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Master Trust Complaints

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Master Trust is a discount brokerage company part of the Master Capital Services Ltd. Incorporated in 1985; Master Capital Services Ltd (part of Master Trust Group) is a leading financial services company in India. Master Trust Group entered in to discount brokerage business in Aug 2014. Master Trust offers both flat fees per trade and standard trading plan. They have PAN India presence with a client base of 2,50,000 which covers 300+ locations across 22 states of India Master Trust has f...

Complaint against Master Trust Broker

Master Trust brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Master Trust customers. The Master Trust complaints report analyzes the Master Trust online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Master Trust broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Master Trust complaint no. report also provides Master Trust’s number of active clients. This shows the growth of the broker year on year.

Master Trust Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2023-24	19	59,711
BSE	2022-23	4	12,447
NSE	2022-23	30	52,754
NSE	2021-22	21	53,867
NSE	2020-21	26	48,645
BSE	2019-20	2	12,239
NSE	2019-20	11	40,021
NSE	2018-19	17	41,710
BSE	2017-18	7	21,207
NSE	2017-18	24	45,757
BSE	2016-17	4	15,412
NSE	2016-17	32	34,623
BSE	2015-16	6	16,346
NSE	2015-16	19	32,003
BSE	2014-15	11	11,835
NSE	2014-15	27	34,161
BSE	2013-14	6	116,335
NSE	2013-14	22	28,596
BSE	2012-13	7	107,285
NSE	2012-13	43	108,443
BSE	2011-12	5	96,268
NSE	2011-12	19	99,656

Master Trust complaint at NSE

	2023-24	2022-23	2021-22
Active Clients	59711	52754	53867
Complaints	19	30	21
Resolved through the exchange	15	25	19
Non actionable	3	3	2
Advised / Opted for arbitration	0	1	0
Pending for redressal with exchange	1	1	0
No. of arbitration filed by clients	1	2	1
Decided by arbitrators in favour of the clients	1	0	1
Decided by the arbitrators	0	0	1
Pending for redressal with arbitrators	0	2	0

Master Trust complaint at BSE

	2022-23	2019-20	2017-18
Active Clients	12447	12239	21207
Complaints	4	2	7
Resolved through the exchange	4	2	4
Non actionable	2	0	0
Advised / Opted for arbitration	0	0	1
Pending for redressal with exchange	0	0	4
No. of arbitration filed by clients	0	0	1
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	1

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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4 Comments

4. Kishor

| Link|June 7, 2022 10:57:51 AMReply

i have opened a account with master assuming the service to be good but it was the most pathetic experience i had with them, i have transferred all my shared from one broker to master trust and now when i am trying to close it they are giving excuses since 25th May and two of my stocks are still not transferred to another account

3. Vipin Khandelwal

| Link|February 12, 2022 6:18:58 PMReply

Master trust payment gateway is one of the worst gateway, every time transfer failed and amount is debited from the account and one another worst thing is there tech team always say we can't do anything on it, you have to collect the statement and again mail them 5-7 time then they consider the transfer failure and start refund, it also takes 3-7 days. so now you think these 10 days you cant' trade. terrible

2. Vipenjeet Kaur Banger

| Link|September 13, 2021 3:28:14 PMReply

Master Capital Services are the worst nobody know's what are the doing specially the Chandigarh Branch people Ms. Richa Bandra and Mr. Vipan they are just misguiding and are not able to provide the correct information they have no coordination with Noida branch of Master Trust, I highly recommend never trust on master Master trust.

1. SHIVA KUMAR

| Link|January 1, 2018 11:35:46 AMReply

worst services ,,,Pls don''t trust Master capital services ltd..