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 Trade Smart Online Customer Reviews, Complaints, Experiences & True Feedback

Trade Smart Online

Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorp... Know more about Trade Smart Online

Stock Broker Review Ratings

Overall Rating Fees Brokerage Usability Customer Service 26 votes
Rated 4.2 stars Rated 4.1 stars Rated 4.6 stars Rated 3.9 stars Rated 4.2 stars Rate

50. Sanjay T J  Aug 29, 2014 1:02:28 AM IST |  Reply 

Dear sir,

I recently opened a/c with TSO.
The total experience was excellent.

In the mobile app ,the cost of each share purchased is not showing with the total cost ( brokerage + share price) it just shows the market price at which the share is purchased. Can anyone please let me know on this.

50.1. Trade Smart Online  Sep 17, 2014 1:39:59 PM IST | 

Hello Sanjay T J,
We would like to welcome you in our TSO family and really appreciate hearing about your experience.
Mobile application shows you only the market price. If you want to know how much charges levied to you then you can login into your back office.

49. MAHADEVAN SUBRAMANIAM  Aug 27, 2014 8:18:23 PM IST |  Reply 

I recently joined TSO on 20th August to be precise.
While I could transfer money from HDFC Bank account through ''PAYIN'' there is no provision for Payout in the software. If i sell so me shares how can I get the proceeds. Now there is Rs 8000 lying in my account with TSO, how can I get this transferred to my bank account.

49.1. TradeSmartOnline  Aug 28, 2014 3:06:21 PM IST | 

You could place the payout request through our Back-office or through Please refer to our knowledgebase for more information.

48. G. ROY  Aug 23, 2014 7:49:40 PM IST |  Reply 

I am working in Share market for last 8 years in Kolkata.How can I help you and associate myself with you.

48.1. TradeSmartOnline  Aug 26, 2014 1:30:26 PM IST | 

Hello G.ROY,
Please fill in your contact details on and we will contact you or ries.

47. pramod  Aug 8, 2014 8:14:10 PM IST |  Reply 

can u provide mobile trading through nest

47.1. TradeSmartOnline  Aug 12, 2014 6:14:58 PM IST | 

Hello pramod,
Yes, we do provide NEST mobile application.

46. PK  Aug 8, 2014 3:36:21 AM IST |  Reply 

They are very good broker among all others.I found difficulty in pay out takes long time. Sometimes NSE now is not taking order properly you can''t cancel the order while executed slow response. Otherwise very competitive broker I traded with Mosl, reliance, Ventura and TSO is best.YOU CAN TRUST

46.1. TradeSmartOnline  Aug 11, 2014 11:46:59 AM IST | 

Hello PK,
Good to know you find TradeSmartOnline comparatively a very good broker. Regarding the two issues of payout and cancel order raised by you. Firstly all payout are done as per per schedule, however there might have been rare cases wherein the payout might have delayed becaof technical issue, mostly from the Bank end. Secondly the NOW trading application belongs to NSE. NOW has been extensively tested by NSE before making available to retail clients. If however there are issues with trading application we are willing to extend all possible assistance to resolve the problem.

45. rk  Aug 5, 2014 3:20:34 PM IST |  Reply 

where i get my cash balance in now web and now software?

45.1. TradeSmartOnline  Aug 8, 2014 11:40:38 AM IST | 

In NOW web the funds are reflected . Please let us know if the solutions provided satisfactorily answers your query.

44. dinesh parmar  Aug 5, 2014 12:33:20 AM IST |  Reply 

I moved to TSO few days back.

In last 3 days I placed 23 orders of 77 trades totaling traded volume of around Rs 2 Crore. With all this I paid brokerage of Just Rs 345. Truly amazing.

If I think back about per lol brokerage I paid it’s less than Rs 5 per lot. This is super-duper cheap.

I was earlier trading with Kotak securities and still have account where I have their cheapest brokerage plan of 0.01% or 1 paisa. Even with this plan I would have paid Rs 2136 of breakage and if you include taxes its much higher.

Rs 345 Vs Rs 2136… this is good saving. I wish I would have moved to them earlier.

44.1. TradeSmartOnline  Aug 8, 2014 11:23:07 AM IST | 

Hello dinesh parmar,
Happy to know the cost saving you have been able to generate by trading through us. Low brokerage and excellent service has always been our aim. Your appreciation will motivate us to perform better.

43. Shekhar Shelar  Jul 25, 2014 11:03:48 PM IST |  Reply 

I am using this account since one year happu with the brokrage charges and customer care support


Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Above Average

43.1. Trade Smart Online  Aug 2, 2014 12:57:46 PM IST | 

Hi Shekhar,
Thanks for the ratings. We welcome any new suggestions from you to improve or better our services & products.

42. gowtham  Jul 11, 2014 9:42:10 AM IST |  Reply 

Nice customer service, low brokerage fees compare than others. they are very good in customer response especially sarita & akash.

My ratings for Trade Smart Online:

Acct Mainten Fees :Excellent                               
Brokerage :Excellent                               
Website Usability :Excellent                               
Customer Service :Excellent                               
Overall Experiance :Excellent

42.1. Trade Smart Online  Jul 24, 2014 3:55:12 PM IST | 

Hi Gowtham,
Thanks for the ratings. Appreciation from our clients motivate us to perform better. We assure you the best of our services.:)

41. Saptaswa  May 30, 2014 8:19:53 PM IST |  Reply 

I am interested in opening an account with your brokerage. I am already using reliance securities. I am only a casual trader. I would like to know what hidden charges are there. Lets say i want to open 0.07p/0.7p. What will be my charges for buying a stock eg 1000 rs in delivery basis and then selling it. If possible give me a complete breakdown of charges related to the above written transaction.

Also in reliance securities i have an option of paying for a stock bought with margins within 7 days t+7. Is there any such facility available with your brokerage.

41.1. TradeSmartOnline  Jun 3, 2014 10:43:44 AM IST | 

Hello Saptaswa,

1) There will a demat transaction charge of Rs.15/- per scrip only on delivery sold.

2) We don''t provide margin on delivery.

40. manikannan  May 26, 2014 11:04:49 AM IST |  Reply 

1.) If i opening trading and demat AC on your firm which bank savings AC i have to open. Can i open a savings bank AC with AXIS bank.
2.) Where can i downyour software.please give excat web address

40.1. TradeSmartOnline  Jun 3, 2014 10:59:19 AM IST | 

Hi ManiKannan,

Yes, you can open account with Axis Bank. For instant fund transfer we have payment gateway available for Axis, ICICI, HDFC & Kotak Mahindra Bank in the NOW trading application.

39. umashankar  May 16, 2014 7:27:43 PM IST |  Reply 

sir, kya main KYC form kewal black ink se print kar bhar ke bhej skta hu?

39.1. Trade Smart Online  May 27, 2014 12:03:06 PM IST | 

Hello Umashankar,
Yes you can print the form in Black ink.Please also make sure the form is filled & signed in Black ink.

38. manikannan  May 12, 2014 6:38:48 AM IST |  Reply 

1.your trading software the NOW software cannot install on my computer.It show some error. How can i install it?
2.Is web trading facility is available on your service, If yes charting facility is in that?

now software is not working in my windows 8. Its showing “OS error Initialization Failed for Interactive Engine : <>

37. Bela Pal  May 6, 2014 10:37:36 PM IST |  Reply 

I want to know......
say I have delivery stock purchase @ BSE. Now can I sell those Stock @ NSE.If yes... is there any extra charge ?

37.1. Trade Smart Online  May 14, 2014 1:12:54 PM IST | 

Hi Bela,
Yes.Once the shares are received in your demat account they could be sold in either NSE or BSE. Apart from brokerage and other statutory charges there will a demat transaction charge of Rs.15/- per scrip only on delivery sell.

36. HK  Apr 30, 2014 10:48:00 AM IST |  Reply 


35. Murali Sankar  Apr 22, 2014 11:32:42 PM IST |  Reply 

Recently i opened new account. this rating based upon my view


Brokerage - Excellent
Account Maintenance Fees - Below Average
Website Usability - Average
Customer Service - Average
Overall Experience - Above Average

35.1. Trade Smart Online  Apr 26, 2014 11:54:03 AM IST | 

Hi Murali,
Thanks for the feedback. Could you please share any ideas or suggestions to help us better our product or services.

34. RK  Apr 18, 2014 1:32:48 PM IST |  Reply 

You are charging rs 15 as delivery transaction charge, sell delivery. I think it is not right. What I am heard is as follows.

Transaction Charges

Equity Delivery Transactions
Purchase: 0.0035% of turnover in NSE and 0.0034% of Turnover in BSE
Sell: 0.0035% of turnover in NSE and 0.0034% of Turnover in BSE

Equity Intra-day Transactions
Purchase: 0.0035% of Turnover in NSE and 0.0034% of Turnover in BSE
Sell: 0.0035% of Turnover in NSE and 0.0034% of Turnover in BSE

Future Transactions
Purchase: 0.002% of Turnover i.e. (Number of Lots * Lot Size * Price)
Sell: 0.002% of Turnover i.e. (Number of Lots * Lot Size * Price)

Option Transactions
Purchase: 0.05% of Premium
Sell: 0.05% of Premium

34.1. Trade Smart Online  Apr 21, 2014 11:17:27 AM IST | 

Hi RK,
The transaction applicable only on the sell side of equity delivery) is charged by the depository.

34.2. Trade Smart Online  Apr 21, 2014 11:22:13 AM IST | 

Hi RK,
The transaction charges are charged by the exchange. While the demat transaction charge,applicable only on the sell side of equity delivery is charged by the depository.

33. SOMNATH DEY  Apr 4, 2014 11:32:43 PM IST |  Reply 

Please open the facility of referral referral commission sir.Suppose I refer 10 people.They refer 100.So for 110 people I can have the commission.You guys are very good tgere.Please open this facility for us.We will be happy if u provide only3% on referral referral.If you deduct 5% for 20% of our referral then also we are happy.Please open it.

33.1. Trade Smart Online  Apr 9, 2014 11:57:18 AM IST | 

Hi Somnath,
We truly appreciate your suggestion and will certainly look into the feasibility of having such a scheme.

32. Raj  Mar 20, 2014 12:25:01 AM IST |  Reply 

What are the demat Both buy side & sell side)?
Also is it mandatory to sign a POA?
What are the funds pay-in & pay-out charges?
Since you are based in Mumbai how are customer problems/complaints solved?
What is the procedure of investing in Mutual Funds?

32.1. Trade Smart Online  Mar 21, 2014 1:29:06 PM IST | 

Hello Raj,
1)The Demat charges or Demat transaction charges are applicable only on the sell side of delivery. The charge is Rs.15/- per scrip.
2)Yes. Please refer our Knowledgebase on necessity of POA
3)There are no charges for pay-in or pay-out from our end, although your bank might charge you for NEFT transfers during pay-in.
4)We address client’s query or provide them technical assistance through chat support, phone call or through remote software. We can assure you that distance won’t be an impediment to provide you efficient and prompt service.
5)Please provide your contact details on our website and will we will get in touch with you regarding details for investing in Mutual funds.

31. MANIKANNAN  Mar 6, 2014 7:20:09 AM IST |  Reply 

Sir i am living in a town in cuddalore district,tamilnadu.
1.There is no branches of your firm near by me.If i going to open an ACCOUNT through you then is it must to visit any of your office or i can open AC through online and made my transactions in online.
2.After opening an account in your firm , if i don''t make any transactions , trades for 3months or more do you close my AC

31.1. Trade Smart Online  Mar 21, 2014 1:20:49 PM IST | 

Hello Manikannan,
We hope the query has been answered to your satisfaction through our face book post. Please let us know if you have any other questions.

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