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Trade Smart Online

Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorp... Know more about Trade Smart Online

Trade Smart Online Stock Broker Review Ratings

43 votes  Rate Trade Smart Online

Overall Rating Fees Brokerage Usability Customer Service
Rated 4.2 stars Rated 4.0 stars Rated 4.5 stars Rated 3.8 stars Rated 4.2 stars
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114. ARUN  Aug 4, 2015 12:21:35 AM IST Reply
YOU CAN''T WEBSITE FOR TRADING .IT IS VERY POOR AND NOT WORKING PROPERLY.WEBSITE PLATFORM SHOULD BE IMPROVE.
IF YOU WORK ON NEST AND SAME TIME LOGIN IN WEBSITE THEN ITS AUTOMATIC LOG OFF .
MOBILE APP ALSO NEED TO IMPROVE..
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114.1. Trade Smart Online  Aug 4, 2015 1:35:57 PM IST
Hello Arun,
You can login either in browser based or mobile app or through software. Due to Risk Management policy, simultaneous login in two sites is not posible.
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113. pravin dhandre  Jul 30, 2015 4:43:25 PM IST Reply
TradeSmartOnline has provided the best experience over ICICI securities and Motilal Oswal. The trading is so easy and most important the brokerage they charge is almost null. I fell blessed to trade with TradeSmartOnline

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Average
Customer Service - Above Average
Overall Experience - Above Average
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113.1. Trade Smart Online  Jul 31, 2015 12:04:31 PM IST
Hi Pravin,
Thank you so much for your kind comments. We are so glad you liked our service. Our business is driven by your satisfaction. If you would like any further help, please contact us.
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112. vikash singh  Jul 18, 2015 7:29:23 AM IST Reply
i m confused between zerodha and tradesmartonline,,can you clear me which will be good for trading
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112.1. Trade Smart Online  Jul 21, 2015 10:21:48 AM IST
Hello Vikash Singh,
We provide you three different brokerage plans that suit your trading pattern. You may find any two brokerage plans clubbed into one with other brokers. The most important, you get an online chat support from our website. You do not have to call us, you can resolve all your queries from our chat experts.
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112.2. vrb  Jul 30, 2015 4:14:57 PM IST
HI Vikash
m member of tso and finding difficulty in contact your mumbai office since past 3 days ... phone gives only busy tone ? any problems @ tso ??
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112.3. Trade Smart Online  Jul 31, 2015 11:59:58 AM IST
Hi Vikash Singh,
Request you to our chat support available on our website. We will look into the issue on priority bases.
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111. sree krishna  Jul 8, 2015 3:59:35 PM IST Reply
its has been month since i have reported the issue,
these lame ducks have not come with proper answer till now..

I request every one not to choose this broker. or choose and suffer like i do..!
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110. sree krishna  Jun 29, 2015 4:53:36 PM IST Reply

Sarita
In order to the Nest Browser you can the Below link

https://trade.vnsfin.com/VNSFINANCE/Login/indexauth.jsp
sree krishna
i know the link..

you login and check from you end


Tushar
Please allow me few moments while I check the details for you.

We are going through your query. Please allow us few more minutes.
sree krishna
you login and send me screen shot..session is geting expired..i hav etried to login 100 time for the past half an hour

are you there../


Tushar
Yes.

Please allow me few moments while I check the details for you.
sree krishna
did you face the same problem


Tushar
Yes, our team having word with Omnesys regarding that.
sree krishna
this is the problem i am facing form the time i opened the account..god knows howmany times i have tried everyday..
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109. sree krishna  Jun 29, 2015 4:52:58 PM IST Reply
The funny part their person is refursing to create a ticket... another chat i had with their team
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108. sree krishna  Jun 29, 2015 4:22:32 PM IST Reply

Karan
He is busy on another call.

If possible, please elaborate on your query here.
sree krishna
i have told him about the issue..i am yet to get response on that issue..

Karan
Please press a right click on the header and click on compatibility view button.
sree krishna
arey answer me one question.. if its the problem of brwser why its not allowing to login from 2:00 to 3:30 pm every day
why i am able to login on other times...why only in last 2 hrs i am facing the issue..

Karan
No, its allowing. Our other clients are able to and log in properly.

You are requested to contact your IT personnel for the same.
sree krishna
how do you say that .. tushaar is facing the issue when i spoke to him last time.. he said he has contacted the omenysis people regaring the same..
i dont know what has he spoken..


Karan
Yes, you need to run the Nest web based terminal on a compatible option.
sree krishna
hello.. your brain.. why is it not allowing to login during a certain period..
why not after that ..?
think..properly insead of making wild gusses..


Karan
The Omnesys itself has provided the suggestions.
Its working properly too.
Please try to run the link on compatible once.
sree krishna
why is it allowing to login all browsers with or without compatability view after 3:30pm

you should ask omenysis relavent questions..instead of blindly following what they say..


Karan
There might be any technical/firewall issue at your end. Hence, it won''t allow you to log in.
sree krishna
what the hell.. the how come tushaar..has also faced the same issue when he logged in from his system
what the hell man.. how its blocking only in certain time from 1:30 to 3:30 ... as i said your brain..

sree krishna
yes
tell me ..
why is it not allowing to login from all other browsers before 1:30 pm
why is it allowing to login from all other browsers before 1:30 pm


Karan
There might be any technical/firewall issue at your end. Hence, it won''t allow you to log in.
sree krishna
why is it allowing to login now..
if there is firewall issue
seriously man without knowing about firewall how can you talk about it
why dont you understand i have tried using compatability view..

sree krishna
what is the issue why is it not allowing to login to your nest weblogin during certain time from 1:30 to 3:30... i have told you even i hav tried in compatability view also..
its not working...


Karan
We have also forwarded your query to the omnesys and are waiting for their response.
In the mean time, we request you to the Nest Exe Based terminal or Mobile based terminal for trading.
sree krishna
then why did you say its working properly...there is issue with my firewall


Karan
Its working properly at our end. Have you contacted your IT personnel for this issue?
sree krishna
when tushaar tried he was also not able to login...during that time..
how can you say its issue from my end


Karan
But we are able to log in to the web based terminal using the compatibility settings.
sree krishna
if you try 100 time its allowing to login 2, 3 times ..
if its compatability view problem it should not allow to login now from any other browser..
howcome its logging in
that why i said your brain


Karan
I understand your concern. At least try with the solution to which we had provided before doing these things.
sree krishna
what is the actual status of the issue..
have you sent to omenysis regarding this issue..


Karan
The Nest Web based terminal is working properly with the compatibility settings.
sree krishna
if its working properly then why did you say ..?
We have also forwarded your query to the omnesys and are waiting for their response.
In the mean time, we request you to the Nest Exe Based terminal or Mobile based terminal for trading.

Karan
With regards to log in issue in other browsers, we have forwarded your query to Omnesys.


sree krishna
i want you to create ticket for the same and share me ticket number...
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107. sree krishna  Jun 29, 2015 2:49:07 PM IST Reply
When ever there is an oppertunity to make money your weblogin wont work.
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106. sree krishna  Jun 29, 2015 2:35:28 PM IST Reply
Dear all, this is the chat i had with them as you can see their response

sree krishna
again i am not able to connect to nest weblogin

Chat started

Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment. Please be online and we''ll be with you shortly.
Sarita joined the chat

Sarita
Hello!
Thanks for visiting Trade Smart Online.
This is Sarita here. I would be happy to assist you.
sree krishna
again i am not able to connect to nest weblogin


Sarita
Can you please let us know the error or issue you are facing while login in NEST weblogin?
sree krishna
session is getting expired homany time i have to tell you


Sarita
May I know which browser you are using?
sree krishna
arey i have tried in al browsers..


Sarita
Do you have any remote software?
sree krishna
can you connect and see now.. if you are connected send me screen shot


Sarita
May I know which remote software you have?
sree krishna
you connect to nest weblogin and send me after connecting


Sarita
In order to the Nest Browser you can the Below link

https://trade.vnsfin.com/VNSFINANCE/Login/indexauth.jsp
sree krishna
i know the link..

you login and check from you end


Tushar
Please allow me few moments while I check the details for you.

We are going through your query. Please allow us few more minutes.
sree krishna
you login and send me screen shot..session is geting expired..i hav etried to login 100 time for the past half an hour
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105. Mani kanta  Jun 25, 2015 8:51:29 PM IST Reply
Dear trade smart online,
Today for the 9th day i was not able to login from your weblogin from 1:30to 3:30
Thanks a lot for your service.. I will keep posting everyday i am facing issue.
I also keeps track of your service
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105.1. Trade Smart Online  Jun 26, 2015 11:09:58 AM IST
Hello Mani,
As we''ve mentioned in the previous posts too, we''ll need your ticket id to see the history of your emails to us as we can not find any record of the same.

We have thousands of customers trading with us on a daily basis and we haven''t heard this issue from anyone else. We are very much committed to resolving issues any of our clients face.

We believe in constructive criticism and welcome it. However, without further information from your side we''ll be unable to help you. So once again request you to please share your client id and ticket id and we''ll look into the same.
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104. MAni kanta  Jun 25, 2015 8:44:51 PM IST Reply
Why do you give such nonsense replies to the issues faced by your customer. Everyday the same issue comes up between 1:30 till 3:30. I asked your tushaar today the same issue he lied he was able to login but when i asked him to send screen shot.. He immediately terminated the chat.. I urge every one if you take this broker you will not be able to trade between 1:30 and 3:30. So be wise before taking decision. I have sent so many mails to my rm he doesnt reply
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104.1. Trade Smart Online  Jun 26, 2015 10:43:44 AM IST
Hi Mani kanta,
Please share your contact details and the ticket ID of the email that you sent to support. We will arrange a call for you to resolve your query and intimate you about the discussion that happened through ticket.
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103. Shivam  Jun 24, 2015 3:38:16 PM IST Reply
Again,as I was saying, login problem continues as it was. Today,at 3:19pm I was trying to login,but was not able to do so,and you know even after 11 minutes, I was not able to login into my account,due to which I was not able to purchase stock of BPL,and that was really annoying.Thanks to trade smart online for its services.
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103.1. Trade Smart Online  Jun 25, 2015 6:21:16 PM IST
We understand that you had a word with one of our customer support executive. You are requested to change your password and login again. Please let us know if still you are facing any login issue.
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102. Shivam  Jun 24, 2015 1:25:10 PM IST Reply
Hi,I am using Web version of NEST,for online training and I am facing issues related to login into my account.It is rare that I successfully login in my first attempt,and due to the time lapse, I have to buy stocks at higher price.I am registered with trade smart online as Piyush Rana. I hope that you will take that into consideration,and will do necessary resolution of my problem.
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102.1. Trade Smart Online  Jun 25, 2015 10:57:51 AM IST
Hello SHivam,
We will arrange a call for you today. Please have your query resolved. Thank you for notifying this to us.
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101. mani kanta  Jun 23, 2015 6:48:07 PM IST Reply
Worst part is their back office also wont login. i have raised this issue with their chat support saritha. she has said we will resolve but not till now.
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101.1. Trade Smart Online  Jun 24, 2015 10:48:37 AM IST
Hi Mani Kanta,
We are waiting for the ticket ID to look into your issue and all the conversation that happened with us.
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100. Shivam  Jun 23, 2015 1:51:23 PM IST Reply
Hi...I tried to log in my account more than dozen times..i entered all the information correctly..my login id,password and security questions..but even then I wasn''t able to login...and you know that is frequent with Trade Smart Online..I don''t know why it happened again and again..So,It is not really great...
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100.1. mani kanta  Jun 23, 2015 6:43:59 PM IST
Dear shivam,

I am also facing the same issue,Keep posting the issue in this page until issue is resolved daily when ever you face issue so that people will have an idea of what trade smart online is..
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100.2. Trade Smart Online  Jun 24, 2015 10:34:57 AM IST
Hi Shivam,
Please let us know whether you are facing web login issue, software login problem or it is back office login. Please provide your contact details, we will arrange a call for you.
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100.3. Trade Smart Online  Jun 24, 2015 10:40:43 AM IST
Hi Mani kanta,
We have requested for the ticket ID that was generated when you mailed us. We would be happy to help you resolving your issue.
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99. mani kanta  Jun 22, 2015 5:12:24 PM IST Reply
Issue with their service,
Its the worst service i am not able to login at the most important time on everyday between 2:00 to 3:00pm. even though i launched many complaints with them you will not get proper response when ever there is complaints from client side. if you want to have this broker make sure you are ready to loose money becatheir weblogin
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99.1. Trade Smart Online  Jun 23, 2015 10:24:48 AM IST
Hello Mani kanta,
We regret that you faced login issue. We apologize for the inconvenience. We request you to give us a call on 022-42878000 during trading hours when you face login issue. Our customer support team will take your PC''''s remote access and try to resolve your query.
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99.2. mani kanta  Jun 23, 2015 6:41:02 PM IST
Regarding this issue,
I have raised to your support team on 19th,22,23 jul but they were not able to solve. I will mention here every day when ever i face issue.so that people will be aware of your service and they will not make the mistake of choosing wrong broker.
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99.3. Trade Smart Online  Jun 24, 2015 10:28:11 AM IST
Hello Mani kanta,
Please help us with the ticket ID. We will look into your issue and do not leave your query unhandled.
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98. Sanjeev Mittal  Jun 16, 2015 6:22:38 PM IST Reply
Can I bid for OFS through you.
If yes whether online or offline
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98.1. Trade Smart Online  Jun 17, 2015 12:33:39 PM IST
Hello Sanjeev Mittal,
Yes, you can bid for OFS through us. As of now OFS trades are placed only through Call & Trade.
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98.2. Trade Smart Online  Jun 20, 2015 11:18:05 AM IST
You can also refer the link for more details.
http://tradesmartonline.in/knowledgebase/wp-content/uploads/2014/05/OFS-policy.pdf
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97. nilesh  Jun 5, 2015 1:58:23 PM IST Reply
Now I continue with Tso , I hope Vns is best investment Paradise
For retail client
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97.1. Trade Smart Online  Jun 6, 2015 11:03:17 AM IST
Hello Nilesh,
We would like to thank you for taking your time to provide us with your honest feedback. Client’s appreciation has allowed us to grow and prosper in this highly competitive marketplace.
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96. nilesh  Jun 4, 2015 7:14:07 PM IST Reply
Hopeless staff unable to place order perfectly by dealing team I switch my trading account another firm
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96.1. Trade Smart Online  Jun 5, 2015 10:19:27 AM IST
Hello Nilesh,
We are sorry the inconvenience. Please let us know the order details and the date of transaction.
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96.2. SunnySingh  Jul 21, 2015 9:14:50 PM IST
I''''m confused for tso and Zerodha and RKSV I think NEST mobile trading platform is not good
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95. Sanjeev Mittal  Jun 4, 2015 6:24:01 PM IST Reply
Do you allow trading in Bonds / NCDs listed on NSE / BSE
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95.1. Trade Smart Online  Jun 5, 2015 10:05:31 AM IST
Hi Sanjeev Mittal,
Yes, we do allow trading in Bonds/NCDs listed on NSE/BSE.
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95.2. Sanjeev Mittal  Jun 5, 2015 1:28:53 PM IST
Online or Offline
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95.3. Trade Smart Online  Jun 30, 2015 11:27:39 AM IST
You can trade Bonds/NCDs in online and offline both.

Enquire Trade Smart Online Trading Account:

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