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 Trade Smart Online Customer Reviews, Complaints, Experiences & True Feedback

Trade Smart Online

Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorp... Know more about Trade Smart Online

Stock Broker Review Ratings

Overall Rating Fees Brokerage Usability Customer Service 24 votes
Rated 4.2 stars Rated 4.0 stars Rated 4.6 stars Rated 3.9 stars Rated 4.2 stars Rate

32. Raj  Mar 20, 2014 12:25:01 AM IST |  Reply 

What are the demat Both buy side & sell side)?
Also is it mandatory to sign a POA?
What are the funds pay-in & pay-out charges?
Since you are based in Mumbai how are customer problems/complaints solved?
What is the procedure of investing in Mutual Funds?

32.1. Trade Smart Online  Mar 21, 2014 1:29:06 PM IST | 

Hello Raj,
1)The Demat charges or Demat transaction charges are applicable only on the sell side of delivery. The charge is Rs.15/- per scrip.
2)Yes. Please refer our Knowledgebase on necessity of POA
3)There are no charges for pay-in or pay-out from our end, although your bank might charge you for NEFT transfers during pay-in.
4)We address client’s query or provide them technical assistance through chat support, phone call or through remote software. We can assure you that distance won’t be an impediment to provide you efficient and prompt service.
5)Please provide your contact details on our website and will we will get in touch with you regarding details for investing in Mutual funds.

31. MANIKANNAN  Mar 06, 2014 7:20:09 AM IST |  Reply 

Sir i am living in a town in cuddalore district,tamilnadu.
1.There is no branches of your firm near by me.If i going to open an ACCOUNT through you then is it must to visit any of your office or i can open AC through online and made my transactions in online.
2.After opening an account in your firm , if i don''t make any transactions , trades for 3months or more do you close my AC

31.1. Trade Smart Online  Mar 21, 2014 1:20:49 PM IST | 

Hello Manikannan,
We hope the query has been answered to your satisfaction through our face book post. Please let us know if you have any other questions.

30. M RAJU  Feb 19, 2014 8:23:19 PM IST |  Reply 

Are you providing automated trading in NSE BSE.

29. radha  Feb 18, 2014 9:31:12 PM IST |  Reply 

Can i see the demo of web based tool for trading before opening the account as i could feel comfortable if your software is userfriendly

29.1. Trade Smart Online  Mar 21, 2014 1:03:38 PM IST | 

Hi radha,
Apologies for the delay in reply. Thought we had replied to this but somehow the reply is not visible here. So maybe we goofed up.

Sure, we can provide you a demo of the trading software. Please leave your contact details on our website and one of us will get in touch with you soon to provide demo ID and password.

28. AMIT DAS  Feb 16, 2014 2:24:06 PM IST |  Reply 

I am basically an investor or a casual trader. Right now, I have an online trading a/c with in kolkata. with 3p/30p brokerage plan,0 A/C opening charges & 0 amc charges on both trading and demat a/c. I also have 750 MCX shares @ 1450/- in my demat a/c. can u offer me any better brokerage plan.

28.1. Trade Smart Online  Feb 25, 2014 10:08:37 AM IST | 

Hello Amit,
We offer 3 pricing plans which one may choose depending on his/her trading pattern. Details of these trading plans can be found on this website. Click on below link for more info:

Since you mentioned that you are a investor and casual trader our 0.7p/7p might seem good for you.

27. Durgesh Gupta  Feb 05, 2014 11:26:20 AM IST |  Reply 

will i get discount in account opening if i open account with the reference of

27.1. Trade Smart Online  Feb 06, 2014 10:48:22 AM IST | 

Hello Durgesh,
Currently we do not have any offers running for account opening.

However, we are sure you''ll lot more in your brokerage charges than with just account opening charges :)

26. subrat  Jan 10, 2014 7:38:08 PM IST |  Reply 

Sir, I transferred some money to my trading account at 12:33. It is not yet reflected in my trading account. When shall it be credited??

26.1. subrat  Jan 10, 2014 7:41:18 PM IST | 

Sir, I transferred through NEFT

26.2. Trade Smart Online  Jan 15, 2014 12:50:35 PM IST | 

Hello Subrat,
NEFT transfers may take upto 4 hours. We give the limit only after the funds start reflecting in our account.

Please let us know your client code along with the date of transfer and we''ll look into it.

Trade Smart Online

26.3. subrat  Jan 17, 2014 7:31:46 PM IST | 

Yes sir, I received it. But it took more time

25. Arun kumar  Dec 30, 2013 7:48:07 PM IST |  Reply 

I have a demat account with zen securities. can I open only trading account with you? If so, then delivery shares you keep in your pool account or you transfer to zen securities. Do you charge for maintining pool account? And is there any charges if I sell shares lying in the pool account.

25.1. Trade Smart Online  Jan 10, 2014 1:05:00 PM IST | 

Hello Arun Kumar,
Yes, you can open only the trading account with us. Any shares you buy will automatically be transferred to your demat account with another broker. There are no additional charges for this service.

However, this is recommended only for those traders who primarily trade in F&O/Currency segment and occasionally trade in cash segment. If you''d like to trade in cash segment, we''d encourage you to open a demat account with us as there are some limitations in trading without a demat account with us.

Trade Smart Online

24. Mahesh Kanade  Dec 13, 2013 11:15:27 AM IST |  Reply 

Hello Sir, I Mahesh would like to open A/C with "TSO'', but just want to ask u that, what do you charges for penny stocks,are they same as 15 rs per order or you apply minimum brokerage, and can I transfer fund online through my Axis bank.
thx in advance.

24.1. Trade Smart Online  Dec 19, 2013 2:37:15 PM IST | 

Hello Mahesh,
There won''''t be any additional charges for penny stocks. You may choose Rs 15 per order.

You can transfer funds through Axis bank online and get an automatic immediate limit increase based on that.

Trade Smart Online

23. Bibhu  Nov 27, 2013 1:50:15 PM IST |  Reply 

Sir,sbi saving account ke sath trade smart online ka demat a/c link ho sakta he ki nenhi..kyun ki me trade smart online se a/c kholna chahta hun plese mujhe confirm kijie.

23.1. Trade Smart Online  Dec 20, 2013 11:01:04 AM IST | 

Yes. Bilkul ho sakta hai.

22. Chetan  Nov 24, 2013 10:18:56 AM IST |  Reply 

What is the time of Pay-out?

22.1. Trade Smart Online  Nov 25, 2013 10:02:17 AM IST | 

Hello Chetan,
Please refer to our knowledgebase article for the same at

Please let us know if you have any other questions.

Trade Smart Online

21. Arifullah  Nov 07, 2013 9:08:44 PM IST |  Reply 

Dear Sir,

I am new to trading and interested in your .007(intraday) & .07(delivery) Plan. Would you please clarify some doubts.
a) Are you providing software application for online trading AND supported web login trading ? (Any charges for software)
b) Please inform the procedures for PAY-IN and PAY-OUT. Can we directly do transactions using NETBANKING or DEBIT CARD.
c)What are the AMC Any special discount offer)

thank you,

21.1. Trade Smart Online  Nov 09, 2013 11:31:51 AM IST | 

Hello Arifullah,
Thanks for your enquiry.
The answers to your questions are as below:
a) Yes, we are providing software application as well as the browser version (along with mobile app). There''s no additional cost for the same.
b) Payin can be done directly from the NOW payment gateway if you have an account with any of the below banks
ICICI, HDFC, Axis, Kotak

If you have an account with another bank, you may transfer funds to us through NEFT.

c) Demat AMC is Rs 300 per year. The first year AMC is free.

Please let us know in case you have any further questions.

Trade Smart Online

20. Purnaiah  Oct 19, 2013 11:10:40 AM IST |  Reply 

I am new to F&O. I have just read your "Trade Smart Online Exposures" from your site.

I have the following doubts:

I want to take a position (buy) of 1 lot of Nifty future @ 6000, what should be the amount I should maintain to keep the position and rollover if not favourable?

For selling 1 lot of Nifty Futures @ 6000 (i.e. buying later), what should be the amount I should maintain to keep the position and rollover if not favourable?

Are there any minimum trading requirements?

If I am not trading in equity, shall i need to pay Demat AMC charges?

Will your mobile app is working fine with my Samsung Star S5282 (Android - jellybean)?

Can i call and place Order incase of power off? Are there any charges?

20.1. Trade Smart Online  Oct 21, 2013 12:44:54 PM IST | 

Hello Purnaiah
Already answered your query on our Facebook "Ask Questions" tab. In case you missed that, below is a copy of our reply.

Hello Purnaiah,
Thanks for your interest in our services.

The margin percentage and amount per lot is mentioned in our Exposures and Margin file available on

This is just an approximate amount and the exact amount my vary slightly depending on the calculations by NSE. For 18th Oct, overnight margin required for 1 lot of Nifty future was Rs 30,656 approx. It will be similar for buying as well as selling.

There are no minimum requirements on turnover we have.

If you have a demat account with us, demat AMC will be applicable.

Mobile app should work on your phone. You can install the app and try it before you open the account. We can provide you a demo id for the same.

For call and trade, our charges are Rs 20 per order.

We do not provide a virtual trading platform, but you can the NSE Pathshala. It''s free and provided by NSE.

Please let us know in case you have any further questions.

19. George  Oct 13, 2013 2:30:15 PM IST |  Reply 

Why don''t you include tick by tick charts which are very useful for intra day traders ?

18. JS Arora  Oct 02, 2013 9:22:38 AM IST |  Reply 

This is JS Arora,
I have got very good support from all staff,technical support ,customer support,backoffice, reception and all very very nice.. I would like to give 5 stars for them, but at the same time I request them to upgrade the software where customer should get there actual position while live in a market.

I aapreciate your service.

Thank you very much


Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Excellent
Overall Experience - Above Average

17. tushar  Sep 15, 2013 3:12:08 AM IST |  Reply 

hi friends i am tushar from mumbai sharing my 3 months experience with you. tradesmartonline is the best broaker who is giving too much in very less amount. usually when we pay less then we dont expect too much. but thease people is too much in giving service too. actually it was difficult for me to beleive that they are very fast in giving service. they never keeps you waiting for long time. ya but sometimes my friends find probleam in pay in. otherwise its very good.

16. Aji Kumar  Sep 06, 2013 3:39:59 PM IST |  Reply 

Keep away from Trade smart online / VNS Finance. Their software has issues . An order entered gets cancelled automatically and sometimes , repeated attempt has to be made for the order to go through. If you do online trades go with other discount brokers.

16.1. Trade Smart Online  Sep 13, 2013 3:08:42 PM IST | 

Hello Aji Kumar,
Sorry to know you faced an issue.

We the NOW trading software which is provided and managed by NSE. And we feel NSE is known to have better systems than any broker in India.

We would not say that NOW does not have any issues but we also trust NSE''s NOW team to immediately look into it and resolve the same.

No system guarantees 100% uptime. Even services like Gmail had downtimes. NYSE, NASDAQ had system failures too. Companies like Apple have also made an error in designing when they made iphone 4 (it had some network issues at the begining). But what is important is how often an issue comes and how fast it is resolved.

For our clients we want a stable and robust trading platform and trust NSE to perform its rigorous testing before rolling out a product in the market.

Trade Smart Online

15. sai  Sep 06, 2013 2:26:00 PM IST |  Reply 

I want to know how far SEBI protects interest of customers of small firms like TRADESMARTONLINE, in case of their default. The company is not giving a staright forward reply. Just to something on brokerage, i don''t want to risk few lakhs of hard earned money. Do u have any reply for this?

15.1. Trade Smart Onlin  Sep 13, 2013 2:53:53 PM IST | 

Hello Sai,
Thanks for your comments.
We understand you need further clarification on this issue. So let us add a little more to our below points.

1. The margin you pay to take a position is paid to the exchange and is not held with us or the broker. In fact the margin payment to the exchange is to be made in advance.

2. In case you buy any shares, on receiving them we immediately transfer them to your demat account and do not hold them in our pool account.

3. As per the guidelines, client funds are kept in a separate bank account and can not be mixed with the broker''s own funds.

4. All our phone calls for trading are on recorded lines. So for whatever trades we place on the client''s behalf, the instructions from the client are recorded.

5. Several times in a year a broker''s books are audited and inspected by different entities like (NSE, BSE, CDSL, SEBI etc). And they are very vigilant about everything.

Please let us know if you have any further questions. We believe in transparency and would like to clear any doubts you may have.

Trade Smart Online

14. haider  Jul 18, 2013 1:41:09 AM IST |  Reply 

i have the same question what is the security for the money in their account

14.1. Trade Smart Online  Jul 30, 2013 12:33:13 PM IST | 


Thank you all for your feedback. It''d be our pleasure to be here to answer any questions you may have.

We see that some people have questions about the security of their money and would like to say the below:

1. We are a SEBI registered broker and SEBI takes action against brokers found indulging in unlawful activities.

2. Our company has been a member of NSE since its inception in 1994 and have seen various booms and busts.

3. We have an in-house developed strong and robust risk management system.

Hope this would address your concern. However, if you still have any questions, please do not hesitate to ask or contact us at

Trade Smart Online

13. vijaya  Jul 10, 2013 1:20:07 PM IST |  Reply 

i have the same question what is the security for the money in their account

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