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 Kotak Securities Customer Reviews, Complaints, Experiences & True Feedback

Kotak Securities Ltd

Incorporated in 1994, Kotak Securities is a full services broker part of popular India based Kotak Mahindra Bank. The bank has over 1400 branches across India servicing more than 8 lakh customers. Kotak Securities Limited is among the largest trad... Know more about Kotak Securities Ltd

Stock Broker Review Ratings

Overall Rating Fees Brokerage Usability Customer Service 67 votes
Rated 3.0 stars Rated 2.8 stars Rated 2.9 stars Rated 3.3 stars Rated 3.3 stars Rate
              

87. UDAY  Oct 16, 2013 7:50:05 AM IST |  Reply 

sir,
what is the kotak brokerage charged?

86. Sameer W  Oct 3, 2013 7:35:21 PM IST |  Reply 

Hi,
I am a really frustrated Kotak customer.
I had an account with Kotak, and I usually trade less. I have a good Mutual fund portfolio. I decided to trade more this year and I found a great chance when the markets dipped. I wanted to buy my favorite sector "Banking". When I went to buy , I got to know my account is blocked as there was a fire at Kotak''s office in Mumbai. They didn''t care to inform me via phone. They said they had sent me an email, but in the pile of emails, I would have lost it. I will have to visit the branch and submit all the documents. Next I tried to close the account and open another in Kotak Bank DP. They rejected my request and again didn''t inform me, despite of sending all the docs. This is going for last 2 months, and I have lost a chance to make profits. At this point of time, I still have my trading account in an Inactive state. To reopen it, their executive had promised to visit, which never happened. I am now seriously thinking of moving out of Kotak and breaking 9 year old relationship. Enough is enough.


Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

86.1. kotak securities  Oct 4, 2013 11:29:42 AM IST | 

Hi Sameer,

We regret the inconvenience caused. Request you to share your client ID and contact details at Email so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities

85. Arivazhahan  Sep 23, 2013 10:03:53 AM IST |  Reply 

The Keat pro x has a lot of defects like ..,,I cannot open more than 3 charts or the fact that there is no friendly.. Please do rectify it

84. shekhar singh  Sep 17, 2013 7:07:11 PM IST |  Reply 

Can''t even get contract notes online for previous years. kotak charges Rs49 per contract note. website very slow. cash transferred on T+3 basis.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

84.1. kotak securities  Sep 19, 2013 11:41:20 AM IST | 

Dear Mr. Singh,

Thanks for your feedback. We request you to please share your client id and contact details with us at Email so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities

83. farooque  Sep 12, 2013 6:07:07 PM IST |  Reply 

plz develop app for windows mobile as early as possible i realy need it

83.1. kotak securities  Sep 13, 2013 11:15:45 AM IST | 

Hi farooque,

We appreciate your suggestion of having a mobile app for Windows and the same has been shared with our concerned team. In case you wish to provide any other feedback or suggestions, you can always write to us Email. Let us know if you require any other assistance. Have a happy trading day ahead!

Regards,
Team Kotak Securities

83.2. Nitin Verma  Sep 19, 2013 7:26:31 PM IST | 

I got a reply stating that the rates have been hiked on the basis of Company''s sole discretion,,,, how bad sole discretion without consideration for this investors.. very bady

82. Nitin  Sep 9, 2013 8:11:06 PM IST |  Reply 

Please see the Link http://www.kotaksecurities.com/landingpage/Minimum-Brokerage-FAQs.htm that i received from kotak.
Brokerage costs would grow exponentially if this is implemented.
It would kill small traders and investor population with Kotak.
This kind of brokerage structure was the very reason why I had shifted few years ago from Angel Broking to Kotak.
This brokerage structure would hurt sentiments of Small Investors and traders like me. See the increase in brokerage in terms of %.. This is bad news. Every trade has to be equal or more than Rs 7000 for a person whose brokerage is 30 Paise in Delivery to be able to skip this bad scheme.

Amount       Current      Revised %Increase
100      0.3      2.5      733
250      0.75      6.25      733
350      1.05      8.75      733
400      1.2      10      733
500      1.5      12.5      733
750      2.25      18.75      733
1000      3      21      600
1250      3.75      21      460
2000      6      21      250
3000      9      21      133
4000      12      21      75
5500      16.5      21      27
6500      19.5      21      8
7000      21      21      0

This is not good..I am not happy and I certainly don''t want this structure of brokerage. Please do something about it.

82.1. kotak securities  Sep 11, 2013 4:10:08 PM IST | 

Hi Nitin,

Kindly share your client ID and contact details at Email so that our concerned team can get in touch with you.

Regards,
Team Kotak Securities

81. RJ  Sep 4, 2013 3:42:59 PM IST |  Reply 

What are the latest charges for following, I am planning to open a new account:
1. Account opening Trading/Demat/Savings)
2. Delivery/Intraday transaction charges
3. Yearly maintenance charges
4. Monthly maintenance charges
5. Any other charges?

80. shamsher  Sep 2, 2013 6:16:42 PM IST |  Reply 

Very bad bank i m not satisfied kotak bank.

80.1. Kotak Team  Sep 3, 2013 11:26:42 AM IST | 

Dear Sir,

We understand your dis-satisfaction with the services rendered for your banking relationship with us. We would be glad to assist you, hence request you to kindly provide your concerns to Email along with your contact / account number enabling us to reach you at the earliest and address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team.

79. umar  Aug 29, 2013 1:59:15 PM IST |  Reply 

is the mobile application avilable for windows phonne like lumia 720

79.1. kotak securities  Aug 30, 2013 10:35:13 AM IST | 

Hi Umar,

We apologize that currently our Stock Trader mobile app isn''t available for Windows phones. However, we are constantly upgrading our software as per our customer needs. We thank you for showing interest in our services and we confirm that our technical team has been notified the same.

Regards,
Team Kotak Securities

78. rajasekar  Aug 26, 2013 11:39:51 AM IST |  Reply 

Executives says everything is fake, u know hidden charges and worst performers after opened the ac.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

78.1. kotak securities  Aug 27, 2013 10:50:10 AM IST | 

Hi Rajasekar,

We request you to share your client id and contact details with us at Email so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities

77. SAMBIT KUMAR ROUT  Aug 13, 2013 12:43:57 PM IST |  Reply 

i am with kotak security with about 8 months. And my experience is a disaster from few days. pensioner attending calls are fools.do not have any experience, if u ask them to do some thing they will do some thing else. I don''t know why is the option of call and trade with those fools. And keat pro is a useless tool....really slow and defective many times.

77.1. kotak securities  Aug 13, 2013 7:24:15 PM IST | 

Dear Mr. Rout,

We request you to share your client id and contact details with us at Email so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities

76. vijayashankar  Aug 9, 2013 9:33:26 AM IST |  Reply 

Charges in comparison to others like ICICI Direct reasonable. Online connectivity reasonably reliable though few instances of internet connectivity failure between the server and the exchange observed. Customer service both offline and online is very good.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Above Average

75. sanjay jani  Jul 26, 2013 12:35:02 AM IST |  Reply 

Hello Sir,
I have question,I have online trading account ,Can i do trading in option, If ye sHow can I

74. v.srinivasarao  Jun 24, 2013 7:43:34 PM IST |  Reply 

from last five years i am not trading, what about my holdings status after five years?

74.1. kotak securities  Jun 25, 2013 1:11:07 PM IST | 

Hi Srinivasarao,

Kindly share your contact details at Email so our customer service desk can get in touch to resolve your query at the earliest.

Regards,
Team Kotak Securities

73. Ritesh Monani  May 22, 2013 4:32:06 AM IST |  Reply 

Very Good service. I changed from ICICI direct.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average

72. kotak securities  May 3, 2013 3:04:54 PM IST |  Reply 

Dear Mr. Jaiswal,

Appreciate your kind words. Do share your client id and contact details with us at Email so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities

71. dinesh jaiswal  May 3, 2013 1:00:07 AM IST |  Reply 

Kotak securites ltd service very good service becobrokrage pripaid plan and free toll free no is trading very esey but demat to bank money transfer very slow

70. N.Ramesh  Apr 5, 2013 8:02:50 PM IST |  Reply 

Funds transfer from bank to kotak sec. and vice-versa is a big hassle. KS has introduced a new mechanism of code generator which we have to every time we put in a trade. We cannot be carrying this dongle wherever we go. The trade lines are always busy. The site is not user friendly. Finding the correct stock code itself is nerve cracking.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

69. vishnu  Feb 26, 2013 3:38:57 PM IST |  Reply 

Overall experience in Kotak securities is much better than ICICI securities. Only aspect which is not good is instant net worth stmt, instant ledger like stmt with both equity and mutual fund segments. currently they need to be accessed seperately. if it is integrated, one can instantly know how much he has invested in what form (equity, MF, cash etc), which is not available now.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average

68. Pramod R. Waray  Feb 9, 2013 7:42:05 PM IST |  Reply 

DEAR,Sir mai ye jaan naa chahta hu ki put option ya phir call option ki sell & purchese ke liye A/C kinte rupee ki marzin honaa chahiye sir.
kotak securities is best service good..

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