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 HDFC Securities Customer Reviews, Complaints, Experiences & True Feedback

HDFC Securities Ltd

HDFC Securities(HDFCsec) is Equity Trading Company of HDFC Bank. HDFC Securities provide both online trading and trading on phone. The HDFC Securities trading account has a unique 3-in-1 feature that integrates your HDFC Securities trading account wi... Know more about HDFC Securities Ltd

Stock Broker Review Ratings

Overall Rating Fees Brokerage Usability Customer Service 73 votes
Rated 2.4 stars Rated 2.3 stars Rated 2.1 stars Rated 3.0 stars Rated 2.8 stars Rate
              

241. Vipin  Jan 15, 2013 11:29:32 AM IST |  Reply 

They say no annual charges but they charge annual folio maintaince charges between 750rs to 300rs making it one of the most expensive. If you compare it to say icici it may look the same but if you look at the features once you login hdfc is very basic you cannot really tract the profit loss or trades or any other thing.

241.1. Roger  Jan 24, 2013 4:59:51 PM IST | 

Hi Vipin,.. you can downthe p&l report online from your trading account, following the link History> sec settlement > Equity profit & loss report, and for the demat annual folio maintaince you should contact Hdfc Bank demat desk on 61606161.

240. Navneet  Jan 5, 2013 2:51:20 PM IST |  Reply 

Iam a frustated customer of hdfc bank''s demat/brokerage services.
They are very costly and poorest service providers.
I have no words to express my frustation. Iam taking an exit from their brokerage account.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Excellent
Customer Service - Very Poor
Overall Experience - Below Average

239. RAJ  Jan 2, 2013 6:10:32 PM IST |  Reply 

NEVER OPEN ANY TYPE OF TRADING A/c WITH HDFC SECURITIES.IF YOU ARE OFFLINE TRADER THEN THE PEOPLE WORKING THEIR WILL GIVE TRADING TIPS WHICH WILL DEFINITELY REDUCE YOUR CAPITAL.
I HAVE TOTAL EXPERIENCE WITH THESE PEOPLE & EVEN THE BROKERAGE CHARGED BY THEM IS MANY MORE TIMES HIGHER THAN ANY OTHER BROKERAGE COMPANIES.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

238. C.ARABINDOW BASKARAN  Dec 9, 2012 10:32:46 AM IST |  Reply 

I am having dmat account with HDFC securities.
I am doing trading with phone for ordering the trade. The problems are that the staff at Madras branch are not attending the call. The reason I presume is due to over flooding of calls from the customers.
In share trading every second counts. If we miss the target to sell or buy we will be loosing thousands of rupees. Can you make arrangements to speedy attention of customers in order placing
Due to some personal reason I am unable to maintain minimum balance in my savings bank account for which I am penalised Rs. 393x4 Rs.1572 by debitting from my account.
This forces me to look for some other banks to do trading.Govt banks like SBI allow us to maintain O balance.

237. Gaurav  Nov 21, 2012 10:19:27 PM IST |  Reply 

Hdfc has mobile trading option!!!!!

237.1. Chittorgarh.com Team  Nov 22, 2012 8:14:33 AM IST | 

Hi Gaurav,

Yes, HDFC Sec offers mobile trading option. You can find more detail about this at below link:

http://www.hdfcsec.com/ContentPages.aspx?docid=201102110500561662414

237.2. Peter  Nov 23, 2012 5:33:01 PM IST | 

Mobile trading facility is available with Hdfc securities through blackberry, Android phones & tablet java , window based phones, iphones
http://www.hdfcsec.com/ContentPages.aspx?docid=201102110500561662414

236. Amit  Nov 21, 2012 11:18:25 AM IST |  Reply 

HDFC charges huge depository charges.If you combine them with the brokerage charges, it eats up your profits considerably.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Customer Service - Average
Overall Experience - Below Average

235. anil sharma  Oct 26, 2012 6:37:50 PM IST |  Reply 

I had gone through compare chart in which hdfcsec .com is showing Demat AMC charges as nil but practically they charge heavely. Also every sell carried out by client is charged @20 Rs for demat account which is not shown in table. Any Reply.

Hdfcsec.com says they charge .15% on intra-day but their bills state .71%. this is a clear case of misguiding customers. Any reply from there end.

235.1. varun  Nov 1, 2012 5:43:17 PM IST | 

I suggest that for dp charges you may contact at 022 61606161 with Extn - 5 or write an email to Email as its charged by HDFC Bank Depository section.

However, brokerage for intra day HDFC Securities Ltd., charge 0.05% or Rs. 25/- on each side also brokerage structure is updated in their website

234. Rakesh Kumar Verma  Oct 26, 2012 12:14:02 PM IST |  Reply 

Hi
I am using of HDFC SEC Dmat account. Brokerage charges is very high and bank also charge as depository Rs.25 +service tax per sale separately.So now i have decided to close of depository service of hdfc sec.

Ratings:

Brokerage Charge- Very high
Account Maintenance Fees - Very High
Website Usability - good
Customer Service - Very Poor
Overall Experience - Very Poor

233. byju  Oct 21, 2012 3:52:53 PM IST |  Reply 

Costomer service from HDFC Securities is fast and result oriented... in my experice as compared to ICICI Direct.

Byju

232. rajesh lulla  Oct 3, 2012 9:11:24 PM IST |  Reply 

brokerage is on the higher side .... rest all is good. reduce minimum brokerage to Rs 15 and 0.2% delivery and 0.02% intra day (for online trades) . options brokerage should also be reduced to Rs 50-75 per lot . if they can do it these guys will beat competition hands down . customer service is excellent.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent

231. rajat  Sep 28, 2012 1:50:25 PM IST |  Reply 

i am being charged flat 2.5% brokerage which is highest among all the other brokers...pathetic.

230. Hema  Sep 20, 2012 9:41:17 AM IST |  Reply 

Trading in HDFC Securities is a good experience. Portfolio is well designed. Cost price and current price are available in portfolio. It shows the profit / loss in portfolio. Its easy to trade on HDFC than ICICI Direct.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Excellent
Customer Service - Average
Overall Experience - Above Average

229. Bijender Kumar  Sep 19, 2012 9:57:17 AM IST |  Reply 

Good service provided by HDFC Sceurities, web site based trading plateform good but DP charges cut monthly from the account is very surprise, how much they may cut ia can not under stand the formulae for monthly DP charges. I am maintaining my account since August 2008.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Below Average

229.1. Kevin  Sep 24, 2012 5:31:09 PM IST | 

Hi, I agreed with your comment towards the HDFC Securities Ltd. However,i suggest that for dp charges you may contact at 022 61606161 with Extn - 5 or write an email to Email as its charged by HDFC Bank Depository section

228. SUNDEEP  Sep 18, 2012 10:58:10 PM IST |  Reply 

WHAT HAD HAPPENED TO ME , I THINK HA NOT HAPPENED WITH ANYBODY . I GOT A JOB IN PUNE IN HDFC STANDARD LIFE 2008. SO THEY OPENED MY SALARY ACCOUNT, WITH THAT CREDIT CARD ALSO, AND EVEN THEY OPENED MY DEMAT ACCOUNT WHICH I NEVER WANT THAT TIME. COZ EVEN I WAS NOT AWARE OF A SINGLE THING IN SHARE MARKET. AS MY BOSS INSISTED OR CUD SAY FORCED ME TO OPEN DEMAT ACCOUNT. AS FOR CREDIT CARD I GOT BENFET , NO BLAME FOR IT . BUT FOR DEMAT I GOT SCREWED UP . THE KIT NEVER REACHED MY HOME . BUT WHEN AFTER 3 YEARS IN 2012 AUGUST , SUDDENLY I HAVE GIVEN A CHEQUE TO SOMEBODY TO CASH FROM MY ACCOUNT . THE CHEQUE GOT BOUNCED DUE TO INSUFFICIENT FUND . DO U KNOW WHY? BECA800 RS WAS DEDUCTED FROM MY ACCOUNT AS AMC AFTER 3 YEARS . WHICH I WAS NOT AWARE AND NOBODY HAD TOLD ME OF THAT . EVEN HDFC SEC PEOPLES HAVE NEVER INTIMATED ME . AS I WAS NOT AWARE OF THAT I HAVE TO CLOSE THAT DEMAT ACCOUNT. WHEN FINALLY I CLOSED IT UP , I SUFFERED A LOT . EVEN I ASKED THEM THAT I HAVE NEVER TRADED , OR EVEN I HAVE NEVER GET THE OPENING KIT . I GOT A REPLY THAT ITS COMPANY POLICY. SO UNETHICAL HDFC SEC DIVISION IS I CAME TO KNOW . AS I AM A DAILY TRADER SINCE LAST YEAR IN IIFL . IT IS GOOD .

227. GAGAN BAJAJ  Sep 6, 2012 11:56:59 AM IST |  Reply 

HDFC has very poor customer services. I am thinking to close my account pretty soon.

Rated Overall Experience 'Very Poor'.

226. tomato  Aug 16, 2012 5:27:56 PM IST |  Reply 

hi... without any reason the trading account will not be deactivated. so you may call there customer care desk @ 39019400 or write at Email and surely you will receive an revert from them.

225. Rakesh Agarwal  Aug 9, 2012 1:00:59 PM IST |  Reply 

I have my trading account which they have deactivated without any information. I have complianed to the customer care but not getting reply. It is nightmare to deal with the employees of HFDC securities. It is my sincere advise not to open any demat cum traidng account since there are so many other options available.

224. S. Yadav  Jun 6, 2012 7:03:59 PM IST |  Reply 

I have a trading a/c with HDFC since last 2 years. I like it very much for the following.

- safety/security on net is very strong.
- timely execution of required process.
- customer care service is very good.
The only drawback on their system is when we want to place an order through phone, we have to wait for the long time.
Ahough the brokerage rates are a little bit high, my overall rating is "Better". If HDFC securities reduces its brokerage rates for retail investors then,I THINK, a huge no of retail investors will switch to HDFC Securities.

Thanks
S. Yadav

223. mohsin shaikh  May 24, 2012 9:15:11 AM IST |  Reply 

PLEASE READ IT CAREFULY BEFORE JOINING HDFC.MY NAME IS MOHSIN SHAIKH & i wz selectd in hdfc securities on 7th May 2012.it WZ clearly mentioned in d offer letter dt if i clear my product test & viva i wil b appointed 4 d post.aftr 3weeks of training conducted by my trainer SMRUTI,wz askd 2 appear 4 prdct test n viva.i did well infact i wz d nly 1 in my batch who did wel bt d nxt mrng i wz rejected n wz terminated frm d post.the resn,SMRUTI said i dint clear d prdct n viva wen i demanded 4 disposing me test papers she said its nt allowed,jst a stupid xcuse.wen my batch mates askd her 4 a resn as dey said i wz d best in my team SMRUTI said my behaviour wz nt good.MY SENIOR N PEERS wen reported dt i wz d best on cals n i did my job wid g8t confidence den y i got rejected SMRUTI hd no wrds in her mouth.HDFC SECURITIES does partiality wid der employes on religious basis & practise persnl greviances i am d victim of der INJUSTICE.think twce bfre joining dem.i dint get ny PAY 4 wrkng 3weeks SMRUTI does descrimination on her job n HDFC supprts dis m shckd dt doz ppl got selectd who cnt evn operate keys properly.dis is d resn y HDFC lacks cstmr satisfaction.IF DIS IS WHT HAPPNS WID D EMPLOYES,DEN I CNT EVN IMAGINE HW WORST DEY CN GO WID DER CUSTOMERS.

222. c.arabindow baskaran  May 3, 2012 6:57:55 PM IST |  Reply 

I have had sold 400 Kwality Dairy Equity Shares on cash market on 30.4.2012.Till date and time (3.05.2012 18.45 hrs) the money has not been credited to my S.B account.Yesterday when I contacted my HDFC SECURITIES broker for buying DCB stock option he said only on realisation of cash which I have had sold from Kwality dairy is realised I can make the transaction on options .Since 4 days I am sitting idle viewing the stock in my system without doing any trade.Can you explain?

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