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 ICICIDirect Customer Reviews, Complaints, Experiences & True Feedback

ICICI Securities Pvt Ltd.

ICICIdirect is a retail trading and investment service from ICICI Securities, the largest retail stock broker firm in India offering a wide range of investment options to the retail and institutional customers. ICICI Securities is part of ICICI Group... Know more about ICICI Securities Pvt Ltd.

Stock Broker Review Ratings

Overall Rating Fees Brokerage Usability Customer Service 239 votes
Rated 2.5 stars Rated 2.3 stars Rated 1.8 stars Rated 3.3 stars Rated 2.9 stars Rate
              

110. khalid  May 22, 2008 7:01:00 AM IST |  Reply 

sir,
While trying to access the login window and customer service at icicidirect.com will not be accessed. But the other all windows are accessing, why only the login and customer service windows are not accessing. ( "Icici helpdesk says from our side everything is ok check your side")'Requesting experienced people to solve the problem.
awaitig for your favourable and quick response.

thanks a lot.

109. G.Santosh kumar  May 19, 2008 3:38:22 PM IST |  Reply 

Questionnaire

Good day!!! I Ďam g.santosh Kumar from Bharat institute of engineering & technology, pursuing MBA 2 nd year .I am currently carrying out my project on demat services I Would like to speak to you for few minutes to know your opinion regarding various activities carried out in by ICICI which will be helpful to my project work .I Would like to assure you that I am interested in your honest opinion and all the details revealed will be kept confidential.

Personal details:
Name:
Account number:

1. How did you acquire knowledge about ICICI Securities?
Range of Products/Services available
Advertisements
Salary account
Approached by a Marketing executive
Recommended by friends/relatives
convenient location

2. How long did it take to open your demat account?
Instantly through a welcome kit
within 3 days
within 5 days
More than 5 days

3. Were the products/services required by you fully explained to you?
Yes
No
If no please specify

4. Were the shares submitted by you for dematerialization processed promptly?
Yes No
5. The most influencing factor to be associated with ICICI Securities?

a) Better Service b) Lower service charges
c) Safety & Security d) All the above

6. Which service offered by ICICI Securities is used more frequently? Rank them?
a)      Demat a/c
b)      Trading in securities pledging, stock lending & borrowing.
c)      Receipt of Non-corporate benefits.
d)      Transmission Electronic credit in public offerings.
7. Indicate level of satisfaction with ICICI Securities in respect of the following factors.



Particulars      Highly Satisfied      Satisfied      Neither Satisfied nor Dissatisfied      Dissatisfied
Coverage                        
Transfer
                        
Service charges                        
Provision of statements                        
Customer Service                        

8. Are u people encountering any problems while opening demat account

A yes b) no

If yes please specify

9. How frequently you encounter the problem stated above?

a) Frequently b) Sometimes c) Rarely d) Not at all

10. How quickly are the problems resolved?

a) Immediately b) Reasonable time taken c) Not solved at all.

11. What suggestion do you prefer to solve the problem encountered by you currently?

a) Employee Motivation & Training b) Opening more branches
c) Setting up a grievance cell d) Any other (specify)

12. What is your opinion about the services charged by ICICI Securities?

a) Very high b) High c) Reasonable d) Negligible

13. How do you find our automated Phone Banking Service- IVR (Interactive Voice Response System)?
Fairly easy to use
Difficult for the first time
more comfortable after using repeatedly.

14. Were the delivery instructions for account transfer executed as per the execution date mentioned by you?
Yes No
                           
15. How long did it take you to get the following from the date of handing over the application form?
      Instantly      3-5 days      6-7 days      8-10 days      beyond 10 days
Cheque Book      





Debit Card      





Debit/ATM Pin       





Phone Banking PIN      





Internet Banking PIN      





Demat Services                                  
- Demat Client ID      





- Delivery Instr Bk      





16. How do you rate ICICI Bank's services vis a vis other Private sector Banks (e.g., IDBI Bank, HDFC Bank)
Better than them
Similar to them
Worse than them
If so, please specify the reason
17. Are u going with any multiple demat account if so why?


Any suggestions:-


plz i need ur suggestions



108. NityaNand  May 17, 2008 2:40:33 PM IST |  Reply 

I love icicidirect due to its personalised online trading.
But I hate it too due to so many reasons
1. Its Charts & quottes section is worst
- often not available
- poorly updated
- less useful indicators present
- Very poor response even after repeated e-mailing
(Not ready to accept the fault)
even non-finacial sites like yahoo is also having a very good charting sectiion with so many useful indicators for technical analysis, 24Hrs. AVAILABLE!!

107. Madie  May 17, 2008 3:36:19 AM IST |  Reply 

Do u guys think this site is improving.... i find the site is getting fast and the technical goofups are also less. do u agree or i am the only one whos experiencing a lift up on the site.

using it for 2 years now and its working good with me.

106. WDNACCAU  May 16, 2008 12:03:58 PM IST |  Reply 

the really frustrating part of icicidirect is not able to access the site when needed the most. The site simply shows the message

"Future & Options


Dear Customer,

Currently you cannot login to Futures & Options trading due to technical Reasons.You will not be able to access your account till 12:00 Hrs on May 16, 2008. We apologise for the inconvenience caused to you.

ICICIdirect.com

The site cannot be displayed due to technical reasons" NOW who would tolerate this kind of message when your money is at stake? There is a disaster waiting to happen at icicidirect if someone takes action against them.Also reduction of brokerage is necessary

105. ashish kumar   May 13, 2008 12:30:10 PM IST |  Reply 

if will take icici direct then you have to pay heavy brokrage charges over there and request to you avoid icici direct

104. MD  May 13, 2008 1:15:57 AM IST |  Reply 

Icicidirect is simply unfair!
1) Quite often (always in the first 15 mins when markets open, and occasionally during the day), the order placed gets queued status. This means one cannot cancel the order, neither square off. One even does not know whether order got executed. The status remains like that for over an hour. If market goes against, they square off at a high rate.
Just avoid this brokerage. Also the brokerage rate is 2% (buying and selling together) for delivery.

AK

103. mallikarjun  Apr 29, 2008 11:10:14 AM IST |  Reply 

Service of ICICIDIRECT.COM is better than Religare Securities. I have account with ICICIDIRECT.COM for last 8 months and I have no problem accept brokerage is high. My wife has opened in Jan 2008 with Religare Securities but till date trading could not be started. The agent is not lifting phone and no bondy is replying e-mail.
MY ADVICE TO ICICIDIRECT REPRESENTATIVE
PLZ BROKRAGE( KAM KRO )
OTHERWISE YOU WILL LOOSE ALL YOUR CLIENTS
I AM YOUR COSTOMER SINCE 2 YERS BUT I SHIFTING
TO RELIANCE MONEY .I LOVE ICICIDIRECT BUT
(AAP HUME MAJBOOR KAR RAHE HAI KI HUM AAP KA SATH CHORE)
SO BE SERIOUS DO SOMETHING IMEDIATELY
PLZ PLZ CUT DOWN BROKRAGE....

102. rama  Apr 27, 2008 10:45:47 AM IST |  Reply 

Hi All,
I am using icicidirect for the last thre years.. Allthough, charges are quite high, I find the service is quite good. especially I get IPO refunds in time by ECS(at Bangalore).. Guy's please share your experience with icicidirect at his forum..
rama

101. s.partha  Apr 19, 2008 11:03:54 PM IST |  Reply 

Although ICICI have no facility of live monitor it is user friendly,if the brokerage can be lowered to .03% for Marginplus trading & if the system of profit limit can be introduced, existing customer will never think for switch-over.

100. Gurvinder Singh  Apr 14, 2008 1:33:37 PM IST |  Reply 

The only good with ICICI Direct is ease of using bank account linked with it. Nothing else is good, in the end they will take away all of your profit or add to your loss. Reliance Money would be the best if it had the ease of using bank. One can easily transfer money to Reliance Money but withrawing money is very frustrating. Still overall I think Reliance Money is better than ICICI Direct.

99. damu  Apr 2, 2008 1:03:51 PM IST |  Reply 

i agreed with all your debates and advices ..
yes i my case also one of the best example of icici direct account.
that is the most and lousy account i had never seen in my life.. really really .. when ever you want to buy any good share when it touched very low price then this lousy website will give you the big problem that you cannot access that site till the price go up .. i really fed up with this site .. but i have no choice . because now i am in abroad .. when i come India i would like to open other account with some one .. can you please suggest me which is the best site for good service and economy in brokerage.
regards
DAMODHAR REDDY

98. K.KOUSALYA  Mar 30, 2008 10:20:54 AM IST |  Reply 

DP ID : IN302902 & CLIENT ID : 41275570. It is an old account and
ICICI INFORMED THAT DOCUMENTS were lost due to flood in Chennai. Duplicate documents along with PAN Card copies were sent several times and there is no response. Because of this I am not able carry-out any trading and I am not able to appy new issues. Further I am not able to sell the loacked shares.

97. K.KOUSALYA  Mar 30, 2008 10:19:17 AM IST |  Reply 

DP ID : IN302902 & CLIENT ID : 41275570. It is an old account and
ICICI INFORMED THAT DOCUMENTS were lost due to flood in Chennai. Duplicate documents along with PAN Card copies were sent several times and there is no response. Because of this I am not able carry-out any trading and I am not able to appy new issues. Further I am not able to sell the loacked shares.

96. vinod  Mar 25, 2008 3:22:15 PM IST |  Reply 

Its very nice. if u can c 4 other serivce 4 dmat intra trading % is very lower than icici.
so i prefer icici only.

95. RAHUL KRISHNA AGARWAL  Mar 23, 2008 11:33:09 AM IST |  Reply 

ICICIDIRECT Services are very good in all respect. Website is very user friendly. Responses from helpdesk is very fast. Queries get answered fast and to the point.
Cash Brokerage is TOO High. Technical problems on site are there some times.
Opening trades are not possible. Orders remain in que for long. You can not take advantage of volatile opening trades.
IPO allottments can not be sold in Opening bells.
I have seen Indiabulls and HDFC trading websites also but they are not as user friendly as ICICI Direct.
I have tried giving a balanced view. Viewers may make their own judgements.

94. Siddharth  Mar 18, 2008 6:54:34 PM IST |  Reply 

Hi I have just now opened an demat account with ICICI. I am a beginner and would like to know whether to proceed with it or should I opt for some other provider.

I opted ICICI as I was quite happy with there online banking service.

93. RKA  Mar 9, 2008 9:32:27 PM IST |  Reply 

Service of ICICIDIRECT.COM is better than Religare Securities. I have account with ICICIDIRECT.COM for last 8 months and I have no problem accept brokerage is high. My wife has opened in Jan 2008 with Religare Securities but till date trading could not be started. The agent is not lifting phone and no bondy is replying e-mail.

92. Simron  Mar 2, 2008 12:04:48 AM IST |  Reply 

I completely agree with all the folks here that ICICI is useless.
I have done lot of research on various online trading options and Reliance Money seems to be the best in terms of user interface, brokarage etc.
ICICIDirect is the worst in terms of customer service and the website is having technical problems every now & then. No point in staying with ICICI with so much brokarage etc.

I am using ICICI Direct since last 2 months but decided to shift to Reliance Money now. I am tired with ICICI Direct

91. VIJAYINDER  Feb 29, 2008 3:20:29 PM IST |  Reply 

The services of the ICICIdirect.com is very poor and the site of ICICIdirect is frequently over traffic.Also the brokerage charges and delivery / transaction charges are very rather than others. My appeal to all that no one move to open his/her account in ICICIdirect.com

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