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Upstox Complaints

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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Know more about Upstox

Complaint against Upstox Broker

Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2023-24 37 783,887
NSE 2023-24 209 2,401,555
BSE 2022-23 28 766,578
NSE 2022-23 402 2,880,604
BSE 2021-22 43 499,893
NSE 2021-22 502 5,215,523
BSE 2020-21 7 143,126
NSE 2020-21 862 2,141,095
BSE 2019-20 11 142,797
NSE 2019-20 164 619,305
BSE 2018-19 7 22,381
NSE 2018-19 58 92,781
BSE 2017-18 2 24,483
NSE 2017-18 35 43,889
BSE 2016-17 1 3,910
NSE 2016-17 21 17,229
BSE 2015-16 1 3,049
NSE 2015-16 10 10,622
NSE 2014-15 4 7,372
BSE 2013-14 1 340
NSE 2013-14 1 4,631

Upstox complaint at NSE

2023-242022-232021-22
Active Clients240155528806045215523
Complaints209402502
Resolved through the exchange196347402
Non actionable83677
Advised / Opted for arbitration000
Pending for redressal with exchange51923
No. of arbitration filed by clients143
Decided by arbitrators in favour of the clients142
Decided by the arbitrators000
Pending for redressal with arbitrators001

Upstox complaint at BSE

2023-242022-232021-22
Active Clients783887766578499893
Complaints372843
Resolved through the exchange342443
Non actionable785
Advised / Opted for arbitration000
Pending for redressal with exchange340
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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110 Comments

30. Mamta   I Like It. |Report Abuse|  Link|April 9, 2020 6:01:07 PMReply
Hi
Its being everyday small problems like not login & logout with showing no portfolio at the time of selling.
But this time its diguesting I bought cadilah & Gail on higher price but this app is showing on less price so my 13 k is completly loss.If i sell on higher price to accumalate my profit than I have to pay higer tax.
29. Srikanth   I Like It. |Report Abuse|  Link|April 9, 2020 3:37:43 PMReply
Worst APP. From Morning it is not showing any of my stocks in the stock list. All stocks are gone. Their server is very bad and no one is responding to mail or calls.
28. Tejaswi   I Like It. |Report Abuse|  Link|April 9, 2020 10:31:47 AMReply
MY SHARE WHICH YESTERDAY I PURCHASED IS NOT SHOWING IN MY PORTFOLIO I JUST WANT TO CHECK OUT YOUR NETWORK ERROR ANY BRING THAT SHARE BACK AND YESTERDAY SHARES AMOUNT NOT SHOWN ON USED FUND COM SO KINDLY MAKE THIS PROCESS FAST.
27. Arun G   I Like It. |Report Abuse|  Link|April 9, 2020 9:58:25 AMReply
From past two days i am facing loss due to your server down issues.I am intraday trader for me every sec of the trading service is crucial.do something about this issue . who will bare my losses
26. Jyothi   I Like It. |Report Abuse|  Link|April 9, 2020 9:57:37 AMReply
This is ridiculous neither app nor web platform is working, they should have stopped the service with prior intimation, who will bear the losses incurred.
25. Vinay Batchu   I Like It. |Report Abuse|  Link|April 9, 2020 9:49:42 AMReply
The app does not show that my order has been executed. Website does not work.
When I log back in after a while, I realize that my order has been executed and I have run into loses. My internet cannot be an issue here because I have tried this from 3 different connections.
24. Vardharajan Iyengar   I Like It. |Report Abuse|  Link|April 9, 2020 9:40:08 AMReply
Upstox is worst app, unable to login during trading hours it says login service is unaivable secondly app is also not working.

This is not doe guysss. people end up losing money just because of your poor performance?
23. Aditya Bakshi   I Like It. |Report Abuse|  Link|April 8, 2020 8:10:48 PMReply
My money is being stolen or mis calculated.i bought 14shares of a company in 175rs and sold it in 200rs...and they are showing my profit is 97rs.but while I am selling it it was proper..how will I get back my money.its pathetic
23.1. Aditya Bakshi   I Like It. |Report Abuse|  Link|April 8, 2020 9:37:23 PM
Issue has been resolved.thank you.
22. Sandesh   I Like It. |Report Abuse|  Link|April 2, 2020 8:32:59 AMReply
When login upstox keystone account for profit loss summary but data not available
22.1. Sudeesh   I Like It. |Report Abuse|  Link|April 8, 2020 11:53:18 AM
Yes
21. Ravi Jaiswal   I Like It. |Report Abuse|  Link|March 30, 2020 2:05:06 PMReply
WORST SERVICES FROM RKSV UPSTOX SO BAD TO SAY NO ONE RECIVE CALL OR SERVICES THATS WHY WE LOSE OUR MONEY
20. neeraj shukla   I Like It. |Report Abuse|  Link|March 25, 2020 1:46:32 PMReply
MY SHARE WHICH I PURCHASED IS NOT SHOWING IN MY PORTFOLIO I JUST WANT TO CHECK OUT YOUR NETWORK ERROR ANY BRING THAT SHARE BACK AND I ALSO MAILED U ON SUPPORTUPSTOX.COM SO KINDLY MAKE THIS PROCESS FAST
19. Sunil S   I Like It. |Report Abuse|  Link|March 19, 2020 3:07:25 PMReply
Very poor customer service, if we try to contact the customer care it will not connected and if we mail to their customers care no action. Upstox is a trading plat form and we infect our money. But their response if very bad, we cant trust them for invest our money.
18. Aayush Mittal   I Like It. |Report Abuse|  Link|March 13, 2020 12:53:08 PMReply
Upstox do not place any order and i have no option to compliant for this. An error shows when i placed order i.e error user/user target not logged in
17. suvojit roy   I Like It. |Report Abuse|  Link|March 5, 2020 10:28:44 AMReply
sent rupees 10000 from my bank a/c to my upstox a/c but my upstox a/c does not show any transaction
16. Dr Venkatesh ishwar bugdi   I Like It. |Report Abuse|  Link|February 18, 2020 5:27:11 PMReply
U people r useless and b**ta**ds..i already registered on upstox, uploaded all my documents and bank details ...now when im trying to login its showing that my mobile number isnt registered..fcuking bullshit app and bullshit team 
15. Sushant vilas   I Like It. |Report Abuse|  Link|December 28, 2019 1:13:38 PMReply
Hidden brokerage charges is to much mc company I'll raise complaint to SEBI.
Fake company very bad service
14. Rupesh Bhivgade   I Like It. |Report Abuse|  Link|December 4, 2019 8:05:46 PMReply
Very disgusting and bad experience with upstox discount broker.
I refereed two of my colleges for upstox my total referral amount is Rs 800, i withdrawn first referral amount which is 300 but for second referral amount which is 500 it is showing my closing balance as Rs: -500. i don't know how they calculated this 800-300 = -500.
And even there is no option to withdraw this amount as it is in negative.
They must be ashamed of their services as they are saying as this is a big discount brokerage firm.
13. Sandeep   I Like It. 1|Report Abuse|  Link|October 21, 2019 8:51:05 AMReply
Worst and untrusted app...
I add fund Rs 4500/- and buy 2 stocks at Amo
but today my balance is zero and nothing I have in my portfolio. I don't know where all my money have gone..
13.1. Vaishak   I Like It. |Report Abuse|  Link|November 17, 2019 9:14:27 AM
Did you get your issue resolved?
12. Vilas kalambe   I Like It. |Report Abuse|  Link|November 16, 2019 8:04:27 AMReply
सर, मैने 15 नोव्हेंबर 2019 को बँक ऑफ इंडिया मैं intraday ट्रेडिंग की तब मेरे फंड मैं पैसे थे और मैने प्रॉफिट भी कमाया था फिर मेरे फंड मे बॅलन्स 0.00 बता रहे है
इसके पहले भी 14 नोव्हेंबर 2019 को भी 13 नोव्हेंबर 2019 के फंड के हिसाब से भी कम बॅलन्स बता रहे था पर मैने निगलेट किया लेकीन आज भी 16 नोव्हेंबर 2019 को फंड मे बॅलन्स 0.00 बता रहे हैं मेरे फंड मे कैसे बॅलन्स कम हो रहा हैं प्लिज details बताये
11. SOMYA SHUKLA   I Like It. |Report Abuse|  Link|November 2, 2019 3:54:07 PMReply
MY TRADING ACCOUNT IS REFLECTING ZERO, I WANT TO SPEAK WITH SOMEONE AND NEEDS ASSISTANCE AND NO HELP IS AVAILABLE I WANT TO KNOW HOW IT IS SHOWING ZERO BALANCE