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 Trade Smart Online Customer Reviews, Complaints, Experiences & True Feedback

Trade Smart Online

Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorp... Know more about Trade Smart Online

Stock Broker Review Ratings

Overall Rating Fees Brokerage Usability Customer Service 27 votes
Rated 4.3 stars Rated 4.1 stars Rated 4.6 stars Rated 3.9 stars Rated 4.2 stars Rate

62. jay  Nov 8, 2014 8:30:51 PM IST |  Reply 

What is the minimum requirement of internet speed for trading?

62.1. Trade Smart Online  Nov 11, 2014 11:44:42 AM IST | 

Hello Jay,
An internet connection of 512 kbps and above will do.

61. Hasit  Nov 8, 2014 4:07:14 PM IST |  Reply 

Hi, Is there any branch in Gujarat state? Please mentioned branch location if any.

61.1. Trade Smart Online  Nov 11, 2014 11:40:17 AM IST | 

Hello Hasit,
For online trading we operate through our Mumbai Corporate Office. This allows us to keep our costs low and to pass on the savings to our clients.
We have several clients from different parts of India including various places in Gujarat. We promise you distance won''t be an impediment for providing you better services & prompt support.

60. prasad  Oct 30, 2014 1:43:10 AM IST |  Reply 

Minimum Brokerage Charges 15Rs.
ye pr day hai...?
ya Kotak security''s ki tarah ,
Rs 21 per executed order hai..?

60.1. Trade Smart Online  Oct 30, 2014 10:47:31 AM IST | 

Hello Prasad,
Yes, Rs.15 is per executed order. For more information please refer our knowledge base article.

59. Deepesh  Oct 21, 2014 12:33:01 PM IST |  Reply 

I went through your website. The brokerage offerings are excellent and hope the services thereon will too be up to the mark. I just wanted to know whether I can avail sub brokership from you. If yes then what are the terms and how can we proceed further.

59.1. Trade Smart Online  Oct 22, 2014 10:48:20 AM IST | 

Hello Deepesh,
Yes we do provide sub-brokership. Please fill in all your details on our website and we will get in touch with you soon.

58. Ruchir Rai  Oct 9, 2014 3:47:36 PM IST |  Reply 

The only drawback I experienced is login/logout errors upon password change. Besides the above I found the VNS Services unmatched.


Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent

58.1. Trade Smart Online  Oct 10, 2014 4:21:20 PM IST | 

Hello Ruchir Rai,
Thank you so much for your kind comment. We really appreciate hearing about your experience with Trade Smart Online.

As you quoted an issue regarding login/logout, there is solution which can be resolved by logging in into Internet Explorer. We would request you to login in IE and let us know if still the same issue continues.

Assuring you of our best service at all times.

57. Ajit Singh  Sep 29, 2014 2:56:44 PM IST |  Reply 

Are you guys provide facilities for IPOs or MFs ?

57.1. Trade Smart Online  Oct 1, 2014 10:52:52 AM IST | 

Hello Ajit Singh,
Sorry, this service is not available with us. The same will be intimated once we start this service.

56. Rakesh  Sep 21, 2014 11:54:35 PM IST |  Reply 

Which trading platform would be better for regular intraday and positional trader, NOW or NEST.
Also, please explain difference between the two.

56.1. Trade Smart Online  Sep 24, 2014 1:13:24 PM IST | 

Hello Rakesh,
There is no much difference between the two softwares. In NEST platform you can trade commodities along with all other segments. NEST has got 26 banks linked for immediate fund transfer. Presently we provide you NOW if you are an equity trader and NEST for commodity traders.

55. Rakesh  Sep 21, 2014 11:50:44 PM IST |  Reply 

Q1)I wish to open Equity Trading account and Demat accounts with TradeSmart. My question is that do TSO hold my demats in collective pool or I will be able to hold separate Demat account which can be accessed by me online.
Q2) For a turnover of about 1 to 2 Crore monthly, which plan will be best suitable for me.

55.1. Trade Smart Online  Sep 24, 2014 1:06:31 PM IST | 

Hi Rakesh,
1. If there''s no debit in your account we''ll transfer the shares to your account the same day as we receive from the exchange.

2. It depends. Will the 2 Cr turnover be in delivery or intraday or Futures or Options? In case delivery, you could go for our Rs 1899 plan. If intraday, then Trade @ 0.7paise plan might be better.

55.2. Satyam Rakesh  Sep 25, 2014 9:57:25 AM IST | 

Hi, TradeSmart, regarding your suggestion for which plan should I take, My delivery turnover would be about 1Cr and Trading about 2 Cr.
Please advise which plan to take. I wish to open account within this navratras.

54. G.S.S  Sep 20, 2014 3:29:50 PM IST |  Reply 

Dear Sir,

Can I switch my plan (Rs15 to 0.7p/trade) any time after opening trading account with you.

54.1. Trade Smart Online  Sep 24, 2014 11:17:17 AM IST | 

Hello G.S.S,
Yes, you can switch your brokerage plan any time after your account is opened.

53. G.S.Sanyal  Sep 20, 2014 3:19:18 PM IST |  Reply 

Dear Sir,
I have some confusion about brokerage Rs15.00 per trade. Suppose I performed trade with 4 or 5 separate order no & trade no in a single trading day amounting Rs 1.0lacs in total what will be your brokerage then. will it be Rs 15.00

53.1. Trade Smart Online  Sep 24, 2014 11:11:58 AM IST | 

Hi G.S.Sanyal,
We 5*15=75) as a brokerage. Please refer our brokerage calculator link for your better understanding.

53.2. Trade Smart Online  Sep 24, 2014 11:36:55 AM IST | 

Hi G.S.Sanyal,
We 5*15=75) as a brokerage. Please go through our brokerage calculator for your better understanding.

53.3. Trade Smart Online  Sep 24, 2014 12:03:54 PM IST | 

Hi G.s.Sanyal,
We charge you Rs 15 per executed order. In your example of 5 trades you will be charged Rs 75 i.e. 5*15=75 as a brokerage. Please refer to our brokerage calculator for your better understanding.

52. Vamsi  Sep 11, 2014 12:05:16 PM IST |  Reply 

How much do you charge for instant fund transfer thru the provided payment gateway. Are there any payment gateway charges etc? I have IDBI bank savings account.

52.1. Trade Smart Online  Sep 18, 2014 12:33:09 PM IST | 

Hello Vamsi,
For instant fund transfer charges please refer our knowledge base article.

51. lalit  Sep 11, 2014 8:16:26 AM IST |  Reply 

sir I want open new account but I need ncdex market. .which commodity come under your ncdex .
plz listed all ncdex commodity

51.1. Trade Smart Online  Sep 17, 2014 3:05:29 PM IST | 

Hi Lalit,
We would be glad to welcome you in our Trade Smart Online family. You can open an a/c in NCDEX but at present we provide trading only in Goldhedge. Once we start trading in any other NCDEX commodities we will let you know.

50. Sanjay T J  Aug 29, 2014 1:02:28 AM IST |  Reply 

Dear sir,

I recently opened a/c with TSO.
The total experience was excellent.

In the mobile app ,the cost of each share purchased is not showing with the total cost ( brokerage + share price) it just shows the market price at which the share is purchased. Can anyone please let me know on this.

50.1. Trade Smart Online  Sep 17, 2014 1:39:59 PM IST | 

Hello Sanjay T J,
We would like to welcome you in our TSO family and really appreciate hearing about your experience.
Mobile application shows you only the market price. If you want to know how much charges levied to you then you can login into your back office.

49. MAHADEVAN SUBRAMANIAM  Aug 27, 2014 8:18:23 PM IST |  Reply 

I recently joined TSO on 20th August to be precise.
While I could transfer money from HDFC Bank account through ''PAYIN'' there is no provision for Payout in the software. If i sell so me shares how can I get the proceeds. Now there is Rs 8000 lying in my account with TSO, how can I get this transferred to my bank account.

49.1. TradeSmartOnline  Aug 28, 2014 3:06:21 PM IST | 

You could place the payout request through our Back-office or through Please refer to our knowledgebase for more information.

48. G. ROY  Aug 23, 2014 7:49:40 PM IST |  Reply 

I am working in Share market for last 8 years in Kolkata.How can I help you and associate myself with you.

48.1. TradeSmartOnline  Aug 26, 2014 1:30:26 PM IST | 

Hello G.ROY,
Please fill in your contact details on and we will contact you or ries.

47. pramod  Aug 8, 2014 8:14:10 PM IST |  Reply 

can u provide mobile trading through nest

47.1. TradeSmartOnline  Aug 12, 2014 6:14:58 PM IST | 

Hello pramod,
Yes, we do provide NEST mobile application.

46. PK  Aug 8, 2014 3:36:21 AM IST |  Reply 

They are very good broker among all others.I found difficulty in pay out takes long time. Sometimes NSE now is not taking order properly you can''t cancel the order while executed slow response. Otherwise very competitive broker I traded with Mosl, reliance, Ventura and TSO is best.YOU CAN TRUST

46.1. TradeSmartOnline  Aug 11, 2014 11:46:59 AM IST | 

Hello PK,
Good to know you find TradeSmartOnline comparatively a very good broker. Regarding the two issues of payout and cancel order raised by you. Firstly all payout are done as per per schedule, however there might have been rare cases wherein the payout might have delayed becaof technical issue, mostly from the Bank end. Secondly the NOW trading application belongs to NSE. NOW has been extensively tested by NSE before making available to retail clients. If however there are issues with trading application we are willing to extend all possible assistance to resolve the problem.

45. rk  Aug 5, 2014 3:20:34 PM IST |  Reply 

where i get my cash balance in now web and now software?

45.1. TradeSmartOnline  Aug 8, 2014 11:40:38 AM IST | 

In NOW web the funds are reflected . Please let us know if the solutions provided satisfactorily answers your query.

44. dinesh parmar  Aug 5, 2014 12:33:20 AM IST |  Reply 

I moved to TSO few days back.

In last 3 days I placed 23 orders of 77 trades totaling traded volume of around Rs 2 Crore. With all this I paid brokerage of Just Rs 345. Truly amazing.

If I think back about per lol brokerage I paid itís less than Rs 5 per lot. This is super-duper cheap.

I was earlier trading with Kotak securities and still have account where I have their cheapest brokerage plan of 0.01% or 1 paisa. Even with this plan I would have paid Rs 2136 of breakage and if you include taxes its much higher.

Rs 345 Vs Rs 2136Ö this is good saving. I wish I would have moved to them earlier.

44.1. TradeSmartOnline  Aug 8, 2014 11:23:07 AM IST | 

Hello dinesh parmar,
Happy to know the cost saving you have been able to generate by trading through us. Low brokerage and excellent service has always been our aim. Your appreciation will motivate us to perform better.

43. Shekhar Shelar  Jul 25, 2014 11:03:48 PM IST |  Reply 

I am using this account since one year happu with the brokrage charges and customer care support


Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Above Average

43.1. Trade Smart Online  Aug 2, 2014 12:57:46 PM IST | 

Hi Shekhar,
Thanks for the ratings. We welcome any new suggestions from you to improve or better our services & products.

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