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HDFC Securities Ltd

HDFC Securities(HDFCsec) is Equity Trading Company of HDFC Bank. HDFC Securities provide both online trading and trading on phone. The HDFC Securities trading account has a unique 3-in-1 feature that integrates your HDFC Securities trading account wi... Know more about HDFC Securities Ltd

HDFC Securities Stock Broker Review Ratings

102 votes  Rate HDFC Securities

Overall Rating Fees Brokerage Usability Customer Service
Rated 2.4 stars Rated 2.3 stars Rated 2.1 stars Rated 2.9 stars Rated 2.8 stars
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118. VKGUPTA  Jun 18, 2009 11:21:11 AM IST Reply
I have demat and Trading account with HDFC. I am not satisfied with the sevices because of following:
1. To do trading I have to call Mumabai on STD and the network remains most of the time busy (may be telephone lines are not in commonsurate with nos. of customers). It would be better if some nos. are also available at Delhi also.
2. I tried to purchase shares of Satyam when it was falling around Rs 10 but could not get the line even after trying for3 hours continuously without break and I missed the golden opportunity. Today it has crossed Rs 85.
3. Inspite of such poor services the brokerage being charged as high as 0.5 % but others like infoline and many more charges just 0.2% and you also will get them on single dial. Infact they also provide Personal mobile nos. also to facilitate customers.

Could any one of HDFC resposible officer (which I believe there is none)address my grieviences so that I donot shift to other brokerrs.
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117. ramesh  Jun 15, 2009 11:21:50 AM IST Reply
Today i have submitted the application form for opening a demat account with HDFC, i have not yet got the user id and password after reading all the comments i am bit scared of HDFC now. Please let me how should i proceed with HDFC or create in another. It is very confusing. Some suggestion is highly appreciated.
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116. Shivaji Lande  Jun 12, 2009 7:09:57 AM IST Reply
I have a saving account in hdfc bank & I opened a Demat account in another branch.I received my demat account kit.But I still did not get my online id & passward.pl. I called to customer care, they said that you have to open the trading account. I am trying to reach them through phone but the phone numbers will never be working properly or you will never be connected to a representative. Always they are either busy or no response.
suggest me what i have to do?
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115. Madhavi  Jun 10, 2009 3:52:55 PM IST Reply
HDFC servicing is pathetic. I have been struggling for password for the last six months (i know none can believe this) and till now the issue has not been resolved. The phone numbers will never be working properly or you will never be connected to a representative. Always they are either busy or no response. God knows how to talk to them. And if you send mails, only system generated response will be there. No one will turn up to you. So pathetic, useless servicing. Is there any regulatory authority who is responsible and responsive, to look into servicing aspects for demat account holders where we can complain in case of poor and improper responses?
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114. tejas  Jun 8, 2009 12:42:33 PM IST Reply
I have a saving account in hdfc bank & I opened a Demat account in same branch.I received my demat account kit.But I still did not get my online id & passward.pl.suggest me what i have to do?
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113. Rajesh  Jun 6, 2009 4:53:28 AM IST Reply
I have a demat account with hdfc. The session expires very quickly. This is a big headache with hdfc bank. The bank should lenthen the session expiry time to at least 10 minutes or should take it off. HDFC does not provide Trader's Terminal facility to account holders both software and browser. It should have online executives to troubleshoot clients problems regarding dmat accounts
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112. Raj Kumar  Jun 5, 2009 5:08:38 AM IST Reply
My DP ID IN301151. Yesterday I tried there customer care number for 4 hours but now response. I have dmat as well as
trading a/c in hdfc sec.Recently the customer services has gone down. Most of the time the ph srvcs are disconected or engaged.I REQ AUTHORITY TO LOOK into the matter seriously other wise some of the customer may shift to other broker.
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111. Srinivas  Jun 4, 2009 3:03:48 PM IST Reply
Hi,

Thanks all for the feedback on HDFC bank securities.So i decided to open the demat and trading account with another broker like indiabulls or sharekhan.
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110. Ruchi Ben Ram Bhajan Vashisth  Jun 3, 2009 7:11:03 PM IST Reply
My dmat client ID is 23960274.Due to health problemsI
could not continue.But now I want. T Bank has closed my
account.My S/A No is 5771530002451 at Mundra branch.

Pl advice what to do?
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109. Partha Pratim Sirker  May 8, 2009 3:15:39 PM IST Reply
HDFC portfolio is undoubtably the WORST. You have to add every transaction manually by clicking the "Add to portfolio" button. There is not even something called "Select All" and add to portfolio. To add to their stupidity the only way to know whether some transaction is added to the portfolio or not, you have to really click the "Add to portfolio" button to get the message "It is already added." Any novice can tell that this is a one day job to add this select all button or some tick sign to say it is added already. You have to be dumb enough like this 'one of the highest brokerage chargers' to NOT understand this.
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108. rajesh  Apr 27, 2009 12:45:15 PM IST Reply
i am send a mail to hdfc sec customer care,already 10 days over, there was no response, ?
i told to the customer care that if y people dont have any response send me the attachement of closing forms,that work also they doesn't done..
better to forword the mail to SEBI
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107. bibhisan bag  Apr 25, 2009 5:32:17 PM IST Reply
i have dmat as well as
trading a/c in hdfc sec.Recently the customer services has gone down .Most of the time the ph srvcs are disconected or engaged.I REQ AUTHORITY TO LOOK into the matter seriously other wise some of the customer may shift to other broker.
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106. kirit  Apr 21, 2009 11:18:45 AM IST Reply
I am unable to log in my HDFC online trading a/c with above name

Please need your help by revert mail
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105. SANJEEV KUMAR  Apr 15, 2009 4:33:12 PM IST Reply
Hi
I have a demat account of HDFC bank. But i am not operating it till today. Please guide me operating procedure for the same.
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104. Murtuza  Apr 13, 2009 12:06:37 PM IST Reply
Worst customer service among all trading sites. Call center phone numbers continously busy or not working at all. No reply or update from email also.
I am planning to close this account and open with icicidirect. Can somebody guide how can everything be transferred in one go?
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103. debashri  Apr 9, 2009 1:09:09 PM IST Reply
HDFC Securities has the worst Phone trading service,
The telephone numbers provided NEVER work. by time you get through, you have a earache and the trading session is over.

They also have a very bad process to reset forgottten passwords, You have to send an email which they take 3 days to process after which they claim to despatch the password in another 3 working days...

But the password never reaches before at least 30 working days have passed and you have lost lakhs of Rupees on the Stock Exchange

They have no clu about how to provide Security service,
They should stop scamming people and shut shop.
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102. Sunil  Apr 6, 2009 11:21:46 AM IST Reply
May I know the HDFC Trading phone no for Gurgaon. Any one can help me. Actually I was earlier in Mumbai and I have mumbai' no which I am not getting.
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101. Sunil  Apr 6, 2009 11:19:28 AM IST Reply
Why HDFC Sec. Phone no is continuously busy, if am getting any chance then they hold for 5 minutes, what should i do.
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100. Jeeva  Apr 1, 2009 11:46:00 AM IST Reply
HDFC sucks....I have been using for the past 1 year.. Lot of times, you wont be able to place the orders....I would advice not to have any relation with HDFC both for trading as well as savings / salary or anything...They know only to detect maintenance charges...No service...
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99. ANKIT GUPTA  Apr 1, 2009 9:31:05 AM IST Reply
by opening account with hdfc bank rS799 will be deducted from my existing balance every year or not
if not then what will be the minimum charges to maintain trading account

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