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Trade Smart Online

Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorp... Know more about Trade Smart Online

Trade Smart Online Stock Broker Review Ratings

44 votes  Rate Trade Smart Online

Overall Rating Fees Brokerage Usability Customer Service
Rated 4.1 stars Rated 4.0 stars Rated 4.5 stars Rated 3.8 stars Rated 4.1 stars
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121. VIPIN KUMAR  Nov 2, 2015 5:03:11 PM IST Reply
I USING ON MOBILE AND NEST BOTH..BOTH ARE AWESOME TILL NOW....HOPE WILL BE IN FUTURE TOO...

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
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121.1. Trade Smart Online  Nov 2, 2015 7:10:51 PM IST
Hi Vipin Kumar,
We really appreciate hearing about your experience. As a valued customer, what you think is really important to us. Thank you so much for your kind comment.
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121.2. Trade Smart Online  Nov 23, 2015 1:12:06 PM IST
Hello Natrajan Ramchandran,
We will arrange you call shortly.
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120. Namdev Ramarao  Nov 1, 2015 12:41:06 PM IST Reply
Trade Smart Online has a good trading platform. there brokerage plans is good . And we talk about service and support, I would like to say they have great team, they solve every problems during market hours or after with dedication and determination. the best service and support ever i enjoyed yet. Also they have a good online chat system guys like Sonu ,Sarita and abilazh are good in there business
Thank you to All the team members and chat suppoet, Thank you VNS Finance.........!!!!!!!!
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120.1. Trade Smart ONline  Nov 2, 2015 4:09:46 PM IST
Hello Namdev Ramarao,
We are so glad to know you liked our service. We constantly strive to provide our customers with the best possible service. We will be sure to share your feedback with the entire team.
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119. manki kanta  Oct 31, 2015 1:42:25 PM IST Reply
Dear all ,
don''t choose tradesamrtonline their customer care is pathetic..there is one guy named abilash he doesnt know how to chat with clients... unethical dog... dont know why tradesmart online does have people like him in customercare department.. if dedoesnt know how to serve customer...the moment any questions are asked he would disconnect the chat...
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119.1. Trade Smart Online  Nov 2, 2015 4:03:37 PM IST
Mani Kanta,
We are sorry you felt this way. As far as online chat is concerned, you might have faced any connectivity issue due to which your chat got disconnected. Out agents do not disconnect the online chat.
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118. sree krishna  Oct 29, 2015 1:51:30 PM IST Reply
I would advise every one no to choose tradesmart online...
If you choose you would loose money ..... their weblogin wont work.. software doesnt work..
pathetic service...

i spite of many complaints the wont respond.. to your calls...

if any one wants to loose money tradesmart online is the best place they will take you for a ride for free...
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118.1. Trade Smart Online  Nov 2, 2015 3:56:02 PM IST
Hi Sree Krishna,
Sorry for the inconvenience caused. As mentioned earlier since others were not facing the same issue, we had suggested you to NOW Trading platform in case you do not find NEST Web comfortable. We also asked you to provide your PC''s remote access to check the exact issue. Unfortunately, we did not get any response.

One again request you to please any of the above two alternatives.
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117. sree krishna  Sep 15, 2015 3:36:34 PM IST Reply
Dear all

dont choose tradesmart online... their service is below poor..
theit web login wont work properly... and you will loose money like i have.. session would expire when ever market moves drastically
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117.1. Trade Smart Online  Sep 15, 2015 8:29:01 PM IST
Hi Mr. Sree Krishna,
We are sorry you felt this way. We take any issues very seriously.

We again checked our Web-based platform but we did not find any login issue. Since we have not heard of this from other clients we suspect there might be an issue with your pc.

As per our earlier discussion many times you are unable to provide us remote access to your PC to look into the issue. We''ve also offered you to move to the NOW trading platform. However, you do not wish to NOW either. Sorry to say but without a remote access we will not be able to help you in this case. Request your cooperation to investigate this further.
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117.2. sree krishna  Oct 31, 2015 1:54:24 PM IST
i think you are speaking without any information on what the previous discussions happened on the same issue...if you require my remote access ... why did you get the same issue when person from your company has tried..contact sushma sivanagi from tadesmartonline... i have the mails sent by her with screen shots that she was also facing the same issue.. the point is if you know that problem is from server what do you need my system for..? its childish..to say the least.. if you are bothered about the issue you can check in sushmas sivanagis system ask her why she got same issue..
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116. jones  Sep 11, 2015 12:08:51 AM IST Reply
hi can you allow to trade in penny stocks?
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116.1. Trade Smart Online  Sep 11, 2015 2:40:12 PM IST
Hi Jones,
You can trade in Penny stocks with us.
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115. omprakash bhandekar  Aug 23, 2015 12:02:43 PM IST Reply
very good customer service of trade smart online
and software for trader
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115.1. Trade Smart Online  Aug 25, 2015 12:00:12 PM IST
Hi Omprakash,
Your comments regarding the service you received at Trade Smart Online are very important to us. Assuring you the best of our service!
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115.2. sree krishna  Sep 16, 2015 7:17:04 PM IST
Dear omprakash,
their weblogin you would change your opinion
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114. ARUN  Aug 4, 2015 1:21:35 AM IST Reply
YOU CAN''T WEBSITE FOR TRADING .IT IS VERY POOR AND NOT WORKING PROPERLY.WEBSITE PLATFORM SHOULD BE IMPROVE.
IF YOU WORK ON NEST AND SAME TIME LOGIN IN WEBSITE THEN ITS AUTOMATIC LOG OFF .
MOBILE APP ALSO NEED TO IMPROVE..
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114.1. Trade Smart Online  Aug 4, 2015 2:35:57 PM IST
Hello Arun,
You can login either in browser based or mobile app or through software. Due to Risk Management policy, simultaneous login in two sites is not posible.
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113. pravin dhandre  Jul 30, 2015 5:43:25 PM IST Reply
TradeSmartOnline has provided the best experience over ICICI securities and Motilal Oswal. The trading is so easy and most important the brokerage they charge is almost null. I fell blessed to trade with TradeSmartOnline

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Average
Customer Service - Above Average
Overall Experience - Above Average
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113.1. Trade Smart Online  Jul 31, 2015 1:04:31 PM IST
Hi Pravin,
Thank you so much for your kind comments. We are so glad you liked our service. Our business is driven by your satisfaction. If you would like any further help, please contact us.
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112. vikash singh  Jul 18, 2015 8:29:23 AM IST Reply
i m confused between zerodha and tradesmartonline,,can you clear me which will be good for trading
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112.1. Trade Smart Online  Jul 21, 2015 11:21:48 AM IST
Hello Vikash Singh,
We provide you three different brokerage plans that suit your trading pattern. You may find any two brokerage plans clubbed into one with other brokers. The most important, you get an online chat support from our website. You do not have to call us, you can resolve all your queries from our chat experts.
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112.2. vrb  Jul 30, 2015 5:14:57 PM IST
HI Vikash
m member of tso and finding difficulty in contact your mumbai office since past 3 days ... phone gives only busy tone ? any problems @ tso ??
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112.3. Trade Smart Online  Jul 31, 2015 12:59:58 PM IST
Hi Vikash Singh,
Request you to our chat support available on our website. We will look into the issue on priority bases.
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111. sree krishna  Jul 8, 2015 4:59:35 PM IST Reply
its has been month since i have reported the issue,
these lame ducks have not come with proper answer till now..

I request every one not to choose this broker. or choose and suffer like i do..!
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110. sree krishna  Jun 29, 2015 5:53:36 PM IST Reply

Sarita
In order to the Nest Browser you can the Below link

https://trade.vnsfin.com/VNSFINANCE/Login/indexauth.jsp
sree krishna
i know the link..

you login and check from you end


Tushar
Please allow me few moments while I check the details for you.

We are going through your query. Please allow us few more minutes.
sree krishna
you login and send me screen shot..session is geting expired..i hav etried to login 100 time for the past half an hour

are you there../


Tushar
Yes.

Please allow me few moments while I check the details for you.
sree krishna
did you face the same problem


Tushar
Yes, our team having word with Omnesys regarding that.
sree krishna
this is the problem i am facing form the time i opened the account..god knows howmany times i have tried everyday..
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109. sree krishna  Jun 29, 2015 5:52:58 PM IST Reply
The funny part their person is refursing to create a ticket... another chat i had with their team
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108. sree krishna  Jun 29, 2015 5:22:32 PM IST Reply

Karan
He is busy on another call.

If possible, please elaborate on your query here.
sree krishna
i have told him about the issue..i am yet to get response on that issue..

Karan
Please press a right click on the header and click on compatibility view button.
sree krishna
arey answer me one question.. if its the problem of brwser why its not allowing to login from 2:00 to 3:30 pm every day
why i am able to login on other times...why only in last 2 hrs i am facing the issue..

Karan
No, its allowing. Our other clients are able to and log in properly.

You are requested to contact your IT personnel for the same.
sree krishna
how do you say that .. tushaar is facing the issue when i spoke to him last time.. he said he has contacted the omenysis people regaring the same..
i dont know what has he spoken..


Karan
Yes, you need to run the Nest web based terminal on a compatible option.
sree krishna
hello.. your brain.. why is it not allowing to login during a certain period..
why not after that ..?
think..properly insead of making wild gusses..


Karan
The Omnesys itself has provided the suggestions.
Its working properly too.
Please try to run the link on compatible once.
sree krishna
why is it allowing to login all browsers with or without compatability view after 3:30pm

you should ask omenysis relavent questions..instead of blindly following what they say..


Karan
There might be any technical/firewall issue at your end. Hence, it won''t allow you to log in.
sree krishna
what the hell.. the how come tushaar..has also faced the same issue when he logged in from his system
what the hell man.. how its blocking only in certain time from 1:30 to 3:30 ... as i said your brain..

sree krishna
yes
tell me ..
why is it not allowing to login from all other browsers before 1:30 pm
why is it allowing to login from all other browsers before 1:30 pm


Karan
There might be any technical/firewall issue at your end. Hence, it won''t allow you to log in.
sree krishna
why is it allowing to login now..
if there is firewall issue
seriously man without knowing about firewall how can you talk about it
why dont you understand i have tried using compatability view..

sree krishna
what is the issue why is it not allowing to login to your nest weblogin during certain time from 1:30 to 3:30... i have told you even i hav tried in compatability view also..
its not working...


Karan
We have also forwarded your query to the omnesys and are waiting for their response.
In the mean time, we request you to the Nest Exe Based terminal or Mobile based terminal for trading.
sree krishna
then why did you say its working properly...there is issue with my firewall


Karan
Its working properly at our end. Have you contacted your IT personnel for this issue?
sree krishna
when tushaar tried he was also not able to login...during that time..
how can you say its issue from my end


Karan
But we are able to log in to the web based terminal using the compatibility settings.
sree krishna
if you try 100 time its allowing to login 2, 3 times ..
if its compatability view problem it should not allow to login now from any other browser..
howcome its logging in
that why i said your brain


Karan
I understand your concern. At least try with the solution to which we had provided before doing these things.
sree krishna
what is the actual status of the issue..
have you sent to omenysis regarding this issue..


Karan
The Nest Web based terminal is working properly with the compatibility settings.
sree krishna
if its working properly then why did you say ..?
We have also forwarded your query to the omnesys and are waiting for their response.
In the mean time, we request you to the Nest Exe Based terminal or Mobile based terminal for trading.

Karan
With regards to log in issue in other browsers, we have forwarded your query to Omnesys.


sree krishna
i want you to create ticket for the same and share me ticket number...
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107. sree krishna  Jun 29, 2015 3:49:07 PM IST Reply
When ever there is an oppertunity to make money your weblogin wont work.
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106. sree krishna  Jun 29, 2015 3:35:28 PM IST Reply
Dear all, this is the chat i had with them as you can see their response

sree krishna
again i am not able to connect to nest weblogin

Chat started

Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment. Please be online and we''ll be with you shortly.
Sarita joined the chat

Sarita
Hello!
Thanks for visiting Trade Smart Online.
This is Sarita here. I would be happy to assist you.
sree krishna
again i am not able to connect to nest weblogin


Sarita
Can you please let us know the error or issue you are facing while login in NEST weblogin?
sree krishna
session is getting expired homany time i have to tell you


Sarita
May I know which browser you are using?
sree krishna
arey i have tried in al browsers..


Sarita
Do you have any remote software?
sree krishna
can you connect and see now.. if you are connected send me screen shot


Sarita
May I know which remote software you have?
sree krishna
you connect to nest weblogin and send me after connecting


Sarita
In order to the Nest Browser you can the Below link

https://trade.vnsfin.com/VNSFINANCE/Login/indexauth.jsp
sree krishna
i know the link..

you login and check from you end


Tushar
Please allow me few moments while I check the details for you.

We are going through your query. Please allow us few more minutes.
sree krishna
you login and send me screen shot..session is geting expired..i hav etried to login 100 time for the past half an hour
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105. Mani kanta  Jun 25, 2015 9:51:29 PM IST Reply
Dear trade smart online,
Today for the 9th day i was not able to login from your weblogin from 1:30to 3:30
Thanks a lot for your service.. I will keep posting everyday i am facing issue.
I also keeps track of your service
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105.1. Trade Smart Online  Jun 26, 2015 12:09:58 PM IST
Hello Mani,
As we''ve mentioned in the previous posts too, we''ll need your ticket id to see the history of your emails to us as we can not find any record of the same.

We have thousands of customers trading with us on a daily basis and we haven''t heard this issue from anyone else. We are very much committed to resolving issues any of our clients face.

We believe in constructive criticism and welcome it. However, without further information from your side we''ll be unable to help you. So once again request you to please share your client id and ticket id and we''ll look into the same.
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104. MAni kanta  Jun 25, 2015 9:44:51 PM IST Reply
Why do you give such nonsense replies to the issues faced by your customer. Everyday the same issue comes up between 1:30 till 3:30. I asked your tushaar today the same issue he lied he was able to login but when i asked him to send screen shot.. He immediately terminated the chat.. I urge every one if you take this broker you will not be able to trade between 1:30 and 3:30. So be wise before taking decision. I have sent so many mails to my rm he doesnt reply
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104.1. Trade Smart Online  Jun 26, 2015 11:43:44 AM IST
Hi Mani kanta,
Please share your contact details and the ticket ID of the email that you sent to support. We will arrange a call for you to resolve your query and intimate you about the discussion that happened through ticket.
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103. Shivam  Jun 24, 2015 4:38:16 PM IST Reply
Again,as I was saying, login problem continues as it was. Today,at 3:19pm I was trying to login,but was not able to do so,and you know even after 11 minutes, I was not able to login into my account,due to which I was not able to purchase stock of BPL,and that was really annoying.Thanks to trade smart online for its services.
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103.1. Trade Smart Online  Jun 25, 2015 7:21:16 PM IST
We understand that you had a word with one of our customer support executive. You are requested to change your password and login again. Please let us know if still you are facing any login issue.
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102. Shivam  Jun 24, 2015 2:25:10 PM IST Reply
Hi,I am using Web version of NEST,for online training and I am facing issues related to login into my account.It is rare that I successfully login in my first attempt,and due to the time lapse, I have to buy stocks at higher price.I am registered with trade smart online as Piyush Rana. I hope that you will take that into consideration,and will do necessary resolution of my problem.
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102.1. Trade Smart Online  Jun 25, 2015 11:57:51 AM IST
Hello SHivam,
We will arrange a call for you today. Please have your query resolved. Thank you for notifying this to us.

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