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 ICICIDirect Customer Reviews, Complaints, Experiences & True Feedback

ICICI Securities Pvt Ltd.

ICICIdirect is an online trading and investment platform on ICICI Securities, the largest stock broker firm in India providing a wide range of investment options to the retail and institutional customers. ICICI Securities is part of ICICI Group, Indi... Know more about ICICI Securities Pvt Ltd.

Stock Broker Review Ratings

Overall Rating Fees Brokerage Usability Customer Service 238 votes
Rated 2.5 stars Rated 2.4 stars Rated 1.8 stars Rated 3.3 stars Rated 2.9 stars Rate
              

129. Rajesh   Sep 11, 2008 10:14:00 PM IST |  Reply 

there is no doubt, ICICIdirect.com is best trading plateform and reliance money is the worst.
The only problem with icici is extremly poor service at bank brs after opening the acct. the living example is KYC norms which bank claim to be destroyed, but takes no interest to complete, their by customer suffer. any body either regulating body or icici bank listen and help poor invested

128. aswini  Sep 3, 2008 11:51:58 PM IST |  Reply 

Is it transfer shares from one account(say icici bank/ICICI direct.com) to another in (say sharekhan). Is it possible hroug icici bank/icici direct.com web site. If possible what is the transation chage?
If share hel are to be transfered for closing the account, what is the charge?

pl. advise

127. RAYHAN ZAHIR  Sep 2, 2008 12:17:08 PM IST |  Reply 

I am able to log in but trading is being stoped at your end for unknown reasons to me .Please verify.

126. surendra ingale  Sep 1, 2008 2:19:46 PM IST |  Reply 

MY ADVICE TO ICICIDIRECT REPRESENTATIVE
PLZ BROKRAGE( KAM KRO )
OTHERWISE YOU WILL LOOSE ALL YOUR CLIENTS
I AM YOUR COSTOMER SINCE 1 YERS BUT I SHIFTING
TO ANGEL BROKING .I LOVE ICICIDIRECT BUT
(AAP HUME MAJBOOR KAR RAHE HAI KI HUM AAP KA SATH CHORE)
SO BE SERIOUS DO SOMETHING IMEDIATELY
PLZ PLZ CUT DOWN BROKRAGE....

125. Jodh Singh  Aug 27, 2008 8:47:40 PM IST |  Reply 

icicidirect.com site is very fast as compered to reliance money ,sharekan, religare etc.It takes your hard earning by brokerage very fast.

124. AMIT KAPOOR  Aug 12, 2008 5:02:24 PM IST |  Reply 

I AM A CLIENT OF ICICIDIRECT.I AM WELL SATISFIED WITH THE SERVICE IT PROVIDES BUT THE BROKAGE IS VERY HIGH

123. Neelesh  Jul 20, 2008 11:00:03 PM IST |  Reply 

I would like to open an online trading a/c.Also I have heard that while selling shares , one has to give some interdepository charges (around 25/- per transaction) apart from the brokerage.Is it true?
So please suggest me a reasonable a/c.

122. manoj  Jul 11, 2008 2:13:45 AM IST |  Reply 

some time i am facing problem in "square off" message comes on screen aftet clicking on square off due to technical reason page can not be displayed. please try after some time. i have lost so many profit money due to this problem.

121. helper  Jul 8, 2008 6:58:27 PM IST |  Reply 

reliance money is worst trading site . never open an account with reliance money .
do u know ???
1. reliance money account does not allow offline orders.
2. at the time of opening the account you ask them to give one year limit card validity and they give u only 2 month validity limit card.
3. after the completion of 2 monthes , they recharge your limit card themselves for rs 500 with 2 monthes validity again and deduct 500 rs without ur permission from ur account .
4. many times while doing intra day trading , some shares come to your account automatically (in delivery ) and you have to face a lot of problem with that .
5. at the time of intraday trading sometimes you may suffer huge money loss due to their server problem .
6. their customer care is zero (like reliance mobile) .
there are many more other problems . I know all this because I have an account with RELIANCE MONEY .
so be cautious !!!

120. nimayi thkaur  Jul 8, 2008 3:55:31 PM IST |  Reply 

1) what are the annual charges for offline trading a/c
2) companies are going to help in making trade to customers
3) with an example of trade at any bse or nse stock list all ur maximum possible charges tax and postage that u are charging for each trade

119. himanshu  Jun 29, 2008 9:53:10 AM IST |  Reply 

plz let me know how can i make money more n how much should i invest from begning.....n whts u charges make it clear frst.....let me no as soon as posible...

118. Ashish  Jun 22, 2008 1:35:25 AM IST |  Reply 

I have been using ICICI for a small time. I can't understand exact brokerage & procedure for Intraday. NSE opens at 9:55am but ICICI at 10:00am why? I can't understand.
SEBI has made a rule for brokers that first priority of bidding should be of there customers & they should be impartial in dealing with scrips.
When market is bullish we get a bad network or login problems. Reason behind maybe that the working staff is open to bid as well hence there is so congestion in network. They place there order before ours hence our orders are all queued up.
SEBI will surely take an action if they come to know.

The exact brokerage as i have calculated is 2.93% for buying & 0.17% for selling at the traded value.
I believe if a company is hiding something in terms of charges there is definitely something wrong going inside company.
I am into it just because it is good for the novices.
I am scared of keeping huge amounts in my account because of increased no. of fraud cases coming each alternative day in the news.

117. Navaneethakumar P  Jun 11, 2008 10:34:50 PM IST |  Reply 

Dears
      Last four years I had an ICICI direct demat account
Here I forward the mails to receive from icicidirect Help desk
Compare the sensex pointís mail start to End date. (I have loss my 75% investment)
When They where collect there annual charge even the account has locked time.


-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Monday, October 22, 2007 11:39 PM
To: Email (helpdesk@icicidirect.com)
Subject: reg. enable ti equity facility
In my demat account equity facility is not enabled. Please clear and do needful
Demat Account number:IN302902-41026740
Name : Navaneethakumar P
regards
PNKumar


On OCT 24 2007 replay from helpdesk

Dear Customer,

As checked, your trading account has disable due Non Compliance of KYC documents.
Further we wish to inform you that we, IWTL and ICICI Bank Ltd, took utmost care for the safekeeping of the records/documents. However the documentation got damaged due to flooding in the storage areas caused by heavy rains in Mumbai and Navi Mumbai on Tuesday, July 26, 2005. In view of this we, IWTL and ICICI Bank Ltd., are requesting you to re-submit/re-execute the documentation to ensure compliance with various regulatory and legal requirements.
We have attached the soft copy of the re-execution / re-submission form for your ICICI Direct Account Number 8500476883. We request you to the download the form blank forms (Part A and Part B) and submit the duly filled form with below mentioned documents for proof of identity and address (for all the account holders) as per the below list:

A] Proof of Identity:
1.      Photo PAN card
2.      Passport
3.      Voterís ID card
4.      Driving license
5.      MAPIN card

B] Proof of Address:
1.      Bank passbook
2.      Bankers verification letter
3.      Ration card
4.      Bank statement
5.      Leave and License agreement along with utility bill in the name of landlord.
6.      Telephone bill (not more than 2 months old)
7.      Electricity bill (not more than 2 months old)

Please note that a copy of any one of the above may be accepted for proof of address.

You may send the application at the below mentioned address only:

ICICI Bank Limited - (ISEC)
Mr. Prakash Byale / Ravi Ambekar
A Wing, 3rd Floor
ICICI Bank Towers, Autumn Estate
Chandivali Farm Road
Chandivali
Mumbai-400 072.

Sincerely,
Andrewson Nathar
Customer Service Officer
ICICI Bank Limited


-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Tuesday, November 13, 2007 08:08 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: reg. enable ti equity facility


Dear sir/mam

I have submitted the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. So please do needful.
Demat Account number: IN302902-41026740
Name: Navaneethakumar P
Regards,
PNKumar


On NOV 14 2007

Dear Customer,

Your request has been registered with us. The Service Reference number is SR44672176. We will confirm the status by SMS or e-mail within 3 working days.

Sincerely,
Andrewson Nathar
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Monday, November 19, 2007 02:28 PM
To: Email (helpdesk@icicidirect.com)
Subject: FW: reg. enable ti equity facility

Dear sir/mam

This is my second mail reg. this Issue..
Already I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled.
So please do needful as sonn as possible.
Demat Account number: IN302902-41026740
Name: Navaneethakumar P
Regards,
PNKumar


On NOV 20 2007

Dear Customer,

We are looking into the issue regarding the activation of the trading facility.

Once we receive the details from the concerned team, your will be intimated soon.

Further, we request you to wait and co-operate with the interim.


Sincerely,
Andrewson Nathar
Customer Service Officer
ICICI Bank Limited

From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Saturday, November 24, 2007 9:55 AM
To: Navaneetha Kumar P
Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility
Dear Mr. Kumar,
Your ICICI Direct Account 8500476883 has been activated and enabled for trading.
For transferring shares from one Demat Account to another Demat Account ( i.e. -Off Market transfer) or for selling the shares through your local broker ( i.e. On Market transfer ) , a TIFD ( Transfer Instruction For Delivery ) slip is required to be issued from the TIFD booklet of the concerned person transferring the shares. The TIFD needs to be submitted to the Depository Participant with whom you are holding the Demat Account and from which you wish to transfer the shares.
Further, following details are required to be filled in a TIFD slip, you
need to mention the recipient account details,execution date, name and
quantity of shares to be transferred. Also the TIFD slip needs to be signed by all the Demat Account holders .
Sincerely,
Preeti Puthran
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Monday, November 26, 2007 03:31 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: reg. enable ti equity facility

Dear sir/mam

Till now equity facility is not enabled

Regards,
Navaneethakumar P
From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Tuesday, November 27, 2007 5:25 PM
To: Navaneetha Kumar P
Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility
Dear Mr. Kumar,
We regret for the miscommunication provided in the earlier mail.
We have looked into your concerns and realize that we will need a few days to revert to you. Please accept our apologies for the delay. We will definitely have a response for you shortly.
Sincerely,
Sarita Panda
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Tuesday, December 04, 2007 11:15 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: reg. enable ti equity facility

Hi
I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now (totally 33 days) equity facility is not enabled. When will you enable the equity facility for me.


ICICI Direct Account 8500476883
Cell no - 919916157363

Regards

Navaneethakumar P

From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Tuesday, December 04, 2007 5:50 PM
To: Navaneetha Kumar P
Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility
Dear Mr. Kumar,
Your query is being attended to. Having looked into your concerns, we find that it will take 3 more working days to respond. We regret the delay.
Sincerely,
Sarita Panda
Customer Service Manager
ICICI Bank Limited
-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Tuesday, December 11, 2007 10:51 AM
To: Email (helpdesk@icicidirect.com)
Subject: FW: reg. enable ti equity facility

Hi
I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. When will you enable the equity facility for me? Why because itís a time to sell my holding shares.


ICICI Direct Account 8500476883
Cell no - 919916157363

Regards

Navaneethakumar P

From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Tuesday, December 11, 2007 2:15 PM
To: Navaneetha Kumar P
Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility
Dear Customer,
We have escalated your complain to check the status of the re-execution form submitted by you. We will revert to you in 3 working days.
Sincerely,
Sarita Panda
Customer Service Manager
ICICI Bank Limited
-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Tuesday, December 18, 2007 02:43 PM
To: Email (helpdesk@icicidirect.com)
Subject: FW: reg. enable ti equity facility

Dear Sir

Today itís possible to open?

Regards
PNKumar




On Sat 12/22/2007 11:41 AM
Dear Customer.

We are co-ordinating with the team concerned to resolve the issue at the earliest.

We request you to co-operate in the interim.

Sincerely,

Sarita Panda
Customer Service Manager
ICICI Bank Limited




Mon 12/24/2007 7:48 AM

Dear madam /sir,

I am really upset on your answer, itís a continues answer
ďWe are coordinating with the team concerned to resolve the issue at the earliestĒ, but here is no more action.
Previously I had send lot of mails regarding in this issue. And I had submitted the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch).
Till now equity facility is not enabled. When will you enable the equity facility for me? Why because I have loss my profit of my holding shares.
And also I want money for my personal problems. At least sell all my holding shares at market price. Otherwise allow me to sell my holding shares.
ICICI Direct Account 8500476883
Cell no - 919916157363

Thanks and regards,
Navaneethakumar P.


-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Monday, December 31, 2007 07:59 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: Reactivation of my Demat account.

Dear sir/madam
I submit the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now equity facility is not enabled. When will you enable the equity facility for me? Please note that I am following up this issue for the last two months thru mail and telephone.
Reference numbers are SR48789865 SR44672176
Demat Account No.41026740
Cell no - 919916157363
Regards

-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Wednesday, January 02, 2008 12:27 PM
To: Email (helpdesk@icicidirect.com)
Subject: regarding reactivation my Demat accout.

Dear sir/madam

Last Two months my trading account equity facility was disabled. Regarding this issue I had send lot of mail to helpdesk and also telephone to customer care. But there is no recoverable response. I had submitted the KYC form on November to representative on ITPL Branch Bangalore. When will you enable to my account. Please clarify immediately.

cell : 919916157363
Demat acc. No. IN302902-41026740
Bank acc. no. 620401065996

regards
Navaneethakumar P


Dear Customer,

Your request for activation of your trading account has been registered with us. The Service Reference number is SR50576560. We will confirm the status by SMS or e-mail within 4 working days.
Sincerely,

Ashwini Bidkar
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Friday, January 04, 2008 08:35 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: reg. enable ti equity facility

Dear sir/madam,

Today itís possible to enable the equity facility for me?

ICICI Direct Account IN302902-41026740

Cell no. - 919916157363

Thanks and Regards,
Navaneethakumar P.
From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Thursday, January 10, 2008 12:34 PM
To: Navaneetha Kumar P
Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility

Dear Customer,
We regret for the delay in our response.
As confirmed from the team concerned, your account has been re-activated.
We thank you for your co-operation in completing the formalities of re-execution.

Sincerely,
Sarita Panda
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Thursday, January 10, 2008 01:21 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: reg. enable ti equity facility

Dear sir/madam
First time I submitted the KYC form on 03-11-2007(Saturday) in Bangalore (ITPL branch). Till now I did not get the result of the submission.
Once again I was submitted the KYC form on 05-01-2008(Saturday) in Madurai (KK nagar branch). Till now equity facility is not enabled. When will you enable the equity facility for me?
Reference numbers are SR48789865 SR44672176
Demat Account No.41026740
Cell no - 919916157363
Regards
Navaneethakumar P

Fri 1/11/2008 3:42 PM

Dear Customer,

We regret for the miscommunication provided in the earlier mail.

As per the telephonic conversation with Mr. T. Raja he has already forwarded your re-execution form to the team concerned. He tried to call you on your mobile number to confirm you the re-execution form status but unable to get through.

We will respond to you by January 16, 2008.

Sincerely,

Sarita Panda
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Friday, January 11, 2008 10:59 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: FW: reg. enable ti equity facility

Dear sir/madam,

Today itís possible to enable the equity facility for me?

ICICI Direct Account IN302902-41026740

Cell no. - 919916157363

Thanks and Regards,
Navaneethakumar P.

From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Saturday, January 12, 2008 1:20 PM
To: Navaneetha Kumar P
Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility
Dear Customer,
We tried to contactyou on your mobile 919916157363 on January 12, 2008. However we would be unable to establish the contact. We request you to provide the alternate number to assist you.
As confirmed from T.Raja, the forms has been send to Chennaifor further processing.
Sincerely,
Sarita Panda
Customer Service Manager
ICICI Bank Limited
-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Tuesday, January 15, 2008 07:19 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: reg. enable ti equity facility

Dear sir/madam,
On that day(12-01-08) I was on traveling and also signal problem. So that the unable to establish the contact
Today itís possible to enable the equity facility for me?
ICICI Direct Account IN302902-41026740
Cell no. - 919916157363
Thanks and Regards,
Navaneethakumar P.



From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Tuesday, January 15, 2008 12:22 PM
To: Navaneetha Kumar P
Subject: RE:'ICICICARE=026-221-803' reg. enable ti equity facility
Dear Customer,

We understand your concerns and appreciate your patience.

We are following up with the team concerned to activate the account. Once the complete verification is completed the account will be activated.

As on date the forms are under process.

Sincerely,

Sarita Panda
Customer Service Manager
ICICI Bank Limited


-----Original Message-----
From: Navaneetha Kumar P (navaneetha.p@quest-global.com)
Date: Wednesday, January 16, 2008 01:09 PM
To: Email (helpdesk@icicidirect.com)
Subject: RE: reg. enable ti equity facility

Dear sir/madam,
When will you enable the equity facility for me?
ICICI Direct Account IN302902-41026740
Cell no. - 919916157363
Thanks and Regards,
Navaneethakumar P.

Thu 1/24/2008 1:57 PM

Dear Customer,

As checked, we have received the re-execution form from your end. We have esclated your complain to activate the account on priority. We will revert to you in 3 working days.

Sincerely,

Sarita Panda
Customer Service Manager
ICICI Bank Limited
Sat 1/26/2008 11:48 AM


Dear Customer,

As confirmed from the team concerned, your account has been re-activated.

We thank you for your co-operation in completing the formalities of re-execution.

Sincerely,

Sarita Panda
Customer Service Manager
ICICI Bank Limited


Sat 3/15/2008 3:45 PM
(This is the replay of my earlier mail date Wednesday, January 02, 2008 12:27 PM)

Dear Sir,

We confirm your ICICI Direct account is in activated status. You may continue trading in your online trading account.

Sincerely,

Vinay Saldanha
Customer Service Officer
ICICI Bank Limited


116. Jitesh Kumar Modi  Jun 7, 2008 11:38:46 AM IST |  Reply 

I have a demat account with Icici direct. Although the service is very nice but we have to maintain a minimum balance of 5000 (from 1st July it is 10000)and this is very frustating. Icici gives the facility of zero balance to those opening demat account with SMC, Kotak etc. But those opening demat with ICICI are not give this benefit. What a big flaw....At least ICICI should give zero balance facility to its customer who are having demat and trading account with them..

115. Santosh Jadhav  Jun 2, 2008 4:26:21 PM IST |  Reply 

I have bad experience with ICICI direct before deamt opening they told our brokarage is 0.25% but, now they are charging 0.94% which is realy a cheating.
I have seen my friend's ICICI Direct share statement in that they have charged only 0.1% brokarage.This is a big contraversy. Pl. give detail of brokarage.
Only one thing good with ICICI Direct is ease of using bank account linked with it & Service. Other than this nothing else.
My Advice to ICICI Direct
reduce your brokarage to 0.1 %
Otherwise you will loose your clints.
Because now a days so many Secr. are comming forward to give a online demat account with a very minor brokarage.
I LOVE ICICIDIRECT but
Pl. reduce brokarage......

114. Ramesh  May 30, 2008 7:18:07 PM IST |  Reply 

Hello Friends, Plz help me and answer me for my question.

I have Few Scripts (Shares) in my ICICI Trading/Demat account, which i was received through off market transfer from my brother. now i amtrying sell these shares, it is not allowing me to sell.

I contacted ICICI help desk and asked them to sell the shares, they tried and said these shares were come through off market transfer, they said that some RISK MANAGEMENT ISSUE, plz contact from whom (apollo sindhuri demat account) you got these shares, they will tell how to do & what to do.

HOW IS IT POSSIBLE, WHAT THEY(APOLLO SINDHURI PEOPLE) CAN DO IF SHARES ARE IN ICICI DIRECT.

can any one help me how to resolve this issue.

113. Anuj Agarwal  May 27, 2008 3:44:08 PM IST |  Reply 

I'm holding icici demat + trading account, can I link this account with any other bank account, as ICICI has made 10,000 as minimum balance for savings account. So I would like to close my ICICI bank account. Can anyone tell me if this is possible and whats the procedure.

112. jariwala Shazia  May 25, 2008 5:30:24 PM IST |  Reply 

hey guys pls let me knw out of India Infoline, India Bulls, Angel trade, motilal oswal, Anand Rathi which one is the best giving reasons

111. Vamsi Anil  May 22, 2008 10:29:22 PM IST |  Reply 

Hi. I'm new to this share market and I need to know about the
marketing techniques so as to open a demat account.Also suggest me a good Online Stock Broker is better to open a demat account and which one is customer friendly and economical and cheaper to trade. I'm looking to go for ICICIDirect and ShareKhan as my options are closed.
waiting for reply.
Thank You.

110. khalid  May 22, 2008 7:01:00 AM IST |  Reply 

sir,
While trying to access the login window and customer service at icicidirect.com will not be accessed. But the other all windows are accessing, why only the login and customer service windows are not accessing. ( "Icici helpdesk says from our side everything is ok check your side")'Requesting experienced people to solve the problem.
awaitig for your favourable and quick response.

thanks a lot.

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