Chittorgarh.com Logo
Loading...

Zerodha Complaints

Zerodha Detail

Zerodha Account Opening

Invest brokerage-free Equity Delivery and Direct Mutual Funds (truly no brokerage). Pay flat Rs 20 per trade for Intra-day and F&O. Open Instant Account online with Zerodha and start trading today.

Zerodha is India's No. 1 stockbroker. It is largest and most popular broker offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and F&O, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. With Zerodha, the maximum brokerage you pay for any transaction is Rs 20 for an order (of any size, amount or segment). Zerodh... Know more about Zerodha

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2022-23 9 2,876,351
NSE 2022-23 240 6,680,702
BSE 2021-22 46 3,316,769
NSE 2021-22 543 6,277,434
BSE 2020-21 19 452,471
NSE 2020-21 868 3,602,074
BSE 2019-20 25 451,299
NSE 2019-20 432 1,414,376
BSE 2018-19 24 234,716
NSE 2018-19 265 887,267
BSE 2017-18 28 259,642
NSE 2017-18 339 540,905
BSE 2016-17 10 30,690
NSE 2016-17 99 165,586
BSE 2015-16 3 5,377
NSE 2015-16 25 61,970
NSE 2014-15 17 30,379
NSE 2013-14 8 17,523
NSE 2012-13 7 7,996
NSE 2011-12 4 1,163

Zerodha complaint at NSE

2022-232021-222020-21
Active Clients668070262774343602074
Complaints240543868
Resolved through the exchange186439723
Non actionable109398
Advised / Opted for arbitration000
Pending for redressal with exchange441147
No. of arbitration filed by clients146
Decided by arbitrators in favour of the clients034
Decided by the arbitrators031
Pending for redressal with arbitrators112

Zerodha complaint at BSE

2022-232021-222020-21
Active Clients28763513316769452471
Complaints94619
Resolved through the exchange94616
Non actionable230
Advised / Opted for arbitration110
Pending for redressal with exchange003
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free Equity Delivery Trading and Mutual Funds

  • Brokerage-free Equity Delivery and flat Rs 20 per trade for Intraday & F&O +
  • Brokerage-free Direct Mutual Fund investment +
  • Trade with the best trading platform in India.

This is a limited-time offer. Open Instant Zerodha Account online and start trading today.

Frequently Asked Questions

  1. 1. Is Zerodha good for intraday trading?

    Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

     

     

  2. 2. What are the charges for Kite online trading software?

    There are no charges for Kite trading software. It is available for free to its customers.

    Zerodha charges a one-time account opening fee of Rs 200 and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

    Zerodha also charges a monthly fee for using its API.

     

     

  3. 3. Is Zerodha good for beginners?

    Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

    Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

    Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

     

     

  4. 4. Is Zerodha safe?

    Zerodha is a safe, reliable, and a trusted broker like any other broker on the street with all the required certifications.

    Moreover, Zerodha is a zero-debt company and a SEBI registered broker, a member of NSE, BSE, MCX, and a registered DP with CDSL. Being a member of such regulatory authorities, the transactions of the company gets scrutinized at regular intervals protecting the interest of the investors.

    Read more at Is Zerodha Safe?

     

     


118 Comments

18. heena   I Like It. |Report Abuse|  Link|Feb 11, 2018 2:30:25 PMReply
मैंने करीब 10:50am को Brecket order (zerodha) में ट्रेड लिया था, 2000 quantity @ 800 limit price, sl@2, target @5 with trailing sl@1, . लेकिन अचानक share price नीचे चला गया ,, didn`t hit stoploss & automatically buy/sell signal generate होता गया (total 59 trades got executed at the same time i.e. 10:50:55 am) जिसकी वजह से मुझे 12000 रुपये का लॉस हुआ है,, i called zerodha customer care & mailed@ support@zerodha.com but didn`t get solution,instead got worst experience with zerodha customer care service,, they just don`t give importance to their customers,, please don`t open an account with zerodha instead open with upstox .
18.1. Yavnish Parashar   I Like It. |Report Abuse|  Link|Feb 12, 2018 11:48:14 AM
My experience is not good... I wasted my 300/- registration fee on them.
17. Dr. Munishwar   I Like It. |Report Abuse|  Link|Feb 8, 2018 4:19:48 PMReply
I requested the customer support to help me open an account and I got an email from Mr Alamgir Haque mentioning a link to open an account. It was a link for payment of Rs 500 with Demat & Commodities both ticked by default. After payment of Rs 500 was referred to web page to fill my details which stopped at aadhar validation as my mobile number & email was not registered in aadhar database. I promptly emailed Mr Haque to help me and I received a call after a couple of hours to inform that they will open both commodity and demat account despite me requesting him that I wanted only demat & if account cant be opened then i am refunded my money. To my surprise i am told its my problem that i paid and i better take both accounts or do as I like. I have never seen such an unprofessional attitude. thank god i learnt about them at the outset. Though i got duped and lost Rs 500 but i am sure it has saved me mental agony and a couple of thousand for sure. I will never advise anyone to open an account with such a "reputed" company.
16. Ankush   I Like It. |Report Abuse|  Link|Feb 7, 2018 7:23:08 PMReply
This is not good company to open an account.
They have lots of issue in there system.
Every now and then there is issue with kite, trading and reports.
Very unskilled support from them.
I would say worst support.
15. Raj   I Like It. |Report Abuse|  Link|Jan 22, 2018 10:48:55 PMReply
Zerodha is fraud discount broker
Zerodha having worst service I have ever gone throughout. Plz stay away from zerodha
Thanks
14. Shiva Shrivastava   I Like It. |Report Abuse|  Link|Jan 7, 2018 11:10:48 AMReply
They are literally the definition of ''SCAM'' please stay away, there apps dont work, they have hidden charges, which they will do anything to hide, they dont keep proper records, neither in P&L nor in contracts, their support system is as their name Zero, when asked with a technical query, they every time dodge it. Im removing my account, please dont go by their name, they dont discount anything, please stay away, you are better off giving more brokerage charges to someone who at least gives you proper P&L.
13. Ankit   I Like It. |Report Abuse|  Link|Dec 27, 2017 7:50:04 AMReply
Submitted my POA doc to zerodha on 23rd dec and still it is pending. Each and every time when i mail them all they want is more 24 to 48 hours. Will strongly recommend not to go with zerodha.

Wanted to know another discounted broker if anyone can suggest me?
12. victim of worst service   I Like It. |Report Abuse|  Link|Dec 23, 2017 9:07:33 AMReply
Zerodha apps are more for looks and namesake.. i have closely watched for nearly 4 years and have precisely learned that Their applications fail to work exactly during important and peak times. on 22 Dec market spiked up.. unfailingly all their apps Kite, Kite3 and Pi failed to work and get data since morning 9.17 till around 1 PM after which some of the stocks had live data and for rest of the stocks there were no data.
i tried calling then more than 20 times at this time and nobody picked call .. they kept my call on hold for more than 5 min each time.
Now, guys you tell me.. what should more a trader can do when all communications fail? still stick to this broker ? no way.. i dont want to risk my money and business for their low quality infrastructure.
my mails had cold response stating that some issues were there but resolved..
they just dont have sense of seriousness of stock market business to clients. i seriously doubt like another reviewer below stating that they are doing all these for their benifit.. they dont want clients to trade during important and crucial times and they want to take this oppurtunity.
11. Arvind   I Like It. |Report Abuse|  Link|Dec 22, 2017 9:00:46 PMReply
There are lots of bug in there KITE app (Software). You will in lots of trouble with there contract notes of your daily transaction (Contract notes provided by them is not much clear, if you want to check them you have to recalculate each and every transaction).

Lots of bug in there KITE software:
Very frequently they are showing inconsistent price (Some times High from actual and some times Low from your actual price). So, there is always a chances of loss due to inconsistent information.
10. Lukhmaan Khan   I Like It. |Report Abuse|  Link|Oct 27, 2017 12:53:48 PMReply
I had a issue of stop loss getting triggered at wrong price. After logging complaint i have not received any resolution. Before opening account I had read many such negative issues of orders getting executed at wrong price but never thought I would be victim. They even a huge price.
9. Anshu Kumar   I Like It. |Report Abuse|  Link|Oct 2, 2017 10:14:33 PMReply
Hidden Charges in Zerodha
While Account Opening Zerodha, does not say about charges for mobile no upadation.
Once, I became customer, Zerodha asks to pay Rs. 50 + taxes for updating mobile no. I am not sure how many other hidden charges are there in Zerodha.
8. sanjay soi   I Like It. |Report Abuse|  Link|Sep 19, 2017 1:32:52 PMReply


A totally unprofessional approach by company.

I opened Demat account in the name of on saturday. I gave time to pick up documents in AN of Monday ie 18 Sep 17. I got a confirmatory call from relationship officer in the morning that someone will come. I immediately sent my location for ease of finding the place and land line number too.

Nobody turned up then i again reminded the relationship officer that i am now leaving the office and gave the residence address. I got confirmation of the message but no responese from Pick up individual.

Got a call around 1930 that he will be able to come in the morning since office time is over and he will be there before 0800 hrs. I called up at 0810 hrs his response - "Sir I am still at home."

Can you imagine of more unprofessional approach for this even at the beginning of the relationship. I conveyed to relationship manager that this shows how the company will be behaving subsequently also and i am not interested in continuing with the account. The response was very cold and showed no interest in pursuing the case.

Having seen the comments above I am thanking my stars that I am not going ahead with opening the account.



7. Raunak Bajaj   I Like It. |Report Abuse|  Link|Nov 11, 2016 9:27:16 AMReply
You can rely that their software specially kite will never work on crucial days when you have volatility. I dont know why did i open an account with them. third class software infrastructure
7.1. raju   I Like It. |Report Abuse|  Link|Aug 9, 2017 1:33:33 PM
zerodha partner program is totaly fool I lost 2lak expenses

Zerodha Partner i payed them 25000 rs Zerodha brokership .. after paying thy teling office want, but i hav takn office for rent the office rent cost is 15000 rs but i tkn, , later thy told emplyee want to pkup form, only 100 rs thy give for pkup 1 form, , 1st thy told me all city demat form pkup thy give me, , but later there zerodha customer care telling to customer to send courier to zerodha direct, , thy not giving me leds all city only wekly 1 or 2 pkup thy giving and only 20 % brokerage sharing, , before paying thy told thy give all totoal leds city, , now a days thy r opepning online demat ac, , , totoal fek hai Partner, , if i goon to pkup form if customer not three 1 to 3 time i have to pkup 1 form i lost petrol 300 rs i zerodha give only 100 rs ..i lost 2 lak in office all expenses, , and so dont take Zerodha Partner office
6. CSN Murty   I Like It. |Report Abuse|  Link|Apr 30, 2017 12:45:52 PMReply
Friends, I am a recent victim from the company. I had not noticed that they had debited my account with with 65K. I lost more than one lakh in the month of April, 2017.
when I complained they are not responding and asking me to submit proofs.I submit the case as under
I had one open sell future position for 1 lot in DLF @175.50(May expiry). One day I sold one position on intra day basis @ 160 and bought @159.10 making Rs.4500/- I repeated the same for 4 times thinking that I made Rs.4500 each time for 4 times (Intra-day MIS basis) to my shock on 26th April, their back office confirms that I made a loss of Rs65000/- and surprisingly the average of the sale position of DLF has jumped by more than 20 rupees and was showing in positional profit at the time of normal trading hours. I have not noticed the change in the price and closed the position at a profit of Rs 5000/- and then started questioning the company while it was too late. They robbed me of for Rs65000/- in one instance and on earlier occassion for more than 25000/- in another incident. Net net it apears that I lost more than Rs1 lakh by now they are yet to respond to my querry and are asking me to submit proof to my claim of having done DLF intra-day transactions. How do we produce claims. It appears that they are not safe people to trade with. I am willing to close my account as soon as possible I have two open positions and few in holdings. Kindly exercise caution. We should not go by the less or no charges for trading but we may lose our money in total as opined by few others. My case is a very latest case.
5. Santanu Chakrabarti   I Like It. |Report Abuse|  Link|Mar 28, 2017 7:10:47 PMReply
Luckily with minimum loss, I came out! I am a NRI! yesterday(27.03.17), I was trying to open my zerodha account online! I put my name,email id, contact mobile no. (nri number only), PAN no., then submit, then payment page for Rs. 500 came, made the payment and after that call came from zerodha, bangalore that I can not open account online as I am a NRI! I asked, then why u kept the provision to apply by NRI too as it was taking full 14 digit mobile number! If the application is for resident only, 10 or 11 digit maximum would be accepted! they have no answer but trying to justify wrongly! I understood something fishy! when I told to return my money , he(One namely Karthik) told, its not a problem as its zerodha! yes, its zerodha as after sending mail to them for return of my Rs. 500 , i have got no reply though they were writing to me for closing of my earlier demat account and open it in zerodha, keeping same earlier PIS! When i asked how it will happen when u r closing earlier demat but keeping PIS, they had no reply in that too! God saved me from these fraudsters!
4. Arjun   I Like It. |Report Abuse|  Link|Feb 9, 2017 2:48:33 PMReply
If you want get in trouble in your life and lose all your money than go with Zerodha.

They have no responsibility of Service there software will place order randomly or do mauplation. You will be sucked and you will lose all your money.

They say last that we are not responsible for software system faliure malfunction it, they manipulate your account and make bankrupt.

Guys please Stay away any one needs proof of software working contact me.

It happened recently 25-Jan-16. They are fraud and scam people specially Hanan Delving. He tells he is not responsible for software failure and its market loss. When order executed without our consent how that is market loss guys.

Stay away don''t run behind cheap people check people who not take responsibility.

Wiped my 4 Lakhs from 25-Jan-16 to 31-Jan-16 just in matter 2 days they wiped my account with unknown trades without my consent and thsoe you cannot see on their trading platform or even their support team can''t you only see your margin blocked and your balance deduction every end of day when you ask it''s software problem you see wrong information in back office.

Stay away from Hanan Delving& Zerodha team . Stay away from pathetic service

Keep your money Safe it''s hard to get back so much amount. Because our system is its faliure to action against such malfractices as SEBI it''s self doesn''t take responsibility of software glitch as per it''s terms and conditions But who is responsible for software failure share broker& you can only fight manipulation and execution of order. They manipulate software logs easily it''s very easy to change software logs and order history as they have source code software as it''s in house software. You will be trapped with huge loss.

If one feels this is wrong what I wrote tell me do we need margin to square off option bought. They asks Margin to square off open position.
4.1. harish   I Like It. |Report Abuse|  Link|Mar 6, 2017 3:21:40 PM
Your Message where are you from
4.2. Angel   I Like It. |Report Abuse|  Link|Apr 17, 2017 2:14:35 PM
Agree. Recently they squared my Bank Nifty 22000 CE without my permission. The option was bought 2-3 days back. The reason that they gave is they exceeded broker limit of 15% allotted to each broker by exchange. In order to reduce OI(open interest) they have squared my position even without asking me. They can square position which last entered but not the one that were entered 2-3 days before. I have lost my trust on them and now switching to another broker. But this incident told me that something phishy definitely going on in Zerodha. Most likely Zerodha themselves have sold too many Bank Nifty options on expiry day but instead of squaring their own position to reduce OI, they preferred to square my position. As I understand, this can happen on any day when they see opportunity and build big positions and to protect their own profit, they square ur position without ur consent causing u a loss/loss of an opportunity. Better to switch to a broker who don''t manipulate like them. I also have trading account with ICICIdirect since 12 years but never faced any such issue with them. So if any one of u want to to trade with Zerodha for their low brokerage then do it at ur own risk. Else there so many discount brokerages available in India.
3. GUNDAPANENI   I Like It. |Report Abuse|  Link|Jan 6, 2017 3:00:14 PMReply
Kite is utter waste. it just shows no of shares i owned and current market price only. Rest all are zeros.
I could not see profit and loss or the price which i own the shares.
whats the use, How could i sell them when i did not remeber or shown which price i bought them.
i felt like trading with news paper instead of KITE mobile or Web App.
No link between KITE , Q and other zerodha end systems getting 502 error frequently while browsing.
2. Thomas Aaroon   I Like It. |Report Abuse|  Link|Jan 5, 2017 12:01:58 AMReply
When you buy or sell the equity/Future contract of a same company or product, end of the day they will calculate Profit & Loss. In KITE there is possibilities for error. In my experience, I took short position in Aluminium Future contract, I sold 2 lot at different rates and timings and purchased 1 lot to exit short position and kept another 1 lot for tomorrow exit.
i.e, 3 trades in a same day, 1st trade is 1 lot sell, 2nd trade is 1 lot buy and 3rd trade is 1 lot sell. So 2 sell and 1 buy in same day.
1) 1st sell (1 lot) at Rs. 115.80
2) 2nd Buy(1 Lot) at Rs. 115.55
3) 3rd Sell (1 lot) at Rs. 114.90

KITE calculated my P&L as took the average of 2 sell(2 lot), i.e Rs. 115.80 + Rs. 114.90 = 230.7/2 = Rs.115.35, thus P&L is Rs.115.35 - Rs. 115.55 = Rs. 0.20, But, still I have 1 lot to exit(open Position),Now our concern is what is the price of open position ?

As per KITE, price of open position 1 lot is Rs. 114.9(KITE not considered the average price of 2 sold lots i.e Rs. 115.35). This is a big scam. So, updated P&L and open position price in KITE should be watched carefully, otherwise, KITE will suck your hard earned money without any mercy.


1. Pankaj Negi   I Like It. |Report Abuse|  Link|Nov 19, 2016 12:19:18 PMReply
After getting so many calls from Zerodha support, I opted to open a account in it. I submitted my documents on 28th Oct 2016 and my account is not yet activated till date (19th Nov 2016) - 3 weeks.

Not sure how many more weeks they are going to take for this. Everytime I call their sales representative, I get the same answer -"Sir it will take 2 more days".

As a growing company, I suggest you take care of your customer so that you get reviews and retain them. I am highly pissed with the kind of support I am getting from Zerodha.

Thanks - A frustated Zerodha customer (to be or not)