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Upstox Complaints

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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Know more about Upstox

Complaint against Upstox Broker

Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2023-24 37 783,887
NSE 2023-24 209 2,401,555
BSE 2022-23 28 766,578
NSE 2022-23 402 2,880,604
BSE 2021-22 43 499,893
NSE 2021-22 502 5,215,523
BSE 2020-21 7 143,126
NSE 2020-21 862 2,141,095
BSE 2019-20 11 142,797
NSE 2019-20 164 619,305
BSE 2018-19 7 22,381
NSE 2018-19 58 92,781
BSE 2017-18 2 24,483
NSE 2017-18 35 43,889
BSE 2016-17 1 3,910
NSE 2016-17 21 17,229
BSE 2015-16 1 3,049
NSE 2015-16 10 10,622
NSE 2014-15 4 7,372
BSE 2013-14 1 340
NSE 2013-14 1 4,631

Upstox complaint at NSE

2023-242022-232021-22
Active Clients240155528806045215523
Complaints209402502
Resolved through the exchange196347402
Non actionable83677
Advised / Opted for arbitration000
Pending for redressal with exchange51923
No. of arbitration filed by clients143
Decided by arbitrators in favour of the clients142
Decided by the arbitrators000
Pending for redressal with arbitrators001

Upstox complaint at BSE

2023-242022-232021-22
Active Clients783887766578499893
Complaints372843
Resolved through the exchange342443
Non actionable785
Advised / Opted for arbitration000
Pending for redressal with exchange340
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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110 Comments

70. Satish Rathi   I Like It. |Report Abuse|  Link|November 21, 2020 10:22:51 AMReply
दयनीय सेवा। कोई भी मेल का जवाब नहीं देता। अकाउंट बंद करने के लिए टिकट और मेल भेजा। ३ बार टोल-फ्री पे बात भी की लेकिन अभी तक अकाउंट बंद नहीं हुआ है Ticket ID - 2319082
69. seema   I Like It. |Report Abuse|  Link|October 23, 2020 6:02:49 PMReply
pathetic service. no one responds to mail. sent mail for closure. they have closed the ticket without any resolution
68. shubham   I Like It. |Report Abuse|  Link|September 16, 2020 11:04:11 PMReply
I have sent them form for closure but they did not respond me for one month due to which i have to pay monthly charges and second thing they have closed the raised ticket in upstox app, without email.
68.1. Karthik   I Like It. |Report Abuse|  Link|October 20, 2020 1:33:42 PM
Even I am facing similar problem I received a mail 1 month back itself stating that my account closure is processed but now received another mail stating that account closure is on hold due to debit balance
67. Vikas   I Like It. |Report Abuse|  Link|September 14, 2020 9:11:33 PMReply
I had done all formalities for opening account with upstox . They also took payment but later one executive called and informed that due some document issue they are not able to open my account. It has been 3 months and they haven't refunded the fund i paid for the account. Even after several reminder emails no one has helped from their side. NEVER OPEN YOUR ACCOUNT WITH SUCH CHEATS.
66. Prakash Gawas   I Like It. |Report Abuse|  Link|August 29, 2020 1:08:17 PMReply
Upstox is not calculating as per brokage calculator given in upstox.. high brokerage is calculated for me..
65. Anurag Patole   I Like It. |Report Abuse|  Link|August 10, 2020 1:48:52 PMReply
None of your customer care helpline number works
64. Manish   I Like It. |Report Abuse|  Link|August 2, 2020 4:51:41 AMReply
My Yes Bank share holding average price and total investment amount is incorrect. Even after complaining issue hasn't been fixed.
63. Anand   I Like It. |Report Abuse|  Link|July 31, 2020 2:37:09 PMReply
Hi sir
I have money traded available but m unable to buy
62. YOGESH SONAWANE   I Like It. |Report Abuse|  Link|July 29, 2020 8:02:37 AMReply
HEELO. WHY MY TOTAL PROFIT FROM LAST DAY IS NOT ADDED IN MY TRIAL BALENCE
61. Brijendra   I Like It. |Report Abuse|  Link|July 21, 2020 6:36:06 AMReply
in upstox app login problems many days and many times exist.
So we couldn't trade .
61.1. Bala Reddy   I Like It. |Report Abuse|  Link|July 22, 2020 9:44:05 AM
in upstox app login problems many days and many times exist.
even some times -we will not able to sell shares
60. NR Manohar   I Like It. |Report Abuse|  Link|July 21, 2020 9:47:39 AMReply
of late upstox platform has become totally unreliable. For the last 2 weeks I am having issues with login delays from 3PM onwards and now last 2 days even during daytime. Response has been PATHETIC.
I think we must move to some others as the issues are kept pending for a long time.
59. Gautham Chand   I Like It. |Report Abuse|  Link|July 20, 2020 11:25:19 AMReply
Worst services,,,login issues a lot of times and not yet corrected till today but still praises itself like a lord .Couldnt squareoff my position which charged me a lot ,aal some sort of cunning business.Zerodha is far more better
58. Vaibhav Kamdi   I Like It. |Report Abuse|  Link|July 17, 2020 3:16:26 PMReply
Really Upstox isn't able to handle the day task and their services. If they are bad in the services which needs your customers. So please I request you stop and close your trading company.

Please focus on to give the customer satisfaction not to increase the upstox user.
57. suhail thekkumbath   I Like It. |Report Abuse|  Link|July 17, 2020 3:14:33 PMReply
not able to connect upstox, its very slow platform for trading. pls reslove this problem
56. Abhijit Chatterjee   I Like It. |Report Abuse|  Link|July 17, 2020 12:20:56 PMReply
not able to login. its giving error. i will make loss of not sell now.
55. midhun   I Like It. |Report Abuse|  Link|June 23, 2020 7:23:54 AMReply
At the time of opening the account upstox said that 450rs worth brokerage free if i open the accnt at 250 rs of account opening charge . but they have charged me brokerage on every trade..now i understood this company is absolutely fraud..its better to go with zerodha.
54. Avinash Paikrao   I Like It. |Report Abuse|  Link|June 19, 2020 4:19:12 PMReply
my delivery stock is not sell i am all ready getting a TPIN when i am call to helpline they didnot pickup mobile /landline no
53. Shubham Deokar   I Like It. |Report Abuse|  Link|June 11, 2020 7:46:36 PMReply
It has been 2 days since withdrawal i have not yet received money
52. JK PATEL   I Like It. |Report Abuse|  Link|June 10, 2020 1:51:50 PMReply
I AM NOT ABLE TO SELL MY STOCK, ONLY PURCHASE CAN DO BUT CANT SELL...KINDLY STOP TRANSACTION WITH THIS SECURITY COMPANY. IT IS SHOWING LIKE
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IT WILL KEEP ROTATING AND NO SELL CAN BE DONE
51. RAJ TAMBAKU   I Like It. |Report Abuse|  Link|June 1, 2020 11:17:32 AMReply
I CANT SELL STOCKS FROM MY HOLDING TODAY! IT IS SO SHOCKING TO SEE MY PROFIT ERODE. NO CUSTOMER HELP AVAILABLE AS EXPECTED. NO NUMBER IS WORKIGN ON A MONDAY MORNING. IT IS SUCH A LOUSY DECISION I ADE TO TRADE WITH THIS BROKER. STAY AWAY. I HAVER RECORDED MY DESKTOP TO SHOW HOW MY PROFIT VANISHED. HOW NO ONE RESPONDED. HOW THE SOFTWARE DID NOT WORK.