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Kotak Securities Ltd

Incorporated in 1994, Kotak Securities is a full services broker part of popular India based Kotak Mahindra Bank. The bank has over 1400 branches across India servicing more than 8 lakh customers. Kotak Securities Limited is among the largest trad... Know more about Kotak Securities Ltd

Kotak Securities Stock Broker Review Ratings

94 votes  Rate Kotak Securities

Overall Rating Fees Brokerage Usability Customer Service
Rated 2.9 stars Rated 2.6 stars Rated 2.7 stars Rated 3.4 stars Rated 3.2 stars
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191. Murugs  Jan 8, 2016 8:39:12 AM IST Reply
To much hidden charges and brokerage percentage changes without any notifications and not at all user friendly with customers.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
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190. Ruchita Sanghvi  Jan 7, 2016 10:53:11 AM IST Reply
The customer service to the dealing deck of kotak securities have very little know how of their clients. ot was only on the goodwill of the kotak bank thati opened an trading account with them and very disappointed

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
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189. Akash  Dec 31, 2015 11:32:49 AM IST Reply
Good Website.
Good Features.

Rates can be competitive.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Excellent
Customer Service - Average
Overall Experience - Excellent
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189.1. kotak securities  Dec 31, 2015 1:54:18 PM IST
Hi Akash,

We are glad to have received your appreciation. Happy Trading!

Regards,
Team Kotak Securities
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188. Mani  Dec 29, 2015 5:52:03 PM IST Reply
Brokerage charges very high.I Don''''t even know/Unable to findout what all charges they charged.Hence i decided to close this KS account.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Above Average
Customer Service - Average
Overall Experience - Very Poor
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187. VJ  Dec 24, 2015 11:02:08 PM IST Reply
Dear Team, Please let me know if you have any online brokerage calculator which will
include all the tax details along with the your brokerage calculator.


Thanks in advance.
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187.1. VJ  Dec 30, 2015 8:12:30 AM IST
Hi,

Can you please update whether you will be able to provide online brokerage calculator.
I am an existing customer of Kotak Security.

Will really appreciate if someone reply to this post.


Regards,

VJ
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187.2. kotak securities  Dec 31, 2015 1:36:24 PM IST
Hi VJ,

We do not provide online brokerage calculator. However, you can access the link - LinkExternal Link for details regarding brokerage charges.

Regards,
Team Kotak Securities
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186. smit  Dec 22, 2015 1:49:42 PM IST Reply
I Want Close My Account,Help Me Out.And For New Customer Never Go With Kotak
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185. binoy kr sharma  Dec 16, 2015 3:52:59 AM IST Reply
i was totally confused abt the brokerage charges charged.... n next thing is that i was unable to trade for the last 3 days as my account was locked... i called customer care but no result.. i want to change my RMN n email id online... but not able to go to the website as the page doesnt appear... so m thinking of changing the BROKER.. binoy.....
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184. sushil  Dec 2, 2015 10:06:16 PM IST Reply
very poor service in terms of brokerage.
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183. b.ramchandra  Nov 28, 2015 4:19:53 PM IST Reply
Kotak ki brokerage bahot hi mahange hai.....inke saath to chote traders to trading kar hi nahi sakte......agar hum log kisi stock pe 10 se 20 profit lekar bahar aa bhi jaate hai to hume kuch profit nhi hota hai......ye tumhare hi level brokerage chargescki vajah se......
barbaad kr diya hai inhone chote traders ko......
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182. Nanda Kumar  Oct 9, 2015 2:31:40 AM IST Reply
Very worst care. I Don''t even know what all charges they are taking and i lost almost 5k due to broker miscommunication. Please don''t go with kotak securities.
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181. Anup Kumar  Sep 8, 2015 4:40:54 PM IST Reply
I am thinking to chang my broker.
beca0.59% + tax brokerage on delivery, 0.06% + tax in intraday and 600 + tax annual total monthly charges excluding brokerage DP+other approx 100 to 150 pm). In this compititive market where other broker charged 0.01 & 0.10 for intraday & delivery and no other charges Kotak charged unknown/ hidden charged to the customer.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Above Average
Overall Experience - Very Poor
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180. Aravind  Sep 7, 2015 4:09:32 PM IST Reply
TLDR: NEVER NEVER open an account with Kotak Securities, it is too cruel to even recommend it to your worst enemy.

Based on the top class service from Kotak Mahindra Bank, I decided to opt for Kotak Securities, thinking that they will offer similar quality service. Additional advantage I thought would be ease of operations if I linked Kotak Mahindra Bank account with Kotak Securities. BIG MISTAKE!! Kotak Mahindra Bank and Kotak Securities are far apart in customer service like Earth and Heaven!

1. No reply to email for several weeks.
2. When you receive the reply, you will have forgotten what the issue was!
3. When called Customer Care asking why email wasn''t replied early, they gave following response, "usually we don''t check email regularly."
4. Even the response received has no relevance to the issue.
5. Most of the time, when you call Customer Care regarding some issue, the line will be busy.
6. If you do get to talk to Customer Care, response to any issue will be one of the following:
a. Visit the nearest Kotak Securities branch for details.
b. Concerned person is not available here, please call back later.
c. Your issue is forwarded to the department.
d. We will call you in 2 to 3 working days (they never do).
7. If you submit a form to update your data, they will update the wrong data!
8. When called regarding above, they will carelessly tell, "you have to submit the form again with correct data".
9. Kotak Securities branches not available on Saturday & Sunday.
10. Customer Care number is supposed to be till 8pm, but if you call around 7pm, nobody answers the call. They probably leave early, like a government job!
11. Most of the people replying to Customer Care number seem to be employed from MNREGA. They don''t even know the basics of stock market or mutual fund, and you have to teach them sometimes to get your work done.
12. Kotak Securities doesn''t even know about their own procedures. Each Customer Care person will tell a different procedure for the same request.
13. After spending a month to update my bank account number, following the exact procedure they asked, it is still not done, and they don''t know how to do it.
14. If you complain about their service on Twitter or Facebook, you will get prompt attention, but no solution. Someone will call and ask what is the issue, then tell "give me 2 days to follow up". After 2 days, a new person will call and repeat the same thing.
15. For all this pathetic service, the brokerage is extremely high, which is just like an extortion.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor
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180.1. kotak securities  Sep 10, 2015 2:49:06 PM IST
Hi Aravind,

We believe our team has got in touch with you & is assisting you with your concerns.

Regards,
Team Kotak Securities
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179. chirag  Aug 28, 2015 1:47:06 PM IST Reply
Brokerage charges very high. if you are making profit at a script in intraday still you can not make money becaof brokerage charges.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Average
Overall Experience - Very Poor
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178. shafi  Aug 19, 2015 4:41:36 PM IST Reply
DONT OPEN ACCOUNT WITH KOTAK SECURITIES<
very worst broker services and they have unknown hidden RM) don''t now how to behave with customers and for any updation they will take couple of months to do. very poor response from managers also. Customer care will take complaints but they wont resolve it. instead of that they give such a nice explanations to satisfy customers.
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177. Md khaja  Jul 26, 2015 6:07:28 PM IST Reply
It''''s one of the worst brokerage co. I mean (kotak securities ) I was opened the A/C on 8,7,2015 but still not activate , I think it is one of very very slow service provide
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176. Prabhjyot Singh Bagga  Jul 25, 2015 6:10:11 PM IST Reply
very worst broker in Indian share market . i suggest you all , who ever reads my Comments, it is advicealbe that dont go behind the fem, this broker has too much hidden chargers i had an account with kotak securities the dealer was always forcing me to buy or sell according to him, and 2-3 times he did it by his own and made a huge loss in my account, his name is Rajesh Chinchmalatpure In Amravati Branch. They even dont know how to talk to client. they wont give you respect.
they have hidden charges like when any securities is debited from your demat account, there are charges like on 500 shares of axis bank of value 280000 laks has charges of 300 rupees and they will give you discount in brokerage but they will level there money here while debiting the securities
Finally i closed my account.
i suggest you plz dont go behind fem its a big fraud (Kotak Securities)
Prabhjyot Singh Bagga
Contact NO 8805297197
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175. rahul  Jun 27, 2015 1:21:47 PM IST Reply
very bad broker. hidden charges are high. i have loss my 5000 rupee in 2 month without doing ant trade. they cut my all money in different-different charges.

i request all never ever open account with kotak security
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174. Manjunatha  Jun 25, 2015 8:35:25 AM IST Reply
Am also using account...its worst...brokerage is very high..customer care also not good..
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173. Maneesh Jain  May 28, 2015 10:59:31 AM IST Reply
I was thinking of opening account with Kotak but after reading all such negative comments about their services, I think ICICI is better.
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172. Abdullah  May 25, 2015 1:01:01 PM IST Reply
One of the worst service provider ever i lost my 30k just in three month only becaof his broker mis communication they never ever inform and also when i contact they give false information and after lauching complain they said its your falult even after dealer said its my fault bt i get rply from esclation tht its ur fault and we are not going to give any revert and said if you opened account its your fault .Cheater cheated from day 1 to till and still dont wanna accept .

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