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Trade Smart Online

Trade Smart Online (TSO) is Mumbai based broker offering discount brokerage services in stock, commodity and currency trading segments. Trade Smart Online is part of VNS Finance & Capital Services Ltd; a traditional brokerage company which was incorp... Know more about Trade Smart Online

Trade Smart Online Stock Broker Review Ratings

37 votes  Rate Trade Smart Online

Overall Rating Fees Brokerage Usability Customer Service
Rated 4.1 stars Rated 4.0 stars Rated 4.4 stars Rated 3.8 stars Rated 4.1 stars
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104. MAni kanta  Jun 25, 2015 9:44:51 PM IST Reply
Why do you give such nonsense replies to the issues faced by your customer. Everyday the same issue comes up between 1:30 till 3:30. I asked your tushaar today the same issue he lied he was able to login but when i asked him to send screen shot.. He immediately terminated the chat.. I urge every one if you take this broker you will not be able to trade between 1:30 and 3:30. So be wise before taking decision. I have sent so many mails to my rm he doesnt reply
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104.1. Trade Smart Online  Jun 26, 2015 11:43:44 AM IST
Hi Mani kanta,
Please share your contact details and the ticket ID of the email that you sent to support. We will arrange a call for you to resolve your query and intimate you about the discussion that happened through ticket.
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103. Shivam  Jun 24, 2015 4:38:16 PM IST Reply
Again,as I was saying, login problem continues as it was. Today,at 3:19pm I was trying to login,but was not able to do so,and you know even after 11 minutes, I was not able to login into my account,due to which I was not able to purchase stock of BPL,and that was really annoying.Thanks to trade smart online for its services.
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103.1. Trade Smart Online  Jun 25, 2015 7:21:16 PM IST
We understand that you had a word with one of our customer support executive. You are requested to change your password and login again. Please let us know if still you are facing any login issue.
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102. Shivam  Jun 24, 2015 2:25:10 PM IST Reply
Hi,I am using Web version of NEST,for online training and I am facing issues related to login into my account.It is rare that I successfully login in my first attempt,and due to the time lapse, I have to buy stocks at higher price.I am registered with trade smart online as Piyush Rana. I hope that you will take that into consideration,and will do necessary resolution of my problem.
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102.1. Trade Smart Online  Jun 25, 2015 11:57:51 AM IST
Hello SHivam,
We will arrange a call for you today. Please have your query resolved. Thank you for notifying this to us.
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101. mani kanta  Jun 23, 2015 7:48:07 PM IST Reply
Worst part is their back office also wont login. i have raised this issue with their chat support saritha. she has said we will resolve but not till now.
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101.1. Trade Smart Online  Jun 24, 2015 11:48:37 AM IST
Hi Mani Kanta,
We are waiting for the ticket ID to look into your issue and all the conversation that happened with us.
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100. Shivam  Jun 23, 2015 2:51:23 PM IST Reply
Hi...I tried to log in my account more than dozen times..i entered all the information correctly..my login id,password and security questions..but even then I wasn''t able to login...and you know that is frequent with Trade Smart Online..I don''t know why it happened again and again..So,It is not really great...
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100.1. mani kanta  Jun 23, 2015 7:43:59 PM IST
Dear shivam,

I am also facing the same issue,Keep posting the issue in this page until issue is resolved daily when ever you face issue so that people will have an idea of what trade smart online is..
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100.2. Trade Smart Online  Jun 24, 2015 11:34:57 AM IST
Hi Shivam,
Please let us know whether you are facing web login issue, software login problem or it is back office login. Please provide your contact details, we will arrange a call for you.
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100.3. Trade Smart Online  Jun 24, 2015 11:40:43 AM IST
Hi Mani kanta,
We have requested for the ticket ID that was generated when you mailed us. We would be happy to help you resolving your issue.
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99. mani kanta  Jun 22, 2015 6:12:24 PM IST Reply
Issue with their service,
Its the worst service i am not able to login at the most important time on everyday between 2:00 to 3:00pm. even though i launched many complaints with them you will not get proper response when ever there is complaints from client side. if you want to have this broker make sure you are ready to loose money becatheir weblogin
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99.1. Trade Smart Online  Jun 23, 2015 11:24:48 AM IST
Hello Mani kanta,
We regret that you faced login issue. We apologize for the inconvenience. We request you to give us a call on 022-42878000 during trading hours when you face login issue. Our customer support team will take your PC''''s remote access and try to resolve your query.
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99.2. mani kanta  Jun 23, 2015 7:41:02 PM IST
Regarding this issue,
I have raised to your support team on 19th,22,23 jul but they were not able to solve. I will mention here every day when ever i face issue.so that people will be aware of your service and they will not make the mistake of choosing wrong broker.
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99.3. Trade Smart Online  Jun 24, 2015 11:28:11 AM IST
Hello Mani kanta,
Please help us with the ticket ID. We will look into your issue and do not leave your query unhandled.
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98. Sanjeev Mittal  Jun 16, 2015 7:22:38 PM IST Reply
Can I bid for OFS through you.
If yes whether online or offline
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98.1. Trade Smart Online  Jun 17, 2015 1:33:39 PM IST
Hello Sanjeev Mittal,
Yes, you can bid for OFS through us. As of now OFS trades are placed only through Call & Trade.
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98.2. Trade Smart Online  Jun 20, 2015 12:18:05 PM IST
You can also refer the link for more details.
http://tradesmartonline.in/knowledgebase/wp-content/uploads/2014/05/OFS-policy.pdf
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97. nilesh  Jun 5, 2015 2:58:23 PM IST Reply
Now I continue with Tso , I hope Vns is best investment Paradise
For retail client
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97.1. Trade Smart Online  Jun 6, 2015 12:03:17 PM IST
Hello Nilesh,
We would like to thank you for taking your time to provide us with your honest feedback. Clientís appreciation has allowed us to grow and prosper in this highly competitive marketplace.
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96. nilesh  Jun 4, 2015 8:14:07 PM IST Reply
Hopeless staff unable to place order perfectly by dealing team I switch my trading account another firm
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96.1. Trade Smart Online  Jun 5, 2015 11:19:27 AM IST
Hello Nilesh,
We are sorry the inconvenience. Please let us know the order details and the date of transaction.
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96.2. SunnySingh  Jul 21, 2015 10:14:50 PM IST
I''''m confused for tso and Zerodha and RKSV I think NEST mobile trading platform is not good
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95. Sanjeev Mittal  Jun 4, 2015 7:24:01 PM IST Reply
Do you allow trading in Bonds / NCDs listed on NSE / BSE
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95.1. Trade Smart Online  Jun 5, 2015 11:05:31 AM IST
Hi Sanjeev Mittal,
Yes, we do allow trading in Bonds/NCDs listed on NSE/BSE.
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95.2. Sanjeev Mittal  Jun 5, 2015 2:28:53 PM IST
Online or Offline
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95.3. Trade Smart Online  Jun 30, 2015 12:27:39 PM IST
You can trade Bonds/NCDs in online and offline both.
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94. Praveen  Jun 3, 2015 3:39:55 AM IST Reply
I am a US citizen but settled back in India since last 6 years. Can I open an account and do the trading thru your brokage firm?
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94.1. Trade Smart Online  Jun 3, 2015 11:31:41 AM IST
Hi Praveen,
If you have Indian pan card, Indian saving bank account and residential proof of India then you can open an account with us.
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93. kumar  May 28, 2015 1:27:48 PM IST Reply
I am active trader in TSO ,Their service is excellent,but trading platform(NOW trader) is very very bad for intraday traders. when you are in profit or trade right way they purposefully misquoted total buy sell positions and simply hangs out the terminal, the dangerous thing is
if i put a trade ,some times it won''t and won''t display,even not to cancel my order,after some time they shows order is executed(at that time everything is against me in the market.
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93.1. Trade Smart Online  May 29, 2015 1:51:32 PM IST
Hello Kumar,
We understand your concern. If you are not happy with NOW, you can shift to NEST trader. We request you to contact our customer support on 022-42878000 for more information about NEST Trader.
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92. Vik  May 28, 2015 12:34:56 PM IST Reply
1.Can we both softwares - NOW for mobile and NEST ?
2.Is there any charge for payin and payout ?
3.Is there any charge for using NOW or NEST ?
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92.1. Vik  May 28, 2015 2:11:29 PM IST
*can we both softwares - NOW and NEST (for Mobile and Desktop) ?
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92.2. Trade Smart Online  May 29, 2015 2:02:22 PM IST
Hello Vik,
1) You cannot both NOW and NEST simultaneously.
2) In NOW software there are no payin charges. In NEST, there is a charge of Rs.8+Service tax for each payin.
3) We do not charge for trading software.

Please refer the link for fund transfer details from NEST.
http://tradesmartonline.in/knowledgebase/nest-user-fund-transfer-into-equity-fo-and-currency-trading-account/

http://tradesmartonline.in/knowledgebase/nest-user-fund-transfer-into-commodity-trading-account/
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91. Mirza  May 24, 2015 9:15:38 PM IST Reply
I want to open a trading acc with tso. before that i want know that
1 CAN I DO BTST
2 CAN I LINK PNB ACC
3 IF I CHOOSE 0.7 PLAN THEN WHICH SOFTWARE U PROVIDE ME FOR TRADING NOW OR NEST OR BOTH
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91.1. Trade Smart Online  May 25, 2015 11:54:18 AM IST
Hello Mirza,

Thank you for your interest in opening an account with us.
1) You can do BTST. However, you need to make full payment for trading in delivery. Exposure is not available is BTST. You also need to consider the possibilities of short delivery in case of BTST. Please refer the link for more details.
http://tradesmartonline.in/knowledgebase/what-can-cause-a-short-delivery/

2)You can link PNB bank account.

3)You can opt for any one software for trading irrespective of brokerage plan you select. Both softwares cannot be activated.
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90. arshveer  May 12, 2015 6:23:32 PM IST Reply
. I am begineer plz tell me how to open trading and dmat account with u . What are the criteria to open both account document required.what are the condition required to trade in F &O segment
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90.1. Trade Smart Online  May 13, 2015 11:04:54 AM IST
Hello Arshveer,
There are no specific conditions required to trade in FNO segment. You just need to have FNO segment active and you need to maintain specified margin for the stock in which you trade. Please refer the link for scrip wise margin required to trade in FNO.
http://tradesmartonline.in/knowledgebase/how-much-exposure-limit-will-i-get-in-different-segments/
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90.2. arshveer  May 18, 2015 6:48:45 PM IST
For example i purchase 1 lot of nifty consist of 50 share at premium of 90rs and strike price of rs 8200 call and nifty is currently traded at 8300 what balance i need to maintain
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90.3. Trade Smart Online  May 19, 2015 2:41:54 PM IST
Hello Arshveer,
Nifty 1 lot consists of 25 qty. In your example, to buy 1 lot of Nifty call option strike price 8200, at a premium of Rs.90, you need to pay Rs.2250(25*90).
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90.4. arshveer  May 20, 2015 4:54:19 PM IST
What balance i need to maintain
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90.5. Trade Smart Online  May 21, 2015 11:00:41 AM IST
At Trade Smart Online we donít have any minimum amount criteria. You can start trading with any amount.
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89. shankar  May 11, 2015 12:26:53 PM IST Reply
if we purchased 100 shares of RIL on 850/- The total 85000/- on this what is the total brokerage in 15/- plan pl explain other charges i.e 15 +
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89.1. Trade Smart Online  May 12, 2015 11:13:37 AM IST
Hello Shankar,
In your RIL example, brokerage will be Rs.15 only. You are also required to pay the govt. taxes as mentioned on our brokerage calculator. Please go through the link for your better understanding.
http://www.tradesmartonline.in/brokerage-calculator.php

You can also refer the below link for govt taxes to be paid in each segment.
http://tradesmartonline.in/knowledgebase/how-much-exposure-limit-will-i-get-in-different-segments/
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89.2. Trade Smart Online  May 12, 2015 11:17:48 AM IST
Please ignore the above link for govt. taxes. Here is the new link.
http://tradesmartonline.in/knowledgebase/statutory-charges-levied/
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88. Ram  May 9, 2015 6:03:26 PM IST Reply
Can I link sbi account as payin payout account for tso????plz respond fast..?also tell me how much you charge for transferring securities to u..??
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88.1. Trade Smart Online  May 11, 2015 12:15:40 PM IST
Hello Ram,
You can link SBI for payin and payout. If you are NOW user then you need to payin from NEFT. NEST user can make immediate payin from SBI. Transferring securities to VNS is free of charge. Share transfer from VNS to other DP is chargable of Rs.25/scrip.
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87. Ram  May 9, 2015 5:59:16 PM IST Reply
Hey there, I want to go with you for demat services...how much intraday exposure do you offer??and are there automatic limit provided as per account balance???coz most of the times,we need to call the services to get the limits till that moment stock prices runs...plz elaborate on this...also tell me about transparency u provide in profit loss statements,reports etc...
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87.1. Trade Smart Online  May 11, 2015 12:09:36 PM IST
Hi Ram,
Thank you for your interest in trade Smart Online.
1) Intraday exposures depend on the segment in which you trade. Please refer our knowledge base article for your better understanding.
http://tradesmartonline.in/knowledgebase/how-much-exposure-limit-will-i-get-in-different-segments/

2) As per your balance you will get automatic intraday exposure. You do not have to call us for the same.

3) You can generate all the reports from your back office login which are very transparent to the customer understandings.
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86. SANJAY  Apr 8, 2015 7:08:52 PM IST Reply
One of the WORST service provider, you their backoffice you will end up loosing all your money.

Their back office is worst and is misleading infromation, not updated from past 10 days, every time i call them , they come up with new reasons.

I suggest people not to take service from this useless service provider, and also you will not get the payouts on time.

everytime you need to call and keep sending mails .

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86.1. Trade Smart Online  Apr 9, 2015 11:15:21 AM IST
Hello Sanjay,
We regret for any inconvenience caused to you. Kindly let us know what part of the back office is not user friendly. We would be happy to resolve your query or we provide you with the better alternative.
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86.2. SANJAY  Apr 9, 2015 12:57:31 PM IST
In the capsof 2105 is it showing the total avergae quanity and price, check.

i have been complaining regarding the same again and agian to ur support team and again ur asking where is the problem.

If anyone wants to sell the scrip , he will not be able to know what is the avergae holding and price.

Becaof ur misleading information some of the scrips i have sold in loss.

Please make sure if this does not get rectified by the weekend, Monday i will raise a compalint against ur organization with the SEBI.
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86.3. Trade Smart Online  Apr 10, 2015 1:15:45 PM IST
Hello Sanjay,

When you login your back office, please refer to global report that will show you the average price and the quantity.

Please get back to us in case you need further assistance.

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86.4. SANJAY  Apr 10, 2015 1:49:20 PM IST
Do u understad whit i am telling ?

In the capsof 2015 it is not showing whati have purchased in 2014 , this is the last time i will be contatcting you, my next step is to lodeg compalint against ur company witht the SEBI.

You have been saying the same thins again and again and doing time pass.

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86.5. Trade Smart online  Apr 11, 2015 11:17:59 AM IST
Hello Sanjay,

It would be helpful if you give us your contact details so that we can call you and explain you in clear.
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86.6. Sanjay  Apr 14, 2015 2:18:56 PM IST
Hi, the issue is resolved . Thank you . I have been using Trade smart on line for the past 10 months and had not faced any problem except for the carry over from one financial ywrs to another. Now it is working fine. Thank you
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85. David  Apr 2, 2015 9:19:28 PM IST Reply
Hi..I am interested to start trading.I am new to this field. I filled your online application form for opening Trading and Demat account. I am a Bachelor. So i want to know
A) in starting how much fund i need to start trading in Enrgy(crude oil) in single lot???
B) after receiving the filled up form,how many days you will take to activate the account???
C)I have confusion regarding Check and Blank Check(which i have to send with the form). Please explain it Briefly.
D)how much you will charge for the first time to start both Trading and Demat account??
thank you...
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85.1. Trade Smart Online  Apr 4, 2015 1:41:16 PM IST
Hello David,
We have arranged you a call as per your request on our facebook page.

Enquire Trade Smart Online Trading Account:

Name:Phone:
Email:City:
State:
Are you a day trader?
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