they will trigger the switch and MF's will disappear from your existing brokers portfolio as broker code will change but it wont appear in Paytm Money portfolio in most of the cases and you have chase them to get that fixed. Right now it has been around 20+ days and still I am struggling with their customer care.
3. Non-existing customer care, you cant talk to them as all the communication is one way and their agents are like robot who can just copy paste 90% time in response to your questions.
4. Their services are free so cant complain much but no serious trader investor should try to use their services. They are just good enough for few youngsters who want to have their first demat/trading account.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor